I bought a computer dec.24,2016. I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming on. they did a few things and it got worse, I email them and told them its still doing it. they did a few more test t worked for a few days and sometimes a week. they sent me a box to send the computer back to them and they would fix it. they did notand , it has gotten worse. I called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it.
Dell intentionally didn't process payment so they can leverage a new sale without a discounted price. I purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justification. I followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process payment. After communicating this with Dell, no one seemed to know how to process the payment in their end. As of 12/4 they randomly canceled my order without notice making my original discounted purchase null and void. They suggested resubmitting the order at full price. What occurred here is not only fraudulent but very dishonest to customers. I've read several other similar complaints. Looks like a scammy tactic in order for them to recoup on sales loss.
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time) I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech [redacted] "Expert help is yoursAny hourAny day Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist [redacted] technology allows our dedicated team of experts to resolve issues qui
I ordered a Dell laptop in the color red for my son for ChristmasI received item but did not open till Christmas morning when my son opened itDid not open because I thought what I ordered would of been correctHe opened it and it was blueCalled Dell this morning December 26, to fix issueI was told they could not exchange laptop for the correct one, which they ordered wrongI have the chats with Dell that I asked times before I ordered if it was definitely the red I was orderingRep said yes so I orderedI was told I would have to return item and repurchaseI asked if they would honor the original purchase priceThey will not honor it
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to [redacted] to replace my c
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
I recently purchased a LG 65" TV from Dell.com I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # [redacted] - ***) on duty and he was of not only no help but also extremely rude At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by [redacted] Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
I purchased a computer from Dell Outlet on 8/10/- Order [redacted] A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight This is for Service Request [redacted] When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, " [redacted] ", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
I PURCHASED THIS ONLINE SO I HAVE NO WAY TO KNOW WHERE I PURCHASED THIS PRODUCT I PURCHASED A DELL COMPUTER AND YOU REPAMB [redacted] SOLD ME MICROSOFT OFFICE I HAVE CHATTED MANY TIMES WITH DELL THEY WOULD GIVE ME A NUMBER TO CALL I CALLED AT LEAST THREE TIMES (HAVE COPIES) I WAS PUT ON HOLD FOR MANY HOURSI WAS TOLD I WOULD GET MY MONEY REFUNDED BUT THAT HAS NOT HAPPENEDDELL REP THAT SOLD ME THE COMPUTER SAID THEY WOULD MAKE SURE I WOULD GET MY MONEY REFUNDED THEN THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT YOU REPTOLD ME I DID NOT PURCHASE IT WITH THE ORDERYOUR REP SOLD ME THE MICROSOFT OFFICE AT THE SAME TIME OFF THE THE LAPTOP WAS PURCHASEDI PURCHASED ANOTHER LAPTOP FROM DELL A WEEK OR SO AGO AND I ASKED ABOUT MY REFUND AND THEY ASSURED ME I WOULD GET MY MONEYMY ORDER # IS [redacted] FOR THE LAPTOP AND AND FOR OFFICE IS [redacted] MY DAUGHTER LOVES HER LAPTOP AND MY WIFE LOVES HERI WOULD LOVE DELL TO IF YOU WOULD STEP IN AND HAVE THE PE
Purchased a Dell laptop for our son to use for schoolOne month after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsSo I took it to [redacted] where I purchased the productI had to pay $for tech support to install the new boardThe tech even said that it is crazy to have a someone install parts on a laptop who do not know what they are doing or have the right toolsNow Dell is refusing to pay for the repairI will never buy a dell product again based on this experience
I purchased a Dell laptop, SOLELY to be able to have a single docking station that could be used universally between my work and home computer Before purchasing the computer I chatted with the Dell team to ensure my new computer would work on my current docking station for me work computer (Latitude E7240) I was told it would and therefore placed the order The new computer I received (Inspiron Series (Intel) - 7378) did not even have the port on the bottom of the computer and therefore did not work I had already loaded all my files and therefore decided to order the D(Dell part 452-BBPG) docking station, and went online to place the order The docking station was on sale for $($off) The order would not convert, and therefore I chatted with the dell team again to figure out the issue The team stated the price was a mistake, but they were working with their team to honor the price They stated that I would receive a call within minutes, and then sen
On 7/I purchased a laptop and a monitor online from DellThey shipped the products but they products got shipped back and I never received themI requested the refund and they asked me to call the verification teamI followed the instruction and the verification team promised me that I will get my refund within 4~business dayNothing happen after one month's waitingI called again, same answerIt has been two months now and I got dollars stuck in DellThe customer service is terrible as they always promise me I will get my refund SOONIs Dell deliberately holding customers' refund to make financial interest? This is insane my purchase id: [redacted]
I purchased a TV from Dell, order number [redacted] , on 11/23/and it was delivered on 11/30/As part of the purchase, I was promised $in "Dell Advantage Rewards" and it would up to business days after your order ships for rewards to be creditedIt has now been calendar days but my account still has not been creditedIn addition to numerous phone calls and on line chats, I emailed Dell on 1/12/2017, 2/4/2017, and 3/3/and was told by [redacted] that "I show that your available balance is $you have a pending balance of $ Due to the holidays and Black Friday Dell is behindWe can not escalate this case due to your rewards is pending in your account."
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem: I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
I ordered the Inspiron Series (Intel(R)) – and it was delivered in mid January I was told when I ordered the laptop that I could increase the hard drive In February, I contacted Dell and the representative told me which hard drive was compatible with my laptop and I ordered the gig hard drive I took the hard drive to my computer technician and I was told that I could NOT upgrade the hard drive on this computer Chronology of events: A few days after receiving laptop in January, I contacted dell to return because the laptop’s hard drive was too small (gig) I was told I could always purchase a larger capacity hard drive gig After multiple phone calls that were rerouted to the same department, I finally was able to get in contact with the “right” department and I decided it would be easier to order the gig HDD instead of returning the laptop I contacted Dell and placed an order for the larger hard drive (using my service tag number) a
I have initiated a call with dell 11th of FebThe dell technical specialist Name [redacted] started the call and took the ownership of the caseDuring the call, he took MY system control and did some mess up and after that till now my system is down and I am not able to log in on my systemDuring that call, [redacted] accepted his mistakes and agreed on Graphic card upgrade which was P After that, I came to know that there is a hold on my account and I got first hours to wait but, I didn't get any reply then after that I have been told to wait another hours, but still the result was sameBut, After I involved MY ATTORNEY my account hold was gone When I asked from dell to release the Video card, [redacted] s offered me another card as , Pis not compatible with this system [redacted] s offered me DUAL Pafter checking with their LAND Lsupport teamI ACCEPTED THAT AS WELL But now this card is also not supported As I have accepted the offer and lined up my work
I ordered a computer and Dell has not shipped it by the date promised and has not cancelled my order as I requestedDell wrote: "I would like to inform you that as per our records there is an inventory shortage, which means the entire system is shortTo ensure fairness to all customers orders will not be expedited and will pull orders based on order position (FIFO-First In, First Out)." The US Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") requires Dell to cancel a delayed order unless the customer consents to the delay I did not consent to the delay Therefore Dell must cancel the order and confirm to me in an email that the order is cancelledThere is no exception in the rule for orders in process - so Dell cannot legally refuse to cancel the orderPlease immediately cancel the order and confirm this in an emailThank you
I bought a computer dec.24,2016. I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming on. they did a few things and it got worse, I email them and told them its still doing it. they did a few more test t worked for a few days and sometimes a week. they sent me a box to send the computer back to them and they would fix it. they did notand , it has gotten worse. I called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it.
Dell intentionally didn't process payment so they can leverage a new sale without a discounted price. I purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justification. I followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process payment. After communicating this with Dell, no one seemed to know how to process the payment in their end. As of 12/4 they randomly canceled my order without notice making my original discounted purchase null and void. They suggested resubmitting the order at full price. What occurred here is not only fraudulent but very dishonest to customers. I've read several other similar complaints. Looks like a scammy tactic in order for them to recoup on sales loss.
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time) I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech [redacted] "Expert help is yoursAny hourAny day Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist [redacted] technology allows our dedicated team of experts to resolve issues qui
I ordered a Dell laptop in the color red for my son for ChristmasI received item but did not open till Christmas morning when my son opened itDid not open because I thought what I ordered would of been correctHe opened it and it was blueCalled Dell this morning December 26, to fix issueI was told they could not exchange laptop for the correct one, which they ordered wrongI have the chats with Dell that I asked times before I ordered if it was definitely the red I was orderingRep said yes so I orderedI was told I would have to return item and repurchaseI asked if they would honor the original purchase priceThey will not honor it
I was quoted for a lower price only to be charged a higher amount later and refusal to adjust the price
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to [redacted] to replace my c
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
I recently purchased a LG 65" TV from Dell.com I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # [redacted] - ***) on duty and he was of not only no help but also extremely rude At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by [redacted] Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
I purchased a computer from Dell Outlet on 8/10/- Order [redacted] A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight This is for Service Request [redacted] When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, " [redacted] ", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
I PURCHASED THIS ONLINE SO I HAVE NO WAY TO KNOW WHERE I PURCHASED THIS PRODUCT I PURCHASED A DELL COMPUTER AND YOU REPAMB [redacted] SOLD ME MICROSOFT OFFICE I HAVE CHATTED MANY TIMES WITH DELL THEY WOULD GIVE ME A NUMBER TO CALL I CALLED AT LEAST THREE TIMES (HAVE COPIES) I WAS PUT ON HOLD FOR MANY HOURSI WAS TOLD I WOULD GET MY MONEY REFUNDED BUT THAT HAS NOT HAPPENEDDELL REP THAT SOLD ME THE COMPUTER SAID THEY WOULD MAKE SURE I WOULD GET MY MONEY REFUNDED THEN THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT YOU REPTOLD ME I DID NOT PURCHASE IT WITH THE ORDERYOUR REP SOLD ME THE MICROSOFT OFFICE AT THE SAME TIME OFF THE THE LAPTOP WAS PURCHASEDI PURCHASED ANOTHER LAPTOP FROM DELL A WEEK OR SO AGO AND I ASKED ABOUT MY REFUND AND THEY ASSURED ME I WOULD GET MY MONEYMY ORDER # IS [redacted] FOR THE LAPTOP AND AND FOR OFFICE IS [redacted] MY DAUGHTER LOVES HER LAPTOP AND MY WIFE LOVES HERI WOULD LOVE DELL TO IF YOU WOULD STEP IN AND HAVE THE PE
Purchased a Dell laptop for our son to use for schoolOne month after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsSo I took it to [redacted] where I purchased the productI had to pay $for tech support to install the new boardThe tech even said that it is crazy to have a someone install parts on a laptop who do not know what they are doing or have the right toolsNow Dell is refusing to pay for the repairI will never buy a dell product again based on this experience
I purchased a Dell laptop, SOLELY to be able to have a single docking station that could be used universally between my work and home computer Before purchasing the computer I chatted with the Dell team to ensure my new computer would work on my current docking station for me work computer (Latitude E7240) I was told it would and therefore placed the order The new computer I received (Inspiron Series (Intel) - 7378) did not even have the port on the bottom of the computer and therefore did not work I had already loaded all my files and therefore decided to order the D(Dell part 452-BBPG) docking station, and went online to place the order The docking station was on sale for $($off) The order would not convert, and therefore I chatted with the dell team again to figure out the issue The team stated the price was a mistake, but they were working with their team to honor the price They stated that I would receive a call within minutes, and then sen
On 7/I purchased a laptop and a monitor online from DellThey shipped the products but they products got shipped back and I never received themI requested the refund and they asked me to call the verification teamI followed the instruction and the verification team promised me that I will get my refund within 4~business dayNothing happen after one month's waitingI called again, same answerIt has been two months now and I got dollars stuck in DellThe customer service is terrible as they always promise me I will get my refund SOONIs Dell deliberately holding customers' refund to make financial interest? This is insane my purchase id: [redacted]
I purchased a TV from Dell, order number [redacted] , on 11/23/and it was delivered on 11/30/As part of the purchase, I was promised $in "Dell Advantage Rewards" and it would up to business days after your order ships for rewards to be creditedIt has now been calendar days but my account still has not been creditedIn addition to numerous phone calls and on line chats, I emailed Dell on 1/12/2017, 2/4/2017, and 3/3/and was told by [redacted] that "I show that your available balance is $you have a pending balance of $ Due to the holidays and Black Friday Dell is behindWe can not escalate this case due to your rewards is pending in your account."
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem: I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
I ordered the Inspiron Series (Intel(R)) – and it was delivered in mid January I was told when I ordered the laptop that I could increase the hard drive In February, I contacted Dell and the representative told me which hard drive was compatible with my laptop and I ordered the gig hard drive I took the hard drive to my computer technician and I was told that I could NOT upgrade the hard drive on this computer Chronology of events: A few days after receiving laptop in January, I contacted dell to return because the laptop’s hard drive was too small (gig) I was told I could always purchase a larger capacity hard drive gig After multiple phone calls that were rerouted to the same department, I finally was able to get in contact with the “right” department and I decided it would be easier to order the gig HDD instead of returning the laptop I contacted Dell and placed an order for the larger hard drive (using my service tag number) a
I have initiated a call with dell 11th of FebThe dell technical specialist Name [redacted] started the call and took the ownership of the caseDuring the call, he took MY system control and did some mess up and after that till now my system is down and I am not able to log in on my systemDuring that call, [redacted] accepted his mistakes and agreed on Graphic card upgrade which was P After that, I came to know that there is a hold on my account and I got first hours to wait but, I didn't get any reply then after that I have been told to wait another hours, but still the result was sameBut, After I involved MY ATTORNEY my account hold was gone When I asked from dell to release the Video card, [redacted] s offered me another card as , Pis not compatible with this system [redacted] s offered me DUAL Pafter checking with their LAND Lsupport teamI ACCEPTED THAT AS WELL But now this card is also not supported As I have accepted the offer and lined up my work
I ordered a computer and Dell has not shipped it by the date promised and has not cancelled my order as I requestedDell wrote: "I would like to inform you that as per our records there is an inventory shortage, which means the entire system is shortTo ensure fairness to all customers orders will not be expedited and will pull orders based on order position (FIFO-First In, First Out)." The US Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") requires Dell to cancel a delayed order unless the customer consents to the delay I did not consent to the delay Therefore Dell must cancel the order and confirm to me in an email that the order is cancelledThere is no exception in the rule for orders in process - so Dell cannot legally refuse to cancel the orderPlease immediately cancel the order and confirm this in an emailThank you