Purchased a laptop from Dell on March 16thInitial unit was dead within hoursReturned, fixed and died immediately again upon receiptDell refused to issue refund and sent a new unit THREE WEEKS later which arrived on July 3rd and is now showing multiple issuesI asked for a refund and they refused, again, despite not having a working unit from March 16th until July 3rd with the new unit also being defective and showing Blue screen errors and missing files randomlyThey refuse to work with me on this when I have not yet had a working system since ordering this on May 16th, more than weeks priorThis is unacceptable business practices Original order ID: [redacted] Customer #: [redacted] Service Tag (original): [redacted] Updated tag: [redacted] Again, they lied and said I couldn't return this originally then didn't tell me it would take another weeks for a replacement unit that still doesn't function
month old laptopXPS the top of the line dell computerIt is not working so I sent it back, dell said 2-and they sent it back weeks later unfixedNow when I try to call or get it fixed they will not transfer me or let me speak to a managerAnd the one person who is apparently looking at my case refuses to call me back
I am an extremely unhappy customer right now I purchased an Inspiron THREE WEEKS AGO I normally steered clear of Dell, but was despirate as my Toshiba was dying I need it for work I work on my computer EVERY DAY At the end of the day, Office Depot had a Dell in stock I purchased it Now I wish I had stuck to my guns and waited until another brand was available Almost out of the box I started having issues First a vertical white line appeared on the screen I did not immediately call Dell as I was under deadline to finish a project Then today when I turned it on, nothing - No lights, No screen, No fan, No Hard drive - nothing I was forced to call support After two infuriating hours, I was told that the only recourse was to send the computer back to Dell for repairs NO - it has customer's personal financial data on it There has to be another solution - a locally approved repair shop Send me the parts and I will have them put in NO you don't want to do that
In December, I purchased a Dell XPS laptop from [redacted] It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from [redacted] , was no longer validDell did extend my Dell warranty by a few months Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
My issue began in mid to late January when my Alienware laptop (manufactured by Dell) began to malfunctionAfter not being able to resolve the issue on my own, I called Dell tech support/Alienware Tech supportThe gentleman on the phone told me that because my system is out of warranty my options included paying a nearly $repair fee OR replace the damaged component myselfAt the time it was assumed to be the screenThe gentleman from tech support found a replacement screen on Amazon for me and in short order I bought, received, and installed the new screen myselfHowever, the initial issue still persisted and, upon calling them again, was informed then that I needed to replace the LVDS cable that ran from the screen to the motherboard which "would have been replaced had I sent it in for repairs" I was told by this agentI was given the email of the repair depot and promptly contacted themThe agent there asked for the "best" time to contact me and instead of calling me at th
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork Since this date, I have not had a properly functioning laptop for more than a week or two at a time I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original The original Service Tag was With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W ( [redacted] precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
I put an order for a computer on 11/27/It was supposed to be deliver by 12/17/2017, today is 1/6/and I still do not have a computeron 12/19/dell sent me a coupon code number for $to use with no restrictions indicated as an apology for not delivery my order on time but never indicating when I will receive my order # [redacted] I tried several times to use the coupon code and even spent hours on the phone going back and fort between different departments and getting the run around as to why I could not use the coupon, eventually one of the reps who promised to have fixed the issue and I could use the coupon to purchase anything supposedly was to transfer me to put an order but instead hanged up on me Not only was my order never deliver and Christmas came and left and it was a gift to my son, but I also was lied to and wasted hours on the phone and hour talking to chat reps only to no be helped as to why I cannot use the coupon # I received This is unacceptab
Received a broken TV Sent the item in for a return, it was received 1/and I was told the refund would take up to business days It is now 2/and I'm being told they will "expedite" my refund and have it to me in 5-business days Unfortunately, I also had to call and complain to have my promotional gift card "expedited" after their day delivery wasn't met It seems Dell follows through on nothing without a lengthy wait to call in to customer support Taking twice the promosed delivery is NOT "expedited"
Bought [redacted] amirrorless camera on Dec30th with delivery date of Jan 15th This has been pushed to Mar 30th in the beginning of January When I checked with an employee at Dell, he said it will be shipped before or on 15th Jan This did not happen so I contacted again on 15th and they told me to wait till 17thOn 17th, I got a response that they had to blame [redacted] and told me to continue waiting for 2-business daysEach time I contact customer service, they do not have definitive date, but to wait always 2-days for updateNo apology was given till Weekn of Jan 22nd - until then it was just blaming on ***Currently got another answer saying wait 2-business days for updates with no definitive shipping dateNothing they can do about the orderI want to make it clear that I paid Dell, not ***
My husband bought me my 5th Dell laptop He held it for a few weeks before giving it to me Once I got it and realized it wasn't what I needed, we attempted to return itweeks past the 30-day deadline Despite my years of loyalty to this brand, and attempts to explain why I hadn't initiated the return sooner, they refused to be loyal to me as a customer and process the return I spoke to people at some call center in some other country who were clearly not empowered to do anything beyond strict policy adherence, and one person via email No clear way to speak to someone in authority who could look at my case and attempt to resolve with me as an individual rather than strictly repeating policy Their lack of flexibility was shocking and disappointing I will never buy another Dell again after this experience Would have likely been a customer for many more years - possibly a life long customer - but this level of poor customer service has completely changed my view of the company Not only am I unlikely to recommend Dell to others - I will actively tell others to never buy from them
The Dell website advertised a $discount on purchases of a Dell Inspiron computer if you paid for it with a Dell Financial Services accountI opened this account and bought an Inspiron computer on Nov 30, When I got the statement from Dell Financial Services, the discount was not applied to my billI called Dell and Dell financial and was given a story that somehow I did not qualify for the discountI also wrote Dell Financial and they said it was a Dell Inc problem and they had referred the issue to Dell IncI again called Dell Inc and they refused to give me the discountNow they say it is too late to get the discount
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of I was told that the warranty expired on November 2nd of This would imply that my warranty was being tolled even before I had the item and was using it Here is the information from their website: Warranty Service Tag: [redacted] Ship date: November 01, Country: United States Print Service Start date Warranty expiration date MaService November 01, November 02,
On Jan 4th I ordered (online) two SSD drives: (1) WD Blue PC SSD WDS250G1B0B - Solid state drive - GB - internal - M- SATA 6Gb/s (2) WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s I received a sales confirmation on both Which indicates a sales contract On Jan 6th I received an email saying that order (2) was a "pricing mistake" and the order had been canceled order (1) showed that it had been shipped, and expected delivery was Jan 9th I tracked this FedEx order and it showed that it was in my city on Jan 7th (a Saturday), delivery expected on Jan 9th On Jan 9th, after my son had received his order (same drive, same price, same day/time of order, same address) I checked the tracking again This time it said that the order had been refused by the recipient - which was not true I called DELL and just got the run around It seems that they had certainly broken a sales contract since it had been billed to m
I purchased a Dell laptop new, along with a four year accidental damage protection plan At the time of purchase I saw no language on the website that stated I must also extend the basic warranty to four years for the plan to be valid for its full termThe website allowed me to make the purchase, and Dell's warranty status system tells me the accidental damage plan is still active until January 7, When I called to try and get a damaged charge cord replaced I was transferred repeatedly and told that without an active "basic warranty" that my accidental damage plan was not valid and could not be honoredIn fact I was told several times that the warranty their system shows me having could not have been purchased in the configuration I have it in, despite the fact that their system obviously let me purchase it that wayAfter over an hour on the phone, being transferred and put on hold repeatedly I asked to speak to a supervisor and was put on holdNobody ever picked up again
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number [redacted] )I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
I tried to make a purchase on their site for an advertised computer deal of $( [redacted] ) The computer was part of their cyber monday deals However, I was unable to buy the computer due the fact the sale "expired" before day's end There is nothing on the site stating that the deal expires during the day Yet they still advertise the item as being for sale I feel I was lead to the site for the deal only for them to try and deal me a more expensive machine
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
Purchased a laptop from Dell on March 16thInitial unit was dead within hoursReturned, fixed and died immediately again upon receiptDell refused to issue refund and sent a new unit THREE WEEKS later which arrived on July 3rd and is now showing multiple issuesI asked for a refund and they refused, again, despite not having a working unit from March 16th until July 3rd with the new unit also being defective and showing Blue screen errors and missing files randomlyThey refuse to work with me on this when I have not yet had a working system since ordering this on May 16th, more than weeks priorThis is unacceptable business practices Original order ID: [redacted] Customer #: [redacted] Service Tag (original): [redacted] Updated tag: [redacted] Again, they lied and said I couldn't return this originally then didn't tell me it would take another weeks for a replacement unit that still doesn't function
month old laptopXPS the top of the line dell computerIt is not working so I sent it back, dell said 2-and they sent it back weeks later unfixedNow when I try to call or get it fixed they will not transfer me or let me speak to a managerAnd the one person who is apparently looking at my case refuses to call me back
Returned item/order in July Sales agreement between Dell & myself is they have days to refund from return date Been days No refund received
I am an extremely unhappy customer right now I purchased an Inspiron THREE WEEKS AGO I normally steered clear of Dell, but was despirate as my Toshiba was dying I need it for work I work on my computer EVERY DAY At the end of the day, Office Depot had a Dell in stock I purchased it Now I wish I had stuck to my guns and waited until another brand was available Almost out of the box I started having issues First a vertical white line appeared on the screen I did not immediately call Dell as I was under deadline to finish a project Then today when I turned it on, nothing - No lights, No screen, No fan, No Hard drive - nothing I was forced to call support After two infuriating hours, I was told that the only recourse was to send the computer back to Dell for repairs NO - it has customer's personal financial data on it There has to be another solution - a locally approved repair shop Send me the parts and I will have them put in NO you don't want to do that
In December, I purchased a Dell XPS laptop from [redacted] It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from [redacted] , was no longer validDell did extend my Dell warranty by a few months Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
My issue began in mid to late January when my Alienware laptop (manufactured by Dell) began to malfunctionAfter not being able to resolve the issue on my own, I called Dell tech support/Alienware Tech supportThe gentleman on the phone told me that because my system is out of warranty my options included paying a nearly $repair fee OR replace the damaged component myselfAt the time it was assumed to be the screenThe gentleman from tech support found a replacement screen on Amazon for me and in short order I bought, received, and installed the new screen myselfHowever, the initial issue still persisted and, upon calling them again, was informed then that I needed to replace the LVDS cable that ran from the screen to the motherboard which "would have been replaced had I sent it in for repairs" I was told by this agentI was given the email of the repair depot and promptly contacted themThe agent there asked for the "best" time to contact me and instead of calling me at th
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork Since this date, I have not had a properly functioning laptop for more than a week or two at a time I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original The original Service Tag was With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W ( [redacted] precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
I put an order for a computer on 11/27/It was supposed to be deliver by 12/17/2017, today is 1/6/and I still do not have a computeron 12/19/dell sent me a coupon code number for $to use with no restrictions indicated as an apology for not delivery my order on time but never indicating when I will receive my order # [redacted] I tried several times to use the coupon code and even spent hours on the phone going back and fort between different departments and getting the run around as to why I could not use the coupon, eventually one of the reps who promised to have fixed the issue and I could use the coupon to purchase anything supposedly was to transfer me to put an order but instead hanged up on me Not only was my order never deliver and Christmas came and left and it was a gift to my son, but I also was lied to and wasted hours on the phone and hour talking to chat reps only to no be helped as to why I cannot use the coupon # I received This is unacceptab
Received a broken TV Sent the item in for a return, it was received 1/and I was told the refund would take up to business days It is now 2/and I'm being told they will "expedite" my refund and have it to me in 5-business days Unfortunately, I also had to call and complain to have my promotional gift card "expedited" after their day delivery wasn't met It seems Dell follows through on nothing without a lengthy wait to call in to customer support Taking twice the promosed delivery is NOT "expedited"
Bought [redacted] amirrorless camera on Dec30th with delivery date of Jan 15th This has been pushed to Mar 30th in the beginning of January When I checked with an employee at Dell, he said it will be shipped before or on 15th Jan This did not happen so I contacted again on 15th and they told me to wait till 17thOn 17th, I got a response that they had to blame [redacted] and told me to continue waiting for 2-business daysEach time I contact customer service, they do not have definitive date, but to wait always 2-days for updateNo apology was given till Weekn of Jan 22nd - until then it was just blaming on ***Currently got another answer saying wait 2-business days for updates with no definitive shipping dateNothing they can do about the orderI want to make it clear that I paid Dell, not ***
My husband bought me my 5th Dell laptop He held it for a few weeks before giving it to me Once I got it and realized it wasn't what I needed, we attempted to return itweeks past the 30-day deadline Despite my years of loyalty to this brand, and attempts to explain why I hadn't initiated the return sooner, they refused to be loyal to me as a customer and process the return I spoke to people at some call center in some other country who were clearly not empowered to do anything beyond strict policy adherence, and one person via email No clear way to speak to someone in authority who could look at my case and attempt to resolve with me as an individual rather than strictly repeating policy Their lack of flexibility was shocking and disappointing I will never buy another Dell again after this experience Would have likely been a customer for many more years - possibly a life long customer - but this level of poor customer service has completely changed my view of the company Not only am I unlikely to recommend Dell to others - I will actively tell others to never buy from them
The Dell website advertised a $discount on purchases of a Dell Inspiron computer if you paid for it with a Dell Financial Services accountI opened this account and bought an Inspiron computer on Nov 30, When I got the statement from Dell Financial Services, the discount was not applied to my billI called Dell and Dell financial and was given a story that somehow I did not qualify for the discountI also wrote Dell Financial and they said it was a Dell Inc problem and they had referred the issue to Dell IncI again called Dell Inc and they refused to give me the discountNow they say it is too late to get the discount
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of I was told that the warranty expired on November 2nd of This would imply that my warranty was being tolled even before I had the item and was using it Here is the information from their website: Warranty Service Tag: [redacted] Ship date: November 01, Country: United States Print Service Start date Warranty expiration date MaService November 01, November 02,
On Jan 4th I ordered (online) two SSD drives: (1) WD Blue PC SSD WDS250G1B0B - Solid state drive - GB - internal - M- SATA 6Gb/s (2) WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s I received a sales confirmation on both Which indicates a sales contract On Jan 6th I received an email saying that order (2) was a "pricing mistake" and the order had been canceled order (1) showed that it had been shipped, and expected delivery was Jan 9th I tracked this FedEx order and it showed that it was in my city on Jan 7th (a Saturday), delivery expected on Jan 9th On Jan 9th, after my son had received his order (same drive, same price, same day/time of order, same address) I checked the tracking again This time it said that the order had been refused by the recipient - which was not true I called DELL and just got the run around It seems that they had certainly broken a sales contract since it had been billed to m
I purchased a Dell laptop new, along with a four year accidental damage protection plan At the time of purchase I saw no language on the website that stated I must also extend the basic warranty to four years for the plan to be valid for its full termThe website allowed me to make the purchase, and Dell's warranty status system tells me the accidental damage plan is still active until January 7, When I called to try and get a damaged charge cord replaced I was transferred repeatedly and told that without an active "basic warranty" that my accidental damage plan was not valid and could not be honoredIn fact I was told several times that the warranty their system shows me having could not have been purchased in the configuration I have it in, despite the fact that their system obviously let me purchase it that wayAfter over an hour on the phone, being transferred and put on hold repeatedly I asked to speak to a supervisor and was put on holdNobody ever picked up again
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number [redacted] )I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
I tried to make a purchase on their site for an advertised computer deal of $( [redacted] ) The computer was part of their cyber monday deals However, I was unable to buy the computer due the fact the sale "expired" before day's end There is nothing on the site stating that the deal expires during the day Yet they still advertise the item as being for sale I feel I was lead to the site for the deal only for them to try and deal me a more expensive machine
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $