Hi my name is Bert In January I purchased a Dell laptop through QvcIn march of this year I had some problems and I called dell support the problem was solvedHowever here in July some more problems with this laptop happenedSo I call Dell again and was told that this time I would have to send the the laptop in to fix the problem.So I sent the laptop in and got it back and it worked for a couple of days and called Dell Again and was told that some more troubleshooting will be done while on the phone well that did not workToday July I was told I can't get a refund because I had it over days and I can't get a replacmentHowever I will just have to send it back for some more troubleshooting after I ask for a refund/replacement.I am not happy with this arrangement but I have no choice or lose Just sharing my experince with Dell.Have a wonderful Day peace & Blessings Bert L
I purchased a Dell computer and at the time of purchase I also purchased an additional extended warrantyI have sent the computer to Dell repair service because it developed issues within weeks of operatingI have been mislead by the repair service who claims that any repairs will be out of my pocketI have attempted to resolve the matter with Dell warranty serviceI am now at least months without a computerI have spent a great deal of my valuable time trying to resolve this issue and now I have been forced to purchase another computerThis has cost me approximately x the amount of the Dell computer and has disrupted my life uneccessarily
I placed an order on dell.com around days ago, the order number is [redacted] The product is an XPS desktop computer including a RXgraphic cardThe problem is that the performance of this graphic card is lower than the standard RXIt seems DELL deliberately rebaged their RXas RXwith a half-as bios and sold it to meI googled it on the Internet and found many posts have complained about the same problemThey also said it looks like DELL deliberately loaded a RXbios on their RXto call it a RXRXis the successor of RX480, and has a better performance over RXFor the rx580, the silicon has improved, allowing for higher overclocks and stability at lower voltage for the same clock speedsThis is a potential fraud I also followed the instructions posted online to check my graphic cardI found this card in fact use a pin connection, have a boost clock up to MHz, and a TDP of WThe specs are different from a RX580, which should equ
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
Order # [redacted] Invoice # [redacted] Purchased Date : 14thDecember Item Purchased : FUJIFILM Mini Instant Camera & Color Instant Films I purchased these items for Christmas Gifts and they scheduled for delivery on December 20thOn December 15thI received an update advising me that the delivery date has been changed to January 31stI then called Dell Canada customer service on December 16thand told them I would like to cancel the order and a Ref# [redacted] was given as proof for my callOn December 17thI received a call from Dell Canada stating that a partial shipment of my order was on the way and I will received the other portion of my order around December 28thI distinctly told the customer service representative that a request was made for cancellation a day before and I won't be accepting no deliveryThe customer service representative said that Dell Canada would try to intercept the package and then offer a prompt
I originally ordered a product on December 9, 2016. Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere. The gift cards used in the order were NEVER reissued back to me. Upon seeing this, I contacted Dell in January 2017. They were able to re-issue me the gift cards 1/26/17. The agent at NO POINT in time said that there was an expiration date on my $100 gift card. The gift card expired and I can't use it. Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do". "I'm sorry but 90 days is it". No one ever advised me of any 90 day expiration date. The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March 2017 to get the product or cancel" and then now this dead end customer service. They give no option to work with customers. I am out $100 - which to me is absurd, since I did
I purchased my daughter's laptop on 12/20/2017. The LCD screen went out on the laptop on 10/23/2018. I contacted Dell warranty in regards to this. They sent out a box and a waybill for me to send the laptop back to them. The laptop was picked up on 11/17/2018 and was signed for and delivered to their repair center on 11/21/2018. I called the week after my laptop was received and was advised that they would have my daughter's laptop status would be updated by the 12/1/2018. It never updated so, I contacted them again and have been given the run around. I have been told it was lost, then found, then lost again multiple times. I was also advised I did not have a warranty on the laptop which is totally incorrect information and I have provided them with my purchase receipt. I was sent an empty box and new waybill on 12/6/2018 with no information as to why I was receiving this. I have had a lot of dealing with [redacted] which has been a waste of my time. I g
Bought a all in one computer on July 13,2016 for my business. My computer went down on January 17,2017. I called, they said it was my hard drive. They sent me a new hard drive, did not fix my problem because windows was not correctly installed. So they sent me a USB with windows correctly downloaded on it. Tried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays black. I have called every day since January 21,2017 to get this resolved. I was just told today on February 1, 2017 that they are sending me ANOTHER USB. I told them that will not fix my problem, that I need to send my computer to get fix. They are not standing behind their warranty, one of their employees told me on January 24 that it was MY FAULT, that my computer failed. I have told them, that this is my work computer and I need it up and running. They are extremely rude on the phone and will not listen to what I am telling them. I have a one year warranty and they are
On April 27, 2016, I logged into my account to renew my Microsoft Office 365 subscription through Dell, and was charged $99.99 to do so. For several days afterwards, I was not able to access my subscription through the "dell.locker" site to download the software onto my computer. After several attempts to do so through Dell Tech assistance, a someone was gracious enough to provide me with a workaround to resolve my issue, which included deleting my initial order and creating another order to with the software that would actually work. Several days later, on May 9, 2016, I discovered that my card had been charged again for the same renewal order for $99.99. As I'd only intended to purchase one copy of the software for my use, I immediately called Dell customer service to have the issue resolved. I was advised that a refund request had been initiated, and that my funds would be credited back to my account within 3-5 business days. After waiting the appropriate amount of time, and sti
From the day I received the Dell Inpiron Laptop, Series 5000 I had problems. I have spent hours on the phone with tech support. They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did. The computer continues to not function, I've spent hours (one time it was 6 hours) on the phone with them. They have wiped the machine three times, and still the same issues appear. Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up. Pieces of application files appear in my personal file folders, documents move within the index to unrelated headings.... I've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
I ordered online a 32 inch TV from Dell with a supposed $75 gift card. I received the TV as expected, however no gift card. I gave the TV as a gift, but the person didn't want it. I returned it in January and received a notification Jan 9th. Also with the order, I never received an order number and after the product registered at Dell, I didn't get a refund. Several calls later and problems tracking the information due to no original order number, I still never received a refund. Every time I called, I was told it would be taken care of.. The whole process has been terrible. If I didn't work, I would have time to call everyday, but I don't. I wouldn't recommend buying anything from Dell online. I would buy at a store and deal with the returns at the store
I purchased an Inspiron Series (Intel(R)) - 5559, Order number: [redacted] on 10/28/ It was delivered on or around 11/11/ I made a service call on 11/29/because the laptop was saying "Alert! The AC Power Adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available NOTE: This warning can be disabled in BIOS setup." The technician arranged for me to return the laptop because it was within the "day" return period I received the "new" laptop about days later My next service call, # [redacted] was on 1/15/for the same problem The technician worked on the problem The next call was 1/18/for the same problem plus an added pI was getting that said, " Display driver stopped responding and has recovered." The technician worked on the laptop and installed new drivers which he assured me would fix the problem The next call wa
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
Dell has failed to show up to repair my computer which is still under warranty after SCHEDULING SERVICE twiceBetween those days which I had to take time off without pay totalling 8hrs never once was notified by the SERVICE personnel that they were on the way to repair my recently bought computerI RECEIVED AUTOMATED MESSAGES that a SERVICE TECH would arrive on the scheduled day but no one showed up
I purchased their in home warranty and this includespartsperson to install and fix lap topCalling in I get someone in India or some were else in the world I am a [redacted] ***, [redacted] ( [redacted] ***) and even though it may seem I have 1-hours in getting my system fixed but like today if I missed [redacted] dealing with Dell it would not look good for dell on the news
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I purchased Dell desktop computer from Dell.com on 08/24/2017,(Order number: [redacted] , Purchase ID: [redacted] ) But when it was turned on, there is nothing output to the monitor, and it NEVER worked since I purchased it I contacted Dell customer service for warranty support in Oct, 2017, but Dell said my account is inactive and they cannot provide warranty serviceI contacted Dell again in May because my warranty is expiring, and Dell still said my account's inactive status, they cannot provide warranty Dell provide an email " [redacted] ", and they said I can get help from this email However this email did not helpThen Dell customer service said I need to contact sales rep, but they did not provide me the contact info, and it comes to the dead end My warranty will expire on 08/24, and Dell refused to provide warranty service with the reason (inactive account status), and they never provide instruction how to solve it Please help m
Hi my name is Bert In January I purchased a Dell laptop through QvcIn march of this year I had some problems and I called dell support the problem was solvedHowever here in July some more problems with this laptop happenedSo I call Dell again and was told that this time I would have to send the the laptop in to fix the problem.So I sent the laptop in and got it back and it worked for a couple of days and called Dell Again and was told that some more troubleshooting will be done while on the phone well that did not workToday July I was told I can't get a refund because I had it over days and I can't get a replacmentHowever I will just have to send it back for some more troubleshooting after I ask for a refund/replacement.I am not happy with this arrangement but I have no choice or lose Just sharing my experince with Dell.Have a wonderful Day peace & Blessings Bert L
I purchased a Dell computer and at the time of purchase I also purchased an additional extended warrantyI have sent the computer to Dell repair service because it developed issues within weeks of operatingI have been mislead by the repair service who claims that any repairs will be out of my pocketI have attempted to resolve the matter with Dell warranty serviceI am now at least months without a computerI have spent a great deal of my valuable time trying to resolve this issue and now I have been forced to purchase another computerThis has cost me approximately x the amount of the Dell computer and has disrupted my life uneccessarily
I placed an order on dell.com around days ago, the order number is [redacted] The product is an XPS desktop computer including a RXgraphic cardThe problem is that the performance of this graphic card is lower than the standard RXIt seems DELL deliberately rebaged their RXas RXwith a half-a
s bios and sold it to meI googled it on the Internet and found many posts have complained about the same problemThey also said it looks like DELL deliberately loaded a RXbios on their RXto call it a RXRXis the successor of RX480, and has a better performance over RXFor the rx580, the silicon has improved, allowing for higher overclocks and stability at lower voltage for the same clock speedsThis is a potential fraud I also followed the instructions posted online to check my graphic cardI found this card in fact use a pin connection, have a boost clock up to MHz, and a TDP of WThe specs are different from a RX580, which should equ
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
Order # [redacted] Invoice # [redacted] Purchased Date : 14thDecember Item Purchased : FUJIFILM Mini Instant Camera & Color Instant Films I purchased these items for Christmas Gifts and they scheduled for delivery on December 20thOn December 15thI received an update advising me that the delivery date has been changed to January 31stI then called Dell Canada customer service on December 16thand told them I would like to cancel the order and a Ref# [redacted] was given as proof for my callOn December 17thI received a call from Dell Canada stating that a partial shipment of my order was on the way and I will received the other portion of my order around December 28thI distinctly told the customer service representative that a request was made for cancellation a day before and I won't be accepting no deliveryThe customer service representative said that Dell Canada would try to intercept the package and then offer a prompt
I originally ordered a product on December 9, 2016. Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere. The gift cards used in the order were NEVER reissued back to me. Upon seeing this, I contacted Dell in January 2017. They were able to re-issue me the gift cards 1/26/17. The agent at NO POINT in time said that there was an expiration date on my $100 gift card. The gift card expired and I can't use it. Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do". "I'm sorry but 90 days is it". No one ever advised me of any 90 day expiration date. The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March 2017 to get the product or cancel" and then now this dead end customer service. They give no option to work with customers. I am out $100 - which to me is absurd, since I did
I purchased my daughter's laptop on 12/20/2017. The LCD screen went out on the laptop on 10/23/2018. I contacted Dell warranty in regards to this. They sent out a box and a waybill for me to send the laptop back to them. The laptop was picked up on 11/17/2018 and was signed for and delivered to their repair center on 11/21/2018. I called the week after my laptop was received and was advised that they would have my daughter's laptop status would be updated by the 12/1/2018. It never updated so, I contacted them again and have been given the run around. I have been told it was lost, then found, then lost again multiple times. I was also advised I did not have a warranty on the laptop which is totally incorrect information and I have provided them with my purchase receipt. I was sent an empty box and new waybill on 12/6/2018 with no information as to why I was receiving this. I have had a lot of dealing with [redacted] which has been a waste of my time. I g
Bought a all in one computer on July 13,2016 for my business. My computer went down on January 17,2017. I called, they said it was my hard drive. They sent me a new hard drive, did not fix my problem because windows was not correctly installed. So they sent me a USB with windows correctly downloaded on it. Tried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays black. I have called every day since January 21,2017 to get this resolved. I was just told today on February 1, 2017 that they are sending me ANOTHER USB. I told them that will not fix my problem, that I need to send my computer to get fix. They are not standing behind their warranty, one of their employees told me on January 24 that it was MY FAULT, that my computer failed. I have told them, that this is my work computer and I need it up and running. They are extremely rude on the phone and will not listen to what I am telling them. I have a one year warranty and they are
On April 27, 2016, I logged into my account to renew my Microsoft Office 365 subscription through Dell, and was charged $99.99 to do so. For several days afterwards, I was not able to access my subscription through the "dell.locker" site to download the software onto my computer. After several attempts to do so through Dell Tech assistance, a someone was gracious enough to provide me with a workaround to resolve my issue, which included deleting my initial order and creating another order to with the software that would actually work. Several days later, on May 9, 2016, I discovered that my card had been charged again for the same renewal order for $99.99. As I'd only intended to purchase one copy of the software for my use, I immediately called Dell customer service to have the issue resolved. I was advised that a refund request had been initiated, and that my funds would be credited back to my account within 3-5 business days. After waiting the appropriate amount of time, and sti
From the day I received the Dell Inpiron Laptop, Series 5000 I had problems. I have spent hours on the phone with tech support. They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did. The computer continues to not function, I've spent hours (one time it was 6 hours) on the phone with them. They have wiped the machine three times, and still the same issues appear. Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up. Pieces of application files appear in my personal file folders, documents move within the index to unrelated headings.... I've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
I ordered online a 32 inch TV from Dell with a supposed $75 gift card. I received the TV as expected, however no gift card. I gave the TV as a gift, but the person didn't want it. I returned it in January and received a notification Jan 9th. Also with the order, I never received an order number and after the product registered at Dell, I didn't get a refund. Several calls later and problems tracking the information due to no original order number, I still never received a refund. Every time I called, I was told it would be taken care of.. The whole process has been terrible. If I didn't work, I would have time to call everyday, but I don't. I wouldn't recommend buying anything from Dell online. I would buy at a store and deal with the returns at the store
I purchased an Inspiron Series (Intel(R)) - 5559, Order number: [redacted] on 10/28/ It was delivered on or around 11/11/ I made a service call on 11/29/because the laptop was saying "Alert! The AC Power Adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available NOTE: This warning can be disabled in BIOS setup." The technician arranged for me to return the laptop because it was within the "day" return period I received the "new" laptop about days later My next service call, # [redacted] was on 1/15/for the same problem The technician worked on the problem The next call was 1/18/for the same problem plus an added pI was getting that said, " Display driver stopped responding and has recovered." The technician worked on the laptop and installed new drivers which he assured me would fix the problem The next call wa
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
Dell has failed to show up to repair my computer which is still under warranty after SCHEDULING SERVICE twiceBetween those days which I had to take time off without pay totalling 8hrs never once was notified by the SERVICE personnel that they were on the way to repair my recently bought computerI RECEIVED AUTOMATED MESSAGES that a SERVICE TECH would arrive on the scheduled day but no one showed up
I purchased their in home warranty and this includespartsperson to install and fix lap topCalling in I get someone in India or some were else in the world I am a [redacted] ***, [redacted] ( [redacted] ***) and even though it may seem I have 1-hours in getting my system fixed but like today if I missed [redacted] dealing with Dell it would not look good for dell on the news
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
The website advertised 15% off for service members, only to supply a coupon for 10% then to be stone walled by the customer service
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I purchased Dell desktop computer from Dell.com on 08/24/2017,(Order number: [redacted] , Purchase ID: [redacted] ) But when it was turned on, there is nothing output to the monitor, and it NEVER worked since I purchased it I contacted Dell customer service for warranty support in Oct, 2017, but Dell said my account is inactive and they cannot provide warranty serviceI contacted Dell again in May because my warranty is expiring, and Dell still said my account's inactive status, they cannot provide warranty Dell provide an email " [redacted] ", and they said I can get help from this email However this email did not helpThen Dell customer service said I need to contact sales rep, but they did not provide me the contact info, and it comes to the dead end My warranty will expire on 08/24, and Dell refused to provide warranty service with the reason (inactive account status), and they never provide instruction how to solve it Please help m