I purchased an Alienware Rlaptop (Alienware 17-2136SLV) on Apr Once I opened the box I discovered it had a defective batteryI contacted Dell/Alienware technical support and they informed me that my warranty had expired as of August 18, 2016, despite the fact that it clearly states on the computer's box that I purchased that I have a "Minimum year limited hardware warranty" They requested that I email them my proof of purchase to prove to them the date I bought the computer in order to update my warrantyI did soThey responded by telling me that there was no way to update the warranty and to contact the retailerI reached out to Dell/Alienware Technical Support one more time to press the issue and they gave me the same response I contacted the retailer that sold me the laptop on May They contacted Dell/Alienware themselves while I waited at their customer service departmentDell/Alienware requested that they send them proof that I was the first pers
My complaint is about my two recent orders from Dell.com The orders numbers are [redacted] and [redacted] I returned the laptops to Dell, and tracking numbers showed they were delivered successfully to Dell However, I didn't receive my refunds after a weekMy hard earned money is not Dell's short term loan I need my money back to support my family
On 4/8/2016, I returned one of two Garmin Vivoactive-Smart Watches (Item # [redacted] ) to Dell because one was not compatible with my IPhone The order # is [redacted] I have been trying for over a month to get my account credited for the return of this item I have talked to several customer service reps who have promised to take care of the problem A case specialist even offered me a $discount on my next purchase as an apology for the delay in crediting my account The service number they gave me was [redacted] Still my account has not been credited for the return I even talked to someone in financial services regarding my accountThey said they would fix the problem and gave me case ID# [redacted] That was over weeks ago Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problemThe issue still remains All I want is for my account to be credited for the returned item Please help me with this issue
I purchase a new computer from Dell I have nothing but problems with it called Dell support they ran a test told me mother board was bad to return it for repair under warranty now Dell says it's not covered under warrantyThere was no damage on my partOnly damage could have been from delivering to me or back to themWhen I ship computer back to Dell for repair it was wrapped in bubble wrap and boxI only had the computer for a few weeksI have purchased computers from Dell before in the past and never had a problem till now
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
To whom it may concern, I'm writing this to inform you of the severe frustration that I've been through ordering a product from the company Dell I'll start at the top and run you through my little story I have about my experience with Dell I bought a tv online from Dell on Nov 21st and choose the free day shipping I was expecting my tv on the 23rd and didn't arrive I called order support and was informed that two day shipping wasn't available on Or bigger as mine was [redacted] inch but the website still let me pick this option Order support informed me that it would be here on Friday the 23rd, but of course it never showed being a long weekend with ThanksgivingI spoke with the delivery company pilot (they received the package on the 22nd, hrs away from me) and they informed me that they subcontracted the delivery to [redacted] [redacted] from [redacted] contacted me Monday the 28th to confirm Tuesday 29th delivery [redacted] called me Tuesday morning stating the tv wa
I purchased a computer from Dell, received it and spent an entire day loading software on itThe next day I noticed the operating system wasn't registered when I went to customize itI called Dell and they refused to either provide me with a key to the system they sent me or pay for me to buy a keyI called numerous times, spoke to several supervisors, was given different numbers to call none of which lead to any solutionLosing a days work or returning the computer is not an option
The left hinge of my laptop (Dell Inspiron 5577) started clicking when closing and got progressively worseI contacted Dell support before my year warranty was up and they told me to send it in and it would be fixedAfter sending it in, they claim the damage was my fault because the case is coming apart at the hingeBut that's what happens when the hinge fails internally - it starts pulling the plastic casing apart every time it's opened or closedSee identical problems multiple people have had with this and another model which shares the same body design: https://www.dell.com/community/Inspiron/DELL-INSPIRON-5577-NEAR-HINGE-ISSUE/td-p...⇄https://www.reddit.com/r/Dell/comments/5tuoec/inspiron_7559_hinge_issue/?st=jeu4...⇄https://www.reddit.com/r/laptops/comments/85ne8z/hinge_problem_fixed_dell_inspir...⇄https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-...⇄ That's just a few, but I co
I purchased a Dell laptop at a cost of around $It developed a ghost screenThey asked me to send it to Texas for repairs, which I didThis was in September/The computer has the same problem againThis is a defective product manufactured or made available by Dell and they should be liable if there is a problemSo far, they have refused to do anything about it, stating the laptop is past the warranty periodThat may be the case, but it is their problem for selling a defective product that carries their nameFrom what I saw on-line, this is a widespread problem with some of their computers
MY ORDER NUMBER IS [redacted] I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
I purchased an extended warranty for my Dell laptop computer on1/19/Instead of this computer being covered they applied the warranty to a computer I no longer ownedWhen the issue was brought to their attention, they wanted to keep my money and apply it to a warranty of much less valueInstead of three years, it would have only been for twoIf I had been asked the serial number and model number this era could have been avoidedI have waited for close to a month for the check that I was told was in the mailI have yet to receive it
I ordered a computer from Dell on 08/26/I called on 08/to cancel the order and was told the cancellation team was closedI called on 08/29/when they opened and talked to [redacted] who "stated that my order would be cancelled and my credit card would be credited within hours"Cancellation Reference # [redacted] I then got an email 08/31/stating the order has been shipped, and my credit card is still not creditedI call again on 09/02/and talk to [redacted] who states " That at the same time [redacted] cancelled the order, it was ready to be shipped and was already sent"It took days to cancel the order? Then he states " I have to receive the order and call them again to get a return label and my credit card will be credited days after they receive the order back" I then waited on hold for minutes to speak with a manager- [redacted] *employee ID# [redacted] [redacted] tells me if I refuse the shipment, Dell will make me wait days for my money-(punishment obviously) D
I noticed on 11-27-that I had been charged for a keyboard that was included in my package alreadyI called Dell immediately, was assured that the charges would be reversed On 12-28-15, I noticed that the charges had not been reversedUpon complaining to Dell Finance I was told it would corrected and I would see the credit in 3-business days Today, is 2/3/and I was yet given another lieIt was that a manager was looking into the issueThe only issue is Dell committing fraud by adding unauthorized items to accounts, and refusing to take the charges offI totally believe this is fraud and expect my money back in 3-daysIt took seconds to commit this act, and months to resolve it
On March 24th I opened a case with Dell support regarding my hardware failure (SR# [redacted] ) Despite over phone calls, and dozens of emails, my issue is not resolved On March 29th, Dell agreed to replace my system as they were unable to repair it Despite repeated attempts to secure the replacement, It has not bee sent I would like
Reference number: [redacted] Service Tag: [redacted] Hello, I purchased a Dell computer second hand on Saturday 8/6/2016. It turns out that the motherboard had some kind of issue, but fortunately, this machine had a Next Business Day Onsite warranty which was valid until October of this year. I know this, because I checked it on the Dell support site. Before I continue, please understand this: I have purchased several other computers second hand in the past. Some have warranties, and some do not. If a unit does not have a warranty, then I do not call. I would not waste my time, or Dell's with a unit that was out of warranty. I called customer service on Sunday 8/7/2016, and spent over an hour and half on the phone with a representative ( [redacted] @dell.com), who was about to send me the replacement part. Unfortunately, just as she was entering the information, she put me on hold, and stated that there was some issue with transferring the warranty, and th
I ordered a replacement battery for my laptop online through Dell on October 10, with the understanding that I would receive the item within business days of purchase When I checked the tracking number later there was no indication the item had been shipped I contacted the Dell Customer service department and was told they would reship the order and I would have it within hoursThis did not happen I followed up with another call to the Customer service department and was told they would again reship and that I would receive the item between the and the 8th of October In checking with FedEx I found out that there was again no item delivered or picked up by them to ship only that there had been a ticket made up When I again called the Customer service department I was told this time that the following had happened That the item was shipped and that it was being returned as "Not Able To Deliver" by FedEx I was further told that the item was out for delive
To Whom it May Concern, I am complaining about issue with my product received. The product key didn't work with my recent order (order #: [redacted] , customer # [redacted] ), it said it was registered to someone else. In the last 3 weeks, I have ordered several computers from you. The ability of your company to deliver a computer that is in working condition with a correct product key appears to be lacking. I needed the computer for professional reasons, and the inability to log-on to the computer was extremely inconvenient. In addition, on Friday I called multiple departments to try to resolve this issue. I was rerouted to multiple people in multiple departments, was [redacted] an hour of my time to no avail. Your colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful. - I spoke to Dell Care first (***, badge [redacted] ) - Then I was routed to Premium full support ( [redacted] , badge ID [redacted] ). They insisted they were unable to h
I called the customer service about two weeks ago about my laptop not workingMy laptop was out of warranty, and I was told that to fix it, they'll have to replace the motherboard and it will cost $When I asked how soon it can be done, they said they did not have the parts available with them at the momentSo, they'll place an order for itThe technician who did so then said that because the product was not readily available, they will not charge any fee for the repairThe technician then said that I should get in touch with them again in two weeks for next steps (as that's when the part would be made available)I agreed, but also asked what if the next technician is not aware of the fee waiverHe said that he is mentioning it with my problem, and that the fee waiver will come up in the system when my issue is pulled out again I did as I was toldI called two weeks later (that being today)The product was availableBut there was no mention of the fee waiverThe new t
I have received phone calls from multiple numbers saying that they are employees of Dell and identified notifications from my device indicating there is an errorWhen asked to confirm their affiliation, the callers provided my name, email address, phone number, and specific model numbersI am concerned that Dell is not securing my personal information, allowing scammers access and leaving me susceptible to preying I submitted online claims with Dell, and called Dell at least times to see how Dell will work to protect my informationI was forwarded to the wrong personnel who would handle this issue, and finally when I received the correct department, I was placed on the phone for two hours and then told to leave a voicemail I have yet to receive a call back from that number (business days later)
I purchased an Alienware Rlaptop (Alienware 17-2136SLV) on Apr Once I opened the box I discovered it had a defective batteryI contacted Dell/Alienware technical support and they informed me that my warranty had expired as of August 18, 2016, despite the fact that it clearly states on the computer's box that I purchased that I have a "Minimum year limited hardware warranty" They requested that I email them my proof of purchase to prove to them the date I bought the computer in order to update my warrantyI did soThey responded by telling me that there was no way to update the warranty and to contact the retailerI reached out to Dell/Alienware Technical Support one more time to press the issue and they gave me the same response I contacted the retailer that sold me the laptop on May They contacted Dell/Alienware themselves while I waited at their customer service departmentDell/Alienware requested that they send them proof that I was the first pers
My complaint is about my two recent orders from Dell.com The orders numbers are [redacted] and [redacted] I returned the laptops to Dell, and tracking numbers showed they were delivered successfully to Dell However, I didn't receive my refunds after a weekMy hard earned money is not Dell's short term loan I need my money back to support my family
On 4/8/2016, I returned one of two Garmin Vivoactive-Smart Watches (Item # [redacted] ) to Dell because one was not compatible with my IPhone The order # is [redacted] I have been trying for over a month to get my account credited for the return of this item I have talked to several customer service reps who have promised to take care of the problem A case specialist even offered me a $discount on my next purchase as an apology for the delay in crediting my account The service number they gave me was [redacted] Still my account has not been credited for the return I even talked to someone in financial services regarding my accountThey said they would fix the problem and gave me case ID# [redacted] That was over weeks ago Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problemThe issue still remains All I want is for my account to be credited for the returned item Please help me with this issue
I purchase a new computer from Dell I have nothing but problems with it called Dell support they ran a test told me mother board was bad to return it for repair under warranty now Dell says it's not covered under warrantyThere was no damage on my partOnly damage could have been from delivering to me or back to themWhen I ship computer back to Dell for repair it was wrapped in bubble wrap and boxI only had the computer for a few weeksI have purchased computers from Dell before in the past and never had a problem till now
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
To whom it may concern, I'm writing this to inform you of the severe frustration that I've been through ordering a product from the company Dell I'll start at the top and run you through my little story I have about my experience with Dell I bought a tv online from Dell on Nov 21st and choose the free day shipping I was expecting my tv on the 23rd and didn't arrive I called order support and was informed that two day shipping wasn't available on Or bigger as mine was [redacted] inch but the website still let me pick this option Order support informed me that it would be here on Friday the 23rd, but of course it never showed being a long weekend with ThanksgivingI spoke with the delivery company pilot (they received the package on the 22nd, hrs away from me) and they informed me that they subcontracted the delivery to [redacted] [redacted] from [redacted] contacted me Monday the 28th to confirm Tuesday 29th delivery [redacted] called me Tuesday morning stating the tv wa
I purchased a computer from Dell, received it and spent an entire day loading software on itThe next day I noticed the operating system wasn't registered when I went to customize itI called Dell and they refused to either provide me with a key to the system they sent me or pay for me to buy a keyI called numerous times, spoke to several supervisors, was given different numbers to call none of which lead to any solutionLosing a days work or returning the computer is not an option
The left hinge of my laptop (Dell Inspiron 5577) started clicking when closing and got progressively worseI contacted Dell support before my year warranty was up and they told me to send it in and it would be fixedAfter sending it in, they claim the damage was my fault because the case is coming apart at the hingeBut that's what happens when the hinge fails internally - it starts pulling the plastic casing apart every time it's opened or closedSee identical problems multiple people have had with this and another model which shares the same body design: https://www.dell.com/community/Inspiron/DELL-INSPIRON-5577-NEAR-HINGE-ISSUE/td-p...⇄ https://www.reddit.com/r/Dell/comments/5tuoec/inspiron_7559_hinge_issue/?st=jeu4...⇄ https://www.reddit.com/r/laptops/comments/85ne8z/hinge_problem_fixed_dell_inspir...⇄ https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-...⇄ That's just a few, but I co
I purchased a Dell laptop at a cost of around $It developed a ghost screenThey asked me to send it to Texas for repairs, which I didThis was in September/The computer has the same problem againThis is a defective product manufactured or made available by Dell and they should be liable if there is a problemSo far, they have refused to do anything about it, stating the laptop is past the warranty periodThat may be the case, but it is their problem for selling a defective product that carries their nameFrom what I saw on-line, this is a widespread problem with some of their computers
Returned order but not getting refund back to gift card
MY ORDER NUMBER IS [redacted] I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
I purchased an extended warranty for my Dell laptop computer on1/19/Instead of this computer being covered they applied the warranty to a computer I no longer ownedWhen the issue was brought to their attention, they wanted to keep my money and apply it to a warranty of much less valueInstead of three years, it would have only been for twoIf I had been asked the serial number and model number this era could have been avoidedI have waited for close to a month for the check that I was told was in the mailI have yet to receive it
I ordered a computer from Dell on 08/26/I called on 08/to cancel the order and was told the cancellation team was closedI called on 08/29/when they opened and talked to [redacted] who "stated that my order would be cancelled and my credit card would be credited within hours"Cancellation Reference # [redacted] I then got an email 08/31/stating the order has been shipped, and my credit card is still not creditedI call again on 09/02/and talk to [redacted] who states " That at the same time [redacted] cancelled the order, it was ready to be shipped and was already sent"It took days to cancel the order? Then he states " I have to receive the order and call them again to get a return label and my credit card will be credited days after they receive the order back" I then waited on hold for minutes to speak with a manager- [redacted] *employee ID# [redacted] [redacted] tells me if I refuse the shipment, Dell will make me wait days for my money-(punishment obviously) D
I noticed on 11-27-that I had been charged for a keyboard that was included in my package alreadyI called Dell immediately, was assured that the charges would be reversed On 12-28-15, I noticed that the charges had not been reversedUpon complaining to Dell Finance I was told it would corrected and I would see the credit in 3-business days Today, is 2/3/and I was yet given another lieIt was that a manager was looking into the issueThe only issue is Dell committing fraud by adding unauthorized items to accounts, and refusing to take the charges offI totally believe this is fraud and expect my money back in 3-daysIt took seconds to commit this act, and months to resolve it
On March 24th I opened a case with Dell support regarding my hardware failure (SR# [redacted] ) Despite over phone calls, and dozens of emails, my issue is not resolved On March 29th, Dell agreed to replace my system as they were unable to repair it Despite repeated attempts to secure the replacement, It has not bee sent I would like
Reference number: [redacted] Service Tag: [redacted] Hello, I purchased a Dell computer second hand on Saturday 8/6/2016. It turns out that the motherboard had some kind of issue, but fortunately, this machine had a Next Business Day Onsite warranty which was valid until October of this year. I know this, because I checked it on the Dell support site. Before I continue, please understand this: I have purchased several other computers second hand in the past. Some have warranties, and some do not. If a unit does not have a warranty, then I do not call. I would not waste my time, or Dell's with a unit that was out of warranty. I called customer service on Sunday 8/7/2016, and spent over an hour and half on the phone with a representative ( [redacted] @dell.com), who was about to send me the replacement part. Unfortunately, just as she was entering the information, she put me on hold, and stated that there was some issue with transferring the warranty, and th
I ordered a replacement battery for my laptop online through Dell on October 10, with the understanding that I would receive the item within business days of purchase When I checked the tracking number later there was no indication the item had been shipped I contacted the Dell Customer service department and was told they would reship the order and I would have it within hoursThis did not happen I followed up with another call to the Customer service department and was told they would again reship and that I would receive the item between the and the 8th of October In checking with FedEx I found out that there was again no item delivered or picked up by them to ship only that there had been a ticket made up When I again called the Customer service department I was told this time that the following had happened That the item was shipped and that it was being returned as "Not Able To Deliver" by FedEx I was further told that the item was out for delive
To Whom it May Concern, I am complaining about issue with my product received. The product key didn't work with my recent order (order #: [redacted] , customer # [redacted] ), it said it was registered to someone else. In the last 3 weeks, I have ordered several computers from you. The ability of your company to deliver a computer that is in working condition with a correct product key appears to be lacking. I needed the computer for professional reasons, and the inability to log-on to the computer was extremely inconvenient. In addition, on Friday I called multiple departments to try to resolve this issue. I was rerouted to multiple people in multiple departments, was [redacted] an hour of my time to no avail. Your colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful. - I spoke to Dell Care first (***, badge [redacted] ) - Then I was routed to Premium full support ( [redacted] , badge ID [redacted] ). They insisted they were unable to h
I called the customer service about two weeks ago about my laptop not workingMy laptop was out of warranty, and I was told that to fix it, they'll have to replace the motherboard and it will cost $When I asked how soon it can be done, they said they did not have the parts available with them at the momentSo, they'll place an order for itThe technician who did so then said that because the product was not readily available, they will not charge any fee for the repairThe technician then said that I should get in touch with them again in two weeks for next steps (as that's when the part would be made available)I agreed, but also asked what if the next technician is not aware of the fee waiverHe said that he is mentioning it with my problem, and that the fee waiver will come up in the system when my issue is pulled out again I did as I was toldI called two weeks later (that being today)The product was availableBut there was no mention of the fee waiverThe new t
I have received phone calls from multiple numbers saying that they are employees of Dell and identified notifications from my device indicating there is an errorWhen asked to confirm their affiliation, the callers provided my name, email address, phone number, and specific model numbersI am concerned that Dell is not securing my personal information, allowing scammers access and leaving me susceptible to preying I submitted online claims with Dell, and called Dell at least times to see how Dell will work to protect my informationI was forwarded to the wrong personnel who would handle this issue, and finally when I received the correct department, I was placed on the phone for two hours and then told to leave a voicemail I have yet to receive a call back from that number (business days later)