I placed an order for a dell power companion over their secure chat system on June 16, 2018. I entered all payment details and received a confirmation email. The expected delivery date was June 20. On June 19 I received a call asking for me to give them the card info again due to some issue. After I checked my credit card and verified the legitimacy of the call I gave them the card info again. The new delivery date would be June 22. Today is June 22. I contact them again and nothing has changed on my order. I ask what's going on and no one can tell me The only reply I get is we can issue you a full refund if you don't receive it. I am very disappointed in the communication I have received and the lack of customer service Dell has provided. I love the computer I purchased but it seems like once they have your money or info nothing else matters.
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
I called Dell Incto check on my order spoke to a representative from India (I asked him where he was located) when we hung up I received an automated confirmation email that my order was processed and will be shipped soonImmediately after I received another email from "Dell" stating that my order was canceled with my exact order number and I need to contact them via email/phone [redacted] @dell.com [redacted] @dell.com [redacted] These are Indian names and the man I spoke to from India must have been in on it since he is the only person I spoke to about my order at the timeThe message was slightly blurry which led me to believe it was a fraudulent messageInstead of contacting them even though they had my exact information I checked my Dell account instead and everything had gone through fineThe most disturbing and disappointing issue I have is that the company DELL Inchas made it impossible to stop these peopleI've been on the phone for 4hrs spoke to over a dozen DELL representatives, google the Fraud Prevention department for Dell and contacted them and no one wants the contact info and email that was sent to meInstead I was told to ignore that email because my order is fineI don't blame the representatives I blame DELL because they set the standardsI already new my order was fine what needs to happen is firing the person who sent this email to me and prosecute them for fraudI am disappointed in DELL Incand I will never buy their products online againI was also told that they have no representatives based in the USA that I could speak toI Googled DELL scams and unfortunately this has been going on for years, from my experience trying to report to Dell I can see why this hasn't changed
On June 17th, while ordering an Alienware laptop and graphics amp, the dell website for Alienware displayed the option to purchase a graphics amplifer with a GTX graphics card for the same price as the graphics amp on its ownAs posted in this thread online, I was not the only person to take notice and complete the order.( [redacted] ) I even proceeded to email Dell customer support to confirm that I would receive the graphics card as a few of us believed this to be either a glitch or promotion and the reply is as follows "Dear [redacted] , I want to take this opportunity to thank you for choosing Dell The following information relates to your recent interaction with Dell Customer Care I really apologize for the inconvenience caused to you Your issue has been documented under Service Request number [redacted] I see that order was placed on 06/17/with ship date of
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
This is my second purchase of a Dell computer and both have the same problem The plug in cord that recharges the computer after a short time both computers cord needed replacing This seems to be a manufacturing problem to make the customer pay for a new to dollar plug
I bought a laptop From Dell on May I asked the sales rep for a computer that would support Heavy graphic design work my daily job that I doso they walked me through on buying a Inspiron laptop, exact words from the sales rep" it will be more than enough power in the laptop to do your daily job ,I contacted them On May 25th when I started having issue the laptopwith it Freezing while doing my workdisplay driver crashing, powering off and overall just issue with performanceThey put into a tech loop for the next weeks, final was able to get a tech to do a remote access and try to fix some driver and what notAs I was showing the tech via team viewer the issues that I was having doing my work He proceeded to tell me that the laptop is was design every day home use, web browsing, banking and light graphic design workHe said that I should been put into a business model, and that Dell sales rep should have passed me over to the business side of thingsThe
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
I CONTACTED DELL TO UPGRADE THE MEMORY ON MY COMPUTER, I WAS TOLD BY AN "EXPERT" SALES AGENT THAT I NEEDED PART THAT COST $I BOUGHT THAT PART BUT WHEN I TOOK IT TO THE INSTALLER, I WAS TOLD THAT I ACTUALLY NEEDED OF THE MEMORY CARDSTHE COST HAD GONE UP ANOTHER $TO $I DECIDED TO SPEAK TO CUSTOMER SERVICE TO SEE IF THEY CAN AT LEAST MATCH THE PREVIOUS PRICE, CONSIDERING I WOULD HAVE ORDERED THE CARDS AT THE SAME TIME HAD I KNOWN THAT I NEEDED OF THEMAFTER MINUTES OF BEING TRANSFERRED BACK AND FORTH FROM ONE AGENT TO ANOTHER AS WELL AS EMPLOYEES BLATANTLY HANING UP ON ME, I REACHED SOMEBODY FROM THE CUSTOMER RETENTION DEPARTMENT THAT TOLD ME THAT ONCE I PLACE THE ORDER FOR THE 2ND CARD, HE WOULD DEDUCT $FROM THE 1ST ORDER AS WELL AS $FROM THE 2ND ORDER FOR A TOTAL DISCOUNT OF $20, FOR THE INCONVENIENCEHE TOLD ME ONCE I WAS TRANSFERRED TO THE SALES STAFF AND PLACED THE ORDER TO REQUEST TO BE TRANSFERRED BACK TO THE CUSTOMER RETENTION DEPARTMENT TO
Have given Dell numerous opportunities to fix a Dell XPS laptop purchased in November, including returning it to Dell in March to be fixed, numerous phone calls, a reboot of the entire system (including wiping out all my settings and data) Laptop is unusable due to continuous crashes
I was on the phone with customer service to purchase a warranty on hardware software and accidentali asked many times if this included these itemsthe rep responded with "yes sir it comes with hardware and software" I said "that is items I want with accidental included" he said "yes it is no problemhardware and software" I again responded with "you just said items but you can only name items? I am confused and I think you are lying to me nowcancel the whole transaction dont call me again" I then hung upthey then charge my dell customer card and charge me interest each month on this tansaction that I did not approve! then a month later a represntative calls me and I explain the situation to hershe says "if I can get you the coverage with the accidental for that price of $would you still want it?" I say "please thats all I wanted is what I paid for." she then said she would call me back in a day or two to redo the sale because she has to cancel that sale out
I ordered a brand new laptop that came to me brokenI called their customer service team and they kept having me do a factory reset on the product even though I told them I've already done it multiple timesIt runs very slowly, freezes, and has audio problemsAfter three phone calls (four hours of trying to fix it over the phone), I was able to get someone who would let me send it to the depo to get it repairedThey replaced the speakers but they are still not working properlyWhen I'm listening to a video and if I move the page at all, it makes a scratchy loud soundIt's still freezing and slowI have only downloaded one program on my computer the very last time I did a factory reset with them (fifth time) but now they are saying the entire problem the whole time was this softwareI never had it in my computer and asked the tech if it would be okay, he said yes but of course now they are blaming it on thatI watched as the "tech support" googled how to fix my laptop and saw "
I purchased a laptop in early/mid July, and when I received it, everything seemed fineHowever, the laptop began having crash problems, and I contacted Dell about the issueOne of the technicians ran some diagnostics on my laptop, which resulted in him claiming it was a software issueHe updated the outdated software and promised me it would never happen againUnfortunately, it happened again, and nobody in the technical support team could help me at allI spent hours getting constantly transferred with no answers as to what was wrong with my laptop or what I should doEach representative insisted on diagnosing my laptop and refused to help me with any returns/exchangesWhen I explained that I had gone through the diagnosis part multiple times, other representatives would just say they don't know what to do and then transfer me againThis has been a really upsetting experience
The laptop was purchased on January 26, I contacted Dell customer support on March 17, in regards to the laptop automatically restarting when going into sleep modeAfter several calls and emails over the next several days, representative Manish scheduled the device for service and sent a box to return it On 3/30/the device was returned to me via FedexUpon assessing the device, the "restart from sleep mode" issue was still present There was also a secondary issue of the black desktop background instead of the typical Windows, window, display I contacted support to have this matter escalated for a resolution However, I am consistently being told settings have to be checkedCurrently, the device issue persistsTech support has not provided a resolution nor replacement since the initial issue was reported more than days after purchaseAfter more than weeks of technical support from different tiers, the problem has not been resolved
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
Company keeps charging me for Microsoft products that I bout ( and paid for ) directly with Microsoft 11/23/Dell Service Human ( [redacted] promised me that DELL would *NOT [redacted] double charge me for Microsoft Office I had already paid Microsoft $11/14/ No I have a charge 12/29/from Dell for the same darned thing Their offices are closed so there are no humans available to discuss this New Years Eve "bologna fee" I have asked them to remove my credit card number from their records on several occasions Please help me to get them to both; remove the fee from my credit card, and remove my credit card number from their records
Dell has twice confirmed orders for products through their price match guarantee programThey continually delay the orders and when the price goes up, they'll cancel the ordersTheir policy match program is listed here www.dell.com/learn/us/en/19/campaigns/price-match-guarantee and the orders that they cancelled on me were [redacted] (4/25/2018) and [redacted] (4/9/2018) I spent hours on the phone with their reps without any credible information being provided as to why the order was cancelled
Over the last several months I have had an on going issues They do not return calls They keep asking the best time to call, when I tell them they still call during the day when I am not home My issues has escalated to Corporate in India but the person I am dealing is just as bad as customer servicesHe does not call at the set times He was suppose to mail items to me, a disk to clean out my operating system and a cord He still has not mailed either This is issues has been on going since June I spoke to many people at customer service, tech and head quarters, I have names My cord has a slice or something on it which goes down to the wireBoth customer service and head quarters stated they would mail me a new one and still nothing I might be having software problem but I am not covered for that, but they suggested wiping out my operating system to see if that helps AT this point I will not speak to the person in INDIA He also states I never told him about th
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
I placed an order for a dell power companion over their secure chat system on June 16, 2018. I entered all payment details and received a confirmation email. The expected delivery date was June 20. On June 19 I received a call asking for me to give them the card info again due to some issue. After I checked my credit card and verified the legitimacy of the call I gave them the card info again. The new delivery date would be June 22. Today is June 22. I contact them again and nothing has changed on my order. I ask what's going on and no one can tell me The only reply I get is we can issue you a full refund if you don't receive it. I am very disappointed in the communication I have received and the lack of customer service Dell has provided. I love the computer I purchased but it seems like once they have your money or info nothing else matters.
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
Dell refuses to honor my warranty to fix company laptopThe delays is causing lost of income and put the company in jeopardyMy warranty is current
I called Dell Incto check on my order spoke to a representative from India (I asked him where he was located) when we hung up I received an automated confirmation email that my order was processed and will be shipped soonImmediately after I received another email from "Dell" stating that my order was canceled with my exact order number and I need to contact them via email/phone [redacted] @dell.com [redacted] @dell.com [redacted] These are Indian names and the man I spoke to from India must have been in on it since he is the only person I spoke to about my order at the timeThe message was slightly blurry which led me to believe it was a fraudulent messageInstead of contacting them even though they had my exact information I checked my Dell account instead and everything had gone through fineThe most disturbing and disappointing issue I have is that the company DELL Inchas made it impossible to stop these peopleI've been on the phone for 4hrs spoke to over a dozen DELL representatives, google the Fraud Prevention department for Dell and contacted them and no one wants the contact info and email that was sent to meInstead I was told to ignore that email because my order is fineI don't blame the representatives I blame DELL because they set the standardsI already new my order was fine what needs to happen is firing the person who sent this email to me and prosecute them for fraudI am disappointed in DELL Incand I will never buy their products online againI was also told that they have no representatives based in the USA that I could speak toI Googled DELL scams and unfortunately this has been going on for years, from my experience trying to report to Dell I can see why this hasn't changed
On June 17th, while ordering an Alienware laptop and graphics amp, the dell website for Alienware displayed the option to purchase a graphics amplifer with a GTX graphics card for the same price as the graphics amp on its ownAs posted in this thread online, I was not the only person to take notice and complete the order.( [redacted] ) I even proceeded to email Dell customer support to confirm that I would receive the graphics card as a few of us believed this to be either a glitch or promotion and the reply is as follows "Dear [redacted] , I want to take this opportunity to thank you for choosing Dell The following information relates to your recent interaction with Dell Customer Care I really apologize for the inconvenience caused to you Your issue has been documented under Service Request number [redacted] I see that order was placed on 06/17/with ship date of
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
This is my second purchase of a Dell computer and both have the same problem The plug in cord that recharges the computer after a short time both computers cord needed replacing This seems to be a manufacturing problem to make the customer pay for a new to dollar plug
I bought a laptop From Dell on May I asked the sales rep for a computer that would support Heavy graphic design work my daily job that I doso they walked me through on buying a Inspiron laptop, exact words from the sales rep" it will be more than enough power in the laptop to do your daily job ,I contacted them On May 25th when I started having issue the laptopwith it Freezing while doing my workdisplay driver crashing, powering off and overall just issue with performanceThey put into a tech loop for the next weeks, final was able to get a tech to do a remote access and try to fix some driver and what notAs I was showing the tech via team viewer the issues that I was having doing my work He proceeded to tell me that the laptop is was design every day home use, web browsing, banking and light graphic design workHe said that I should been put into a business model, and that Dell sales rep should have passed me over to the business side of thingsThe
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
I CONTACTED DELL TO UPGRADE THE MEMORY ON MY COMPUTER, I WAS TOLD BY AN "EXPERT" SALES AGENT THAT I NEEDED PART THAT COST $I BOUGHT THAT PART BUT WHEN I TOOK IT TO THE INSTALLER, I WAS TOLD THAT I ACTUALLY NEEDED OF THE MEMORY CARDSTHE COST HAD GONE UP ANOTHER $TO $I DECIDED TO SPEAK TO CUSTOMER SERVICE TO SEE IF THEY CAN AT LEAST MATCH THE PREVIOUS PRICE, CONSIDERING I WOULD HAVE ORDERED THE CARDS AT THE SAME TIME HAD I KNOWN THAT I NEEDED OF THEMAFTER MINUTES OF BEING TRANSFERRED BACK AND FORTH FROM ONE AGENT TO ANOTHER AS WELL AS EMPLOYEES BLATANTLY HANING UP ON ME, I REACHED SOMEBODY FROM THE CUSTOMER RETENTION DEPARTMENT THAT TOLD ME THAT ONCE I PLACE THE ORDER FOR THE 2ND CARD, HE WOULD DEDUCT $FROM THE 1ST ORDER AS WELL AS $FROM THE 2ND ORDER FOR A TOTAL DISCOUNT OF $20, FOR THE INCONVENIENCEHE TOLD ME ONCE I WAS TRANSFERRED TO THE SALES STAFF AND PLACED THE ORDER TO REQUEST TO BE TRANSFERRED BACK TO THE CUSTOMER RETENTION DEPARTMENT TO
Have given Dell numerous opportunities to fix a Dell XPS laptop purchased in November, including returning it to Dell in March to be fixed, numerous phone calls, a reboot of the entire system (including wiping out all my settings and data) Laptop is unusable due to continuous crashes
I was on the phone with customer service to purchase a warranty on hardware software and accidentali asked many times if this included these itemsthe rep responded with "yes sir it comes with hardware and software" I said "that is items I want with accidental included" he said "yes it is no problemhardware and software" I again responded with "you just said items but you can only name items? I am confused and I think you are lying to me nowcancel the whole transaction dont call me again" I then hung upthey then charge my dell customer card and charge me interest each month on this tansaction that I did not approve! then a month later a represntative calls me and I explain the situation to hershe says "if I can get you the coverage with the accidental for that price of $would you still want it?" I say "please thats all I wanted is what I paid for." she then said she would call me back in a day or two to redo the sale because she has to cancel that sale out
I ordered a brand new laptop that came to me brokenI called their customer service team and they kept having me do a factory reset on the product even though I told them I've already done it multiple timesIt runs very slowly, freezes, and has audio problemsAfter three phone calls (four hours of trying to fix it over the phone), I was able to get someone who would let me send it to the depo to get it repairedThey replaced the speakers but they are still not working properlyWhen I'm listening to a video and if I move the page at all, it makes a scratchy loud soundIt's still freezing and slowI have only downloaded one program on my computer the very last time I did a factory reset with them (fifth time) but now they are saying the entire problem the whole time was this softwareI never had it in my computer and asked the tech if it would be okay, he said yes but of course now they are blaming it on thatI watched as the "tech support" googled how to fix my laptop and saw "
I purchased a laptop in early/mid July, and when I received it, everything seemed fineHowever, the laptop began having crash problems, and I contacted Dell about the issueOne of the technicians ran some diagnostics on my laptop, which resulted in him claiming it was a software issueHe updated the outdated software and promised me it would never happen againUnfortunately, it happened again, and nobody in the technical support team could help me at allI spent hours getting constantly transferred with no answers as to what was wrong with my laptop or what I should doEach representative insisted on diagnosing my laptop and refused to help me with any returns/exchangesWhen I explained that I had gone through the diagnosis part multiple times, other representatives would just say they don't know what to do and then transfer me againThis has been a really upsetting experience
The laptop was purchased on January 26, I contacted Dell customer support on March 17, in regards to the laptop automatically restarting when going into sleep modeAfter several calls and emails over the next several days, representative Manish scheduled the device for service and sent a box to return it On 3/30/the device was returned to me via FedexUpon assessing the device, the "restart from sleep mode" issue was still present There was also a secondary issue of the black desktop background instead of the typical Windows, window, display I contacted support to have this matter escalated for a resolution However, I am consistently being told settings have to be checkedCurrently, the device issue persistsTech support has not provided a resolution nor replacement since the initial issue was reported more than days after purchaseAfter more than weeks of technical support from different tiers, the problem has not been resolved
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
Company keeps charging me for Microsoft products that I bout ( and paid for ) directly with Microsoft 11/23/Dell Service Human ( [redacted] promised me that DELL would *NOT [redacted] double charge me for Microsoft Office I had already paid Microsoft $11/14/ No I have a charge 12/29/from Dell for the same darned thing Their offices are closed so there are no humans available to discuss this New Years Eve "bologna fee" I have asked them to remove my credit card number from their records on several occasions Please help me to get them to both; remove the fee from my credit card, and remove my credit card number from their records
Dell has twice confirmed orders for products through their price match guarantee programThey continually delay the orders and when the price goes up, they'll cancel the ordersTheir policy match program is listed here www.dell.com/learn/us/en/19/campaigns/price-match-guarantee and the orders that they cancelled on me were [redacted] (4/25/2018) and [redacted] (4/9/2018) I spent hours on the phone with their reps without any credible information being provided as to why the order was cancelled
Over the last several months I have had an on going issues They do not return calls They keep asking the best time to call, when I tell them they still call during the day when I am not home My issues has escalated to Corporate in India but the person I am dealing is just as bad as customer servicesHe does not call at the set times He was suppose to mail items to me, a disk to clean out my operating system and a cord He still has not mailed either This is issues has been on going since June I spoke to many people at customer service, tech and head quarters, I have names My cord has a slice or something on it which goes down to the wireBoth customer service and head quarters stated they would mail me a new one and still nothing I might be having software problem but I am not covered for that, but they suggested wiping out my operating system to see if that helps AT this point I will not speak to the person in INDIA He also states I never told him about th
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha