I ordered TWO computers from Dell in the last few months I've Also ordered TWO subscriptions for Microsoft Office Upon installing one computer we realized that Microsoft office DOES NOT comply with the Software we use, and we need to downgrade back to Microsoft (which we is licensed on both original computers being replaced) As we haven't used the TWO subscriptions, we were assured a full refund for the TWO copies (order #'s [redacted] [3/2/16] / [redacted] [11/30/15] I have followed up with DELL "OVER 31" times on THIS matter and to no avail! As of today I have clocked over hours just being on the phone Several times they claimed that they DID refund me the money into my MasterCard Account in April '16, to which I responded that I didn't show up at all I once uploaded my bank statement to a rep proving no credit was recorded by Dell, and I also offered so several times to other reps Many other repsclaimed that I need to go through a verification process
In I purchased an All-in-One desktop, model XPS 2720, from DellThat product was top of the line of its category, with a cost over $2,200, plus other software and accessories related to this product Recently the computer started to signal a potential hard disk writing failure and in fact the system crashed at the beginning of the last week; after a long, but usual, routine, the system restored itself to the original factory configuration I did contact Dell asking to send a technician to replace the hard disk; they agreed but, correctly, asked me to run a startup diagnostic to evaluate other potential failures The diagnostic in fact reported a non-correct response by the CPU fan, which is responsible of keeping the processor in the right temperature range I agreed also to replace the fan; the budget for this intervention was announced to be $plus taxes, an amount totally reasonable Unfortunately, before accepting the repair order, Dell operator checked the part avail
I purchased a All in One Dell computer less then yrs ago which I have had nothing but issues withHowever, recently I was informed by Dell that the computers mother board has died and needs to be replacedI contacted Dell in an attempt to fix this problem and after several hours on the phone I was advised that they had the part and could fix the issueNot true! I received an email stating my order was canceledIn an attempt to figure out why I was bounce around to different department claiming I had fraud attached to my account ( not true) and then they hung up on meI contacted the tech support team that initially took my order and they advised me they don't make the mother board but rather I should purchase a new computer from DellHow can this be? The product is a Lemmon and Dell assured me the part was in stock before accepting paymentPlease help me I'm a college student with no computer band would like Dell to stand behind their productThank uou
I've ordered DELL laptop online on 3/9/16, order # [redacted] It was left by FEDEX at my front door on 3/17/and was stolenI've contacted DELL on 3/22/and was instructed to submit a police report for consideration of replacement for missing laptop After that, I went through Chat sessions with DELL agentsThey gave me a Service Request # [redacted] On 3/I was told that exchange was approved and order will be shipped in 24-hoursOn 4/the same promise was repeatedOn 4/8, 4/12, 4/the same promises were repeatedI've called Customer Care on 4/13, they gave me another record # [redacted] with a promise to contact me in 24-hoursThe last call I've made on 4/and got a promise to receive a response by the end of the day, which did not happenI've sent e-mails to DELL unresolved issues, who are supposed to answer in one day, never got any responses I do not understand why DELL is instructing it's employees to deliberately mislead their customers
I purchased this Dell laptop on Sept 23, 2016, it came with a one year warrantyIn September 2017, within the warranty period, the laptop began to have display issues after 'critical Windows 10' updates, having to do with its Intel HD driverI contact Dell via phone and when the representative pulled up my service tag, I was told that the computer was out of warranty, according to Dell, it was purchased September This is impossible, as this model was not even released until October I was able to resolve the issue on my own by re-installing the Intel driversIn November 2017, the same issue resurfacedAgain I called Dell, and again explained that the machine was having issues while it was still under warrantyThis time the representative sent me an email with "service request number [redacted] " and advised me to send 'proof of purchase' so he could change my purchase date, which I didI never received a response from the representative, though I followed up several ti
I purchased a Inspiron 15 3000 series computer on 08/21/2016. I paid: Subtotal: $329.99 Order Level Promotion: -$6.60 Shipping & Handling: $0.00 Sales Tax: $17.78 Total Amount: $341.17 At this point I have called spoke with and emailed technical support starting October , about issues with the computer starting mid September. The computer that I was sent is unsatisfactory, It is constantly freezing on me while working or browsing on the internet. There has never been a time where the computer felt warm to the touch on the top of the keyboard or underneath when this issue occurs. I did not document every time this issue occurred however after talking with several customer service agents and with technical support I kept track. My Computer froze: 10/26/2016 at 7:47 Pm 10/27/2016 at 8:11 Am while I was on eBay 10/27/2016 at 8:12 Am as I was attempting to log into my computer after it froze. 11/4/2016 at 2:10 Pm while I was listening to music on Pandora. 11/12
On 7/30/17, I spent $1433.64 on an XPS 15 for nursing school. On 7/31, Dell reached out to my email address asking for verification of my purchase. On 8/1, the order was cancelled and returned to the warehouse. I saw all of the emails on the evening of 8/1 after their offices were closed. I called the phone number Dell provided in my email from their verification department on the morning of 8/2/17. After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than 48 hours after ordering), I finally reached someone in the verification department. The woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three days. After explaining I had received no phone call and only one verification email 24 hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect information. After requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul. Anshul was extremely rude and demeaning. He repeated the same information as his employee and claimed I had given them false contact information. I read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided false information. He claimed I only provided them with one phone number, despite the evidence I offered to provide. Anshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another department. He simply refused to help me and instead spoke over me and decided to transfer me elsewhere. After an additonal 20 minutes on hold, I reached someone in the sales department. He explained that I would have to reorder and pay for the laptop again. When I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks away. Because I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,000 while I wait for everything to be resolved. While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for free. That would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimate. When I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move date. Since that was the best he could do, I accepted. But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping option. Which meant processing my credit card again. Which meant now having a hold of ~$4,400 on my credit card to Dell until their refund processing could be handled. On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchase. When I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another number. After already spending 1 hour and 57 minutes on the phone with them, during my work day. I am aghast at this terrible experience, and I can only imagine what will happen moving forward. I will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my card. The customer service at Dell is extremely unhelpful and sub-par. I will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs.
Dear BBB I was interested in purchasing a computer from Dell during their Black Friday 2018 sale. I was looking on their Print Flyer Page 2 Item B. Inspirion Desktop $399.99. Sale begins on Fri 11/23/18 at 6PM. They also had the same computer with the monitor for $499.99 on Thur 11/22/18 at 8PM. On Friday morning 11/23/18 I was looking around their website. They had the Black Friday Deals posted in 3 sections, CURRENT - UPCOMING - EXPIRED. Well Dell had the $399.99 Desktop listed as EXPIRED. Deal expired Nov 22 at 9:19 PM EST. How is a Deal Expired that was not to be active for 6 More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur). It seems Dell flipped the items without telling anybody. That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***. He kept giving me the runaround. He did offer me the $399
June 2ndUsed my computer that worked flawlessly before going to work. No problems. Came home from work couldn39t get online. The computer was showing a connection but not letting me get online and showing it was in airplane mode. Even though the computer was not in warranty I called Dell to see how to shut off the airplane mode and get back online. The dell rep was given all service tag info and noticed it was not in warranty but still trouble shot it. After a-couple of hours the dell tech had me deleting files and going back to prior updates. This advice service that I was directly given by Dell made my computer blue screen. Wrecked it and took all my important documents with it. Other than the airplane mode matter... there was NOTHING wrong with my computer. Worked flawlessly until Dell39s tech wrecked it. While the tech was on the phone I hooked up another computer 39that is never hooked up to the internet39 and it showed the same thing 39being in
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I have Alienware Rlaptop, the crashed and will not power on, and it just got out warranty not long agoThe update popped up in the bottom of the screen via tool icon I hit update all, on update it was bois updateAfter doing the bois my screen went black and won't turn back on The support was no help at allThey want me to repair it at my cost when their update crashed and broke my computerThat's like being in a car crashed and the person that hit you was at fault and they want you to pay for the damages, that's crazy!!!
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: [redacted] On the same date at 10:pm, I received an order confirmation email, and received the order no [redacted] I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing I started a series of calls with Customer Service, ***, Customer Call, ***
My dell laptop has an issue with hard drive and trying to return back for warranty repairs from Dell computerI called and service tech have determined there was an issue with hard drive and they were going to send return shipping box to meI have waited two weeks and nothing from Dell Computer cameI called them up and asked what happen?Service tech said they were very sorry that this happen and they were going to send another return shipping boxOne week passed by and nothing from Dell ComputersI called again to resolve this matter and this time they determined whatever reasons, they could not send shipping box, so the have asked me to put my laptop in shipping box then they will have FedEx pick up from my business locationAnother week has passed by and of course that pick up never happenIt takes about mins to get to a Dell service tech and trying to explain the situation and trying to compromise is needs to be doneI do not want to deal with this for months, not so
Look at this timeline: 3/11/purchased new Inspiron 15, series laptop from the local Best Buy for FULL PRICE 3/30/Started having issues with laptop being very slow on start up and not behaving correctly (days since purchase), I contacted Best Buy who passed me on to Dell as it was a manufacturer warranty issue I called Dell and was issued First Service Request issued and was promised a replacement of a new, never owned laptop 4/18/the replacement arrived at my home (I now suspect this replacement was refurbished item, as Dell is now obsessed with replacing it with a refurbished laptop) 5/18/(days since arrival) the replacement laptop had a Dell update and then crashed and never turned on again, I contacted Dell and was issued Service Request # 5/27/After many hours talking and emailing with Dell I was sent a box to ship laptop #back to Dell for repair 6/3/the "repaired" laptop was shipped back to me (I was told the Magic Board was replaced) 6/6/
Purchased new PC for new officeAll computers have completely stopped workingDell has been working on fixing but same issues keep happeningThe computers have had the motherboards replaced, hard drive replaced, wireless cards and antenna replacedStill unable to fixThe product keeps failing and has cost the company a lot of time and moneyDell has not been helpful trying to let us return the broken productsSpoke with multiple reps saying it is outside the return policy even though issues started within days.Only option is to fix it and then when Dell is unable to get it to work we have to wait and wait for new partsOur new business can no longer work like this and I've spoken to Dell about returning all the computers but they keep saying we're out of our day windowWe gave them multiple chances to fix the issueBut months later is it still not resolved
In August I purchased a 2-Laptop through Dell and using my company pricing Cr is [redacted] I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me I called back and asked to speak with a Supervisor again and I was eventually given [redacted] (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
The Dell costumer service shipped my laptop to an error destination and person two weeks ago, and they still cannot give me a more detailed information of my laptopThe most important thing is, they tell me they will send my laptop back without any re-examinationThat means I may cost extra money and wait again if my laptop have extra damage caused by othersIt's been six weeks since I sent it to repairand I cannot get any information of my item
After installing recommended updates to my computer my computer no longer works These updates were from Dell, they were installed as part of routine maintenance suggested by Dell, after installation computer no longer works Being that it is out of warranty, I called customer service and they said any help I received I would have to pay forAfter researching I have found that many customers have the same problem, and being out of warranty all repairs are paid for by the customer They send you an update, it breaks your machine, and now the customer has to pay for it
Several years back I purchased a computer from Dell They shipped it to my home address; but when I received the product, it was not what I wanted I called Dell to state that I was returning the product for a refund, which I did However, Dell never credited my account for the returned computer I tried numerous times to call Dell to discuss that they still owed my account a credit I was told on at least two occasions that a supervisor would return my call; which NEVER happened On the other occasions that I called, the person I spoke with did not speak clear English and there was a major language barrier When I asked to speak with someone who spoke English, I was hung up on This happened at least 4-different occasions Dell eventually sent me to collections almost $4,FOR A COMPUTER I HAD FOR ONE DAY! I have tried to contact Dell again and they will not even discuss the account with me, they just direct me to the collection agency The collection agency said th
I ordered TWO computers from Dell in the last few months I've Also ordered TWO subscriptions for Microsoft Office Upon installing one computer we realized that Microsoft office DOES NOT comply with the Software we use, and we need to downgrade back to Microsoft (which we is licensed on both original computers being replaced) As we haven't used the TWO subscriptions, we were assured a full refund for the TWO copies (order #'s [redacted] [3/2/16] / [redacted] [11/30/15] I have followed up with DELL "OVER 31" times on THIS matter and to no avail! As of today I have clocked over hours just being on the phone Several times they claimed that they DID refund me the money into my MasterCard Account in April '16, to which I responded that I didn't show up at all I once uploaded my bank statement to a rep proving no credit was recorded by Dell, and I also offered so several times to other reps Many other repsclaimed that I need to go through a verification process
In I purchased an All-in-One desktop, model XPS 2720, from DellThat product was top of the line of its category, with a cost over $2,200, plus other software and accessories related to this product Recently the computer started to signal a potential hard disk writing failure and in fact the system crashed at the beginning of the last week; after a long, but usual, routine, the system restored itself to the original factory configuration I did contact Dell asking to send a technician to replace the hard disk; they agreed but, correctly, asked me to run a startup diagnostic to evaluate other potential failures The diagnostic in fact reported a non-correct response by the CPU fan, which is responsible of keeping the processor in the right temperature range I agreed also to replace the fan; the budget for this intervention was announced to be $plus taxes, an amount totally reasonable Unfortunately, before accepting the repair order, Dell operator checked the part avail
I purchased a All in One Dell computer less then yrs ago which I have had nothing but issues withHowever, recently I was informed by Dell that the computers mother board has died and needs to be replacedI contacted Dell in an attempt to fix this problem and after several hours on the phone I was advised that they had the part and could fix the issueNot true! I received an email stating my order was canceledIn an attempt to figure out why I was bounce around to different department claiming I had fraud attached to my account ( not true) and then they hung up on meI contacted the tech support team that initially took my order and they advised me they don't make the mother board but rather I should purchase a new computer from DellHow can this be? The product is a Lemmon and Dell assured me the part was in stock before accepting paymentPlease help me I'm a college student with no computer band would like Dell to stand behind their productThank uou
I've ordered DELL laptop online on 3/9/16, order # [redacted] It was left by FEDEX at my front door on 3/17/and was stolenI've contacted DELL on 3/22/and was instructed to submit a police report for consideration of replacement for missing laptop After that, I went through Chat sessions with DELL agentsThey gave me a Service Request # [redacted] On 3/I was told that exchange was approved and order will be shipped in 24-hoursOn 4/the same promise was repeatedOn 4/8, 4/12, 4/the same promises were repeatedI've called Customer Care on 4/13, they gave me another record # [redacted] with a promise to contact me in 24-hoursThe last call I've made on 4/and got a promise to receive a response by the end of the day, which did not happenI've sent e-mails to DELL unresolved issues, who are supposed to answer in one day, never got any responses I do not understand why DELL is instructing it's employees to deliberately mislead their customers
Customer service personnel are sticking to script rather than solving customer problem
I purchased this Dell laptop on Sept 23, 2016, it came with a one year warrantyIn September 2017, within the warranty period, the laptop began to have display issues after 'critical Windows 10' updates, having to do with its Intel HD driverI contact Dell via phone and when the representative pulled up my service tag, I was told that the computer was out of warranty, according to Dell, it was purchased September This is impossible, as this model was not even released until October I was able to resolve the issue on my own by re-installing the Intel driversIn November 2017, the same issue resurfacedAgain I called Dell, and again explained that the machine was having issues while it was still under warrantyThis time the representative sent me an email with "service request number [redacted] " and advised me to send 'proof of purchase' so he could change my purchase date, which I didI never received a response from the representative, though I followed up several ti
I purchased a Inspiron 15 3000 series computer on 08/21/2016. I paid: Subtotal: $329.99 Order Level Promotion: -$6.60 Shipping & Handling: $0.00 Sales Tax: $17.78 Total Amount: $341.17 At this point I have called spoke with and emailed technical support starting October , about issues with the computer starting mid September. The computer that I was sent is unsatisfactory, It is constantly freezing on me while working or browsing on the internet. There has never been a time where the computer felt warm to the touch on the top of the keyboard or underneath when this issue occurs. I did not document every time this issue occurred however after talking with several customer service agents and with technical support I kept track. My Computer froze: 10/26/2016 at 7:47 Pm 10/27/2016 at 8:11 Am while I was on eBay 10/27/2016 at 8:12 Am as I was attempting to log into my computer after it froze. 11/4/2016 at 2:10 Pm while I was listening to music on Pandora. 11/12
On 7/30/17, I spent $1433.64 on an XPS 15 for nursing school. On 7/31, Dell reached out to my email address asking for verification of my purchase. On 8/1, the order was cancelled and returned to the warehouse. I saw all of the emails on the evening of 8/1 after their offices were closed. I called the phone number Dell provided in my email from their verification department on the morning of 8/2/17. After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than 48 hours after ordering), I finally reached someone in the verification department. The woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three days. After explaining I had received no phone call and only one verification email 24 hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect information. After requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul. Anshul was extremely rude and demeaning. He repeated the same information as his employee and claimed I had given them false contact information. I read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided false information. He claimed I only provided them with one phone number, despite the evidence I offered to provide. Anshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another department. He simply refused to help me and instead spoke over me and decided to transfer me elsewhere. After an additonal 20 minutes on hold, I reached someone in the sales department. He explained that I would have to reorder and pay for the laptop again. When I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks away. Because I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,000 while I wait for everything to be resolved. While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for free. That would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimate. When I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move date. Since that was the best he could do, I accepted. But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping option. Which meant processing my credit card again. Which meant now having a hold of ~$4,400 on my credit card to Dell until their refund processing could be handled. On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchase. When I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another number. After already spending 1 hour and 57 minutes on the phone with them, during my work day. I am aghast at this terrible experience, and I can only imagine what will happen moving forward. I will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my card. The customer service at Dell is extremely unhelpful and sub-par. I will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs.
Dear BBB I was interested in purchasing a computer from Dell during their Black Friday 2018 sale. I was looking on their Print Flyer Page 2 Item B. Inspirion Desktop $399.99. Sale begins on Fri 11/23/18 at 6PM. They also had the same computer with the monitor for $499.99 on Thur 11/22/18 at 8PM. On Friday morning 11/23/18 I was looking around their website. They had the Black Friday Deals posted in 3 sections, CURRENT - UPCOMING - EXPIRED. Well Dell had the $399.99 Desktop listed as EXPIRED. Deal expired Nov 22 at 9:19 PM EST. How is a Deal Expired that was not to be active for 6 More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur). It seems Dell flipped the items without telling anybody. That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***. He kept giving me the runaround. He did offer me the $399
June 2ndUsed my computer that worked flawlessly before going to work. No problems. Came home from work couldn39t get online. The computer was showing a connection but not letting me get online and showing it was in airplane mode. Even though the computer was not in warranty I called Dell to see how to shut off the airplane mode and get back online. The dell rep was given all service tag info and noticed it was not in warranty but still trouble shot it. After a-couple of hours the dell tech had me deleting files and going back to prior updates. This advice service that I was directly given by Dell made my computer blue screen. Wrecked it and took all my important documents with it. Other than the airplane mode matter... there was NOTHING wrong with my computer. Worked flawlessly until Dell39s tech wrecked it. While the tech was on the phone I hooked up another computer 39that is never hooked up to the internet39 and it showed the same thing 39being in
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I have Alienware Rlaptop, the crashed and will not power on, and it just got out warranty not long agoThe update popped up in the bottom of the screen via tool icon I hit update all, on update it was bois updateAfter doing the bois my screen went black and won't turn back on The support was no help at allThey want me to repair it at my cost when their update crashed and broke my computerThat's like being in a car crashed and the person that hit you was at fault and they want you to pay for the damages, that's crazy!!!
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: [redacted] On the same date at 10:pm, I received an order confirmation email, and received the order no [redacted] I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing I started a series of calls with Customer Service, ***, Customer Call, ***
My dell laptop has an issue with hard drive and trying to return back for warranty repairs from Dell computerI called and service tech have determined there was an issue with hard drive and they were going to send return shipping box to meI have waited two weeks and nothing from Dell Computer cameI called them up and asked what happen?Service tech said they were very sorry that this happen and they were going to send another return shipping boxOne week passed by and nothing from Dell ComputersI called again to resolve this matter and this time they determined whatever reasons, they could not send shipping box, so the have asked me to put my laptop in shipping box then they will have FedEx pick up from my business locationAnother week has passed by and of course that pick up never happenIt takes about mins to get to a Dell service tech and trying to explain the situation and trying to compromise is needs to be doneI do not want to deal with this for months, not so
Look at this timeline: 3/11/purchased new Inspiron 15, series laptop from the local Best Buy for FULL PRICE 3/30/Started having issues with laptop being very slow on start up and not behaving correctly (days since purchase), I contacted Best Buy who passed me on to Dell as it was a manufacturer warranty issue I called Dell and was issued First Service Request issued and was promised a replacement of a new, never owned laptop 4/18/the replacement arrived at my home (I now suspect this replacement was refurbished item, as Dell is now obsessed with replacing it with a refurbished laptop) 5/18/(days since arrival) the replacement laptop had a Dell update and then crashed and never turned on again, I contacted Dell and was issued Service Request # 5/27/After many hours talking and emailing with Dell I was sent a box to ship laptop #back to Dell for repair 6/3/the "repaired" laptop was shipped back to me (I was told the Magic Board was replaced) 6/6/
Purchased new PC for new officeAll computers have completely stopped workingDell has been working on fixing but same issues keep happeningThe computers have had the motherboards replaced, hard drive replaced, wireless cards and antenna replacedStill unable to fixThe product keeps failing and has cost the company a lot of time and moneyDell has not been helpful trying to let us return the broken productsSpoke with multiple reps saying it is outside the return policy even though issues started within days.Only option is to fix it and then when Dell is unable to get it to work we have to wait and wait for new partsOur new business can no longer work like this and I've spoken to Dell about returning all the computers but they keep saying we're out of our day windowWe gave them multiple chances to fix the issueBut months later is it still not resolved
In August I purchased a 2-Laptop through Dell and using my company pricing C
r is [redacted] I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me I called back and asked to speak with a Supervisor again and I was eventually given [redacted] (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
The Dell costumer service shipped my laptop to an error destination and person two weeks ago, and they still cannot give me a more detailed information of my laptopThe most important thing is, they tell me they will send my laptop back without any re-examinationThat means I may cost extra money and wait again if my laptop have extra damage caused by othersIt's been six weeks since I sent it to repairand I cannot get any information of my item
After installing recommended updates to my computer my computer no longer works These updates were from Dell, they were installed as part of routine maintenance suggested by Dell, after installation computer no longer works Being that it is out of warranty, I called customer service and they said any help I received I would have to pay forAfter researching I have found that many customers have the same problem, and being out of warranty all repairs are paid for by the customer They send you an update, it breaks your machine, and now the customer has to pay for it
Several years back I purchased a computer from Dell They shipped it to my home address; but when I received the product, it was not what I wanted I called Dell to state that I was returning the product for a refund, which I did However, Dell never credited my account for the returned computer I tried numerous times to call Dell to discuss that they still owed my account a credit I was told on at least two occasions that a supervisor would return my call; which NEVER happened On the other occasions that I called, the person I spoke with did not speak clear English and there was a major language barrier When I asked to speak with someone who spoke English, I was hung up on This happened at least 4-different occasions Dell eventually sent me to collections almost $4,FOR A COMPUTER I HAD FOR ONE DAY! I have tried to contact Dell again and they will not even discuss the account with me, they just direct me to the collection agency The collection agency said th