I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
As part of the "back to school" college promotion, I purchase a lap top computer under the Buy A Lap to Get a Free TV promotion First, I will immediately concede that I like my laptopIt is a good piece of hardwareI have been very pleased with performance Initially, I intended to purchase the laptop from [redacted] but with the TV promotion and the pricing, I decided to purchase directly from DellWith the Price Match Guarantee, I felt confident in my purchaseShortly after purchasing the laptop, I found the same laptop on [redacted] for $lessI contacted Dell for the price match I was informed that the fine print limits price match to Dell.com only after the purchaseI was frustratedThey offer a nominal credit to quiet my frustrationI sent a follow up email -- no response -- even though they say the will respond in one business day However, days later, I found the same product on Dell.com for $less than what I paid -- just as [redacted] I sent an a
I purchased two products from Dell on my Dell credit(1) Microsoft and (2) AVG internet security for 3PCsI have now been dealing with Dell in resolving this issue for several months and keep getting the runaround from customer serviceAfter plus hours of bouncing from one department to another and back to the same department except a different person I finally was told over the phone that my refund would take 10-daysThe Internet Security was a downloadable software from internetOnce downloading it a key code had to be entered and Dell provided that code number that did not workI had their customer service support take control of my computer and they had the same problem but did not want to provide another key code or offer a refundI demanded a refund and that sent me to another department of which I thought was corrected and removed from my billthe last time I remember speaking to someone was December 18,It is now past days and I just paid my payment to
I have a new laptop purchased Aug 25, from Office DepotI have been having problems with since the day after I received itIt will work ok for a day or so and then freezes on the main screenIt will occasionally load and give me a screen saying it did not load properly and I can restore or continue anywayIf it loads to main screen when I try to open any program it says windows is not responding, it may take longerI called Dell support and was on the phone for over an hour, then stuck because a person was doing screen sharing to resolve for over an additional hourTelling me problem should be fixed but still absolutely no resolution
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I purchased a device through the Dell online website and was incorrectly charged an additional $230 on my credit card. The total charge on my credit card was suppose to be $318.10, but I was instead charged $548.10. I purchased the device through an online chat agent and I have a chat log from Dell confirming that $230 in gift cards were suppose to be applied, but it seems they were not for some unknown reason. I have tried resolving the issue through Dell support, but have so far been transferred between 4 different departments. I was also transferred to a few incorrect departments, and was told I was being transferred to a supervisor when I was not. A Dell agent offered to initiate a return, but I would have to wait ton receive the product, ship it back, wait for up to a month for the return to process, wait for the credit to process, and then place the order again with the hope that the gift cards get credited correctly this time. In additional to this being a nonsensical solution,
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $100 Dell gift card. I agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within 10 days). I contacted Dell and was told that there was no record of the promotion or gift card. I continued to pursue the matter until I was fed up and requested cancellation of the warranty extension. Only then was I told that they would honor the promotion and I could expect the gift card in 6-8 weeks. I continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-4 days. I no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
Delivered to wrong addressThe customer service rep promised to have package delivered to me at the address at which I am currently located, but that request was not fulfilled Also, the sales rep promised the device I purchased had a feature which it does not haveThe product is not as advertised, and I want a refund now The device does not feature user-replacable RAM, which was the feature the sales rep promised to me over the phoneThis is misinformation and was an essential feature which I needed in a computerAs a result, I do not want this machine
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one thank you [redacted]
I have not received gift cards that were advertised to be included with my purchase for 90+ orders that I have placed with Dell over the course of about days I have made countless attempts to try and reach out to Dell customer service agent and their gift card department team via both phone and email with no prevail I have provided a Dell agent with all of the order numbers I am missing gift cards for and the agent is no longer responding
I have a Dell printer that is not functioning I called Dell technical support and was told that they couldn't help me, instead I would need to contact their "parts" department to order a new Fax board when I tried to order the new fax board, I was told it wasn't possible because the printer is too old However, less than days ago I ordered toner cartridges -- of which have not been opened, and that obviously now I won't be able to use I contacted Dell customer service and told them I would like to return the toner because my printer can't be fixed and they said, unequivocally, "no." They don't care that my printer can't be repaired, or that they continue to sell products for "obsolete" printers without any notice to customers
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
I have never in my life had a worse or more misleading experience with a business I ordered a laptop from Dell on 11/ I never received the laptop and my refund has been put on hold I have contacted Dell Customer Support multiple times, and each time I have received a different instruction I have been instructed to contact FedEx, the shipper, who told me the laptop was delivered and then returned back to Dell I have been instructed to file a police report for theft, which I did, and that the matter would be investigated Most recently, I was told the refund that was being processed for my order had been placed on hold by Dell's verification department, and that I had to contact the verification department to resolve the issue The verification department told me that the refund was not placed on hold by them, and that I had to contact the customer care department I have documentation of my interactions with Dell for all of these occasions (I called, emailed, chatted with
DID A DELL UPDATEIT TOOK OVER HOURS, KEEPING COMPUTER LOCKED WHILE UPDATING, THEN SHUT DOWN AUTOMATICALLYNOW THE LAPTOP WILL NOT START! I HAVE TRIED DAYS TO GET TECH SUPPORT VIA PHONE AND EMAILI HAVE COMPLETED ALL THE "STUPID" GIMMICKS THAT DELL USES TO KEEP FROM HONORING THE WARRANTY! THE FOREIGN TECHNICIANS ARE VERY HARD TO UNDERSTAND, AND KEEP GOING IN CIRCLES WITH THEIR ROUTINE QUESTIONS! DELL HIDES BEHIND THE INTERNATIONAL CALL CENTERS TO KEEP FROM HONORING THEIR WARRANTYIS THERE A WAY TO TALK TO SOMEONE IN ROUND ROCK, TX??? HOW DO I OBTAIN A RETURN AUTHORIZATION????
I entered a contract of sale with Dell on 1/4/received confirmation of receipt of agreement shortly after, and confirmation of acceptance of agreement again within an hour later Dell accepted payment and confirmed tender to shipping firm (UPS) on 2/with tracking number [redacted] On 2/dell submitted a request to the shipping agency to redirect the shipment to another address not belonging to me In accordance with Dell's Consumer Terms of Sale ( [redacted] ) ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the ord
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I purchased a Dell Laptop two years ago and paid extra for the extended hardware warranty During the course of use, the down arrow key has come off of the keyboard and will not stay attached I called Dell for service, and they have identified this issue as wear and tear and told me that it's not covered I paid extra for a hardware warranty, now a piece of hardware has broken under use What is the point of my warranty if it's not covered?
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
As part of the "back to school" college promotion, I purchase a lap top computer under the Buy A Lap to Get a Free TV promotion First, I will immediately concede that I like my laptopIt is a good piece of hardwareI have been very pleased with performance Initially, I intended to purchase the laptop from [redacted] but with the TV promotion and the pricing, I decided to purchase directly from DellWith the Price Match Guarantee, I felt confident in my purchaseShortly after purchasing the laptop, I found the same laptop on [redacted] for $lessI contacted Dell for the price match I was informed that the fine print limits price match to Dell.com only after the purchaseI was frustratedThey offer a nominal credit to quiet my frustrationI sent a follow up email -- no response -- even though they say the will respond in one business day However, days later, I found the same product on Dell.com for $less than what I paid -- just as [redacted] I sent an a
I purchased two products from Dell on my Dell credit(1) Microsoft and (2) AVG internet security for 3PCsI have now been dealing with Dell in resolving this issue for several months and keep getting the runaround from customer serviceAfter plus hours of bouncing from one department to another and back to the same department except a different person I finally was told over the phone that my refund would take 10-daysThe Internet Security was a downloadable software from internetOnce downloading it a key code had to be entered and Dell provided that code number that did not workI had their customer service support take control of my computer and they had the same problem but did not want to provide another key code or offer a refundI demanded a refund and that sent me to another department of which I thought was corrected and removed from my billthe last time I remember speaking to someone was December 18,It is now past days and I just paid my payment to
I have a new laptop purchased Aug 25, from Office DepotI have been having problems with since the day after I received itIt will work ok for a day or so and then freezes on the main screenIt will occasionally load and give me a screen saying it did not load properly and I can restore or continue anywayIf it loads to main screen when I try to open any program it says windows is not responding, it may take longerI called Dell support and was on the phone for over an hour, then stuck because a person was doing screen sharing to resolve for over an additional hourTelling me problem should be fixed but still absolutely no resolution
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I purchased a device through the Dell online website and was incorrectly charged an additional $230 on my credit card. The total charge on my credit card was suppose to be $318.10, but I was instead charged $548.10. I purchased the device through an online chat agent and I have a chat log from Dell confirming that $230 in gift cards were suppose to be applied, but it seems they were not for some unknown reason. I have tried resolving the issue through Dell support, but have so far been transferred between 4 different departments. I was also transferred to a few incorrect departments, and was told I was being transferred to a supervisor when I was not. A Dell agent offered to initiate a return, but I would have to wait ton receive the product, ship it back, wait for up to a month for the return to process, wait for the credit to process, and then place the order again with the hope that the gift cards get credited correctly this time. In additional to this being a nonsensical solution,
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $100 Dell gift card. I agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within 10 days). I contacted Dell and was told that there was no record of the promotion or gift card. I continued to pursue the matter until I was fed up and requested cancellation of the warranty extension. Only then was I told that they would honor the promotion and I could expect the gift card in 6-8 weeks. I continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-4 days. I no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
Delivered to wrong addressThe customer service rep promised to have package delivered to me at the address at which I am currently located, but that request was not fulfilled Also, the sales rep promised the device I purchased had a feature which it does not haveThe product is not as advertised, and I want a refund now The device does not feature user-replacable RAM, which was the feature the sales rep promised to me over the phoneThis is misinformation and was an essential feature which I needed in a computerAs a result, I do not want this machine
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
Computer did an update stating Dell drivers that caused issues with touch screen and USB mouseDell will not correct unless I pay
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one thank you [redacted]
I have not received gift cards that were advertised to be included with my purchase for 90+ orders that I have placed with Dell over the course of about days I have made countless attempts to try and reach out to Dell customer service agent and their gift card department team via both phone and email with no prevail I have provided a Dell agent with all of the order numbers I am missing gift cards for and the agent is no longer responding
I have a Dell printer that is not functioning I called Dell technical support and was told that they couldn't help me, instead I would need to contact their "parts" department to order a new Fax board when I tried to order the new fax board, I was told it wasn't possible because the printer is too old However, less than days ago I ordered toner cartridges -- of which have not been opened, and that obviously now I won't be able to use I contacted Dell customer service and told them I would like to return the toner because my printer can't be fixed and they said, unequivocally, "no." They don't care that my printer can't be repaired, or that they continue to sell products for "obsolete" printers without any notice to customers
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
I have never in my life had a worse or more misleading experience with a business I ordered a laptop from Dell on 11/ I never received the laptop and my refund has been put on hold I have contacted Dell Customer Support multiple times, and each time I have received a different instruction I have been instructed to contact FedEx, the shipper, who told me the laptop was delivered and then returned back to Dell I have been instructed to file a police report for theft, which I did, and that the matter would be investigated Most recently, I was told the refund that was being processed for my order had been placed on hold by Dell's verification department, and that I had to contact the verification department to resolve the issue The verification department told me that the refund was not placed on hold by them, and that I had to contact the customer care department I have documentation of my interactions with Dell for all of these occasions (I called, emailed, chatted with
DID A DELL UPDATEIT TOOK OVER HOURS, KEEPING COMPUTER LOCKED WHILE UPDATING, THEN SHUT DOWN AUTOMATICALLYNOW THE LAPTOP WILL NOT START! I HAVE TRIED DAYS TO GET TECH SUPPORT VIA PHONE AND EMAILI HAVE COMPLETED ALL THE "STUPID" GIMMICKS THAT DELL USES TO KEEP FROM HONORING THE WARRANTY! THE FOREIGN TECHNICIANS ARE VERY HARD TO UNDERSTAND, AND KEEP GOING IN CIRCLES WITH THEIR ROUTINE QUESTIONS! DELL HIDES BEHIND THE INTERNATIONAL CALL CENTERS TO KEEP FROM HONORING THEIR WARRANTYIS THERE A WAY TO TALK TO SOMEONE IN ROUND ROCK, TX??? HOW DO I OBTAIN A RETURN AUTHORIZATION????
I entered a contract of sale with Dell on 1/4/received confirmation of receipt of agreement shortly after, and confirmation of acceptance of agreement again within an hour later Dell accepted payment and confirmed tender to shipping firm (UPS) on 2/with tracking number [redacted] On 2/dell submitted a request to the shipping agency to redirect the shipment to another address not belonging to me In accordance with Dell's Consumer Terms of Sale ( [redacted] ) ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the ord
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I purchased a Dell Laptop two years ago and paid extra for the extended hardware warranty During the course of use, the down arrow key has come off of the keyboard and will not stay attached I called Dell for service, and they have identified this issue as wear and tear and told me that it's not covered I paid extra for a hardware warranty, now a piece of hardware has broken under use What is the point of my warranty if it's not covered?