I purchased a Dell XPS in the amount of $on 3/31/my order # is [redacted] The laptop has never worked correctly since the day I received itI have had multiple problems with the unit rebooting by itself, the docking station never working correctlyDell exchanged the docking station but that did not resolve this issueTwo weeks ago the reboots started happening more often, I contacted their support and during their troubleshooting the network kept disconnecting, keep in mind this was off the docking station at the time of the troubleshooting, the support technician recommend I send it into the depot, so I did and they replaced the one part that has nothing to do with power, systems reboots, wireless disconnects for a docking station not workingThey replaced a hard driveWhen I received the unit back (the week of 5/23) The unit is STILL doing the same thing, the dept did absolutely nothingHere we are now almost two months and I cannot use this system, which pre
Hello, I need to file two complaintsOn 6/29/16, one of the hinges that connected the keyboard and the screen broke by itselfAnd then the other hinge broke by itself too because it cannot sustain the weight of the screen by one hingeAnd two broken hinges cut into the cable that connects the keyboard to the screenI HAVE NEVER EVER dropped the laptop on the floorThe hinges could not sustain the time of use due to the faulty materials and designI googled online and many people complained that the hinges broke by themselves because they are two plastic glued togetherWhy does Dell not cover the hardware failure? It is like the refrigerator company does not cover the broken hinges that connect the fridge doorsAll we do is opening the laptop lid or opening the fridge doors, and the hinges broke by themselves; shouldn’t they be covered? Also the Dell tech support tried to say that there were physical damagesNO! There were no physical damages other the two broken hinges and a b
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
I have purchased a USD 2,laptop from DELL on 05/29/ During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL DELL said it is without the return time frame and an attendant called SANDRA that talked to me
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM I have tried to resolve this issue in the following ways: (1) I chatted with a representative who told me I would have to call Sales & Returns about the issue (2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
Purchased a new computer for my son for school as Christmas giftIt quit working and would not charge or startup with daysContacted Dell which directed me to send it back for diagnostic and repairReturned to me stating items were replaced and fixedSame problem with weeksSent back in FebuarySend back to me with no details as to what was done this time, but same problem with weeks where it would not charge or start upSent back again in AprilReturned to me with no detail as to repairsAgain it fails to charge or stawithin weeks I would like it replaced because clearly it is a lemon and they are not identifying and correcting original issueThey are somehow finding a way to charge battery and simply sending it back without it fully repairedProduct support just wants to keep sending call tagsI want it replaced because I have gone through there process times already without resolution
I placed orders on 10/06/which all included a $promotional gift card which were never received Additionally, one of the orders came damaged due to water which was returned and a refund was never provided I have chatted and called for countless hours after the last several months being promised that the issues are finally resolved yet never are The return order has a service request number [redacted] Gift cards were used to purchase this order, which are no longer available to me and all attempts to send me emails from cashstar do not work No one has been able to reissue a new gift card for the amount of $ The promotional cards for the other orders have a service request number [redacted] I had one of the nine sent to another email address No promised follcalls or issuance of the remaining eight gift cards
I bought the [redacted] deal in November Dell was selling on their own website which was offering a one year subscription to [redacted] .com at a discounted price as well as a $eGift Card from DellI never received the gift card and have been corresponding with Dell via their website, call center and twitterThey credited me $3, but after months still have not corrected the problem and provided me with the gift card they promised
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.communit
I purchased a Dell laptop on December 19, (Service Tag # [redacted] ) I had it for two weeks I accidentialy spilled water on it and called Dell immediately only to find I did not have spill coverage I explained what had happened and they said to return it and they would see what they couldThis is a very long explaination and I have enclosed all my letters to Dell and copies of their letters I went back and forth with Dell many times, took notes of tie, date, person I talked to I was told many times that Dell did not do replacements each I asked to speak with the supervisor of that department I believe I talked to I believe that I talked to every department supervisor and I finally talked to the replacement supervisor I explained everything to him and he was very sympathic and in the end he sent me a replacement which was also a upgrade He told me that since I was a senior on a fixed I did not have to pay for repairs (close to $400) since the old laptop which I r
Dell promised to fix my operating system problem and has notI don't use the computer much and all seemed wellHowever, tried to use it tonight 7/1/and it crashedNow they want me to pay again get it running for work that should have been done right the first time
I have a Dell Inspiron laptopThe casing has started to separate at the corner of the laptop with the hingeIt is a result of an internal screw coming loose(and the threading is stripped now)I contacted their customer support to be able to get a repair done and they informed me it was not covered by warranty(even though I am in the warranty time frame)I cannot send my laptop in since I use it for school and workThey informed me via phone I could purchase a one time on site repairI was transferred times and had to call times and go through the menus to finally get to the department that does this, which they never answered my questionThey said it would cost me to repair it, since it was "wear and tear"This is clearly a design/manufacturing issue, as it is documented by many different customers onlineI would like to get it repaired for free, only paying for the onsite repair cost(however, with this much time, effort, and issues I have run into, I would lik
I purchased a computer from dell in march My computer arrived without the proper cords We waited nearly a month for the proper cords to be sent Once the new cord was installed the hard drive crashed and I was sent a new hard drive to install my self(I was told I was being sent a new tower and was disappointed I had to replace the hard drive myself on brand new computer) The computer worked after I installed new hard drive however it was not working as well as it had before the hard drive was replaced The hard drive crashed again a few weeks later I requested a new computer at that time and I was denied Dell sent me a box and my computer was sent back to figure out what the problem was At this point I am still without a computer and would like a new one sent to me
I purchased the following item from Dell Inc.: Description Quantity Unit Price Subtotal Price - Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter face Estimated Delivery Date: Dec30, $ 9P82K Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter faceand on 01/24/I received an email saying my order was cancelled by Dell IncI immediately called Customer Service and was told that a technical support person should have placed the order, not a sales person which is why my order got cancelledThat person transferred me to another person to help me get this item reorderedThat person transferred me to another person and then I got transferred to another person and not one person would reorder this item for me nor did I get a credit back to my Discover Card for this purchaseI asked to speak with a manager and that person transferred me to another customer service repI spend about hours on the phone and accomplished nothingI am very unhappy
I attempted to purchase a computer from Dell It was malfunctioning and I returned it within the deadline with no problemHowever, I was charged fraudulent service fee that I did not authorize for $ It is a fraudulent charge I attempted to get this charge removed from my credit card but the credit card received a bill from Dell and Dell refused to remove the charge I have been trying since April (it is now July 19, 2016) to get this resolved Each time I call the dell representative says they have requested a return, but the return has not been posted to my credit card My credit card sent me a letter 7/15/ that states "we have contacted the merchant on your behalf, but they have denied our request for a credit." I request that this fraudulent charge dropped from my credit card
I am a mother for a high school student and bought a Dell XPS for my sonHe needs to use the laptop for school work because everything is done online nowadays for schoolsHe has been having trouble with his computer since the very first time he bought it in April but thought that it could be fixed with software updatesHe turned it in for a maservice return and had the motherboard replacedHe now has more issues on his laptop with random shutdowns that keeps him from completing school assignmentsWhat use is a laptop if it cannot function as paid for! We have spent a total more than hours on dell technical support team callsWe have requested for a refund and at the very least a replacementWe have been turned down multiple times telling us that there is nothing they can do other than try and repairing the deviceI have lost hope in Dell's ability to help usWe have already returned it the first time and we received the computer with worse problems than be
I am seeking to have them stop calling me on the phone they are calling my home phone and cell phone multiple times per dayWhen I have informed them that I don't want extended warranty on a laptop, I have even said I no longer own the laptop and John have said you are a lairIt's not like they are collecting a bill but only trying to sell an extended warranty but it is now harassment
Ordered from Dell multiple times in the past, and each time I assume I just picked the unlucky strawThe web support is abysmal at bestI have been tossed around from one support agent to anotherJust ordering my second laptop took about a month - not shipping, rather simply getting the order into the system, and processed The website rarely works properly, which means having to switch between web browsers to avoid errorsTwo business day turnaround for someone to not even read an email requesting assistance, but simply 'copy & paste' a generic response
I purchased a Dell XPS in the amount of $on 3/31/my order # is [redacted] The laptop has never worked correctly since the day I received itI have had multiple problems with the unit rebooting by itself, the docking station never working correctlyDell exchanged the docking station but that did not resolve this issueTwo weeks ago the reboots started happening more often, I contacted their support and during their troubleshooting the network kept disconnecting, keep in mind this was off the docking station at the time of the troubleshooting, the support technician recommend I send it into the depot, so I did and they replaced the one part that has nothing to do with power, systems reboots, wireless disconnects for a docking station not workingThey replaced a hard driveWhen I received the unit back (the week of 5/23) The unit is STILL doing the same thing, the dept did absolutely nothingHere we are now almost two months and I cannot use this system, which pre
Hello, I need to file two complaintsOn 6/29/16, one of the hinges that connected the keyboard and the screen broke by itselfAnd then the other hinge broke by itself too because it cannot sustain the weight of the screen by one hingeAnd two broken hinges cut into the cable that connects the keyboard to the screenI HAVE NEVER EVER dropped the laptop on the floorThe hinges could not sustain the time of use due to the faulty materials and designI googled online and many people complained that the hinges broke by themselves because they are two plastic glued togetherWhy does Dell not cover the hardware failure? It is like the refrigerator company does not cover the broken hinges that connect the fridge doorsAll we do is opening the laptop lid or opening the fridge doors, and the hinges broke by themselves; shouldn’t they be covered? Also the Dell tech support tried to say that there were physical damagesNO! There were no physical damages other the two broken hinges and a b
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
I have purchased a USD 2,laptop from DELL on 05/29/ During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL DELL said it is without the return time frame and an attendant called SANDRA that talked to me
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM I have tried to resolve this issue in the following ways: (1) I chatted with a representative who told me I would have to call Sales & Returns about the issue (2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
Purchased a new computer for my son for school as Christmas giftIt quit working and would not charge or startup with daysContacted Dell which directed me to send it back for diagnostic and repairReturned to me stating items were replaced and fixedSame problem with weeksSent back in FebuarySend back to me with no details as to what was done this time, but same problem with weeks where it would not charge or start upSent back again in AprilReturned to me with no detail as to repairsAgain it fails to charge or stawithin weeks I would like it replaced because clearly it is a lemon and they are not identifying and correcting original issueThey are somehow finding a way to charge battery and simply sending it back without it fully repairedProduct support just wants to keep sending call tagsI want it replaced because I have gone through there process times already without resolution
I placed orders on 10/06/which all included a $promotional gift card which were never received Additionally, one of the orders came damaged due to water which was returned and a refund was never provided I have chatted and called for countless hours after the last several months being promised that the issues are finally resolved yet never are The return order has a service request number [redacted] Gift cards were used to purchase this order, which are no longer available to me and all attempts to send me emails from cashstar do not work No one has been able to reissue a new gift card for the amount of $ The promotional cards for the other orders have a service request number [redacted] I had one of the nine sent to another email address No promised follcalls or issuance of the remaining eight gift cards
I bought the [redacted] deal in November Dell was selling on their own website which was offering a one year subscription to [redacted] .com at a discounted price as well as a $eGift Card from DellI never received the gift card and have been corresponding with Dell via their website, call center and twitterThey credited me $3, but after months still have not corrected the problem and provided me with the gift card they promised
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.communit
I purchased a Dell laptop on December 19, (Service Tag # [redacted] ) I had it for two weeks I accidentialy spilled water on it and called Dell immediately only to find I did not have spill coverage I explained what had happened and they said to return it and they would see what they couldThis is a very long explaination and I have enclosed all my letters to Dell and copies of their letters I went back and forth with Dell many times, took notes of tie, date, person I talked to I was told many times that Dell did not do replacements each I asked to speak with the supervisor of that department I believe I talked to I believe that I talked to every department supervisor and I finally talked to the replacement supervisor I explained everything to him and he was very sympathic and in the end he sent me a replacement which was also a upgrade He told me that since I was a senior on a fixed I did not have to pay for repairs (close to $400) since the old laptop which I r
Dell promised to fix my operating system problem and has notI don't use the computer much and all seemed wellHowever, tried to use it tonight 7/1/and it crashedNow they want me to pay again get it running for work that should have been done right the first time
I have a Dell Inspiron laptopThe casing has started to separate at the corner of the laptop with the hingeIt is a result of an internal screw coming loose(and the threading is stripped now)I contacted their customer support to be able to get a repair done and they informed me it was not covered by warranty(even though I am in the warranty time frame)I cannot send my laptop in since I use it for school and workThey informed me via phone I could purchase a one time on site repairI was transferred times and had to call times and go through the menus to finally get to the department that does this, which they never answered my questionThey said it would cost me to repair it, since it was "wear and tear"This is clearly a design/manufacturing issue, as it is documented by many different customers onlineI would like to get it repaired for free, only paying for the onsite repair cost(however, with this much time, effort, and issues I have run into, I would lik
I purchased a computer from dell in march My computer arrived without the proper cords We waited nearly a month for the proper cords to be sent Once the new cord was installed the hard drive crashed and I was sent a new hard drive to install my self(I was told I was being sent a new tower and was disappointed I had to replace the hard drive myself on brand new computer) The computer worked after I installed new hard drive however it was not working as well as it had before the hard drive was replaced The hard drive crashed again a few weeks later I requested a new computer at that time and I was denied Dell sent me a box and my computer was sent back to figure out what the problem was At this point I am still without a computer and would like a new one sent to me
I purchased the following item from Dell Inc.: Description Quantity Unit Price Subtotal Price - Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter face Estimated Delivery Date: Dec30, $ 9P82K Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter faceand on 01/24/I received an email saying my order was cancelled by Dell IncI immediately called Customer Service and was told that a technical support person should have placed the order, not a sales person which is why my order got cancelledThat person transferred me to another person to help me get this item reorderedThat person transferred me to another person and then I got transferred to another person and not one person would reorder this item for me nor did I get a credit back to my Discover Card for this purchaseI asked to speak with a manager and that person transferred me to another customer service repI spend about hours on the phone and accomplished nothingI am very unhappy
I attempted to purchase a computer from Dell It was malfunctioning and I returned it within the deadline with no problemHowever, I was charged fraudulent service fee that I did not authorize for $ It is a fraudulent charge I attempted to get this charge removed from my credit card but the credit card received a bill from Dell and Dell refused to remove the charge I have been trying since April (it is now July 19, 2016) to get this resolved Each time I call the dell representative says they have requested a return, but the return has not been posted to my credit card My credit card sent me a letter 7/15/ that states "we have contacted the merchant on your behalf, but they have denied our request for a credit." I request that this fraudulent charge dropped from my credit card
I am a mother for a high school student and bought a Dell XPS for my sonHe needs to use the laptop for school work because everything is done online nowadays for schoolsHe has been having trouble with his computer since the very first time he bought it in April but thought that it could be fixed with software updatesHe turned it in for a maservice return and had the motherboard replacedHe now has more issues on his laptop with random shutdowns that keeps him from completing school assignmentsWhat use is a laptop if it cannot function as paid for! We have spent a total more than hours on dell technical support team callsWe have requested for a refund and at the very least a replacementWe have been turned down multiple times telling us that there is nothing they can do other than try and repairing the deviceI have lost hope in Dell's ability to help usWe have already returned it the first time and we received the computer with worse problems than be
I am seeking to have them stop calling me on the phone they are calling my home phone and cell phone multiple times per dayWhen I have informed them that I don't want extended warranty on a laptop, I have even said I no longer own the laptop and John have said you are a lairIt's not like they are collecting a bill but only trying to sell an extended warranty but it is now harassment
Ordered from Dell multiple times in the past, and each time I assume I just picked the unlucky strawThe web support is abysmal at bestI have been tossed around from one support agent to anotherJust ordering my second laptop took about a month - not shipping, rather simply getting the order into the system, and processed The website rarely works properly, which means having to switch between web browsers to avoid errorsTwo business day turnaround for someone to not even read an email requesting assistance, but simply 'copy & paste' a generic response