I ordered a 3DS XL from Dell.com on Decfor my sons Christmas presentI received an email confirmation that day with my order number and it said the expected arrival date was Dec16-By Decnothing had changed the package hadn't shipped yet, so I calledThe automated system said the same thing that the package would arrive before DecOn the 20th I still hadn't seen any change when I checked the order online so I called the customer service number to speak with a representative At that time I was informed that the 3DS XL was out of stock and they were sorryI was so upset, days before Christmas I find out that the present I was getting for my son was not coming, when was Dell going to notify me that the item was out of stock? What terrible business practice, if an item is out of stock it should say that onlineI was/am LIVID and will NEVER do any kind of business with Dell in any form again
about months ago I sent in my laptop for repair and within weeks period they returned it and it worked for weeks then it failed again I have called and they sent me another label to send it in for repair again which I did and they received my laptop and by May 12th it was supposed to have been fixed and returned to mewhen I contacted several times they kept telling me it's in repairs and waiting for parts which supposedly they were going to receive it by the May 12th and repairs then would take place and I will receive the laptop shortly after that it has been weeks since then and no response during the past week I have been trying to keep in touch with key people by the names of [redacted] ***, [redacted] , and [redacted] and none of them yet to communicate back to me despite the automated message from Dell that I received that within hours someone will get back to me i'm reaching out to you to get your help to get Dell to respond to me about my laptop's rep
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a [redacted] ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
bought a computer from dell about months ago the computer keeps having problems and will not start up after trys and dell tech support keeps wiping out the computer and we lose all of our data it still wont work.my wife uses the computer for her school and I was the computer for all household and bill payingnow they want to take it back and try some parts changing stuff.this model computer is defective a lot of people having the same type of issues and dell cant or wont recall them or fix them and refuse to take them back and issue a refund
I returned a laptop computer for repairs covered under warranty. Due to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchange. The computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I provided. Due to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlines. I can't afford more than a month of downtime for warranty repair.
I had recently purchased dell xps 9560 from the Microsoft store In Connecticut. After a couple of weeks of using for simple web browsing or school work. The finger print reader which was an extra feature purchased from the manufacturer. At the Microsoft store. Has completely stopped working. The operating system that the xps came with will not setup the finger print reader. This less then a month old laptop bought from a official partner of dell does not work. I call the tech support line from the dell website. They found nothing wrong with drivers or the actual parts of the computer. As they cannot fix it they offer me another number which should help. This was their software department. Who to my surprise tells me to fix a issue that is present on my new laptop from dell. I need to pay for tech support to have this fixed. I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty device. If you go on the forums this issue h
I placed an order for a computer and printer in the amount of $680. I have in writing from the salesman who took my order confirmation that I would receive a rebate within 48 hours for my purchase. It is now a week later and I have not received any rebate. I have contacted customer support, sales, etc. and have not received any help. I have spent over two hours on the phone trying to resolve this issue and still have not received the rebate I was told I would receive, which I have in writing, from Dell. Their customer service is terrible and seems to be outsourced. I would like a Dell Supervisor to contact me directly to resolve this issue.
I purchased a laptop from Dell via their website on 2/1/2016 at 17:03. I received an order confirmation from Dell via email on 2/1/2016 at 21:19. On 2/2/2016 at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information. This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation. I received a new email from Dell on 2/2/2016 at 18:12, advising me that the order had been shipped. I received another email from Dell on 2/2/2016 at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction. The preceding email for shipment notification had included a FedEx tracking number, which was [redacted] . This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I [redacted] *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
The Inspirion that I purchased on May 28th, has issues of turning off at the slightest tap or touch, an error that battery is not compatible with device (the battery is the one that came in the box at time of purchase) and then stopped working all together I contacted Dell tech support, there were issues with this process such as getting hung up on, no call backs When I was finally able to trouble shoot w/tech support it took over a week for them to get the label correct, to return the product for repair I was forced to call repeatedly and make several trips to Fed Ex to get this shipped for repair When I received the product back, there was and is a finger print on the inside of the screen, a staple lodged under the N key I again called Dell The rep I spoke with advised that this is a dispatch issue and guaranteed me that he would escalate the issue and guaranteed that I would get a call from Dell dispatch To date this has not happened and that call took place on Dec
I purchased a TV on 09/for which I got an order confirmation and since there was an issue with the card, I was asked to call and have the order reprocessedWhen the order was reprocessed I was assured that I will get the gift card as per the original condition of the saleI got the gift card for the 2nd order I placed on the same date but did no get for the other orderWhen I asked them I was told that since when the order was reprocessed on 9/there was no gift card available and hence I will not get itI was also promised a $for keeping the TV which arrived in a damaged box but the TV was working fineThen they did not give me either the $Gift card or the $that was promised
Our Dell laptop is nine months old and under a one year warranty which Dell refuses to honor The laptop stopped working two weeks ago when the port that the power cord plugs into stopped functioningThis is an internal port I complained to [redacted] ***, where we bought the laptop in March, They said it had not been manufactured well and Dell should replace or repair it We have spent hours online "chatting" with Dell's customer service department They refuse to honor our warranty They say it is "normal" for this to happen (wear and tear) [redacted] said Dell often puts people off and I need to speak with a manager Dell's customer service rep refused to let me speak to their supervisor!! They even wrote in our chat session, "according to the warranty the system is not covered for any breakage"! So, Dell believes they don't have to cover any breakage with their warranties
I purchased a $laptop from Dell.com that came with a free inch TVAfter tax and everything, it was $1, Hated the computer, returned it the next dayReceived an RMA number for the products and shipped them out via UPS the next dayThey attempted to bribe me twice with a $discount and a $discount to keep the unitsI declinedThis was on July 19th, They told me it would be up business days, no longer than days to receive my refundWhat they did was try to short meThey wired me $on July 28thNever saw another pennyContacted them on August 21st, over days from when I received my RMAThey had no answers for meThe support specialist was useless and was forcing me to wait another 5-business days just to get information on why I wasn't refunded the full amountbusiness days passNow I finally have my refund, yet they didn't communicate at allKeep in mind -- this whole time, I've received at least 4-pieces of advertisement to my m
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
I am the owner of a Dell Inspiron laptop which has recently had issues with turning on The laptop ceased working during the warranty period I called Dell and talked to [redacted] _ [redacted] who was very helpful, professional, and polite After trying to troubleshoot the computer for a while it was identified that the computer needed to be repaired at Dell's repair depot I sent the computer in and it was returned to me on May 11th It was in working condition and it was reported that the "H1XYW - Motherboard" was defective and had been replaced I assumed the problem had been resolved [redacted] sent me an e-mail stating that if anything more happened to send him an e-mail so he could reopen the case At the end of June while I was on a trip during my military service the computer started exhibiting the same behavior as before and stopped working I emailed [redacted] on the 6th of July when I had access to a computer again and he responded on July 11th saying there was not
I placed an order for a certified refurbished computer on October 10th and they sent an email to me saying that I would receive a confirmation email shortlyI never received a confirmation email so I gave it a dayI called the next day to see what was going on and the representative told me there was a hold placed on my account and that my order had been cancelledI never received an email or phone to let me know that my order was cancelledI then ask him if I can get my account off hold and replace the orderThis is where I spend the next four hours getting transferred and put on hold to get my account off holdI eventually end up with someone who tells me that the system I was looking at has already been sold to someone elseI had been waiting weeks constantly refreshing the website waiting for a system with the exact specifications I wanted to come upNow what am I supposed to just keep waiting around for another to show up? This was very disrespectful to me for not notify
I ordered a 3DS XL from Dell.com on Decfor my sons Christmas presentI received an email confirmation that day with my order number and it said the expected arrival date was Dec16-By Decnothing had changed the package hadn't shipped yet, so I calledThe automated system said the same thing that the package would arrive before DecOn the 20th I still hadn't seen any change when I checked the order online so I called the customer service number to speak with a representative At that time I was informed that the 3DS XL was out of stock and they were sorryI was so upset, days before Christmas I find out that the present I was getting for my son was not coming, when was Dell going to notify me that the item was out of stock? What terrible business practice, if an item is out of stock it should say that onlineI was/am LIVID and will NEVER do any kind of business with Dell in any form again
about months ago I sent in my laptop for repair and within weeks period they returned it and it worked for weeks then it failed again I have called and they sent me another label to send it in for repair again which I did and they received my laptop and by May 12th it was supposed to have been fixed and returned to mewhen I contacted several times they kept telling me it's in repairs and waiting for parts which supposedly they were going to receive it by the May 12th and repairs then would take place and I will receive the laptop shortly after that it has been weeks since then and no response during the past week I have been trying to keep in touch with key people by the names of [redacted] ***, [redacted] , and [redacted] and none of them yet to communicate back to me despite the automated message from Dell that I received that within hours someone will get back to me i'm reaching out to you to get your help to get Dell to respond to me about my laptop's rep
I ordered a dell monitor and had payed for itDell has that product but Dell canceled my order
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a [redacted] ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
bought a computer from dell about months ago the computer keeps having problems and will not start up after trys and dell tech support keeps wiping out the computer and we lose all of our data it still wont work.my wife uses the computer for her school and I was the computer for all household and bill payingnow they want to take it back and try some parts changing stuff.this model computer is defective a lot of people having the same type of issues and dell cant or wont recall them or fix them and refuse to take them back and issue a refund
I returned a laptop computer for repairs covered under warranty. Due to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchange. The computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I provided. Due to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlines. I can't afford more than a month of downtime for warranty repair.
I had recently purchased dell xps 9560 from the Microsoft store In Connecticut. After a couple of weeks of using for simple web browsing or school work. The finger print reader which was an extra feature purchased from the manufacturer. At the Microsoft store. Has completely stopped working. The operating system that the xps came with will not setup the finger print reader. This less then a month old laptop bought from a official partner of dell does not work. I call the tech support line from the dell website. They found nothing wrong with drivers or the actual parts of the computer. As they cannot fix it they offer me another number which should help. This was their software department. Who to my surprise tells me to fix a issue that is present on my new laptop from dell. I need to pay for tech support to have this fixed. I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty device. If you go on the forums this issue h
I placed an order for a computer and printer in the amount of $680. I have in writing from the salesman who took my order confirmation that I would receive a rebate within 48 hours for my purchase. It is now a week later and I have not received any rebate. I have contacted customer support, sales, etc. and have not received any help. I have spent over two hours on the phone trying to resolve this issue and still have not received the rebate I was told I would receive, which I have in writing, from Dell. Their customer service is terrible and seems to be outsourced. I would like a Dell Supervisor to contact me directly to resolve this issue.
I purchased a laptop from Dell via their website on 2/1/2016 at 17:03. I received an order confirmation from Dell via email on 2/1/2016 at 21:19. On 2/2/2016 at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information. This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation. I received a new email from Dell on 2/2/2016 at 18:12, advising me that the order had been shipped. I received another email from Dell on 2/2/2016 at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction. The preceding email for shipment notification had included a FedEx tracking number, which was [redacted] . This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I [redacted] *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
The Inspirion that I purchased on May 28th, has issues of turning off at the slightest tap or touch, an error that battery is not compatible with device (the battery is the one that came in the box at time of purchase) and then stopped working all together I contacted Dell tech support, there were issues with this process such as getting hung up on, no call backs When I was finally able to trouble shoot w/tech support it took over a week for them to get the label correct, to return the product for repair I was forced to call repeatedly and make several trips to Fed Ex to get this shipped for repair When I received the product back, there was and is a finger print on the inside of the screen, a staple lodged under the N key I again called Dell The rep I spoke with advised that this is a dispatch issue and guaranteed me that he would escalate the issue and guaranteed that I would get a call from Dell dispatch To date this has not happened and that call took place on Dec
I purchased a TV on 09/for which I got an order confirmation and since there was an issue with the card, I was asked to call and have the order reprocessedWhen the order was reprocessed I was assured that I will get the gift card as per the original condition of the saleI got the gift card for the 2nd order I placed on the same date but did no get for the other orderWhen I asked them I was told that since when the order was reprocessed on 9/there was no gift card available and hence I will not get itI was also promised a $for keeping the TV which arrived in a damaged box but the TV was working fineThen they did not give me either the $Gift card or the $that was promised
Our Dell laptop is nine months old and under a one year warranty which Dell refuses to honor The laptop stopped working two weeks ago when the port that the power cord plugs into stopped functioningThis is an internal port I complained to [redacted] ***, where we bought the laptop in March, They said it had not been manufactured well and Dell should replace or repair it We have spent hours online "chatting" with Dell's customer service department They refuse to honor our warranty They say it is "normal" for this to happen (wear and tear) [redacted] said Dell often puts people off and I need to speak with a manager Dell's customer service rep refused to let me speak to their supervisor!! They even wrote in our chat session, "according to the warranty the system is not covered for any breakage"! So, Dell believes they don't have to cover any breakage with their warranties
I purchased a $laptop from Dell.com that came with a free inch TVAfter tax and everything, it was $1, Hated the computer, returned it the next dayReceived an RMA number for the products and shipped them out via UPS the next dayThey attempted to bribe me twice with a $discount and a $discount to keep the unitsI declinedThis was on July 19th, They told me it would be up business days, no longer than days to receive my refundWhat they did was try to short meThey wired me $on July 28thNever saw another pennyContacted them on August 21st, over days from when I received my RMAThey had no answers for meThe support specialist was useless and was forcing me to wait another 5-business days just to get information on why I wasn't refunded the full amountbusiness days passNow I finally have my refund, yet they didn't communicate at allKeep in mind -- this whole time, I've received at least 4-pieces of advertisement to my m
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
I am the owner of a Dell Inspiron laptop which has recently had issues with turning on The laptop ceased working during the warranty period I called Dell and talked to [redacted] _ [redacted] who was very helpful, professional, and polite After trying to troubleshoot the computer for a while it was identified that the computer needed to be repaired at Dell's repair depot I sent the computer in and it was returned to me on May 11th It was in working condition and it was reported that the "H1XYW - Motherboard" was defective and had been replaced I assumed the problem had been resolved [redacted] sent me an e-mail stating that if anything more happened to send him an e-mail so he could reopen the case At the end of June while I was on a trip during my military service the computer started exhibiting the same behavior as before and stopped working I emailed [redacted] on the 6th of July when I had access to a computer again and he responded on July 11th saying there was not
I placed an order for a certified refurbished computer on October 10th and they sent an email to me saying that I would receive a confirmation email shortlyI never received a confirmation email so I gave it a dayI called the next day to see what was going on and the representative told me there was a hold placed on my account and that my order had been cancelledI never received an email or phone to let me know that my order was cancelledI then ask him if I can get my account off hold and replace the orderThis is where I spend the next four hours getting transferred and put on hold to get my account off holdI eventually end up with someone who tells me that the system I was looking at has already been sold to someone elseI had been waiting weeks constantly refreshing the website waiting for a system with the exact specifications I wanted to come upNow what am I supposed to just keep waiting around for another to show up? This was very disrespectful to me for not notify