I purchased a Dell laptop at a cost of around $It developed a ghost screenThey asked me to send it to Texas for repairs, which I didThis was in September/The computer has the same problem againThis is a defective product manufactured or made available by Dell and they should be liable if there is a problemSo far, they have refused to do anything about it, stating the laptop is past the warranty periodThat may be the case, but it is their problem for selling a defective product that carries their nameFrom what I saw on-line, this is a widespread problem with some of their computers
I ordered a replacement battery for my laptop online through Dell on October 10, with the understanding that I would receive the item within business days of purchase When I checked the tracking number later there was no indication the item had been shipped I contacted the Dell Customer service department and was told they would reship the order and I would have it within hoursThis did not happen I followed up with another call to the Customer service department and was told they would again reship and that I would receive the item between the and the 8th of October In checking with FedEx I found out that there was again no item delivered or picked up by them to ship only that there had been a ticket made up When I again called the Customer service department I was told this time that the following had happened That the item was shipped and that it was being returned as "Not Able To Deliver" by FedEx I was further told that the item was out for delive
On 4/8/2016, I returned one of two Garmin Vivoactive-Smart Watches (Item # [redacted] ) to Dell because one was not compatible with my IPhone The order # is [redacted] I have been trying for over a month to get my account credited for the return of this item I have talked to several customer service reps who have promised to take care of the problem A case specialist even offered me a $discount on my next purchase as an apology for the delay in crediting my account The service number they gave me was [redacted] Still my account has not been credited for the return I even talked to someone in financial services regarding my accountThey said they would fix the problem and gave me case ID# [redacted] That was over weeks ago Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problemThe issue still remains All I want is for my account to be credited for the returned item Please help me with this issue
I purchased a computer from Dell on August 28, The order was shipped on the 30th of August and received by my wife on September My wife used it for a couple of weeks, but was very unhappy with the performance I contacted Dell September 18, less than the day maximum for returns, and requested a return of the computer Dell responded September with an email advising that the return was processing and to wait for a return waybill and shipping instructions I waited approximately days and when I still did not receive an email, I sent an inquiry to Dell customer service I received a reply on October 3, stating that the day window was passed and the computer was not eligible for return I have communicated back and forth with " [redacted] *" and explained that my request was initiated prior to the day window closing Customer service will not process the return insisting that I am outside the day window, even though my initial contact was September I can
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
MY ORDER NUMBER IS [redacted] I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
I purchased an extended warranty for my Dell laptop computer on1/19/Instead of this computer being covered they applied the warranty to a computer I no longer ownedWhen the issue was brought to their attention, they wanted to keep my money and apply it to a warranty of much less valueInstead of three years, it would have only been for twoIf I had been asked the serial number and model number this era could have been avoidedI have waited for close to a month for the check that I was told was in the mailI have yet to receive it
Recently under hardware extended warranty, my system with Service Tag# [redacted] was exchanged with a new Service Tag# [redacted] I received the replacement system on April 21, Unfortunately, the Recovery Media I received with that replaced system, [redacted] , is corruptI have called Dell about times by now and tried to obtain a replacement for recovery mediaWithout that I cannot recover my WindowsI have spent nothing but useless time on phone trying to pass a simple request through, however, some people say you will need to talk to Customer Care, some say you will need to talk to Sales, all at times when those departments are closedI even tell them that I have been DELL customer for years and I know that at this time those departments are closed but they argue that those departments are not closedAn agent even promised to stay on the line with me while she connects me over to one of those departments, and as I had suspected she would just transfer me and disconnect from
To whom it may concern, I'm writing this to inform you of the severe frustration that I've been through ordering a product from the company Dell I'll start at the top and run you through my little story I have about my experience with Dell I bought a tv online from Dell on Nov 21st and choose the free day shipping I was expecting my tv on the 23rd and didn't arrive I called order support and was informed that two day shipping wasn't available on Or bigger as mine was [redacted] inch but the website still let me pick this option Order support informed me that it would be here on Friday the 23rd, but of course it never showed being a long weekend with ThanksgivingI spoke with the delivery company pilot (they received the package on the 22nd, hrs away from me) and they informed me that they subcontracted the delivery to [redacted] [redacted] from [redacted] contacted me Monday the 28th to confirm Tuesday 29th delivery [redacted] called me Tuesday morning stating the tv wa
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
My complaint is about my two recent orders from Dell.com The orders numbers are [redacted] and [redacted] I returned the laptops to Dell, and tracking numbers showed they were delivered successfully to Dell However, I didn't receive my refunds after a weekMy hard earned money is not Dell's short term loan I need my money back to support my family
I bought an laptop through the online dell agent on 26/1/Upon the delivery, dell contacted [redacted] and requested to return the package to themI contacted Dell and they said I am a re-seller and would not sell the laptop to me and will made a refund to meActually I am just a oversea customer who looking for a cheap laptopAnd now, it is 12/4/2018, I am still looking for the refundI had contact my credit card provider and they said no refund was made to my account
I have sent back my computer for returni was told to wait to business days for my refundMy computer was received by Dell on 2/15/As of today 3/12/2016, I have waited business days but no refundI have contacted Dell customer service 6th times, but nobody give me the right answerLast time I have sent an mail to request my refund but no answer
I purchased a computer from Dell, received it and spent an entire day loading software on itThe next day I noticed the operating system wasn't registered when I went to customize itI called Dell and they refused to either provide me with a key to the system they sent me or pay for me to buy a keyI called numerous times, spoke to several supervisors, was given different numbers to call none of which lead to any solutionLosing a days work or returning the computer is not an option
On March 24th I opened a case with Dell support regarding my hardware failure (SR# [redacted] ) Despite over phone calls, and dozens of emails, my issue is not resolved On March 29th, Dell agreed to replace my system as they were unable to repair it Despite repeated attempts to secure the replacement, It has not bee sent I would like
I purchase a new computer from Dell I have nothing but problems with it called Dell support they ran a test told me mother board was bad to return it for repair under warranty now Dell says it's not covered under warrantyThere was no damage on my partOnly damage could have been from delivering to me or back to themWhen I ship computer back to Dell for repair it was wrapped in bubble wrap and boxI only had the computer for a few weeksI have purchased computers from Dell before in the past and never had a problem till now
To Whom it May Concern, I am complaining about issue with my product received. The product key didn't work with my recent order (order #: [redacted] , customer # [redacted] ), it said it was registered to someone else. In the last 3 weeks, I have ordered several computers from you. The ability of your company to deliver a computer that is in working condition with a correct product key appears to be lacking. I needed the computer for professional reasons, and the inability to log-on to the computer was extremely inconvenient. In addition, on Friday I called multiple departments to try to resolve this issue. I was rerouted to multiple people in multiple departments, was [redacted] an hour of my time to no avail. Your colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful. - I spoke to Dell Care first (***, badge [redacted] ) - Then I was routed to Premium full support ( [redacted] , badge ID [redacted] ). They insisted they were unable to h
On August 19, 2017, I purchased an Inspiron 15 7000 Gaming Series computer from Dell ( [redacted] ) for approximately $1,400. I purchased the most recent machine available with 1T memory space. I also purchased premium support for 5 years. I purchased a similar computer for my other son a few months earlier. Since I received the computers, I began having a lot of issues. The drivers had to be constantly installed and updated manually. To do so, I had to go periodically go to Dell's website and check what drives need to be updated on my computer and do it manually. If I didn't do it for a while, I would have issues with both computer. The main issue, however, was the fact that Dell only gives 100GB C drive space and then install D drive that is 900GB or 1T in size. Because of this, even with minimal use, my son's machine started to started run out of memory even though ALL and ONLY three programs my son installed were on D drive. Main issues with Dell: 1. Drivers n
I purchased a Dell laptop at a cost of around $It developed a ghost screenThey asked me to send it to Texas for repairs, which I didThis was in September/The computer has the same problem againThis is a defective product manufactured or made available by Dell and they should be liable if there is a problemSo far, they have refused to do anything about it, stating the laptop is past the warranty periodThat may be the case, but it is their problem for selling a defective product that carries their nameFrom what I saw on-line, this is a widespread problem with some of their computers
I ordered a replacement battery for my laptop online through Dell on October 10, with the understanding that I would receive the item within business days of purchase When I checked the tracking number later there was no indication the item had been shipped I contacted the Dell Customer service department and was told they would reship the order and I would have it within hoursThis did not happen I followed up with another call to the Customer service department and was told they would again reship and that I would receive the item between the and the 8th of October In checking with FedEx I found out that there was again no item delivered or picked up by them to ship only that there had been a ticket made up When I again called the Customer service department I was told this time that the following had happened That the item was shipped and that it was being returned as "Not Able To Deliver" by FedEx I was further told that the item was out for delive
On 4/8/2016, I returned one of two Garmin Vivoactive-Smart Watches (Item # [redacted] ) to Dell because one was not compatible with my IPhone The order # is [redacted] I have been trying for over a month to get my account credited for the return of this item I have talked to several customer service reps who have promised to take care of the problem A case specialist even offered me a $discount on my next purchase as an apology for the delay in crediting my account The service number they gave me was [redacted] Still my account has not been credited for the return I even talked to someone in financial services regarding my accountThey said they would fix the problem and gave me case ID# [redacted] That was over weeks ago Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problemThe issue still remains All I want is for my account to be credited for the returned item Please help me with this issue
I purchased a computer from Dell on August 28, The order was shipped on the 30th of August and received by my wife on September My wife used it for a couple of weeks, but was very unhappy with the performance I contacted Dell September 18, less than the day maximum for returns, and requested a return of the computer Dell responded September with an email advising that the return was processing and to wait for a return waybill and shipping instructions I waited approximately days and when I still did not receive an email, I sent an inquiry to Dell customer service I received a reply on October 3, stating that the day window was passed and the computer was not eligible for return I have communicated back and forth with " [redacted] *" and explained that my request was initiated prior to the day window closing Customer service will not process the return insisting that I am outside the day window, even though my initial contact was September I can
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
Returned order but not getting refund back to gift card
MY ORDER NUMBER IS [redacted] I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
I purchased an extended warranty for my Dell laptop computer on1/19/Instead of this computer being covered they applied the warranty to a computer I no longer ownedWhen the issue was brought to their attention, they wanted to keep my money and apply it to a warranty of much less valueInstead of three years, it would have only been for twoIf I had been asked the serial number and model number this era could have been avoidedI have waited for close to a month for the check that I was told was in the mailI have yet to receive it
Recently under hardware extended warranty, my system with Service Tag# [redacted] was exchanged with a new Service Tag# [redacted] I received the replacement system on April 21, Unfortunately, the Recovery Media I received with that replaced system, [redacted] , is corruptI have called Dell about times by now and tried to obtain a replacement for recovery mediaWithout that I cannot recover my WindowsI have spent nothing but useless time on phone trying to pass a simple request through, however, some people say you will need to talk to Customer Care, some say you will need to talk to Sales, all at times when those departments are closedI even tell them that I have been DELL customer for years and I know that at this time those departments are closed but they argue that those departments are not closedAn agent even promised to stay on the line with me while she connects me over to one of those departments, and as I had suspected she would just transfer me and disconnect from
To whom it may concern, I'm writing this to inform you of the severe frustration that I've been through ordering a product from the company Dell I'll start at the top and run you through my little story I have about my experience with Dell I bought a tv online from Dell on Nov 21st and choose the free day shipping I was expecting my tv on the 23rd and didn't arrive I called order support and was informed that two day shipping wasn't available on Or bigger as mine was [redacted] inch but the website still let me pick this option Order support informed me that it would be here on Friday the 23rd, but of course it never showed being a long weekend with ThanksgivingI spoke with the delivery company pilot (they received the package on the 22nd, hrs away from me) and they informed me that they subcontracted the delivery to [redacted] [redacted] from [redacted] contacted me Monday the 28th to confirm Tuesday 29th delivery [redacted] called me Tuesday morning stating the tv wa
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
My complaint is about my two recent orders from Dell.com The orders numbers are [redacted] and [redacted] I returned the laptops to Dell, and tracking numbers showed they were delivered successfully to Dell However, I didn't receive my refunds after a weekMy hard earned money is not Dell's short term loan I need my money back to support my family
I bought an laptop through the online dell agent on 26/1/Upon the delivery, dell contacted [redacted] and requested to return the package to themI contacted Dell and they said I am a re-seller and would not sell the laptop to me and will made a refund to meActually I am just a oversea customer who looking for a cheap laptopAnd now, it is 12/4/2018, I am still looking for the refundI had contact my credit card provider and they said no refund was made to my account
I have sent back my computer for returni was told to wait to business days for my refundMy computer was received by Dell on 2/15/As of today 3/12/2016, I have waited business days but no refundI have contacted Dell customer service 6th times, but nobody give me the right answerLast time I have sent an mail to request my refund but no answer
I purchased a computer from Dell, received it and spent an entire day loading software on itThe next day I noticed the operating system wasn't registered when I went to customize itI called Dell and they refused to either provide me with a key to the system they sent me or pay for me to buy a keyI called numerous times, spoke to several supervisors, was given different numbers to call none of which lead to any solutionLosing a days work or returning the computer is not an option
On March 24th I opened a case with Dell support regarding my hardware failure (SR# [redacted] ) Despite over phone calls, and dozens of emails, my issue is not resolved On March 29th, Dell agreed to replace my system as they were unable to repair it Despite repeated attempts to secure the replacement, It has not bee sent I would like
I purchase a new computer from Dell I have nothing but problems with it called Dell support they ran a test told me mother board was bad to return it for repair under warranty now Dell says it's not covered under warrantyThere was no damage on my partOnly damage could have been from delivering to me or back to themWhen I ship computer back to Dell for repair it was wrapped in bubble wrap and boxI only had the computer for a few weeksI have purchased computers from Dell before in the past and never had a problem till now
To Whom it May Concern, I am complaining about issue with my product received. The product key didn't work with my recent order (order #: [redacted] , customer # [redacted] ), it said it was registered to someone else. In the last 3 weeks, I have ordered several computers from you. The ability of your company to deliver a computer that is in working condition with a correct product key appears to be lacking. I needed the computer for professional reasons, and the inability to log-on to the computer was extremely inconvenient. In addition, on Friday I called multiple departments to try to resolve this issue. I was rerouted to multiple people in multiple departments, was [redacted] an hour of my time to no avail. Your colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful. - I spoke to Dell Care first (***, badge [redacted] ) - Then I was routed to Premium full support ( [redacted] , badge ID [redacted] ). They insisted they were unable to h
On August 19, 2017, I purchased an Inspiron 15 7000 Gaming Series computer from Dell ( [redacted] ) for approximately $1,400. I purchased the most recent machine available with 1T memory space. I also purchased premium support for 5 years. I purchased a similar computer for my other son a few months earlier. Since I received the computers, I began having a lot of issues. The drivers had to be constantly installed and updated manually. To do so, I had to go periodically go to Dell's website and check what drives need to be updated on my computer and do it manually. If I didn't do it for a while, I would have issues with both computer. The main issue, however, was the fact that Dell only gives 100GB C drive space and then install D drive that is 900GB or 1T in size. Because of this, even with minimal use, my son's machine started to started run out of memory even though ALL and ONLY three programs my son installed were on D drive. Main issues with Dell: 1. Drivers n