I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, [redacted] *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with [redacted] ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are [redacted] and [redacted] ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
Purchased a laptop from Dell Received first week of January after only having computer for weeks It had to be returned for a replacement of the memory and the hard drive Received the computer back now I need to keep the laptop plugged in for it work I called to get a refund and was told after days nothing can be done which I find very hard to believe I purchased this laptop using their credit card Customer service was not very helpful and did nothing but repeat it is after days
for several days maybe now ( approx.) I been contacting dell regarding a issue with my touch on my laptop so far I have got no help at all just hang ups, my time wasted and excuses spoken to several supervisors who could careless and did nothing ( except one I spoke to on Monday who escalated issue) so seems this is acceptable behavior there to do nothing find it rather sad that they refuse to answer a simple question ( how to fix the issue) or something like that when asked but get upset and demand I answer anything they want , also find it odd that one person in out of warranty dept ( got sent there by one person when I asked for manager ( Tuesday) didn't even know what a touchpad is hmmm got a call from escalation person ( no name given ) at about 201pm pst who basically babbled and stated nothing iss there fault and I need to co-operate , really now? they cooperating by refusing to help? or hanging up on me? the driver for touch pad hasn't had a update in over year maybe cl
Recently made a large DELL purchase through the "American Airlines AAdvantage E-Shopping Mall" programIt was supposed to earn miles per dollar spentNo matching credit has postedCustomer service does nothingThis was Dell.com Purchase ID: [redacted] , purchased on 12/12/Subtotal on this order was $2,584.99, with $shipping and $in taxes, for a total charge of $2, I am owed 7,Aadvantage miles from this transaction
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com? Do multiple one star complaints really merit an A+ Rating?!
I purchased a camera and scan disk with dell a couple days before Christmas in and was told I could get it with next day shippingThe scan disk came but the camera did notWhen I inquired what happened they said it was back orderedThis was frustrating because they should have known that when I placed the orderI cancelled the order given I had to get the camera from another vendor Christmas Eve night Two weeks later they charged my credit/debit card account for the camera I called to get it refunded given I cancelled the orderI had an email confirmation of the cancelled orderI was told I would be refunded in 7-business daysIt is now August of and I am still waiting to get that refund! I have called several times, spoken to several representatives, most of them incompetent, sent emails of complaint that went unansweredI even involved my bank and dell claimed I received the cameraSo I had to call to show proof that I did notThey then claimed the
I order a product from Dell since 10/24/and still have not received the second shipment for this productThe product was order and invoice at $for a Dell UltraSharp Dual Monitor Bundle U2412MDell processed and charged my credit card for the order, however they only send the stand even though they invoice for bothUnfortunately my mom fell sick and was diagnosed with a terminal illness and I had to switch my priority to what mattered mostNow that things have slow down after my mom's funeral has pass, I decided to follwith Dell again, I am now being told that they were only shipping the stand for the price advertised due to an incorrect promotionDell did not send any advertising discrepancy email to me neither did any one follow up to advise of this issueDell should have either cancel the entire order or send an emailIt is really disgusting when companies treats their customer with no respect and behave as if there money is not appreciated What should
I receive the product and it didn't work I had to talk to six people before I could return the product I find this unacceptableThen I was told that I could return the product but not receive a new product unless I go back and re-order the same computer are hinting that I need to upgrade the computer that I purchased I received the computer that morning and on in three hours later it was not working
I recently purchased a Dell Computer from Dell.com I recieved an email confirmation In this email confirmation, I was added to some random guys account I was given alot of his personal information such as his home address and account numbers I called Dell to question this person/my account I as told that they could not change it I could not be assured about the security of my credit card used I was placed on hold for minutes at a time and transferred around every time that I complained I was not allowed to speak to a supervisor when I asked for one The only way I could talk to someone was through Facebook comments where I eventually got someone to cancel my order In the end, I even called the random guy who Dell put me on his account with him and told him who I was in case he got my billMy computer was canceled after it failed to ship one week after the delivery date that it never arrived on
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
Hi there I have used gift cards for separate orders I got an "order has been received" email for both but no confirmation emails, which were supposed to be sent out I called customer service and I was informed that the gift cards were not "verified" In short orders have been cancelled (without notice, mind you) If that is what happened, I just want to get credited back for the gift cards Since I did not get order numbers from confirmation emails that did not come, I have purchase ID's from the order emails: " [redacted] " and " [redacted] " I have been trying to follow up with their "Credit Card Order Processing department at [redacted] option *" I always end up getting disconnected after I get passed around to different agents I am not sure where else to turn to Is this something that your office can help me with? Thank you
I spoke to a Dell representative ( [redacted] ***) and told him what type of printer I needed for my business, [redacted] sent me back a confirmation email which included the proper printer that I would need, then he sold me the wrong printer, when I called him back and told him that he sold me the wrong printer [redacted] then tried to SELL me some additional piece to repair the printerI told him NOT A CHANCE he transferred me to his supervisor and the supervisor said that they would send the printer that was supposed to have been sent the first timeWhen the 2nd printer was sent I found out that it is the same printer so I called countless times regarding the printer and even several Dell representatives tried to communicate with each other to get the situation corrected, the last straw was when a Dell representative tried to help me and shut my business down for hours, I told them I wanted a refund and to some pick up these printers that has my office blocked offA company came to pick
I spoke with a salesman on 03/10/about purchasing a monitor that was on sale, needed to do some follow up so was given a quote that was valid for daysWhen I called today to purchase they refused to honor the quoteI purchased it for instead of the promised because he insinuated they wouldn't have any left and I would not get it at any priceHe also told me the estimate was only good for days, he messed up when he put the info in I would like to have the monitor for the price I was given and to know that they are not doing this to others Quote number [redacted] Cr [redacted]
On January 22nd I purchased two Dell U2715H dell monitors on Dell order [redacted] , one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" ( [redacted] ) Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag" Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
I purchased a Television from Dell back in February and the TV came with a $Dell Gift Card I received the TV and in the order it stated that the Gift Card would be emailed to my email on my account which is [redacted] @yahoo.com within 10-days from the date of shipment of the product The TV first stated to be shipping on March 1st when I placed the order and then for no reason changed to March 3rd So that takes us to March 18th as the latest date to receive the Gift Card The 18th came and went and no gift card was received I contacted Dell Chat on Monday March 20th and they claimed I would have it in 3-Days I contacted Dell today again and they claimed that their systems were having an issue and it wasn't sent They claim they needed more time but I simply asked for a Gift Card to be mailed for the $that I was owed or a $Credit to my account and they refused to do so even though it was their fault All I want is my $Gift Card or a REFUND of $
Initially, Dell had a problem with authorizing my parent's credit card twiceI called them about it and they could not help me at all, in fact they would continually pass me around several of their phone centers and at some points they actually hung up on me because the customer order number they needed was labeled as "Yet to be assigned" and they got angry that I could not provide the customer order number after I explained that it had yet to be assignedAfter this ordeal of calling them after each period they had assured me it would be released by, both my parents and I had enough so we told them that we would cancel the orderAt that point they told me that it had conveniently passed the no cancellation period, I spoke with the supervisor and after talking with him, he assured me that he would recall the package and do a full refund so I would not have to worry about itI had them email me a confirmation just to make sure they would follow up A week later, today the 14th of Oc
Have a new computer that's covered under warranty Sent it in for repairs and it was returned without the defective power button being replaced Long story short, sent it back in again and it sat there for a rather long timeThey finally notified me the part they needed was back ordered and they didn't have an ETA, so they offered to replace the machine on 10/31/ Instead of receiving a replacement machine, the original machine arrived back on 11/8/with a letter stating "the problem identified is not covered by Dell's Limited Warranty" I have attempted to reach out to Dell via multiple emails, even sending emails to "Executive Escalations Management" but have not been able to get anywhere Quite frankly, this is breach of warranty The service tag on the machine is Service Tag *** and the Depot service number is [redacted] This has been dragging on for over months and this is ridiculous!
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, [redacted] *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with [redacted] ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are [redacted] and [redacted] ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
Purchased a laptop from Dell Received first week of January after only having computer for weeks It had to be returned for a replacement of the memory and the hard drive Received the computer back now I need to keep the laptop plugged in for it work I called to get a refund and was told after days nothing can be done which I find very hard to believe I purchased this laptop using their credit card Customer service was not very helpful and did nothing but repeat it is after days
for several days maybe now ( approx.) I been contacting dell regarding a issue with my touch on my laptop so far I have got no help at all just hang ups, my time wasted and excuses spoken to several supervisors who could careless and did nothing ( except one I spoke to on Monday who escalated issue) so seems this is acceptable behavior there to do nothing find it rather sad that they refuse to answer a simple question ( how to fix the issue) or something like that when asked but get upset and demand I answer anything they want , also find it odd that one person in out of warranty dept ( got sent there by one person when I asked for manager ( Tuesday) didn't even know what a touchpad is hmmm got a call from escalation person ( no name given ) at about 201pm pst who basically babbled and stated nothing iss there fault and I need to co-operate , really now? they cooperating by refusing to help? or hanging up on me? the driver for touch pad hasn't had a update in over year maybe cl
Recently made a large DELL purchase through the "American Airlines AAdvantage E-Shopping Mall" programIt was supposed to earn miles per dollar spentNo matching credit has postedCustomer service does nothingThis was Dell.com Purchase ID: [redacted] , purchased on 12/12/Subtotal on this order was $2,584.99, with $shipping and $in taxes, for a total charge of $2, I am owed 7,Aadvantage miles from this transaction
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com? Do multiple one star complaints really merit an A+ Rating?!
I purchased a camera and scan disk with dell a couple days before Christmas in and was told I could get it with next day shippingThe scan disk came but the camera did notWhen I inquired what happened they said it was back orderedThis was frustrating because they should have known that when I placed the orderI cancelled the order given I had to get the camera from another vendor Christmas Eve night Two weeks later they charged my credit/debit card account for the camera I called to get it refunded given I cancelled the orderI had an email confirmation of the cancelled orderI was told I would be refunded in 7-business daysIt is now August of and I am still waiting to get that refund! I have called several times, spoken to several representatives, most of them incompetent, sent emails of complaint that went unansweredI even involved my bank and dell claimed I received the cameraSo I had to call to show proof that I did notThey then claimed the
I order a product from Dell since 10/24/and still have not received the second shipment for this productThe product was order and invoice at $for a Dell UltraSharp Dual Monitor Bundle U2412MDell processed and charged my credit card for the order, however they only send the stand even though they invoice for bothUnfortunately my mom fell sick and was diagnosed with a terminal illness and I had to switch my priority to what mattered mostNow that things have slow down after my mom's funeral has pass, I decided to follwith Dell again, I am now being told that they were only shipping the stand for the price advertised due to an incorrect promotionDell did not send any advertising discrepancy email to me neither did any one follow up to advise of this issueDell should have either cancel the entire order or send an emailIt is really disgusting when companies treats their customer with no respect and behave as if there money is not appreciated What should
I receive the product and it didn't work I had to talk to six people before I could return the product I find this unacceptableThen I was told that I could return the product but not receive a new product unless I go back and re-order the same computer are hinting that I need to upgrade the computer that I purchased I received the computer that morning and on in three hours later it was not working
I recently purchased a Dell Computer from Dell.com I recieved an email confirmation In this email confirmation, I was added to some random guys account I was given alot of his personal information such as his home address and account numbers I called Dell to question this person/my account I as told that they could not change it I could not be assured about the security of my credit card used I was placed on hold for minutes at a time and transferred around every time that I complained I was not allowed to speak to a supervisor when I asked for one The only way I could talk to someone was through Facebook comments where I eventually got someone to cancel my order In the end, I even called the random guy who Dell put me on his account with him and told him who I was in case he got my billMy computer was canceled after it failed to ship one week after the delivery date that it never arrived on
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
Hi there I have used gift cards for separate orders I got an "order has been received" email for both but no confirmation emails, which were supposed to be sent out I called customer service and I was informed that the gift cards were not "verified" In short orders have been cancelled (without notice, mind you) If that is what happened, I just want to get credited back for the gift cards Since I did not get order numbers from confirmation emails that did not come, I have purchase ID's from the order emails: " [redacted] " and " [redacted] " I have been trying to follow up with their "Credit Card Order Processing department at [redacted] option *" I always end up getting disconnected after I get passed around to different agents I am not sure where else to turn to Is this something that your office can help me with? Thank you
I spoke to a Dell representative ( [redacted] ***) and told him what type of printer I needed for my business, [redacted] sent me back a confirmation email which included the proper printer that I would need, then he sold me the wrong printer, when I called him back and told him that he sold me the wrong printer [redacted] then tried to SELL me some additional piece to repair the printerI told him NOT A CHANCE he transferred me to his supervisor and the supervisor said that they would send the printer that was supposed to have been sent the first timeWhen the 2nd printer was sent I found out that it is the same printer so I called countless times regarding the printer and even several Dell representatives tried to communicate with each other to get the situation corrected, the last straw was when a Dell representative tried to help me and shut my business down for hours, I told them I wanted a refund and to some pick up these printers that has my office blocked offA company came to pick
I spoke with a salesman on 03/10/about purchasing a monitor that was on sale, needed to do some follow up so was given a quote that was valid for daysWhen I called today to purchase they refused to honor the quoteI purchased it for instead of the promised because he insinuated they wouldn't have any left and I would not get it at any priceHe also told me the estimate was only good for days, he messed up when he put the info in I would like to have the monitor for the price I was given and to know that they are not doing this to others Quote number [redacted] C
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On January 22nd I purchased two Dell U2715H dell monitors on Dell order [redacted] , one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" ( [redacted] ) Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag" Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
I purchased a Television from Dell back in February and the TV came with a $Dell Gift Card I received the TV and in the order it stated that the Gift Card would be emailed to my email on my account which is [redacted] @yahoo.com within 10-days from the date of shipment of the product The TV first stated to be shipping on March 1st when I placed the order and then for no reason changed to March 3rd So that takes us to March 18th as the latest date to receive the Gift Card The 18th came and went and no gift card was received I contacted Dell Chat on Monday March 20th and they claimed I would have it in 3-Days I contacted Dell today again and they claimed that their systems were having an issue and it wasn't sent They claim they needed more time but I simply asked for a Gift Card to be mailed for the $that I was owed or a $Credit to my account and they refused to do so even though it was their fault All I want is my $Gift Card or a REFUND of $
Initially, Dell had a problem with authorizing my parent's credit card twiceI called them about it and they could not help me at all, in fact they would continually pass me around several of their phone centers and at some points they actually hung up on me because the customer order number they needed was labeled as "Yet to be assigned" and they got angry that I could not provide the customer order number after I explained that it had yet to be assignedAfter this ordeal of calling them after each period they had assured me it would be released by, both my parents and I had enough so we told them that we would cancel the orderAt that point they told me that it had conveniently passed the no cancellation period, I spoke with the supervisor and after talking with him, he assured me that he would recall the package and do a full refund so I would not have to worry about itI had them email me a confirmation just to make sure they would follow up A week later, today the 14th of Oc
Have a new computer that's covered under warranty Sent it in for repairs and it was returned without the defective power button being replaced Long story short, sent it back in again and it sat there for a rather long timeThey finally notified me the part they needed was back ordered and they didn't have an ETA, so they offered to replace the machine on 10/31/ Instead of receiving a replacement machine, the original machine arrived back on 11/8/with a letter stating "the problem identified is not covered by Dell's Limited Warranty" I have attempted to reach out to Dell via multiple emails, even sending emails to "Executive Escalations Management" but have not been able to get anywhere Quite frankly, this is breach of warranty The service tag on the machine is Service Tag *** and the Depot service number is [redacted] This has been dragging on for over months and this is ridiculous!