I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery This is ithe first techs email exchange before I even sent the computer Hello Cheryl Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you Regards Brad
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I ordered a PC f [redacted] Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
I purchased a laptop from DellIt's performance is poorI wished to return it within their return guidelines April 3rd I initiated the online return process When I hadn't received the return label instructions on April 6th I called Dell "Call Inbound Wednesday, April 06, 11:30:PM (GMT) CALDERON Customer initiated phone contact." Still haven't heard a thing I waited in online chat for more than 2o minutes only to be told I had to callI immediately called the department had closed for the day I am not happy with the DellThe performance of the computer is substandard compared to a nearly identically spec'ed HPDell has made the return process so onerous I can only assume they have little or no intention of honoring it I've spent over an hour trying to get this doneAdd the time to file this complaint and the value of my time invested almost outstrips the value of this laptop
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
I called on 3-22-2017- to pricematch this item to Amazon.com which had it on sale for Dells policy is that they pricematch Amazon within days if its in stock and sold by AmazonThe rep from dell told me they would loose money! if they pricematched itThen he hung up Some ore info below: Order summary Order date Feb27, Dell Purchase ID [redacted] Sales rep details ***_ [redacted] ###-###-#### Order total $ Items shipped (1) Order number***-***-***Status Shipped Please let me know what I need to do
Bought a dell laptop on Dec 28th and it stopped working on feb 3rd so just over a month but dell isnt replacing it with new one ? I'm without a laptop for couple days now but nobody in dell ready to help..Did receive a call after I filed a complaint but they said somebody from the higher depptt will get back but that hasn't happened..I JUST WANT A Replacement of my laptop..It's a faulty unit so I don't want it to fix..I want a replacement..If it didn't happen , I will file a charge back
PURCHASED INSPIRON LAPTOP LAST JULY WEEKS AGO MY LAP TOP CRASHED CALLED DELL CUSTOMER SUPPORT AND ADVICED ME TO SEND IT BACK I WAITED FOR WEEKS CALLED TECHNICAL SUPPORT WHAT HAPPENED TO MY LAPTOP AFTER THAT CONVERSATION DAYS AFTER I RECEIVED MY LAPTOP STILL BROKENCALLED TECH SUPPORT I WAS TOLD WILL SEND TECHNICIAN CAME AFTER DAYS WAITED FOR TO HAVE IT FIX INSTALLED THE HARD DRIVE THEN LEFT MY LAPTOP STILL NOT WORKING IT NEED WINDOWS TO BE INSTALLED CALLED SUPPORT SYSTEM AND TECHNICIAN WAS SENT DON 'T INSTALLED WINDOWS AND WILL SEND TECHNICIAN TO FIX PROBLEM AFTER I COMPLAINED TO TECH.NICAL SUPPORT AGAIN WAITED DAYS HOPING MY LAP TOP WILL BE FIXED TODAY MR PAU A CONTRACTOR WHO CAME AND WHO INSTALLED THE HARD DRIVE LAST WEEK CAME BACK AND STILL AGAIN INSTALLED A HARD DRIVE BUT WAS NOT FIX THE PROBLEMIM ASKING YOUR GOOD OFFICE AS CONSUMER TO HELP ME RESOLVE MY ISSUE IM VERY FRUSTRATED AND TIRED OF BEING BOUNCE BACK N FORTH BY THE DELL TECH SUPPORTP
I bought dell printer from dell website for $as listed price and payed full payment I got confirmation email but after couple of days got email from dell they cancelled my order for error in price on their endThis is not fare dell should honor the listing price particularly when I payed and got confirmation Order number is [redacted]
I purchased an Inspiron All In One Desktop from Dell on 05/21/On 09/22/2016, I began having problems with the computerThe computer began continuously restarting and wouldn't allow me to do anythingI contacted Dell on 09/25/and spoke with a technician who tried to assist me, but ultimately was unable to because we were never able to login to the computer because it was restartingI was advised that there was a problem with the computer, I would need a new operating systemI was advised that I needed to purchase a USB "media" for $to create and install on systemI was told that this would fix my computerI was advised that I would receive the USB in to daysI contacted Dell on 09/28/after not receiving the USB and they could not give me any information regarding the USB, therefore, I asked to be contacted by a supervisorI was contacted by a supervisor and he advised that he could not locate a tracking number for the USB, but advised that he would s
I made an order on Nov.1stI received the fomfirmation number and order numberThey also called me to confirm the order in the same dayNext day they just cancel my orderI called them to ask and they just told me they cancel the order and they can't reorder for me
I tried several times placing order on Dell.com using reward dollars in my account ($241.84), However, every time my order got cancelled for no reasonSince the reward dollars are expiring soon, I am afraid I am going to lose themI called dell customer service every time the order got cancelled, however, I got transferred back and forth without having my issue resolved, and most of time on the phone was waiting for responseThe order number for those cancelled were [redacted] placed on 6/1, [redacted] on 6/2, [redacted] on 6/
Dealing with Dell has caused my blood pressure to go up Late June 2018, my Dell XPS laptop showed an error message with a service tag: 8RYGPfor product name XPS Message: "Alert! The AC power adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available Note: This warning can be disabled in BIOS setup." The laptop was running fine, I was only concerned about the error message I contacted dell and spoke to Sales rep: [redacted] [ [redacted] ] The agent took my call from a foreign country with very heavy accent, we had a hard time understanding each other According to him, since my power connection has a light on, power likely is fine The problem is likely with Mother Board He told me to order Mother Board and Power cord and pay for the technician's labor He told me once the technician received the parts, [redacted] will contact
I received a Dell tablet for Christmas (a Venue) It's really nice and had been working great I mostly read on it and look at FaceBook Before the holiday this year, I noticed that it wasn't charged a lot With the business of the season, I wasn't doing much reading anyway and didn't think much of it As I have tried to pick up my books again, I see now that this issue in December wasn't my imagination I charge it and it just won't hold the charge When plugged in, the battery says "100%" but when I unplug it, you can see the battery percentage drop down to 5% Then it turns off I looked online to see if there was any information about this and I read complaint after complaint about this problem I called customer service only to be told "too bad, it's out of warranty." This makes no sense Had I realized I was having a real problem in December, I think it would have been in warranty but now I seem to be out of luck I asked the phone representative to escalate my com
I bought a Dell in Several months later the computer promptly broke It just blue-screened Fortunately, the computer was under a 1-year manufacturer warranty - or so I thought One and a half months, and countless calls later, the computer is still broken and I have heard every excuse imaginable about why, for this reason or that reason, Dell is "unable" to fix this computer I paid over $for this machine It is supposedly top of the line and is supposedly covered by warranty That's what I keep hearing from the custom service reps on the phone But when I repeatedly, over the course of over a month, try to schedule a time when a technician will come out to my house and fix this computer - I always hear another excuse Dell has outsourced all - I mean ALL - of their customer service Whenever I try to get them to schedule an in-home maintenance appointment to fix the computer they always give me another number to call or provide an excuse but never actually sc
Spent approx 10k on a high end editing machine from dellIt worked fine for about two years but then it suddenly stopped posting however I am still under the extended warrantyI contacted dell customer support on May 6thThey sent a tech to replace the processors and take a look at the pcThat tech couldn't fix with given parts, then dell sends a new Mobo and processors, that doesn't fix the problemThe third tech they send replaces the mobo yet again and that didn't fix the problem At that point I am told to contact dell and get a replacement A week goes by and I am told by [redacted] customer rep that I will be receiving my pc after he sends me the specsI confirm and then another week goes by, I contacted dell support again and this time I am dealing with [redacted] On the week that I am supposed to have my PC delivered the date comes and goes so I ask him if he has any details on the machineHis reply is as follows; Dear [redacted] , Thank you for choosing Dell
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
I purchased a Dell Venue Pro in October I also have an extended warranty that expires in I first started having problems with this tablet in June of This tablet has been sent in for repair numerous times I saved all of my email from Dell when problems first started After numerous times in for repair, Dell finally replaced with a refurbished tablet The refurbished tablet also has problems and was sent in for repair When I received back from repair depot, after being assured from the advanced resolution group that the tablet would work, again not working correctly The customer support person from the advanced resolution group is now not returning my calls that had been put on his schedule and not returning emails I would like to get this resolved as soon as possible I looked at Dells website and now my old tablet shows with expired warranty and the replacement tablet is not showing as a product that I own
I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery This is ithe first techs email exchange before I even sent the computer Hello Cheryl Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you Regards Brad
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I ordered a PC f [redacted] Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
I purchased a laptop from DellIt's performance is poorI wished to return it within their return guidelines April 3rd I initiated the online return process When I hadn't received the return label instructions on April 6th I called Dell "Call Inbound Wednesday, April 06, 11:30:PM (GMT) CALDERON Customer initiated phone contact." Still haven't heard a thing I waited in online chat for more than 2o minutes only to be told I had to callI immediately called the department had closed for the day I am not happy with the DellThe performance of the computer is substandard compared to a nearly identically spec'ed HPDell has made the return process so onerous I can only assume they have little or no intention of honoring it I've spent over an hour trying to get this doneAdd the time to file this complaint and the value of my time invested almost outstrips the value of this laptop
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
I called on 3-22-2017- to pricematch this item to Amazon.com which had it on sale for Dells policy is that they pricematch Amazon within days if its in stock and sold by AmazonThe rep from dell told me they would loose money! if they pricematched itThen he hung up Some ore info below: Order summary Order date Feb27, Dell Purchase ID [redacted] Sales rep details ***_ [redacted] ###-###-#### Order total $ Items shipped (1) Order number***-***-***Status Shipped Please let me know what I need to do
Bought a dell laptop on Dec 28th and it stopped working on feb 3rd so just over a month but dell isnt replacing it with new one ? I'm without a laptop for couple days now but nobody in dell ready to help..Did receive a call after I filed a complaint but they said somebody from the higher depptt will get back but that hasn't happened..I JUST WANT A Replacement of my laptop..It's a faulty unit so I don't want it to fix..I want a replacement..If it didn't happen , I will file a charge back
PURCHASED INSPIRON LAPTOP LAST JULY WEEKS AGO MY LAP TOP CRASHED CALLED DELL CUSTOMER SUPPORT AND ADVICED ME TO SEND IT BACK I WAITED FOR WEEKS CALLED TECHNICAL SUPPORT WHAT HAPPENED TO MY LAPTOP AFTER THAT CONVERSATION DAYS AFTER I RECEIVED MY LAPTOP STILL BROKENCALLED TECH SUPPORT I WAS TOLD WILL SEND TECHNICIAN CAME AFTER DAYS WAITED FOR TO HAVE IT FIX INSTALLED THE HARD DRIVE THEN LEFT MY LAPTOP STILL NOT WORKING IT NEED WINDOWS TO BE INSTALLED CALLED SUPPORT SYSTEM AND TECHNICIAN WAS SENT DON 'T INSTALLED WINDOWS AND WILL SEND TECHNICIAN TO FIX PROBLEM AFTER I COMPLAINED TO TECH.NICAL SUPPORT AGAIN WAITED DAYS HOPING MY LAP TOP WILL BE FIXED TODAY MR PAU A CONTRACTOR WHO CAME AND WHO INSTALLED THE HARD DRIVE LAST WEEK CAME BACK AND STILL AGAIN INSTALLED A HARD DRIVE BUT WAS NOT FIX THE PROBLEMIM ASKING YOUR GOOD OFFICE AS CONSUMER TO HELP ME RESOLVE MY ISSUE IM VERY FRUSTRATED AND TIRED OF BEING BOUNCE BACK N FORTH BY THE DELL TECH SUPPORTP
I bought dell printer from dell website for $as listed price and payed full payment I got confirmation email but after couple of days got email from dell they cancelled my order for error in price on their endThis is not fare dell should honor the listing price particularly when I payed and got confirmation Order number is [redacted]
I purchased an Inspiron All In One Desktop from Dell on 05/21/On 09/22/2016, I began having problems with the computerThe computer began continuously restarting and wouldn't allow me to do anythingI contacted Dell on 09/25/and spoke with a technician who tried to assist me, but ultimately was unable to because we were never able to login to the computer because it was restartingI was advised that there was a problem with the computer, I would need a new operating systemI was advised that I needed to purchase a USB "media" for $to create and install on systemI was told that this would fix my computerI was advised that I would receive the USB in to daysI contacted Dell on 09/28/after not receiving the USB and they could not give me any information regarding the USB, therefore, I asked to be contacted by a supervisorI was contacted by a supervisor and he advised that he could not locate a tracking number for the USB, but advised that he would s
I made an order on Nov.1stI received the fomfirmation number and order numberThey also called me to confirm the order in the same dayNext day they just cancel my orderI called them to ask and they just told me they cancel the order and they can't reorder for me
I tried several times placing order on Dell.com using reward dollars in my account ($241.84), However, every time my order got cancelled for no reasonSince the reward dollars are expiring soon, I am afraid I am going to lose themI called dell customer service every time the order got cancelled, however, I got transferred back and forth without having my issue resolved, and most of time on the phone was waiting for responseThe order number for those cancelled were [redacted] placed on 6/1, [redacted] on 6/2, [redacted] on 6/
Dealing with Dell has caused my blood pressure to go up Late June 2018, my Dell XPS laptop showed an error message with a service tag: 8RYGPfor product name XPS Message: "Alert! The AC power adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available Note: This warning can be disabled in BIOS setup." The laptop was running fine, I was only concerned about the error message I contacted dell and spoke to Sales rep: [redacted] [ [redacted] ] The agent took my call from a foreign country with very heavy accent, we had a hard time understanding each other According to him, since my power connection has a light on, power likely is fine The problem is likely with Mother Board He told me to order Mother Board and Power cord and pay for the technician's labor He told me once the technician received the parts, [redacted] will contact
I received a Dell tablet for Christmas (a Venue) It's really nice and had been working great I mostly read on it and look at FaceBook Before the holiday this year, I noticed that it wasn't charged a lot With the business of the season, I wasn't doing much reading anyway and didn't think much of it As I have tried to pick up my books again, I see now that this issue in December wasn't my imagination I charge it and it just won't hold the charge When plugged in, the battery says "100%" but when I unplug it, you can see the battery percentage drop down to 5% Then it turns off I looked online to see if there was any information about this and I read complaint after complaint about this problem I called customer service only to be told "too bad, it's out of warranty." This makes no sense Had I realized I was having a real problem in December, I think it would have been in warranty but now I seem to be out of luck I asked the phone representative to escalate my com
I bought a Dell in Several months later the computer promptly broke It just blue-screened Fortunately, the computer was under a 1-year manufacturer warranty - or so I thought One and a half months, and countless calls later, the computer is still broken and I have heard every excuse imaginable about why, for this reason or that reason, Dell is "unable" to fix this computer I paid over $for this machine It is supposedly top of the line and is supposedly covered by warranty That's what I keep hearing from the custom service reps on the phone But when I repeatedly, over the course of over a month, try to schedule a time when a technician will come out to my house and fix this computer - I always hear another excuse Dell has outsourced all - I mean ALL - of their customer service Whenever I try to get them to schedule an in-home maintenance appointment to fix the computer they always give me another number to call or provide an excuse but never actually sc
Spent approx 10k on a high end editing machine from dellIt worked fine for about two years but then it suddenly stopped posting however I am still under the extended warrantyI contacted dell customer support on May 6thThey sent a tech to replace the processors and take a look at the pcThat tech couldn't fix with given parts, then dell sends a new Mobo and processors, that doesn't fix the problemThe third tech they send replaces the mobo yet again and that didn't fix the problem At that point I am told to contact dell and get a replacement A week goes by and I am told by [redacted] customer rep that I will be receiving my pc after he sends me the specsI confirm and then another week goes by, I contacted dell support again and this time I am dealing with [redacted] On the week that I am supposed to have my PC delivered the date comes and goes so I ask him if he has any details on the machineHis reply is as follows; Dear [redacted] , Thank you for choosing Dell
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
I purchased a Dell Venue Pro in October I also have an extended warranty that expires in I first started having problems with this tablet in June of This tablet has been sent in for repair numerous times I saved all of my email from Dell when problems first started After numerous times in for repair, Dell finally replaced with a refurbished tablet The refurbished tablet also has problems and was sent in for repair When I received back from repair depot, after being assured from the advanced resolution group that the tablet would work, again not working correctly The customer support person from the advanced resolution group is now not returning my calls that had been put on his schedule and not returning emails I would like to get this resolved as soon as possible I looked at Dells website and now my old tablet shows with expired warranty and the replacement tablet is not showing as a product that I own