Sales Rep sold me incompatible Wireless Card with the purchase of a new PC, despite my insistence the Dell website stated it was incompatible Parts replacement was necessary Part received caused PC motherboard to stop working Waited nearly a month for the part and technician to be available to repair New motherboard not compatible with Wireless Card and Dell cannot provide applicable driver to resolve the issue Requested refund due to misrepresentation and more than three issues of the same nature Dell refused to refund purchase price or PC or wireless card
I purchased a new gaming laptop from Dell.com, shipped from Lebanon, TN, on July 9, When the unit arrived it had obvious problems with "glitching." I reported the problem to Dell.com customer support, and after running several tests was informed I would need to send it to their factory to have a hard drive replacedI requested a replacement unit instead as the product was malfunctioning directly out of the boxThey complied with the request, and on July 26, they finally shipped the replacement unitAgain, the replacement unit was having problems directly out of the boxI informed them of this, and they told me that I would need to send the second unit to their facility to be fixedAt that time, I requested a refund because it was clear the product was faulty not just the units I receivedAt first, they tried to give me another replacement unit, and said it was outside the window of returnsWhen I told them that the reason the window for returns closed was due to their
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $100 Dell gift card. I agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within 10 days). I contacted Dell and was told that there was no record of the promotion or gift card. I continued to pursue the matter until I was fed up and requested cancellation of the warranty extension. Only then was I told that they would honor the promotion and I could expect the gift card in 6-8 weeks. I continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-4 days. I no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
Bought a small Dell laptop as a Christmas gift from the Microsoft Store in November 2016..upon opening and setting up the laptop on Christmas Day, we realized the laptop didn't work, so we made several calls to Dell support to try and fix the issue over the phone When that didn't work, we sent it back in January for warrantied repairs..it is now Mid-March and we don't have a laptop or a refund...Dell says they fixed the computer and shipped it back to the online Microsoft store in error, and subsequently lost track of the computer Since Early February, we have made several requests for a full refund, but they continue to put us off and say they are looking for the laptopAt this point, we do not want the laptop, we are not confident we would receive a working product and have no desire to deal with this company in the future We are out $and every time we try to contact Dell, we are told they are looking into it and we will receive a call in 24-hours, but we never rece
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
First I want to sayI used this system for my businessI'm not a gamerso anywaysmotherboards fried in a brand-new Alienware 17Rone fried about hours, not even, after being replaced with a new oneDell refuses to do anythingmonths later it's still sitting on my desk as a $paperweightThey have the absolute worst customer servicethe people are nice enough but you can tell their reading from a script and Dell won't let them say anything but "sorry for the troublewe don't really care though..." I will never buy another Dell product again!!! The technician that has been out here to try and fix this system is a 3rd party contractor and has confirmed that Alienware and Dell in general are the absolute worst when it comes to getting broken products of theirs fixed and that Alienware especially has a very high-rate of service calls just like minewith the same conclusion all-aroundDELL DOESN'T CARE ABOUT ITS CUSTOMERSJUST OUR MONEY!
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request ( [redacted] ) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
I was in February 16, 2016, February 17, 2016, February 18, buy a total of $DELL gift cards, in order to buy a computer DELL cancelled my order without notice, After I looked at the order and learned that it was canceled, I ordered again, and the order was cancelled I contacted DELL staff by way of online chat, and they told me to call customer care department ###-###-####, they will resume my order During the two hour call, no one was able to help me, the phone was constantly transferred to another department, and eventually they hung up the phone I called them times, each call is not less than hours, (waiting time for more than minutes), but the results are the same I'm going crazy, so I decided to buy all of the DELL gift cards for a refund and call them again In the last hours of the phone, I was still constantly transferred to another department Eventually, they told me I can't return the gift card, I questioned, and that, DELL does not allow m
On 8/30/I ordered a inch LG Smart TV from Dell.com as a Christmas gift for my daughterThe cost was $It arrived on 9/03/I gave it to her on 12/10/ When she opened it the screen was completely shatteredI contacted Dell Customer Service the very next day and have been in contact with them several times sinceThere response is sorry about your luck but your daughter should have opened her Christmas gifts in SeptemberThey refuse to replace the damaged TVI have also contacted Dell Preferred Credit to dispute the charge on my Dell Credit card but have received the same responseOh and by the way "Don't forget to make your payments on time."
I purchased two products from Dell on my Dell credit(1) Microsoft and (2) AVG internet security for 3PCsI have now been dealing with Dell in resolving this issue for several months and keep getting the runaround from customer serviceAfter plus hours of bouncing from one department to another and back to the same department except a different person I finally was told over the phone that my refund would take 10-daysThe Internet Security was a downloadable software from internetOnce downloading it a key code had to be entered and Dell provided that code number that did not workI had their customer service support take control of my computer and they had the same problem but did not want to provide another key code or offer a refundI demanded a refund and that sent me to another department of which I thought was corrected and removed from my billthe last time I remember speaking to someone was December 18,It is now past days and I just paid my payment to
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with [redacted] as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I have a new laptop purchased Aug 25, from Office DepotI have been having problems with since the day after I received itIt will work ok for a day or so and then freezes on the main screenIt will occasionally load and give me a screen saying it did not load properly and I can restore or continue anywayIf it loads to main screen when I try to open any program it says windows is not responding, it may take longerI called Dell support and was on the phone for over an hour, then stuck because a person was doing screen sharing to resolve for over an additional hourTelling me problem should be fixed but still absolutely no resolution
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I spent an hour placing an order Sunday night for a Vizio 50in TVYesterday, I received an email stating that the order was being heldI forwarded that email to my sales rep***, and immediately, she had forwarded me a confirmation that the order has been shippedAbout minutes after, I received a email stating that the order was canceled I proceeded to spend another hour with Dell chat and another minutes on the phone with Customer Support to have them disconnect meThe rep from the chat told me to contact my credit card company, and they confirmed that the transaction was approved on their end When I tried to track the shipment this morning, it shows that the shipment was being returned to Dell Not sure what I going on
I purchased a Dell desktop and laptop computer Aug 2014, along with Premium Phone SupportThis complaint is about the desktop computer specifically, along with the "premium phone support" that corresponds to that desktop computer The issues with Dell started on purchase, when I received the computer almost days after the date I was told I would be receiving it I began to have problems with the function of the computer, and tried to resolve it through phone supportThe problems vary from slow computer performance to frequent, unprompted restarts for no reason Phone support was unhelpful, offering solutions such as purchasing new accessories for the computer or reinstalling Windows, which had just been done on the computerEach support call required 30+ min of remaining on hold, and 1-2+ hours of running tests and troubleshooting, which each previous support agent had already performedUltimately, each call ended with me being told to call again if the issue happened again
I brought an Alienware from Best Buy, and they sent me the wrong computer, so I tried to get them to make this right via customer service, and they told me they could do nothing and to contact Alienware itself so after fighting with customer service and getting no where I decided to contact Alienware because I need the right computerThe computer I got is the right type, but I ordered the with a SSD and got a from Best Buy, and I tried to get them to make things right because I was change the SSD Alienware 13.3, price for the PCHowever, they were not helpful so now I am stuck as a college student and a video editor with a PC that doesn't meet my requirements to do work on and cheated out of money, etc
I [redacted] purchased a Brand New Dell XPS computer Service Tag [redacted] on 11/30/from Best Buy located [redacted] ***I have a warranty on this computerI called Dell customer support on January with a problem with my computer not working at ALLA message came up on the monitor that read BOOT FAILURE ON DEVICEI called the customer service numbers and waited at least minson phone until a representative came on my telephone, a [redacted] # [redacted] I stayed on the phone from 9:pm until 12:am January 15, 2018, talking to the Dell Repconstantly put on and off hold, never resolving the problemHe told me he would tell his manager and they would help me the next dayI never received a call or emailI called back to dell customer support on January 15, around 10:amI called in the morning hoping to get to someone that could help me get my computer workingI spoke to a Dell Representative [redacted] # [redacted] After
Sales Rep sold me incompatible Wireless Card with the purchase of a new PC, despite my insistence the Dell website stated it was incompatible Parts replacement was necessary Part received caused PC motherboard to stop working Waited nearly a month for the part and technician to be available to repair New motherboard not compatible with Wireless Card and Dell cannot provide applicable driver to resolve the issue Requested refund due to misrepresentation and more than three issues of the same nature Dell refused to refund purchase price or PC or wireless card
I purchased a new gaming laptop from Dell.com, shipped from Lebanon, TN, on July 9, When the unit arrived it had obvious problems with "glitching." I reported the problem to Dell.com customer support, and after running several tests was informed I would need to send it to their factory to have a hard drive replacedI requested a replacement unit instead as the product was malfunctioning directly out of the boxThey complied with the request, and on July 26, they finally shipped the replacement unitAgain, the replacement unit was having problems directly out of the boxI informed them of this, and they told me that I would need to send the second unit to their facility to be fixedAt that time, I requested a refund because it was clear the product was faulty not just the units I receivedAt first, they tried to give me another replacement unit, and said it was outside the window of returnsWhen I told them that the reason the window for returns closed was due to their
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $100 Dell gift card. I agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within 10 days). I contacted Dell and was told that there was no record of the promotion or gift card. I continued to pursue the matter until I was fed up and requested cancellation of the warranty extension. Only then was I told that they would honor the promotion and I could expect the gift card in 6-8 weeks. I continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-4 days. I no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
Bought a small Dell laptop as a Christmas gift from the Microsoft Store in November 2016..upon opening and setting up the laptop on Christmas Day, we realized the laptop didn't work, so we made several calls to Dell support to try and fix the issue over the phone When that didn't work, we sent it back in January for warrantied repairs..it is now Mid-March and we don't have a laptop or a refund...Dell says they fixed the computer and shipped it back to the online Microsoft store in error, and subsequently lost track of the computer Since Early February, we have made several requests for a full refund, but they continue to put us off and say they are looking for the laptopAt this point, we do not want the laptop, we are not confident we would receive a working product and have no desire to deal with this company in the future We are out $and every time we try to contact Dell, we are told they are looking into it and we will receive a call in 24-hours, but we never rece
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
First I want to sayI used this system for my businessI'm not a gamerso anywaysmotherboards fried in a brand-new Alienware 17Rone fried about hours, not even, after being replaced with a new oneDell refuses to do anythingmonths later it's still sitting on my desk as a $paperweightThey have the absolute worst customer servicethe people are nice enough but you can tell their reading from a script and Dell won't let them say anything but "sorry for the troublewe don't really care though..." I will never buy another Dell product again!!! The technician that has been out here to try and fix this system is a 3rd party contractor and has confirmed that Alienware and Dell in general are the absolute worst when it comes to getting broken products of theirs fixed and that Alienware especially has a very high-rate of service calls just like minewith the same conclusion all-aroundDELL DOESN'T CARE ABOUT ITS CUSTOMERSJUST OUR MONEY!
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request ( [redacted] ) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
I was in February 16, 2016, February 17, 2016, February 18, buy a total of $DELL gift cards, in order to buy a computer DELL cancelled my order without notice, After I looked at the order and learned that it was canceled, I ordered again, and the order was cancelled I contacted DELL staff by way of online chat, and they told me to call customer care department ###-###-####, they will resume my order During the two hour call, no one was able to help me, the phone was constantly transferred to another department, and eventually they hung up the phone I called them times, each call is not less than hours, (waiting time for more than minutes), but the results are the same I'm going crazy, so I decided to buy all of the DELL gift cards for a refund and call them again In the last hours of the phone, I was still constantly transferred to another department Eventually, they told me I can't return the gift card, I questioned, and that, DELL does not allow m
On 8/30/I ordered a inch LG Smart TV from Dell.com as a Christmas gift for my daughterThe cost was $It arrived on 9/03/I gave it to her on 12/10/ When she opened it the screen was completely shatteredI contacted Dell Customer Service the very next day and have been in contact with them several times sinceThere response is sorry about your luck but your daughter should have opened her Christmas gifts in SeptemberThey refuse to replace the damaged TVI have also contacted Dell Preferred Credit to dispute the charge on my Dell Credit card but have received the same responseOh and by the way "Don't forget to make your payments on time."
I purchased two products from Dell on my Dell credit(1) Microsoft and (2) AVG internet security for 3PCsI have now been dealing with Dell in resolving this issue for several months and keep getting the runaround from customer serviceAfter plus hours of bouncing from one department to another and back to the same department except a different person I finally was told over the phone that my refund would take 10-daysThe Internet Security was a downloadable software from internetOnce downloading it a key code had to be entered and Dell provided that code number that did not workI had their customer service support take control of my computer and they had the same problem but did not want to provide another key code or offer a refundI demanded a refund and that sent me to another department of which I thought was corrected and removed from my billthe last time I remember speaking to someone was December 18,It is now past days and I just paid my payment to
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with [redacted] as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I have a new laptop purchased Aug 25, from Office DepotI have been having problems with since the day after I received itIt will work ok for a day or so and then freezes on the main screenIt will occasionally load and give me a screen saying it did not load properly and I can restore or continue anywayIf it loads to main screen when I try to open any program it says windows is not responding, it may take longerI called Dell support and was on the phone for over an hour, then stuck because a person was doing screen sharing to resolve for over an additional hourTelling me problem should be fixed but still absolutely no resolution
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I spent an hour placing an order Sunday night for a Vizio 50in TVYesterday, I received an email stating that the order was being heldI forwarded that email to my sales rep***, and immediately, she had forwarded me a confirmation that the order has been shippedAbout minutes after, I received a email stating that the order was canceled I proceeded to spend another hour with Dell chat and another minutes on the phone with Customer Support to have them disconnect meThe rep from the chat told me to contact my credit card company, and they confirmed that the transaction was approved on their end When I tried to track the shipment this morning, it shows that the shipment was being returned to Dell Not sure what I going on
I purchased a Dell desktop and laptop computer Aug 2014, along with Premium Phone SupportThis complaint is about the desktop computer specifically, along with the "premium phone support" that corresponds to that desktop computer The issues with Dell started on purchase, when I received the computer almost days after the date I was told I would be receiving it I began to have problems with the function of the computer, and tried to resolve it through phone supportThe problems vary from slow computer performance to frequent, unprompted restarts for no reason Phone support was unhelpful, offering solutions such as purchasing new accessories for the computer or reinstalling Windows, which had just been done on the computerEach support call required 30+ min of remaining on hold, and 1-2+ hours of running tests and troubleshooting, which each previous support agent had already performedUltimately, each call ended with me being told to call again if the issue happened again
I brought an Alienware from Best Buy, and they sent me the wrong computer, so I tried to get them to make this right via customer service, and they told me they could do nothing and to contact Alienware itself so after fighting with customer service and getting no where I decided to contact Alienware because I need the right computerThe computer I got is the right type, but I ordered the with a SSD and got a from Best Buy, and I tried to get them to make things right because I was change the SSD Alienware 13.3, price for the PCHowever, they were not helpful so now I am stuck as a college student and a video editor with a PC that doesn't meet my requirements to do work on and cheated out of money, etc
I [redacted] purchased a Brand New Dell XPS computer Service Tag [redacted] on 11/30/from Best Buy located [redacted] ***I have a warranty on this computerI called Dell customer support on January with a problem with my computer not working at ALLA message came up on the monitor that read BOOT FAILURE ON DEVICEI called the customer service numbers and waited at least minson phone until a representative came on my telephone, a [redacted] # [redacted] I stayed on the phone from 9:pm until 12:am January 15, 2018, talking to the Dell Repconstantly put on and off hold, never resolving the problemHe told me he would tell his manager and they would help me the next dayI never received a call or emailI called back to dell customer support on January 15, around 10:amI called in the morning hoping to get to someone that could help me get my computer workingI spoke to a Dell Representative [redacted] # [redacted] After