First I want to sayI used this system for my businessI'm not a gamerso anywaysmotherboards fried in a brand-new Alienware 17Rone fried about hours, not even, after being replaced with a new oneDell refuses to do anythingmonths later it's still sitting on my desk as a $paperweightThey have the absolute worst customer servicethe people are nice enough but you can tell their reading from a script and Dell won't let them say anything but "sorry for the troublewe don't really care though..." I will never buy another Dell product again!!! The technician that has been out here to try and fix this system is a 3rd party contractor and has confirmed that Alienware and Dell in general are the absolute worst when it comes to getting broken products of theirs fixed and that Alienware especially has a very high-rate of service calls just like minewith the same conclusion all-aroundDELL DOESN'T CARE ABOUT ITS CUSTOMERSJUST OUR MONEY!
I've been having persistent problems with some Alienware machines ordered from Dell a few months ago Specifically, the machines have been persistently crashing I escalated this request to customer support, and they were not able to fix the issues I then emailed Michael Dells email address, and someone from India called me and sent out a service technician This technician made the problem even worse, as the machines do not even boot at this point, so I have non-working machines
I purchased a Dell Computer and Monitor on 10/30/ I returned the monitor and was told that it had been received and was sent a credit note communicating a credit was applied to my credit card and gift cards were sent to me No credit was applied to my card and no gift cards received I escalated to a Customer Service Manager who did not resolve request and sent me to Dell credit card operationsThey never returned my call and would drop my call when contacting their department I escalated through multiple other CS agents and the latest communicating she submitted my request again and said hrs for the credit and also 3-business days for gift card again no credit received on card and no gift cards I contacted my bank and spoke to different agents and confirmed no credits had been applied by dell I confirmed a credit from a smaller retailer on something else did process successfully This issue has been open for months and i'm owed around $in combined credi
I bought my Dell lap top back in August I have been unable to use my laptop now cause it won't go past the activate windows and it won't let me even do that and the sound stop working on it a week ago after the first issueNow I'm being told by Dell that the only way to fix it is if I pay them to fix the software they installedI do not feel after paying over 309$ on this lap top and only having it a few months you would think this company would stand by the product they put out and stand behind the software they use I want my lap top fixed, replaced or give me back my money and I will never ever bye another Dell product evver
Dell advertises a 3-year warranty on the monitor I bought but it has known issues with backlight bleed (where the white backlight "bleeds" out form the edges making a monitor that's only displaying black have white around the edges), pixels getting stuck (a single pixel will get stuck on at one color when though it should be another), and screen bu(where if an image is displayed for a long time the image will be stuck on the monitor afterward even if the image is closed, this relates to stuck pixels too)This is all fine because it all usually happens at 2-years after using a monitor but their "warranty" does not cover any of thisThey claim it goes under "accidental damage" and said its caused by user errorThat is VERY and its caused by the monitor's type, like some monitors are LED which are immune to blacklight bleed this monitor is a TN panel meaning it has problems with all of these listed plus some more that have not affected me (yet)I know a good bit about mo
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request ( [redacted] ) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
I purchased a Dell desktop and laptop computer Aug 2014, along with Premium Phone SupportThis complaint is about the desktop computer specifically, along with the "premium phone support" that corresponds to that desktop computer The issues with Dell started on purchase, when I received the computer almost days after the date I was told I would be receiving it I began to have problems with the function of the computer, and tried to resolve it through phone supportThe problems vary from slow computer performance to frequent, unprompted restarts for no reason Phone support was unhelpful, offering solutions such as purchasing new accessories for the computer or reinstalling Windows, which had just been done on the computerEach support call required 30+ min of remaining on hold, and 1-2+ hours of running tests and troubleshooting, which each previous support agent had already performedUltimately, each call ended with me being told to call again if the issue happened again
I bought a dell computer 4/17/It had warrantee for a year on hardwareThe power outlet port in the laptop fell in or disconnected inside the computer so there is no way to plug it in therefore no longer usableI called Dell yesterday and talked with customer service rep and manager and sent them a picture with the intention of having it fixedThey said it must be overuse or wear and tear and thats not coveredThis is not a computer that gets heavy use, not used for work, just at homeClearly part of inside of computer and not fastened properlyAfter telling me it wasnt covered, they said I could send it in to have someone look at it and would contact me whether it could be fixed and what the cost would be to me if they couldI consider this a waste of time and money to me on something that should be covered and clearly expected to getat least a couple years out of, if not more, and lasted under a year and was not reated to overuseI paid$in AprilAsking for $r
Dell order# [redacted] Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
Bought a small Dell laptop as a Christmas gift from the Microsoft Store in November 2016..upon opening and setting up the laptop on Christmas Day, we realized the laptop didn't work, so we made several calls to Dell support to try and fix the issue over the phone When that didn't work, we sent it back in January for warrantied repairs..it is now Mid-March and we don't have a laptop or a refund...Dell says they fixed the computer and shipped it back to the online Microsoft store in error, and subsequently lost track of the computer Since Early February, we have made several requests for a full refund, but they continue to put us off and say they are looking for the laptopAt this point, we do not want the laptop, we are not confident we would receive a working product and have no desire to deal with this company in the future We are out $and every time we try to contact Dell, we are told they are looking into it and we will receive a call in 24-hours, but we never rece
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with [redacted] as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
RE: Order # [redacted] I purchased a high end Dell XPS laptop on Oct 9th, It cost me $ It was shipped and received at the start of November It was only recently opened and used a handful of times Since the first time it was booted up it suffered from screen problems Dell acknowledged this and told me to send it to their repair depot I had a one year mail in warranty which was good until Nov/ They (Dell) stated that they replaced the LCD, SSD Drive and re-installed the Windows Operating system When I received the laptop back it did not have the operating system loaded properly I tried to resolve this with numerous Dell technicians to no avail To add to my misery, I noticed that there might still be a problem with the "newly" replaced LCD I finally had to demand that this situation get "escalated" Dell had someone from their "Advanced Resolution Team" (Corporate), a man called [redacted] call me to discuss the case He advised me righ
Dell has had one of the worse Tax exemption processes ever I have summited multiple tax exempt orders Months agoThe exempt department has given me problems just about every time We are [redacted] also known as [redacted] and they declare we are two different Corp This is the only company that has ever given us a problem The payment is made with a Company card and the item is sent directly to the church/Corp I want the tax refunded for all outstanding orders You have hundreds of dollars of collected tax
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
I purchased a new gaming laptop from Dell.com, shipped from Lebanon, TN, on July 9, When the unit arrived it had obvious problems with "glitching." I reported the problem to Dell.com customer support, and after running several tests was informed I would need to send it to their factory to have a hard drive replacedI requested a replacement unit instead as the product was malfunctioning directly out of the boxThey complied with the request, and on July 26, they finally shipped the replacement unitAgain, the replacement unit was having problems directly out of the boxI informed them of this, and they told me that I would need to send the second unit to their facility to be fixedAt that time, I requested a refund because it was clear the product was faulty not just the units I receivedAt first, they tried to give me another replacement unit, and said it was outside the window of returnsWhen I told them that the reason the window for returns closed was due to their
I ordered a Dell Inspiron onlineOne thing led to another and it shipped backMy order nunber is [redacted] I was supposed to have my refund for $by the 23rd and never got itThis is the second or third week in a row I called and didnt recieve my money
I was in February 16, 2016, February 17, 2016, February 18, buy a total of $DELL gift cards, in order to buy a computer DELL cancelled my order without notice, After I looked at the order and learned that it was canceled, I ordered again, and the order was cancelled I contacted DELL staff by way of online chat, and they told me to call customer care department ###-###-####, they will resume my order During the two hour call, no one was able to help me, the phone was constantly transferred to another department, and eventually they hung up the phone I called them times, each call is not less than hours, (waiting time for more than minutes), but the results are the same I'm going crazy, so I decided to buy all of the DELL gift cards for a refund and call them again In the last hours of the phone, I was still constantly transferred to another department Eventually, they told me I can't return the gift card, I questioned, and that, DELL does not allow m
I spent an hour placing an order Sunday night for a Vizio 50in TVYesterday, I received an email stating that the order was being heldI forwarded that email to my sales rep***, and immediately, she had forwarded me a confirmation that the order has been shippedAbout minutes after, I received a email stating that the order was canceled I proceeded to spend another hour with Dell chat and another minutes on the phone with Customer Support to have them disconnect meThe rep from the chat told me to contact my credit card company, and they confirmed that the transaction was approved on their end When I tried to track the shipment this morning, it shows that the shipment was being returned to Dell Not sure what I going on
First I want to sayI used this system for my businessI'm not a gamerso anywaysmotherboards fried in a brand-new Alienware 17Rone fried about hours, not even, after being replaced with a new oneDell refuses to do anythingmonths later it's still sitting on my desk as a $paperweightThey have the absolute worst customer servicethe people are nice enough but you can tell their reading from a script and Dell won't let them say anything but "sorry for the troublewe don't really care though..." I will never buy another Dell product again!!! The technician that has been out here to try and fix this system is a 3rd party contractor and has confirmed that Alienware and Dell in general are the absolute worst when it comes to getting broken products of theirs fixed and that Alienware especially has a very high-rate of service calls just like minewith the same conclusion all-aroundDELL DOESN'T CARE ABOUT ITS CUSTOMERSJUST OUR MONEY!
I've been having persistent problems with some Alienware machines ordered from Dell a few months ago Specifically, the machines have been persistently crashing I escalated this request to customer support, and they were not able to fix the issues I then emailed Michael Dells email address, and someone from India called me and sent out a service technician This technician made the problem even worse, as the machines do not even boot at this point, so I have non-working machines
I purchased a Dell Computer and Monitor on 10/30/ I returned the monitor and was told that it had been received and was sent a credit note communicating a credit was applied to my credit card and gift cards were sent to me No credit was applied to my card and no gift cards received I escalated to a Customer Service Manager who did not resolve request and sent me to Dell credit card operationsThey never returned my call and would drop my call when contacting their department I escalated through multiple other CS agents and the latest communicating she submitted my request again and said hrs for the credit and also 3-business days for gift card again no credit received on card and no gift cards I contacted my bank and spoke to different agents and confirmed no credits had been applied by dell I confirmed a credit from a smaller retailer on something else did process successfully This issue has been open for months and i'm owed around $in combined credi
I bought my Dell lap top back in August I have been unable to use my laptop now cause it won't go past the activate windows and it won't let me even do that and the sound stop working on it a week ago after the first issueNow I'm being told by Dell that the only way to fix it is if I pay them to fix the software they installedI do not feel after paying over 309$ on this lap top and only having it a few months you would think this company would stand by the product they put out and stand behind the software they use I want my lap top fixed, replaced or give me back my money and I will never ever bye another Dell product evver
Dell advertises a 3-year warranty on the monitor I bought but it has known issues with backlight bleed (where the white backlight "bleeds" out form the edges making a monitor that's only displaying black have white around the edges), pixels getting stuck (a single pixel will get stuck on at one color when though it should be another), and screen bu(where if an image is displayed for a long time the image will be stuck on the monitor afterward even if the image is closed, this relates to stuck pixels too)This is all fine because it all usually happens at 2-years after using a monitor but their "warranty" does not cover any of thisThey claim it goes under "accidental damage" and said its caused by user errorThat is VERY and its caused by the monitor's type, like some monitors are LED which are immune to blacklight bleed this monitor is a TN panel meaning it has problems with all of these listed plus some more that have not affected me (yet)I know a good bit about mo
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request ( [redacted] ) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
I purchased a Dell desktop and laptop computer Aug 2014, along with Premium Phone SupportThis complaint is about the desktop computer specifically, along with the "premium phone support" that corresponds to that desktop computer The issues with Dell started on purchase, when I received the computer almost days after the date I was told I would be receiving it I began to have problems with the function of the computer, and tried to resolve it through phone supportThe problems vary from slow computer performance to frequent, unprompted restarts for no reason Phone support was unhelpful, offering solutions such as purchasing new accessories for the computer or reinstalling Windows, which had just been done on the computerEach support call required 30+ min of remaining on hold, and 1-2+ hours of running tests and troubleshooting, which each previous support agent had already performedUltimately, each call ended with me being told to call again if the issue happened again
I bought a dell computer 4/17/It had warrantee for a year on hardwareThe power outlet port in the laptop fell in or disconnected inside the computer so there is no way to plug it in therefore no longer usableI called Dell yesterday and talked with customer service rep and manager and sent them a picture with the intention of having it fixedThey said it must be overuse or wear and tear and thats not coveredThis is not a computer that gets heavy use, not used for work, just at homeClearly part of inside of computer and not fastened properlyAfter telling me it wasnt covered, they said I could send it in to have someone look at it and would contact me whether it could be fixed and what the cost would be to me if they couldI consider this a waste of time and money to me on something that should be covered and clearly expected to getat least a couple years out of, if not more, and lasted under a year and was not reated to overuseI paid$in AprilAsking for $r
Dell order# [redacted] Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
Bought a small Dell laptop as a Christmas gift from the Microsoft Store in November 2016..upon opening and setting up the laptop on Christmas Day, we realized the laptop didn't work, so we made several calls to Dell support to try and fix the issue over the phone When that didn't work, we sent it back in January for warrantied repairs..it is now Mid-March and we don't have a laptop or a refund...Dell says they fixed the computer and shipped it back to the online Microsoft store in error, and subsequently lost track of the computer Since Early February, we have made several requests for a full refund, but they continue to put us off and say they are looking for the laptopAt this point, we do not want the laptop, we are not confident we would receive a working product and have no desire to deal with this company in the future We are out $and every time we try to contact Dell, we are told they are looking into it and we will receive a call in 24-hours, but we never rece
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with [redacted] as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
RE: Order # [redacted] I purchased a high end Dell XPS laptop on Oct 9th, It cost me $ It was shipped and received at the start of November It was only recently opened and used a handful of times Since the first time it was booted up it suffered from screen problems Dell acknowledged this and told me to send it to their repair depot I had a one year mail in warranty which was good until Nov/ They (Dell) stated that they replaced the LCD, SSD Drive and re-installed the Windows Operating system When I received the laptop back it did not have the operating system loaded properly I tried to resolve this with numerous Dell technicians to no avail To add to my misery, I noticed that there might still be a problem with the "newly" replaced LCD I finally had to demand that this situation get "escalated" Dell had someone from their "Advanced Resolution Team" (Corporate), a man called [redacted] call me to discuss the case He advised me righ
Dell has had one of the worse Tax exemption processes ever I have summited multiple tax exempt orders Months agoThe exempt department has given me problems just about every time We are [redacted] also known as [redacted] and they declare we are two different Corp This is the only company that has ever given us a problem The payment is made with a Company card and the item is sent directly to the church/Corp I want the tax refunded for all outstanding orders You have hundreds of dollars of collected tax
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
I purchased a new gaming laptop from Dell.com, shipped from Lebanon, TN, on July 9, When the unit arrived it had obvious problems with "glitching." I reported the problem to Dell.com customer support, and after running several tests was informed I would need to send it to their factory to have a hard drive replacedI requested a replacement unit instead as the product was malfunctioning directly out of the boxThey complied with the request, and on July 26, they finally shipped the replacement unitAgain, the replacement unit was having problems directly out of the boxI informed them of this, and they told me that I would need to send the second unit to their facility to be fixedAt that time, I requested a refund because it was clear the product was faulty not just the units I receivedAt first, they tried to give me another replacement unit, and said it was outside the window of returnsWhen I told them that the reason the window for returns closed was due to their
I ordered a Dell Inspiron onlineOne thing led to another and it shipped backMy order nunber is [redacted] I was supposed to have my refund for $by the 23rd and never got itThis is the second or third week in a row I called and didnt recieve my money
I was in February 16, 2016, February 17, 2016, February 18, buy a total of $DELL gift cards, in order to buy a computer DELL cancelled my order without notice, After I looked at the order and learned that it was canceled, I ordered again, and the order was cancelled I contacted DELL staff by way of online chat, and they told me to call customer care department ###-###-####, they will resume my order During the two hour call, no one was able to help me, the phone was constantly transferred to another department, and eventually they hung up the phone I called them times, each call is not less than hours, (waiting time for more than minutes), but the results are the same I'm going crazy, so I decided to buy all of the DELL gift cards for a refund and call them again In the last hours of the phone, I was still constantly transferred to another department Eventually, they told me I can't return the gift card, I questioned, and that, DELL does not allow m
I spent an hour placing an order Sunday night for a Vizio 50in TVYesterday, I received an email stating that the order was being heldI forwarded that email to my sales rep***, and immediately, she had forwarded me a confirmation that the order has been shippedAbout minutes after, I received a email stating that the order was canceled I proceeded to spend another hour with Dell chat and another minutes on the phone with Customer Support to have them disconnect meThe rep from the chat told me to contact my credit card company, and they confirmed that the transaction was approved on their end When I tried to track the shipment this morning, it shows that the shipment was being returned to Dell Not sure what I going on