I purchased a laptop from Dell.comIt arrived with a pixel on the screen outDell customer support transferred me back and forth from customer service to technical support, one side saying it was a repair issue, the other side telling me it was a new purchase so I needed an exchangeAdditionally, I was put on hold times but was hung up on all timesI had to make a total of calls and after being on the phone for minutes I have other things I have to do as this company can't seem to get their act together
I placed an order for a Dell Printer order# [redacted] for model# [redacted] I used coupons I was sent which brought the total down to $and change before tax/shippingBased on the price I paid for the printer, I ordered several toner refills made specific to this model printer that I cannot return After several days I was told the order would be delayed, then just got an email saying sorry we wont honor the price with no further reasonI tried to call the customer support line and its completely down saying try back again laterI connected through chat which seemed to be the only working method to speak with someone, and they said they didnt want to honor the price without any further reason and that I could reorder and pay several times more for the same item
We purchased a new VRTX SAN and blade server system and within a little over a year we had major failuresThe 2nd failure was due to Dell sent defective parts that failed and wouldn't compensate us for the issueThe second failure was less than months and happened on year end of causing significant disruption with our whole organization
After purchasing a top of the line business computer, I found it did not work properly I spent weeks trying to trouble shoot with very ntechnical reps who could not resolve the issue The warranty I purchased covered in house tech support if the issue could not be resolved remotely I was continually this portion of the agreement and had to hire my own Dell certified technician who found the initial loading of drivers and software was erroneous - the image from the factory by Dell employees prior to receiving my machine was defectiveI sent a letter to Michael Dell, spoke with several "mgmt" personnel who didn't follow through with getting back to me and continually sent me emails that they were going to close my file They refused to reimburse me for the $fee I had to pay to have a technician come out and fix the issue (none of the Dell technicians had a clue what was wrong) despite the warranty guaranty of in house support This is my last Dell computer and since they are dishonest on their warranty policy (I even sent it to them direct from their own website), and their technical support employees can only "read the manual"
I have purchased three Dell computersMy laptop just went out of warrantyDell has an update program similar to Windows updateIn early June a Dell update left my computer without its Windows operating system by replacing it with "Windows Essentials 2012"In process of using Dell support to restore my computer it also was "unable" to restore my data at the same time it was supposed to be able to restore my system settingsI called and complained about my operating system being sabotaged by Dell updates and was told that because my computer was out of warranty I would have to pay $to have it restoredI said I only wanted the operating system restored because I had most of the files on my badriveI was sold a Windows restore disk for $In attempting to use the restore disk I found that the factory Windows software I paid for was not on the disk at allThe disk merely restored "Windows Essentials 2012" which has none of the accessories and very few of th
I bought a alienware rgtx laptop during the black friday sale on 11/I recieved it on december 6th and ive been having nothing but issues with itMy SSD randomly disappears/gets corrupted (when I boot windows needs to fix it 25% of the time)The bottom bezel arrived disconnected from the screen and refuses to stay attachedEvery week since then ive had to push it back into place because the glue refuses to hold itIf I close the lid and awake the computer from sleep then play a game the fans refuse to rev upThey just get stuck at the low RPM's no matter what the temps are causing it to hit the thermal limt and shut offLast but not least it showed up with 25C+ core differentialsI launched a game for the first time played for a total of minutes before it just completely shut off from overheating So I called to get a replacement unit since I was still in the day exchange period and was accepted after confirming all my issues with technical supportThat was on
I ordered a computer10/10/order number [redacted] An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one That was the 21'st Today I got tired of waiting so I askedhere is there response have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest I said "Canceled! I've been waiting to hear something! I think it's time to go public" Here's their response I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
I purchased an 'XPS Base' Dell computer on August 25, @ months after purchase, the computer crashed due to the hard driveDell sent a new hard drive which I had to install With my purchase, it included 'Windows 8'...however, 'Windows 10' was installedThe computer does not work properly as I am forced to shut the computer down multiple times through out the day every day causing me to loose important dataThis has become a complete frustration and I believe the malfunctioning is due to the hard drive as well as the software that was added by Dell I contacted Dell by phone in May and asked if I could down grade to windows and I was told that was impossibleI also explained about the complications I was havingDell was not helpful at all and offered no solutions to my problem I then emailed Dell on June 1, and again explained the complications and requested either a replacement of equal value with 'Windows 7' or a refundI received an automatic em
Im having trouble getting adequate technical support for my brand new computer from DellIt was not working properly from almost day I tried to do some troubleshooting on my own at first as suggested by Dell support but nothing seemed to workFinally I called Dell tech support backAfter over weeks emails and over hours on phone hours by remote access by Dell doing everything they suggested I do to see what was causing the problem nothing really workedBy the time we were done I was back to factory default settings and still saw very little improvementI was told that was the best they could doI no longer had any of my Microsoft programs Word Excel PowerPoint etcon my computer.I then emailed a notice to Dell that if I couldnt get some kind of satisfactory answer to this problem I would be filing complaints with Consumer Protection and Revdex.comThey then came back with another suggestionThis time I was supposed to completely ref
I ordered a laptop last Monday, on cyber Monday online over the chat on Dell.comI was asking about certain different products on the chat and the rep was helping me choose a laptopI ordered a laptop and the rep on the chat gave me an extra 2% discount in order to complete the orderHe then told me that I can pay over the chat and asked me all my personal information in order to process the order and apply the 2% discountThe rep sent me a secured form asking for me to provide my credit card information and I promptly submitted the information as requestedThe rep advised me that the order was complete and the total was around $included everythingHe asked for my email which I provided," [redacted] @yahoo.com," and he told me that I would receive the order ticket including the confirmation through my emailThis was about days ago and I still have no received the product that I purchased or the order number / confirmation in my emailI contacted your customer service depa
Purchased a desktop and notebook Desktop was missing the proper cable for the monitor Then the mouse stopped working First notebook was lost by FedEx Second notebook arrived not working properly Dell said that they were sending a third notebook asap It has been three weeks, still no notebook This used to be a great company with fantastic customer service No longer Save yourself aggravation and buy somewhere else
On Friday April 8,2016, I placed an order for two San Disk Extreme - USB flash drive - GB - USB Since I needed the above mentioned order in a hurry, I wanted my items shipped Over Night Fdelivery My items were be delivered On Monday April 8, before PM MDTNOTE: THIS DID NOT OCCUR! Dell Order ID: [redacted] Cr: [redacted] Order Number: [redacted] Order Date: April 8, On Saturday April 9, I was emailed a shipping confirmation, with FTracking Number: [redacted] *** When I checked Ftracking ,it only indicated a labelMy order was NEVER Picked UP! I have made futile attempts to call Dell Customer service in Asian call centers to resolve this matter, numerous times! I can not wait another week for my order, I have files to download this week! The bottom line is :As of Tuesday April 12, , There has been no activity on my order I have made other arrangements with another vendorI want a Full Refund
During a sales call I was told by two different reps that I would recieve "Dell advantage Rewards" I specifically asked how long it would take to get the rewards and was told "It usually takes 7-days After I placed the order for the $laptop and received it a month later I still have not received my rewards I was planning on using those rewards and the quote for my other laptop is about to expire I contacted Dell and was told that the rewards were pending and can take up to days after I received the item to receive the rewardsI was not told that when I placed the order on Jan 2nd It was a key sales reason to buy the laptop as I was going use the rewards to buy another Dell product Both sales reps used my needs of getting the 2nd laptop fast as a way to talk me in to the sale Plus the laptop I bought took days to arriveI was told it was days from the time I ordered the system till I would receive the rewardsIts been days
Ordered laptops for my children on 10/26/ Laptops never arrived on Thursday as they saidWhen we inquired, they said we didn't answer their phone call, so both laptops were CANCELLED and sent back to the company?! Of course I don't answer a call from a random number, especially when I am at work unable to take callsThey never told us they would call to "verify" the order, so we were not expecting any such call, or we would have made arrangements to answer such an important one! They left no message, only tried one call, one time, and then they cancelled the entire order! We have called multiple times and continue to get the same answerWe will be refunded in a couple days, but no refund ever comes! I just tried customer service again before writing this, was transferred times on hold on hold on hold, then hung up on when I said the reason for calling was to get my money back! What else can I do?! We will never ever use this company againIt has been a nightm
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
I order a lap top It was due to be delivered on May the lap top was never delivered It was lost in a truck fire per Fed Ex The claims adjuster for Fedex claims thta Dell has all of the information Dell, as of June 8th, refuses toissue a credit back to my Dell Preferred credit card the claim number is [redacted] Every time I call to inquire, thier stnadard answe ris to hours
First, I would like for you to be aware that I bought a laptop (new) from Dell website in I had a year warranty on it, they fixed it a few times and my warranty ran out, then it stopped working again I bought another computer (new), an upgrade, more expensive laptop from the Dell website once more October This time I bought the extended warranty (yr)I have had nothing but problems with this laptop ever since I bought itIt had to be shipped back to Dell times to repair the motherboardThe last time I spoke with a manager, I don't remember his name, as it has been since When I spoke to the manager in 2016, he told me that he could not replace itHe said it has to have problems times before they will replace itSo I sent the laptop once again to Dell to have them repair it againThe laptop has not been in good working order since, but has been "usable" After having more problems last night, mind you the last issues have been the result of the mot
I bought a new computer in Sept and it no longer will workI called Dell and found out this computer has only enough space for operating system and I wouldn't be able to do anything with itIt won't go on the internet for longer than a few minutes and it crashes, can't do email or surf netI am a disabled y/o and I know nothing about computers but I had this one only has a life expectancy of a few monthsI called tech support but I had a hard time understanding what they saidOne reason, I do not understand computer lingo and other reason, both people I talked to were real nice but accents so heavy I could only understand a few wordsOne guy put me on hold to go look something up and after being on hold a few minutes Dell disconnected the lineSo now I have to throw away the computer even though it is only months oldDell sold me a bogus computer
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from [redacted] My computer brokeI called [redacted] on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2- [redacted] e-mailed a proof of purchaseDell said they never got itOn 7-7- [redacted] sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call [redacted] back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
I purchased a laptop from Dell.comIt arrived with a pixel on the screen outDell customer support transferred me back and forth from customer service to technical support, one side saying it was a repair issue, the other side telling me it was a new purchase so I needed an exchangeAdditionally, I was put on hold times but was hung up on all timesI had to make a total of calls and after being on the phone for minutes I have other things I have to do as this company can't seem to get their act together
I placed an order for a Dell Printer order# [redacted] for model# [redacted] I used coupons I was sent which brought the total down to $and change before tax/shippingBased on the price I paid for the printer, I ordered several toner refills made specific to this model printer that I cannot return After several days I was told the order would be delayed, then just got an email saying sorry we wont honor the price with no further reasonI tried to call the customer support line and its completely down saying try back again laterI connected through chat which seemed to be the only working method to speak with someone, and they said they didnt want to honor the price without any further reason and that I could reorder and pay several times more for the same item
We purchased a new VRTX SAN and blade server system and within a little over a year we had major failuresThe 2nd failure was due to Dell sent defective parts that failed and wouldn't compensate us for the issueThe second failure was less than months and happened on year end of causing significant disruption with our whole organization
After purchasing a top of the line business computer, I found it did not work properly I spent weeks trying to trouble shoot with very ntechnical reps who could not resolve the issue The warranty I purchased covered in house tech support if the issue could not be resolved remotely I was continually this portion of the agreement and had to hire my own Dell certified technician who found the initial loading of drivers and software was erroneous - the image from the factory by Dell employees prior to receiving my machine was defectiveI sent a letter to Michael Dell, spoke with several "mgmt" personnel who didn't follow through with getting back to me and continually sent me emails that they were going to close my file They refused to reimburse me for the $fee I had to pay to have a technician come out and fix the issue (none of the Dell technicians had a clue what was wrong) despite the warranty guaranty of in house support This is my last Dell computer and since they are dishonest on their warranty policy (I even sent it to them direct from their own website), and their technical support employees can only "read the manual"
I have purchased three Dell computersMy laptop just went out of warrantyDell has an update program similar to Windows updateIn early June a Dell update left my computer without its Windows operating system by replacing it with "Windows Essentials 2012"In process of using Dell support to restore my computer it also was "unable" to restore my data at the same time it was supposed to be able to restore my system settingsI called and complained about my operating system being sabotaged by Dell updates and was told that because my computer was out of warranty I would have to pay $to have it restoredI said I only wanted the operating system restored because I had most of the files on my badriveI was sold a Windows restore disk for $In attempting to use the restore disk I found that the factory Windows software I paid for was not on the disk at allThe disk merely restored "Windows Essentials 2012" which has none of the accessories and very few of th
I bought a alienware rgtx laptop during the black friday sale on 11/I recieved it on december 6th and ive been having nothing but issues with itMy SSD randomly disappears/gets corrupted (when I boot windows needs to fix it 25% of the time)The bottom bezel arrived disconnected from the screen and refuses to stay attachedEvery week since then ive had to push it back into place because the glue refuses to hold itIf I close the lid and awake the computer from sleep then play a game the fans refuse to rev upThey just get stuck at the low RPM's no matter what the temps are causing it to hit the thermal limt and shut offLast but not least it showed up with 25C+ core differentialsI launched a game for the first time played for a total of minutes before it just completely shut off from overheating So I called to get a replacement unit since I was still in the day exchange period and was accepted after confirming all my issues with technical supportThat was on
I ordered a computer10/10/order number [redacted] An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one That was the 21'st Today I got tired of waiting so I askedhere is there response have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest I said "Canceled! I've been waiting to hear something! I think it's time to go public" Here's their response I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
I purchased an 'XPS Base' Dell computer on August 25, @ months after purchase, the computer crashed due to the hard driveDell sent a new hard drive which I had to install With my purchase, it included 'Windows 8'...however, 'Windows 10' was installedThe computer does not work properly as I am forced to shut the computer down multiple times through out the day every day causing me to loose important dataThis has become a complete frustration and I believe the malfunctioning is due to the hard drive as well as the software that was added by Dell I contacted Dell by phone in May and asked if I could down grade to windows and I was told that was impossibleI also explained about the complications I was havingDell was not helpful at all and offered no solutions to my problem I then emailed Dell on June 1, and again explained the complications and requested either a replacement of equal value with 'Windows 7' or a refundI received an automatic em
Im having trouble getting adequate technical support for my brand new computer from DellIt was not working properly from almost day I tried to do some troubleshooting on my own at first as suggested by Dell support but nothing seemed to workFinally I called Dell tech support backAfter over weeks emails and over hours on phone hours by remote access by Dell doing everything they suggested I do to see what was causing the problem nothing really workedBy the time we were done I was back to factory default settings and still saw very little improvementI was told that was the best they could doI no longer had any of my Microsoft programs Word Excel PowerPoint etcon my computer.I then emailed a notice to Dell that if I couldnt get some kind of satisfactory answer to this problem I would be filing complaints with Consumer Protection and Revdex.comThey then came back with another suggestionThis time I was supposed to completely ref
I ordered a laptop last Monday, on cyber Monday online over the chat on Dell.comI was asking about certain different products on the chat and the rep was helping me choose a laptopI ordered a laptop and the rep on the chat gave me an extra 2% discount in order to complete the orderHe then told me that I can pay over the chat and asked me all my personal information in order to process the order and apply the 2% discountThe rep sent me a secured form asking for me to provide my credit card information and I promptly submitted the information as requestedThe rep advised me that the order was complete and the total was around $included everythingHe asked for my email which I provided," [redacted] @yahoo.com," and he told me that I would receive the order ticket including the confirmation through my emailThis was about days ago and I still have no received the product that I purchased or the order number / confirmation in my emailI contacted your customer service depa
Purchased a desktop and notebook Desktop was missing the proper cable for the monitor Then the mouse stopped working First notebook was lost by FedEx Second notebook arrived not working properly Dell said that they were sending a third notebook asap It has been three weeks, still no notebook This used to be a great company with fantastic customer service No longer Save yourself aggravation and buy somewhere else
Customer service is awful
On Friday April 8,2016, I placed an order for two San Disk Extreme - USB flash drive - GB - USB Since I needed the above mentioned order in a hurry, I wanted my items shipped Over Night Fdelivery My items were be delivered On Monday April 8, before PM MDTNOTE: THIS DID NOT OCCUR! Dell Order ID: [redacted] C
r: [redacted] Order Number: [redacted] Order Date: April 8, On Saturday April 9, I was emailed a shipping confirmation, with FTracking Number: [redacted] *** When I checked Ftracking ,it only indicated a labelMy order was NEVER Picked UP! I have made futile attempts to call Dell Customer service in Asian call centers to resolve this matter, numerous times! I can not wait another week for my order, I have files to download this week! The bottom line is :As of Tuesday April 12, , There has been no activity on my order I have made other arrangements with another vendorI want a Full Refund
During a sales call I was told by two different reps that I would recieve "Dell advantage Rewards" I specifically asked how long it would take to get the rewards and was told "It usually takes 7-days After I placed the order for the $laptop and received it a month later I still have not received my rewards I was planning on using those rewards and the quote for my other laptop is about to expire I contacted Dell and was told that the rewards were pending and can take up to days after I received the item to receive the rewardsI was not told that when I placed the order on Jan 2nd It was a key sales reason to buy the laptop as I was going use the rewards to buy another Dell product Both sales reps used my needs of getting the 2nd laptop fast as a way to talk me in to the sale Plus the laptop I bought took days to arriveI was told it was days from the time I ordered the system till I would receive the rewardsIts been days
Ordered laptops for my children on 10/26/ Laptops never arrived on Thursday as they saidWhen we inquired, they said we didn't answer their phone call, so both laptops were CANCELLED and sent back to the company?! Of course I don't answer a call from a random number, especially when I am at work unable to take callsThey never told us they would call to "verify" the order, so we were not expecting any such call, or we would have made arrangements to answer such an important one! They left no message, only tried one call, one time, and then they cancelled the entire order! We have called multiple times and continue to get the same answerWe will be refunded in a couple days, but no refund ever comes! I just tried customer service again before writing this, was transferred times on hold on hold on hold, then hung up on when I said the reason for calling was to get my money back! What else can I do?! We will never ever use this company againIt has been a nightm
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
I order a lap top It was due to be delivered on May the lap top was never delivered It was lost in a truck fire per Fed Ex The claims adjuster for Fedex claims thta Dell has all of the information Dell, as of June 8th, refuses toissue a credit back to my Dell Preferred credit card the claim number is [redacted] Every time I call to inquire, thier stnadard answe ris to hours
First, I would like for you to be aware that I bought a laptop (new) from Dell website in I had a year warranty on it, they fixed it a few times and my warranty ran out, then it stopped working again I bought another computer (new), an upgrade, more expensive laptop from the Dell website once more October This time I bought the extended warranty (yr)I have had nothing but problems with this laptop ever since I bought itIt had to be shipped back to Dell times to repair the motherboardThe last time I spoke with a manager, I don't remember his name, as it has been since When I spoke to the manager in 2016, he told me that he could not replace itHe said it has to have problems times before they will replace itSo I sent the laptop once again to Dell to have them repair it againThe laptop has not been in good working order since, but has been "usable" After having more problems last night, mind you the last issues have been the result of the mot
I bought a new computer in Sept and it no longer will workI called Dell and found out this computer has only enough space for operating system and I wouldn't be able to do anything with itIt won't go on the internet for longer than a few minutes and it crashes, can't do email or surf netI am a disabled y/o and I know nothing about computers but I had this one only has a life expectancy of a few monthsI called tech support but I had a hard time understanding what they saidOne reason, I do not understand computer lingo and other reason, both people I talked to were real nice but accents so heavy I could only understand a few wordsOne guy put me on hold to go look something up and after being on hold a few minutes Dell disconnected the lineSo now I have to throw away the computer even though it is only months oldDell sold me a bogus computer
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from [redacted] My computer brokeI called [redacted] on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2- [redacted] e-mailed a proof of purchaseDell said they never got itOn 7-7- [redacted] sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call [redacted] back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,