My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained In the end, Dell lost a loyal customerThanks for listening
I purchased my daughter a Dell Inspiron Special Edition laptop that came out to just over $Because my daughter was hospitalized with cancer, she rarely used the laptop, so it sat at home in the box on her desk for quite a few months, rarely if ever being usedAnd when I say rarely, I mean since buying it August until it broke in September 2016, I don’t believe it got so much as hours of use Now, when I tried to install an update in Septit stopped and would not proceedCalled Dell, the laptop gave off a “No bootable device error,” which I now know meant the laptop’s OS needed to be reinstalledMakes sense given it died while being upgradedNonetheless, Dell suggested an expensive 1TB hard drive which cost hundreds of dollarsAfter asking if there were other options, I was put on hold and told about a $hard drive, which I purchased I then install the hard drive and I’m still getting the "no bootable devise" error and Dell says what I really needed was
I purchased a laptop computer from DellAfter about months of use the battery was not charging consistentlyThe warranty is good until January of After calling Dell customer support I was provided shipping documents to send the computer to a Dell location in TexasAfter about week I received a message from Dell claiming the much of the computer had to be replaced at the cost of over $Dell claimed that the keyboard, motherboard and processor were damagedWhen the computer was sent to Dell the keyboard was working, and I had no performance issues beyond the battery problemI am merely requesting that Dell fix the battery issue which is under warrantyThey refuse to do so
Dell Order # [redacted] ; Cust#: [redacted] ; Service Tag# [redacted] ; Express Service Code#: [redacted] I have just gone through the worst customer service experience ever with Dell On 8/4/2016, I received my brand new approx $Dell Desktop PCSince the day I received it, it has never worked properlyIn the short time that I have had it, I have been on the phone for hours and hours (numerous different times) while Dell Tech Support took control of my PC trying to fix the issues Finally, after several weeks and it was still not working, on 9/3/2016, the tech person says the only thing left to try to resolve the issues was to erase everything on the hard drive and reinstall the operating systemAgain, that was on 9/3/after all the other attempts had failed Today, when I called to report that it still wasn't working properly, they had the nerve to tell me that it was past the day window to return the product and I would not be able to get a refundAt that point, C
I purchased computer monitors from Dell.com on April 1st, These monitors were on promotion which offered a $promotional gift card for each monitor ordered and the gift cards should be sent 10-days after order dateHowever I did not receive any of them days after purchase I called Dell customer service department approximately on May 20thThey said they had some issue with their system and ordered the promotional gift cards for me and asked me to wait for 5-business days On May 25th, I received an email from dell customer care that they can not issue promotional gift cards because the orders were redeemed as reseller orderBut these monitors were purchased for a local small business use and were absolutely not intended for resale I sincerely request that Dell Incfulfill their promotion and send the promotional gift cards to me
sent back to dell multiple times for repairs sent back each time for same problems They had the computer for many weeks n I still have the same problem took computer to independent repair shop , told it has a bad mother board have call dell over times n left multiple messages n never received a call back ! I have e mail repair techs at Dell n have not heard back have a $ computer that is worthless last repair tech I talk to , told me that if I had any more problems , that he would exchange the computer , again no call or email back from [redacted] ***
I purchased a Dell Inpiron Dell, Purchase ID No [redacted] My order was confirmed on 1//16/Shortly after receipt of the laptop, I began noticing serious performance issues Specifically, the computer was slow and pre-installed Internet Explorer was slow and unable to launch Java appelet chatsI contacted Dell Technical support to address the issue, they remoted into the computer While I was unable to get Java working properly, for a short time, the computer seemed to be working more quickly However, Internet Explorer, which is what Dell had pre-loaded, seems to be intermittently slow The Java software does not work at all When I contacted Dell subsequently, they told me my only option was to pay another ~$for software support This is outrageous on a computer that is only a few weeks old (and which never worked properly) They clearly sold me a lemon, and they should be willing to get it into basic functional shape A member of the public who is ignorant abou
They gave me a run around for my software I purchasedI couldn't properly find the software and use it and they had given me a terrible attitude when I said I couldn't understand themVery disrespectfulAlso wouldn't refund me for the software
I have been waiting for Dell to put the money back onto my Credit Card ($137.79) for a laptop which they never delivered since 11-29- They have been telling me for weeks - the money will credited in hrsI have spent over hrs on the telephone with these people I tried dealing with sales, customer service, supervisors and supposedly managersBUT still there is no credit put back onto my credit card I have page after page after page of emails and have completely lost all faith is this once great company When someone takes money from you and does not deliver the product, isn't that THEFT? In addition to this complaint, I'm writing to any/everyone at Dell that I can reach and also contacting the Attorney General's Office I DO NOT NOT NOT want their computer I want my money back Too late - Christmas was here and gone!
My wife and I received a laptop as a Christmas gift December 2015, and by the first week of January it was having issues The computer would shutdown and restart on its one once a day, and then multiple times a day by the time I contacted Dell technical support the resolution was to send it in for repair and received it from the repair center on January 28th, soon after it would begin freezing, and needing a manual restart in order to use again This did not occur frequently at first, and by the time I sent it back for repairs it would freeze and need to be restarted every couple of minutesI held on to it long enough at the time in order to get my taxes finished and any other work related things at the time, and sent it in, receiving it from the repair center on April 8th, A week or two after getting it back the screen started to malfunction, blurring the picture but still operating Technical support decided to send me a new hard drive, which I was expected t
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
On December 21st, I purchased a Dell Inspiron laptop from Best Buy onlineUpon receipt of the laptop which was a gift, there were no apparent issues with the packaging or handlingOnce the laptop was opened and work began with it, I noted an issue in March of that the battery failed to hold a charge and would crash the computer at 50% battery lifeI promptly contacted best buy who referred to the manufacturer Dell, who advised that the product did not have a warranty and that nothing could be doneOn March 2018, I filled a dispute with my credit card company for the $charge of the laptops purchaseThe email was responded by April again denying responsibility for the damaged merchandiseI have reached out to Dell a number of times to no avail for any sort of customer service, lastly on May At this point, the laptops performance has slowed to the point that it is no longer usable and the battery still fails at 50% I have paid full price for a
I purchased a laptop for $from Dell and my mother paid the $remaining tax The next day I received an email that my order was cancelled I checked my bank account, they had taken the from my account and kept it Not only that, but the supervisor from Dell said that the payments never went through and that is why the order was cancelled In addition to them pocketing my payment, they charged my mother five payments of $which came to a total of $ It took me from am till pm constantly calling to finally reach a supervisor who knew how to read the case notes This supervisor also lied to me stating that Dell had already contacted my bank, which after calling my bank, there was no request to stop the payment and they processed the moneyMy bank also let me know that Dell tried charging my account seven times, but only one payment went through For a recap: I purchased a laptop, Dell charged me seven times with only one successful extraction of $206.99, th
Ordered online directly from Dell: Worst customer service ever! We were sent a damaged computer, just wanted a replacement phone calls later we gave up and asked for a refundIt took almost two months and more calls to get that refundThis is a large international very wealthy company to take that long to provide a refund is inexcusableWe will never order from Dell again
My son received a Christmas gift from his grandfather purchasedThe computer turned on Christmas day, but never againI first contacted Dell on January 14thAfter troubleshooting over the phone, they determined the memory card or cards, needed to be replacedThey said it fell within their policy to exchange the gift or have a technician fix it, but a technician would replace it with reconditioned parts We opted for the exchangeThey said they would send a box and it would be there within daysOn January 18th I received an email to confirm my addressI responded that day to confirmI again emailed them on the 21stI responded to check that they got my email confirmation and check statusThey responded on the 29th to tell us they would be reaching out to usOn the 30th they attempted to call, but I missed the callOn February 1, I received another email stating they would archive the caseI called them that dayThe customer service rep told me we were outside of our ret
On April 19th, I contacted Dell to receive online and over the phone support from them, based on the fact that our computer wasn't working wellIn total, I spent hours on the phone with the representative calling me back again, since the cell phone battery died, as well as the cordless phoneIt was attempted to fix the problem, but ultimately, we initiated reinstalling Windows on the systemThe system was under warranty, by the wayFor some reason, the reinstall didn't turn out right and I had to go to another computer that I have in the house to access the Dell website to download drivers, just to be able to get online againThe whole process was not successful, as the representative left the conversation, ultimately, saying that the rest could be ***e on my own when something finished downloadingBut I wasn't able to install it, so I wrote back with no replyThen I called in the next day, explaining the situation of the day before, where the system wouldn't even turn on a
Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges
Purchased a Dell 17" laptop on 11/24/ The laptop arrived on 11/28/ The laptop footprint was much larger than anticipated so I purchased a Dell 15" laptop on 11/29/which was delivered on 12/1/ I tried to obtain shipping labels at dell.com to return the 17" laptop on 11/but the online tool failed I proceeded to contact the Dell return department at which time I was told the process was being reviewed I called again, twice more, only to learn that the representative I spoke to stated that the return case was locked and that there was nothing he could do So, Dell is prohibiting me from returning this 17" laptop even though I initiated the return process well within the return window Order number - [redacted]
I believe my Dell Inspiron (7352) has an incorrectly manufactured (small) lock slotThe security lock slot in my Dell Inspiron only measures 3/16" (0.1875") wideThe lock slot in my older Dell Inspiron measures closer to 4/16" (0.25") I purchased the Dell Inspiron (7352) in March On September 21, I purchased a Noble Wedge Profile Lock (Dell part A/ Manufacturer part TZ08) from DellI was told by Dell sales that this was the correct security cable lock for the Dell Inspiron (7352)When received it did not fit into the lock slot of the Dell Inspiron (7352)I contacted Dell and told them that the Noble Wedge Profile Lock did not fitDell then sent me a Combination lock (Dell Part# : 461-AADF / Manufacturer Part#: P9NG5) that also did not fitBoth have been returned to DellWhen Dell was informed that both cable locks sent did not fit Dell did not offer any solutionDell would not admit to a issue with the lock slot in the computer or any issue
I bought dell laptop computer last year with order ID [redacted] and when I got it I was having problem with internet connectivity which I make a complain on it while I was already assigned in [redacted] to which I was told that I need to bring it back for them (US) to change the internet card, another option is for them to send me a replacement internet card and for me to just have some one do it in [redacted] but it will be at my own riskTo which I never call them back until now as I have office mate coming back from US to [redacted] and so I thought since my one year warranty will also end and the last April I bring it to Japan to see if truly it is the internet connection or the computer that has an issue and the problem is still the same Today I call Dell to request for the replacement card to be send to me but then I was informed that they need to run test to which they did but at one point it was not allowing them to go inside my computer remotely thus they told me to
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained In the end, Dell lost a loyal customerThanks for listening
I purchased my daughter a Dell Inspiron Special Edition laptop that came out to just over $Because my daughter was hospitalized with cancer, she rarely used the laptop, so it sat at home in the box on her desk for quite a few months, rarely if ever being usedAnd when I say rarely, I mean since buying it August until it broke in September 2016, I don’t believe it got so much as hours of use Now, when I tried to install an update in Septit stopped and would not proceedCalled Dell, the laptop gave off a “No bootable device error,” which I now know meant the laptop’s OS needed to be reinstalledMakes sense given it died while being upgradedNonetheless, Dell suggested an expensive 1TB hard drive which cost hundreds of dollarsAfter asking if there were other options, I was put on hold and told about a $hard drive, which I purchased I then install the hard drive and I’m still getting the "no bootable devise" error and Dell says what I really needed was
I purchased a laptop computer from DellAfter about months of use the battery was not charging consistentlyThe warranty is good until January of After calling Dell customer support I was provided shipping documents to send the computer to a Dell location in TexasAfter about week I received a message from Dell claiming the much of the computer had to be replaced at the cost of over $Dell claimed that the keyboard, motherboard and processor were damagedWhen the computer was sent to Dell the keyboard was working, and I had no performance issues beyond the battery problemI am merely requesting that Dell fix the battery issue which is under warrantyThey refuse to do so
Dell Order # [redacted] ; Cust#: [redacted] ; Service Tag# [redacted] ; Express Service Code#: [redacted] I have just gone through the worst customer service experience ever with Dell On 8/4/2016, I received my brand new approx $Dell Desktop PCSince the day I received it, it has never worked properlyIn the short time that I have had it, I have been on the phone for hours and hours (numerous different times) while Dell Tech Support took control of my PC trying to fix the issues Finally, after several weeks and it was still not working, on 9/3/2016, the tech person says the only thing left to try to resolve the issues was to erase everything on the hard drive and reinstall the operating systemAgain, that was on 9/3/after all the other attempts had failed Today, when I called to report that it still wasn't working properly, they had the nerve to tell me that it was past the day window to return the product and I would not be able to get a refundAt that point, C
I purchased computer monitors from Dell.com on April 1st, These monitors were on promotion which offered a $promotional gift card for each monitor ordered and the gift cards should be sent 10-days after order dateHowever I did not receive any of them days after purchase I called Dell customer service department approximately on May 20thThey said they had some issue with their system and ordered the promotional gift cards for me and asked me to wait for 5-business days On May 25th, I received an email from dell customer care that they can not issue promotional gift cards because the orders were redeemed as reseller orderBut these monitors were purchased for a local small business use and were absolutely not intended for resale I sincerely request that Dell Incfulfill their promotion and send the promotional gift cards to me
sent back to dell multiple times for repairs sent back each time for same problems They had the computer for many weeks n I still have the same problem took computer to independent repair shop , told it has a bad mother board have call dell over times n left multiple messages n never received a call back ! I have e mail repair techs at Dell n have not heard back have a $ computer that is worthless last repair tech I talk to , told me that if I had any more problems , that he would exchange the computer , again no call or email back from [redacted] ***
I purchased a Dell Inpiron Dell, Purchase ID No [redacted] My order was confirmed on 1//16/Shortly after receipt of the laptop, I began noticing serious performance issues Specifically, the computer was slow and pre-installed Internet Explorer was slow and unable to launch Java appelet chatsI contacted Dell Technical support to address the issue, they remoted into the computer While I was unable to get Java working properly, for a short time, the computer seemed to be working more quickly However, Internet Explorer, which is what Dell had pre-loaded, seems to be intermittently slow The Java software does not work at all When I contacted Dell subsequently, they told me my only option was to pay another ~$for software support This is outrageous on a computer that is only a few weeks old (and which never worked properly) They clearly sold me a lemon, and they should be willing to get it into basic functional shape A member of the public who is ignorant abou
They gave me a run around for my software I purchasedI couldn't properly find the software and use it and they had given me a terrible attitude when I said I couldn't understand themVery disrespectfulAlso wouldn't refund me for the software
I have been waiting for Dell to put the money back onto my Credit Card ($137.79) for a laptop which they never delivered since 11-29- They have been telling me for weeks - the money will credited in hrsI have spent over hrs on the telephone with these people I tried dealing with sales, customer service, supervisors and supposedly managersBUT still there is no credit put back onto my credit card I have page after page after page of emails and have completely lost all faith is this once great company When someone takes money from you and does not deliver the product, isn't that THEFT? In addition to this complaint, I'm writing to any/everyone at Dell that I can reach and also contacting the Attorney General's Office I DO NOT NOT NOT want their computer I want my money back Too late - Christmas was here and gone!
My wife and I received a laptop as a Christmas gift December 2015, and by the first week of January it was having issues The computer would shutdown and restart on its one once a day, and then multiple times a day by the time I contacted Dell technical support the resolution was to send it in for repair and received it from the repair center on January 28th, soon after it would begin freezing, and needing a manual restart in order to use again This did not occur frequently at first, and by the time I sent it back for repairs it would freeze and need to be restarted every couple of minutesI held on to it long enough at the time in order to get my taxes finished and any other work related things at the time, and sent it in, receiving it from the repair center on April 8th, A week or two after getting it back the screen started to malfunction, blurring the picture but still operating Technical support decided to send me a new hard drive, which I was expected t
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
On December 21st, I purchased a Dell Inspiron laptop from Best Buy onlineUpon receipt of the laptop which was a gift, there were no apparent issues with the packaging or handlingOnce the laptop was opened and work began with it, I noted an issue in March of that the battery failed to hold a charge and would crash the computer at 50% battery lifeI promptly contacted best buy who referred to the manufacturer Dell, who advised that the product did not have a warranty and that nothing could be doneOn March 2018, I filled a dispute with my credit card company for the $charge of the laptops purchaseThe email was responded by April again denying responsibility for the damaged merchandiseI have reached out to Dell a number of times to no avail for any sort of customer service, lastly on May At this point, the laptops performance has slowed to the point that it is no longer usable and the battery still fails at 50% I have paid full price for a
I purchased a laptop for $from Dell and my mother paid the $remaining tax The next day I received an email that my order was cancelled I checked my bank account, they had taken the from my account and kept it Not only that, but the supervisor from Dell said that the payments never went through and that is why the order was cancelled In addition to them pocketing my payment, they charged my mother five payments of $which came to a total of $ It took me from am till pm constantly calling to finally reach a supervisor who knew how to read the case notes This supervisor also lied to me stating that Dell had already contacted my bank, which after calling my bank, there was no request to stop the payment and they processed the moneyMy bank also let me know that Dell tried charging my account seven times, but only one payment went through For a recap: I purchased a laptop, Dell charged me seven times with only one successful extraction of $206.99, th
Ordered online directly from Dell: Worst customer service ever! We were sent a damaged computer, just wanted a replacement phone calls later we gave up and asked for a refundIt took almost two months and more calls to get that refundThis is a large international very wealthy company to take that long to provide a refund is inexcusableWe will never order from Dell again
My son received a Christmas gift from his grandfather purchasedThe computer turned on Christmas day, but never againI first contacted Dell on January 14thAfter troubleshooting over the phone, they determined the memory card or cards, needed to be replacedThey said it fell within their policy to exchange the gift or have a technician fix it, but a technician would replace it with reconditioned parts We opted for the exchangeThey said they would send a box and it would be there within daysOn January 18th I received an email to confirm my addressI responded that day to confirmI again emailed them on the 21stI responded to check that they got my email confirmation and check statusThey responded on the 29th to tell us they would be reaching out to usOn the 30th they attempted to call, but I missed the callOn February 1, I received another email stating they would archive the caseI called them that dayThe customer service rep told me we were outside of our ret
On April 19th, I contacted Dell to receive online and over the phone support from them, based on the fact that our computer wasn't working wellIn total, I spent hours on the phone with the representative calling me back again, since the cell phone battery died, as well as the cordless phoneIt was attempted to fix the problem, but ultimately, we initiated reinstalling Windows on the systemThe system was under warranty, by the wayFor some reason, the reinstall didn't turn out right and I had to go to another computer that I have in the house to access the Dell website to download drivers, just to be able to get online againThe whole process was not successful, as the representative left the conversation, ultimately, saying that the rest could be ***e on my own when something finished downloadingBut I wasn't able to install it, so I wrote back with no replyThen I called in the next day, explaining the situation of the day before, where the system wouldn't even turn on a
Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges
Purchased a Dell 17" laptop on 11/24/ The laptop arrived on 11/28/ The laptop footprint was much larger than anticipated so I purchased a Dell 15" laptop on 11/29/which was delivered on 12/1/ I tried to obtain shipping labels at dell.com to return the 17" laptop on 11/but the online tool failed I proceeded to contact the Dell return department at which time I was told the process was being reviewed I called again, twice more, only to learn that the representative I spoke to stated that the return case was locked and that there was nothing he could do So, Dell is prohibiting me from returning this 17" laptop even though I initiated the return process well within the return window Order number - [redacted]
I believe my Dell Inspiron (7352) has an incorrectly manufactured (small) lock slotThe security lock slot in my Dell Inspiron only measures 3/16" (0.1875") wideThe lock slot in my older Dell Inspiron measures closer to 4/16" (0.25") I purchased the Dell Inspiron (7352) in March On September 21, I purchased a Noble Wedge Profile Lock (Dell part A/ Manufacturer part TZ08) from DellI was told by Dell sales that this was the correct security cable lock for the Dell Inspiron (7352)When received it did not fit into the lock slot of the Dell Inspiron (7352)I contacted Dell and told them that the Noble Wedge Profile Lock did not fitDell then sent me a Combination lock (Dell Part# : 461-AADF / Manufacturer Part#: P9NG5) that also did not fitBoth have been returned to DellWhen Dell was informed that both cable locks sent did not fit Dell did not offer any solutionDell would not admit to a issue with the lock slot in the computer or any issue
I bought dell laptop computer last year with order ID [redacted] and when I got it I was having problem with internet connectivity which I make a complain on it while I was already assigned in [redacted] to which I was told that I need to bring it back for them (US) to change the internet card, another option is for them to send me a replacement internet card and for me to just have some one do it in [redacted] but it will be at my own riskTo which I never call them back until now as I have office mate coming back from US to [redacted] and so I thought since my one year warranty will also end and the last April I bring it to Japan to see if truly it is the internet connection or the computer that has an issue and the problem is still the same Today I call Dell to request for the replacement card to be send to me but then I was informed that they need to run test to which they did but at one point it was not allowing them to go inside my computer remotely thus they told me to