I started this under Dispute # [redacted] - but I cannot reply to the initial message and would like some resolution from Dell now from 12/ I’ve tried contacting their customer support service for two days and I find that they are very rudeSome have lied to me others have put me on hold and it just gets disconnected twiceWhen I did get a manager he said there’s nothing to do so cancel the order or cancel and re-order the same order and hope that your order comes in fasterThe main reason why I had to contact your support team is because they failed to contact me when my order was on a holding status for over a week Update 1/23/- Checked my order status and it has been pushed back again another days and no communication from Dell whatsoever This is unacceptable to order something and wait more than months and not any communication accept from me trying to contact them
My computer is broken AGAINThe Dell Warranty division is hard to communicate withI asked for a system exchangeThey said they would get back to me in a few daysI don't have time to waitMy computer has been broken more than it has been working since I have owned itplus service calls on this computerDell wont respond to this Revdex.com report eitherThey just ignore their customersWhat a shameI will never buy Dell again and we have been long term customers
On the 24th of August I was delivered two laptops both of which were delivered with fatal hardware errorsI ordered the two laptops when I did because I needed at least one working computer for class assignments due over the weekend, as you can assume that assignment went uncompletedOn the 24th I spent roughly a two hours on the phone with tech support to arrive at no resolution before we hung up they were to send a technician out to my house to fix the computers, the reps request for this was subsequently denied the next dayI called back and asked for a replacement to be sent out and also informed the rep that the second laptop had the same error code (service tag [redacted] ) this also needs to be replacedMy intent here is to get something in the mail before Friday so I don’t miss any more class assignments however all calls have lead to the response that someone will get back to me within hours and this has not happened for over days now, my fear is that they will wait long
Purchased a laptop for college I probably only powered it on times, and on the third time it would not power onThe guy I spoke to on the phone who told me to buy the system told me I had a day return windowDell asked me to send the laptop back and have since told me it is brokenIf it was only used times it would stand to reason that I was sold a broken item that falls under computer lemon laws They contacted me and told me that the part to fix the computer is not available and offered to send me a used and refurbished unitI paid full price for a brand new unit that I have yet to be able to useI am seeking for them to replace the faulty computer with a new computer or financially compensate me for an item that was broken to begin with
This is in reference to the original order no [redacted] and service request no [redacted] From day 1, I had been struggling with dell to give me a proper working laptopAfter replacement, onsite visit for replacement of parts and number of sessions with online tech support, I am still struggling with my laptopMy laptop is having the same issues from day and they are unable to fix it after more than days
I purchase licenses for SonicWall SSL VPN from Dell online on the 15th of November, and never received any items I called Dell care several times, and they were rude, not listening, not speaking English, and they never cared to listen and or solve the problem
Recently, I sent my brand new laptop to Dell computers for service to fix an issue with the screen (minor LED leak)I followed their packing and shipping instructions to the letter, even using the original box to ship the unit (which had ample padding) back to their shopI received one update from Dell saying that they saw it on the say to them, then nothing for over a weekWhen the unit was returned, it was damaged and stickers had been placed on it as though it was in that condition when they got it and they were marking it for their recordsI reached out to Dell directly, as the unit was in near pristine condition with no damage when sentFor the last two weeks I have received no assistance from their team, just requests for pictures that I was not instructed to take, requests to get in touch with the shipping agency that should not be my responsibility as they chose that shipper to do business with, and no progress whatsoever, just an email five days ago saying that in 1-bus
I recently purchased a new laptop for my wife during ChristmasThe computer came with a year warranty and within months the hinge had busted on the left hand side making the screen bulge and the computer not usableI called customer service and it was still under warranty but they needed photos to show the damageI sent photos and the service tech told me that it was not covered under warranty because it was not a manufacturing flaw and it was not the hardware that was damagedSo, they told me they were charging me $to fix a brand new computer that I purchased in December! I then received a call from support after sending the computer to Dell and the person told me they needed ANOTHER $to repair it on top of the $179! I paid almost $for the computer and I expect it to last longer than months! It has now been a month since I sent my computer in for repair and I have yet to receive my computer back or an answer on why they charged me with the computer still under wa
My problem started when I returned an DELL XPS that I had paid forI followed the instructions of the returnOnce they received the laptop they said that my money will be refundedThe problem is that the money that refunded is the wrong amountI have talked to supervisors an the credit card department and they keep tell me that the systems says that it is correct on their end but my bank statement says other wiseI just want DELL to give me the rest of my money back that is all I wantBut they refuse to help meAs a college student every penny is valuable to me
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber [redacted]
I bought a dell computer Dec I've had nothing but problems with itI also bought their preium service package thinking that if their is a problem with the computer they will fix itI've had the same problem with the computer since feb I have spent numours hours on the phone with the dell computer tecnigues and even had a few tech come out to my house and replace parts on the computerit started with the keyboard back lighting not turning on off and has now turned into a totally power issue I have wasted valuable time on the phone with this company including even sending my computer in to them in july or aug and it getting send back to me with new problems and the only one that was already still wrong with itNow they want me to send more time on the phone with them to continue to fake fix my computer if it was just 15, mins no problem but Everytime I call its hoursWith the amount of time I've wasted on the phone with this company and mailing this computer to them I
I purchased a Dell Laptop in Feb I had issues from the very beginning After several chat session, phone calls and multiple house calls nothing was ever resolved I conceded to let them replace the computer with a refurbished one Now this refurbished one has even worse issues to which their Technical Support department wants me to mail it in to them to look at and then they will contact me with what they want to do The warranty expires in a week and nothing is being resolved
In fall of 2013, my college roommate used my cell phone to contact Dell about technical issues with her laptopSince then, I have received 1-calls a month from a Dell call center asking for my roommateI have repeatedly explained that this has never been her phone and that I would like to be removed from the call listIn response, most of the Dell representatives hang upSome of them assure me that I will be removed from this list, but I continue to receive these callsSome representatives have even been rude and interrogated me about why this number is associated with the Dell accountIt has now been years, and I would really like to stop receiving these callsI do not even own a Dell computer
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem. I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July 26 I was transferred to six different people and no one could tell me anything. Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this. I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that. I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
Last December I've purchased a dell computer however I wasn't satisfied with the performance of it so went ahead and did a return. Part of the purchase($200) was paid by a dell gift card, after the return went through, I've never seen that amount of money getting refunded to me. I've called dell for several times however the customer service just kept transferring me through different departments and provided no resolution.
Purchased a business computer from Dell on 17 July 2018. Was told the state sales tax paid would be refunded within 2 weeks. Provided the sales representative with all State Exempt sales documents. Never heard anything from Dell. 50 days later, I contact Dell and I am told I needed to file additional documents. I did. It has been another 12 days and I have still not heard from Dell. I have tried to contact them twice since and received no responses. My Customer# is [redacted] and my DPID# is [redacted] .
I returned a laptop computer, order# [redacted] , for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number [redacted] I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with, [redacted] , said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
We place a license order ( [redacted] ) on 01/18/for vRanger We were told a day later that we have to purchase two of them and that qty was not a valid quantity--even though you can purchase it from their website as qty (which is what the end user/our customer did) So we said we will just cancel the order and have our customer purchase it directly We were told by [redacted] and [redacted] we would receive a credit for the $we were charged for the license We did not receive the credit After repeated e-mails and promises to receive credit, it is now May and still no credit This is my last attempt before seeking further action
I have had a laptop from Dell since April of I have my payments coming out of my account automatically on the 15thAround the 10th of EVERY month they call me non stop it is boarding harassmentExample: Yesterday February 15th they called me times starting at 830am and finally stopped calling around 7pmOne time I have actually answered their call and spoke to a personEven after talking to an employee they continued to call me non stopFinally I answered again and they said "oh yes I see that in the notes" and said they would put me on the do not call list as I dont need a phone call letting me know my payment is coming out especially at the rate they are calling me at when im at work and cannot answer
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said 2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible) 2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers) 2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
I started this under Dispute # [redacted] - but I cannot reply to the initial message and would like some resolution from Dell now from 12/ I’ve tried contacting their customer support service for two days and I find that they are very rudeSome have lied to me others have put me on hold and it just gets disconnected twiceWhen I did get a manager he said there’s nothing to do so cancel the order or cancel and re-order the same order and hope that your order comes in fasterThe main reason why I had to contact your support team is because they failed to contact me when my order was on a holding status for over a week Update 1/23/- Checked my order status and it has been pushed back again another days and no communication from Dell whatsoever This is unacceptable to order something and wait more than months and not any communication accept from me trying to contact them
My computer is broken AGAINThe Dell Warranty division is hard to communicate withI asked for a system exchangeThey said they would get back to me in a few daysI don't have time to waitMy computer has been broken more than it has been working since I have owned itplus service calls on this computerDell wont respond to this Revdex.com report eitherThey just ignore their customersWhat a shameI will never buy Dell again and we have been long term customers
On the 24th of August I was delivered two laptops both of which were delivered with fatal hardware errorsI ordered the two laptops when I did because I needed at least one working computer for class assignments due over the weekend, as you can assume that assignment went uncompletedOn the 24th I spent roughly a two hours on the phone with tech support to arrive at no resolution before we hung up they were to send a technician out to my house to fix the computers, the reps request for this was subsequently denied the next dayI called back and asked for a replacement to be sent out and also informed the rep that the second laptop had the same error code (service tag [redacted] ) this also needs to be replacedMy intent here is to get something in the mail before Friday so I don’t miss any more class assignments however all calls have lead to the response that someone will get back to me within hours and this has not happened for over days now, my fear is that they will wait long
Purchased a laptop for college I probably only powered it on times, and on the third time it would not power onThe guy I spoke to on the phone who told me to buy the system told me I had a day return windowDell asked me to send the laptop back and have since told me it is brokenIf it was only used times it would stand to reason that I was sold a broken item that falls under computer lemon laws They contacted me and told me that the part to fix the computer is not available and offered to send me a used and refurbished unitI paid full price for a brand new unit that I have yet to be able to useI am seeking for them to replace the faulty computer with a new computer or financially compensate me for an item that was broken to begin with
This is in reference to the original order no [redacted] and service request no [redacted] From day 1, I had been struggling with dell to give me a proper working laptopAfter replacement, onsite visit for replacement of parts and number of sessions with online tech support, I am still struggling with my laptopMy laptop is having the same issues from day and they are unable to fix it after more than days
I purchase licenses for SonicWall SSL VPN from Dell online on the 15th of November, and never received any items I called Dell care several times, and they were rude, not listening, not speaking English, and they never cared to listen and or solve the problem
Recently, I sent my brand new laptop to Dell computers for service to fix an issue with the screen (minor LED leak)I followed their packing and shipping instructions to the letter, even using the original box to ship the unit (which had ample padding) back to their shopI received one update from Dell saying that they saw it on the say to them, then nothing for over a weekWhen the unit was returned, it was damaged and stickers had been placed on it as though it was in that condition when they got it and they were marking it for their recordsI reached out to Dell directly, as the unit was in near pristine condition with no damage when sentFor the last two weeks I have received no assistance from their team, just requests for pictures that I was not instructed to take, requests to get in touch with the shipping agency that should not be my responsibility as they chose that shipper to do business with, and no progress whatsoever, just an email five days ago saying that in 1-bus
I recently purchased a new laptop for my wife during ChristmasThe computer came with a year warranty and within months the hinge had busted on the left hand side making the screen bulge and the computer not usableI called customer service and it was still under warranty but they needed photos to show the damageI sent photos and the service tech told me that it was not covered under warranty because it was not a manufacturing flaw and it was not the hardware that was damagedSo, they told me they were charging me $to fix a brand new computer that I purchased in December! I then received a call from support after sending the computer to Dell and the person told me they needed ANOTHER $to repair it on top of the $179! I paid almost $for the computer and I expect it to last longer than months! It has now been a month since I sent my computer in for repair and I have yet to receive my computer back or an answer on why they charged me with the computer still under wa
My problem started when I returned an DELL XPS that I had paid forI followed the instructions of the returnOnce they received the laptop they said that my money will be refundedThe problem is that the money that refunded is the wrong amountI have talked to supervisors an the credit card department and they keep tell me that the systems says that it is correct on their end but my bank statement says other wiseI just want DELL to give me the rest of my money back that is all I wantBut they refuse to help meAs a college student every penny is valuable to me
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber [redacted]
I bought a dell computer Dec I've had nothing but problems with itI also bought their preium service package thinking that if their is a problem with the computer they will fix itI've had the same problem with the computer since feb I have spent numours hours on the phone with the dell computer tecnigues and even had a few tech come out to my house and replace parts on the computerit started with the keyboard back lighting not turning on off and has now turned into a totally power issue I have wasted valuable time on the phone with this company including even sending my computer in to them in july or aug and it getting send back to me with new problems and the only one that was already still wrong with itNow they want me to send more time on the phone with them to continue to fake fix my computer if it was just 15, mins no problem but Everytime I call its hoursWith the amount of time I've wasted on the phone with this company and mailing this computer to them I
I purchased a Dell Laptop in Feb I had issues from the very beginning After several chat session, phone calls and multiple house calls nothing was ever resolved I conceded to let them replace the computer with a refurbished one Now this refurbished one has even worse issues to which their Technical Support department wants me to mail it in to them to look at and then they will contact me with what they want to do The warranty expires in a week and nothing is being resolved
In fall of 2013, my college roommate used my cell phone to contact Dell about technical issues with her laptopSince then, I have received 1-calls a month from a Dell call center asking for my roommateI have repeatedly explained that this has never been her phone and that I would like to be removed from the call listIn response, most of the Dell representatives hang upSome of them assure me that I will be removed from this list, but I continue to receive these callsSome representatives have even been rude and interrogated me about why this number is associated with the Dell accountIt has now been years, and I would really like to stop receiving these callsI do not even own a Dell computer
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem. I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July 26 I was transferred to six different people and no one could tell me anything. Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this. I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that. I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
Last December I've purchased a dell computer however I wasn't satisfied with the performance of it so went ahead and did a return. Part of the purchase($200) was paid by a dell gift card, after the return went through, I've never seen that amount of money getting refunded to me. I've called dell for several times however the customer service just kept transferring me through different departments and provided no resolution.
Purchased a business computer from Dell on 17 July 2018. Was told the state sales tax paid would be refunded within 2 weeks. Provided the sales representative with all State Exempt sales documents. Never heard anything from Dell. 50 days later, I contact Dell and I am told I needed to file additional documents. I did. It has been another 12 days and I have still not heard from Dell. I have tried to contact them twice since and received no responses. My Customer# is [redacted] and my DPID# is [redacted] .
I returned a laptop computer, order# [redacted] , for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number [redacted] I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with, [redacted] , said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
We place a license order ( [redacted] ) on 01/18/for vRanger We were told a day later that we have to purchase two of them and that qty was not a valid quantity--even though you can purchase it from their website as qty (which is what the end user/our customer did) So we said we will just cancel the order and have our customer purchase it directly We were told by [redacted] and [redacted] we would receive a credit for the $we were charged for the license We did not receive the credit After repeated e-mails and promises to receive credit, it is now May and still no credit This is my last attempt before seeking further action
I have had a laptop from Dell since April of I have my payments coming out of my account automatically on the 15thAround the 10th of EVERY month they call me non stop it is boarding harassmentExample: Yesterday February 15th they called me times starting at 830am and finally stopped calling around 7pmOne time I have actually answered their call and spoke to a personEven after talking to an employee they continued to call me non stopFinally I answered again and they said "oh yes I see that in the notes" and said they would put me on the do not call list as I dont need a phone call letting me know my payment is coming out especially at the rate they are calling me at when im at work and cannot answer
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said 2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible) 2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers) 2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K