I called Dell on 4/19/to inquire about a repair to my laptop which I purchased on 4/3/but is out of warrantyThe laptop recently stopped working and I took it to a local repair shop who told me it was a bad motherboardThey wanted a lot of money to repair itDell stated that they could do the repair and it would cost a third of the price quoted by the local repair shopI sent the laptop to Dell on 4/20/and they received it at their Houston, TX repair facility on 4/25/Dell provided me an internet link and sent me emails on the progressOn 4/27/Dell said the repair was underwayOn 4/28/they said that the repair was on hold because they were awaiting a partI figured the motherboard wasn't at that facility and I was waiting for it to be shipped thereOn 5/4/I received an email stating that the laptop couldn't be repaired because they didn't have a part, a video card, and couldn't find a replacementI didn't send the laptop to Dell for video car
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
Numerous calls for tech support, problem fixed for a short time, problem again, tech fixed and today they took over my computer for over hours and it's not fixed No call back received This computer has been a piece of junk from the time I purchased it and you can't talk to anyone in the USAI had to purchase a $support package to get tech support for a brand new computer! I should have received a new computer but haven't as of yet I've been a loyal Dell customer for 20+ years but will never buy another one
We purchased a brand new Dell Laptop from www.dell.com on 05/27/order number Product delivered on 06/05/ As this was a gift we didn't open the product for a few days When we did open the product - the laptop worked about hours and then completely died After hours of conversation and multiple horrible heated customer service discussions, Dell determined the brand new laptop was defective We had to send this laptop back and over a week later received the supposedly same laptop back This supposedly same laptop worked less than one day and died again - exact same problemWe have lost revenue, job time, headaches, heart issues - extreme stress with every horrible customer service person, lie, you name it The latest in the "resolution" was a specialist named [redacted] who said our original laptop was used - which is 100% and we can prove it Somehow they sent us another used laptop that DOES NOT WORK, so now we have laptops that DO NOT WORK - and ap
I ordered a desktop from Dell on July 5th, with order number [redacted] They promised to issue a student's gift card worth $At first one representative told me they would issue it after days after the invoice date (07/18/2018)However, after this date I contacted them again, and they said instead they would issue it days after the delivery date (the delivery started from July 18th and ended on July 24th)However today is August 31st and the issuance of gift card never happenedI contacted the customer service for multiple times, and they always told me that they had escalated the request to their gift card department and would update me as soon as possibleHowever, it just didn't work at allNow the customer service just didn't reply to me any moreI think it's very dishonest and disrespectful
On May 18, 2017, I purchased a television from dell.com that is not working correctly and Dell wants to charge me a 15% restocking fee to return a television that does not work correctlyOn June 5, 2017, I talked spoke with [redacted] (Employee No [redacted] ) and explained that the television was not working correctly and I wanted to return the tv and not incur a 15% restocking fee and he told me he could not start the return process because I would not agree to a 15% restocking feeI asked him how were they going to restock a product that didn't work correctly and he informed me that agreeing to the fee was not optionalI advised him that I only had the tv approximately days and only used it twice and that I wanted a refund without incurring a 15% restocking feeI advised him I understood a restocking fee if I didn't want the product, but I could not understand a restocking fee for a product that was not working correctly
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was [redacted] The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was [redacted] After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
Last November I ran out of ink for my old printerTheir online ordering system was not working, so I had to call my order inThrough no fault of mine, the order got duplicatedJust as soon as I received the ink, I immediately got my printer back up and runningHowever it only ran for about two days, and it broke downAnd since it was a long time obsolete, and was not going to be easily repaired, their tech convinced me to get rid of itSo I immediately placed my order with him for a new up to date printer, and very quickly received it within only about two daysHowever because of the incompetence of their tech that was trying to help me get it installed via the use of their remote dellconnect system , it was weeks before it was ever up and running, and fully functional - which was not my fault - and of course time was passingThey finally did credit my account for some of the ink, and one of their people also sent UPS instructions to pick up the duplicated order - HOWEVER, HE I
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled) After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker My experience showed that Dell as a company has zero sense of customer service and does no
I have a DELL Precision PC under warranty and it's used for businessSince I have this Laptop I called tech support for several time and every time they were demonstrating a low qualification and never advise me with resolution to fix hardware problem nor providing a correct information Last time I called them about Dell Backup and Restore software that was recommended to me by Dell Resolution Specialist (Gilbert_831065) The software he recommended did not work and, moreover, was not even compatible for my PCIt is indication that DELL does not provide service it promised while selling a product with guaranteed service No professional help, no follow-ups, no solutions I'm giving you a brief regarding my last communication with DELL, but there were several in past year
I purchased a computer from Dell.com, they delivered it to another addressI called FedEx who delivered the package and was told Dell changed the shipping addressI have called at least times and when I finally got through, I couldn't really understand or hear the person speakingi asked them to speak up at least timesI was told my credit card was hacked and thats why shipment was diverted somewhere elseI didn't purchase the product with a credit cardI used PayPal, with whom I also filed a complaint against this businessNot sure the address listed here is correct as there is no address anywhere to be foundAfter getting hung up on, I called back and got someone else on the phoneI asked for a supervisor and was assured I was going to get reimbursed in 2-daysIt is now the 3rd day and I still have not been refundedI called again, got hung up on twice and when I finally got through, was told it would be another 3-days before my money would be refundedThis is no
On Noverber I called dell to buy extended warrenty when I got the invoice emailed to me it did not have my name on it it had [redacted] He did not buy the warrenty or the laptopMy Name Is [redacted] I put the Warrenty on my own credet card and regested the laptop on my name so cupple of times I called dell trying to fix it they told me it can no be fixed on paper but only they can see iti asked many time I want something showing its under my nameand they dont want to give it to mei called tech support for a proble they send me parts under [redacted] names not under the owners name ***so they never fixed the probleam I taled to [redacted] on 11/4/saing it will be fixed and some thing will be sent out but noting was sentthen [redacted] told me to look under dell locker and nothing showing there to now he is saying its internal data only they can see itiast time I talked to [redacted] from Advanced Resolution Group on Tuseday saying he will only send a e
Dell had a sale on Labor Day for a laptop for $plus taxWe purchased the laptop at the specified time on the specified day and paid for it with PayPalI received an email from both PayPal and Dell saying the order was confirmed and and would be delivered on September I called on September 12th to find out what the issue was because we still hadn't received the orderThey informed me that the order was cancelled because a verification issue but could not provide a reason why there was an issueI had multiple people with customer service tell me that there was no reason why the order was cancelled, yet it was cancelledI didn't not receive any notification from Dell saying the order was cancelled, we had to call to find that outAfter being on the phone with them for and 1/hours and being transferred from person to person, speaking to at least a dozen or more people I got no where and no one would help meThe said they weren't able to give it to me at that price bec
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
I purchase a Dell S2316H Monitor (order # [redacted] ) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is [redacted] ) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
I was trying to consolidate gift cards togetherThe rep gave me an invalids reference numberAfter week later, I found out my gift cards became invalidI called them, one rep told me that I need to provide my driver licenses to verify my identityOne more week later, I called them again and again, their reps told me that my reference number were not valid and they can not find my record of consolidating gift card, which worth about I have been calling them for hours, they are transferring me to different departments, and told me that there is nothing they can do
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have Also during this t
I called Dell to purchase a replacement charging cord for my laptop. I advised the sales representative [redacted] that I had a $118.00 gift card but when I checked the balance that it was coming up as a zero balance. I told him it says that the gift card says expires except where prohibited by law and in [redacted] gift cards do not expire. He said that was correct and not to worry he would take care of everything. He told me to use my gift card he would need my Dell credit card number. I provided him the information and the gift card number, he told me the price of the lap top replacement charger would be $130 he then asked me if I authorize the full charge to my credit card, I advised him that I did not. I told him that I wanted to use my gift card. He told me that the gift card was expired and so I cannot use it. I reminded him of our earlier conversation when he said he could help me. He aid no that I need to charge it to my credit card because it's an expired gift card. I felt that he
I called Dell on 4/19/to inquire about a repair to my laptop which I purchased on 4/3/but is out of warrantyThe laptop recently stopped working and I took it to a local repair shop who told me it was a bad motherboardThey wanted a lot of money to repair itDell stated that they could do the repair and it would cost a third of the price quoted by the local repair shopI sent the laptop to Dell on 4/20/and they received it at their Houston, TX repair facility on 4/25/Dell provided me an internet link and sent me emails on the progressOn 4/27/Dell said the repair was underwayOn 4/28/they said that the repair was on hold because they were awaiting a partI figured the motherboard wasn't at that facility and I was waiting for it to be shipped thereOn 5/4/I received an email stating that the laptop couldn't be repaired because they didn't have a part, a video card, and couldn't find a replacementI didn't send the laptop to Dell for video car
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
Numerous calls for tech support, problem fixed for a short time, problem again, tech fixed and today they took over my computer for over hours and it's not fixed No call back received This computer has been a piece of junk from the time I purchased it and you can't talk to anyone in the USAI had to purchase a $support package to get tech support for a brand new computer! I should have received a new computer but haven't as of yet I've been a loyal Dell customer for 20+ years but will never buy another one
We purchased a brand new Dell Laptop from www.dell.com on 05/27/order number Product delivered on 06/05/ As this was a gift we didn't open the product for a few days When we did open the product - the laptop worked about hours and then completely died After hours of conversation and multiple horrible heated customer service discussions, Dell determined the brand new laptop was defective We had to send this laptop back and over a week later received the supposedly same laptop back This supposedly same laptop worked less than one day and died again - exact same problemWe have lost revenue, job time, headaches, heart issues - extreme stress with every horrible customer service person, lie, you name it The latest in the "resolution" was a specialist named [redacted] who said our original laptop was used - which is 100% and we can prove it Somehow they sent us another used laptop that DOES NOT WORK, so now we have laptops that DO NOT WORK - and ap
I ordered a desktop from Dell on July 5th, with order number [redacted] They promised to issue a student's gift card worth $At first one representative told me they would issue it after days after the invoice date (07/18/2018)However, after this date I contacted them again, and they said instead they would issue it days after the delivery date (the delivery started from July 18th and ended on July 24th)However today is August 31st and the issuance of gift card never happenedI contacted the customer service for multiple times, and they always told me that they had escalated the request to their gift card department and would update me as soon as possibleHowever, it just didn't work at allNow the customer service just didn't reply to me any moreI think it's very dishonest and disrespectful
On May 18, 2017, I purchased a television from dell.com that is not working correctly and Dell wants to charge me a 15% restocking fee to return a television that does not work correctlyOn June 5, 2017, I talked spoke with [redacted] (Employee No [redacted] ) and explained that the television was not working correctly and I wanted to return the tv and not incur a 15% restocking fee and he told me he could not start the return process because I would not agree to a 15% restocking feeI asked him how were they going to restock a product that didn't work correctly and he informed me that agreeing to the fee was not optionalI advised him that I only had the tv approximately days and only used it twice and that I wanted a refund without incurring a 15% restocking feeI advised him I understood a restocking fee if I didn't want the product, but I could not understand a restocking fee for a product that was not working correctly
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was [redacted] The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was [redacted] After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
Last November I ran out of ink for my old printerTheir online ordering system was not working, so I had to call my order inThrough no fault of mine, the order got duplicatedJust as soon as I received the ink, I immediately got my printer back up and runningHowever it only ran for about two days, and it broke downAnd since it was a long time obsolete, and was not going to be easily repaired, their tech convinced me to get rid of itSo I immediately placed my order with him for a new up to date printer, and very quickly received it within only about two daysHowever because of the incompetence of their tech that was trying to help me get it installed via the use of their remote dellconnect system , it was weeks before it was ever up and running, and fully functional - which was not my fault - and of course time was passingThey finally did credit my account for some of the ink, and one of their people also sent UPS instructions to pick up the duplicated order - HOWEVER, HE I
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled) After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker My experience showed that Dell as a company has zero sense of customer service and does no
I have a DELL Precision PC under warranty and it's used for businessSince I have this Laptop I called tech support for several time and every time they were demonstrating a low qualification and never advise me with resolution to fix hardware problem nor providing a correct information Last time I called them about Dell Backup and Restore software that was recommended to me by Dell Resolution Specialist (Gilbert_831065) The software he recommended did not work and, moreover, was not even compatible for my PCIt is indication that DELL does not provide service it promised while selling a product with guaranteed service No professional help, no follow-ups, no solutions I'm giving you a brief regarding my last communication with DELL, but there were several in past year
I purchased a computer from Dell.com, they delivered it to another addressI called FedEx who delivered the package and was told Dell changed the shipping addressI have called at least times and when I finally got through, I couldn't really understand or hear the person speakingi asked them to speak up at least timesI was told my credit card was hacked and thats why shipment was diverted somewhere elseI didn't purchase the product with a credit cardI used PayPal, with whom I also filed a complaint against this businessNot sure the address listed here is correct as there is no address anywhere to be foundAfter getting hung up on, I called back and got someone else on the phoneI asked for a supervisor and was assured I was going to get reimbursed in 2-daysIt is now the 3rd day and I still have not been refundedI called again, got hung up on twice and when I finally got through, was told it would be another 3-days before my money would be refundedThis is no
On Noverber I called dell to buy extended warrenty when I got the invoice emailed to me it did not have my name on it it had [redacted] He did not buy the warrenty or the laptopMy Name Is [redacted] I put the Warrenty on my own credet card and regested the laptop on my name so cupple of times I called dell trying to fix it they told me it can no be fixed on paper but only they can see iti asked many time I want something showing its under my nameand they dont want to give it to mei called tech support for a proble they send me parts under [redacted] names not under the owners name ***so they never fixed the probleam I taled to [redacted] on 11/4/saing it will be fixed and some thing will be sent out but noting was sentthen [redacted] told me to look under dell locker and nothing showing there to now he is saying its internal data only they can see itiast time I talked to [redacted] from Advanced Resolution Group on Tuseday saying he will only send a e
Dell had a sale on Labor Day for a laptop for $plus taxWe purchased the laptop at the specified time on the specified day and paid for it with PayPalI received an email from both PayPal and Dell saying the order was confirmed and and would be delivered on September I called on September 12th to find out what the issue was because we still hadn't received the orderThey informed me that the order was cancelled because a verification issue but could not provide a reason why there was an issueI had multiple people with customer service tell me that there was no reason why the order was cancelled, yet it was cancelledI didn't not receive any notification from Dell saying the order was cancelled, we had to call to find that outAfter being on the phone with them for and 1/hours and being transferred from person to person, speaking to at least a dozen or more people I got no where and no one would help meThe said they weren't able to give it to me at that price bec
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
I purchase a Dell S2316H Monitor (order # [redacted] ) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is [redacted] ) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
I was trying to consolidate gift cards togetherThe rep gave me an invalids reference numberAfter week later, I found out my gift cards became invalidI called them, one rep told me that I need to provide my driver licenses to verify my identityOne more week later, I called them again and again, their reps told me that my reference number were not valid and they can not find my record of consolidating gift card, which worth about I have been calling them for hours, they are transferring me to different departments, and told me that there is nothing they can do
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have Also during this t
I called Dell to purchase a replacement charging cord for my laptop. I advised the sales representative [redacted] that I had a $118.00 gift card but when I checked the balance that it was coming up as a zero balance. I told him it says that the gift card says expires except where prohibited by law and in [redacted] gift cards do not expire. He said that was correct and not to worry he would take care of everything. He told me to use my gift card he would need my Dell credit card number. I provided him the information and the gift card number, he told me the price of the lap top replacement charger would be $130 he then asked me if I authorize the full charge to my credit card, I advised him that I did not. I told him that I wanted to use my gift card. He told me that the gift card was expired and so I cannot use it. I reminded him of our earlier conversation when he said he could help me. He aid no that I need to charge it to my credit card because it's an expired gift card. I felt that he