Reference number: [redacted] Service Tag: [redacted] Hello, I purchased a Dell computer second hand on Saturday 8/6/2016. It turns out that the motherboard had some kind of issue, but fortunately, this machine had a Next Business Day Onsite warranty which was valid until October of this year. I know this, because I checked it on the Dell support site. Before I continue, please understand this: I have purchased several other computers second hand in the past. Some have warranties, and some do not. If a unit does not have a warranty, then I do not call. I would not waste my time, or Dell's with a unit that was out of warranty. I called customer service on Sunday 8/7/2016, and spent over an hour and half on the phone with a representative ( [redacted] @dell.com), who was about to send me the replacement part. Unfortunately, just as she was entering the information, she put me on hold, and stated that there was some issue with transferring the warranty, and th
Summary: 11/25 - Received $25 rewards credit from Dell for registering new product on 11/25. 11/25 - Made purchase of RAM from Dell website, item# A8547953 Qty:2 @ 42.99. Used $25 rewards and paid remainder via debit card. 11/29 - Noticed price decrease on RAM from 42.99 to 34.99. Order had not shipped yet. Called Dell resolution team (Service request [redacted] ) to request $16.00 credit for price difference. Dell agent [redacted] refused. Only willing to refund $9. I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost. 11/30 - Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped. He requested a stop shipment from ***. I replied asking him why he would do that instead of just giving me the $16 dollar refund. He did not respond. Charge appears on my Wells Fargo account. 12/1 - Contact Dell via email with everything that has happened. Autoreply promises resolution within 1 business
Purchased a laptop computer from [redacted] on 5-1-16 and had a issue with th battery upon registering with Dell. Contacted Dell warranty repair and was informed the warranty is expired. That was on first call that lasted over three hours as they transferred me here there and everywhere. Was told to email them the receipt showing here I had purchased it on 5-1-16. My paperwork says one year manufacture warranty and the dell rep in India says that the warranty starts when [redacted] purchases it from them. The manager at [redacted] explained that can not be they would have a lot of unhappy customers. All I'm trying to do is have them stand by the one year manufacture warranty to original purchaser which is me. I asked it least 10 times today to be transferred to a US represenitive and they have refused each time to get me a US rep. I have documented names and I'd #s of the reps that would give it to you and one of their supervisors hung up on me after being on the phone a hour with him trying t
I purchased a new laptop computer from Dell.com on January 16, 2018 and received the laptop on January 20, 2018. I noticed the brand new laptop ran really really slow, I thought it was my internet so I purchased new internet service and the computer still ran really really slow. I took the laptop to let my brother in law who knows a lot about computers look at my new laptop. He said the laptop’s hard drive was running at 100% and there were no programs running. I called Dell customer service I spent an hour on the phone doing diagnostic tests the agent on the phone said it was a problem with the software that came on the laptop when I purchased it . My husband spent 3 hours today trying to see if he could return the defective laptop they told him they would not return it. I have only used the laptop maybe 7 times because it was frustrating it was so slow. So now I have a new laptop that is defective and Dell will not return it. The warranty is 1 year. I want a full refund! I
I have received phone calls from multiple numbers saying that they are employees of Dell and identified notifications from my device indicating there is an errorWhen asked to confirm their affiliation, the callers provided my name, email address, phone number, and specific model numbersI am concerned that Dell is not securing my personal information, allowing scammers access and leaving me susceptible to preying I submitted online claims with Dell, and called Dell at least times to see how Dell will work to protect my informationI was forwarded to the wrong personnel who would handle this issue, and finally when I received the correct department, I was placed on the phone for two hours and then told to leave a voicemail I have yet to receive a call back from that number (business days later)
I called the customer service about two weeks ago about my laptop not workingMy laptop was out of warranty, and I was told that to fix it, they'll have to replace the motherboard and it will cost $When I asked how soon it can be done, they said they did not have the parts available with them at the momentSo, they'll place an order for itThe technician who did so then said that because the product was not readily available, they will not charge any fee for the repairThe technician then said that I should get in touch with them again in two weeks for next steps (as that's when the part would be made available)I agreed, but also asked what if the next technician is not aware of the fee waiverHe said that he is mentioning it with my problem, and that the fee waiver will come up in the system when my issue is pulled out again I did as I was toldI called two weeks later (that being today)The product was availableBut there was no mention of the fee waiverThe new t
I noticed on 11-27-that I had been charged for a keyboard that was included in my package alreadyI called Dell immediately, was assured that the charges would be reversed On 12-28-15, I noticed that the charges had not been reversedUpon complaining to Dell Finance I was told it would corrected and I would see the credit in 3-business days Today, is 2/3/and I was yet given another lieIt was that a manager was looking into the issueThe only issue is Dell committing fraud by adding unauthorized items to accounts, and refusing to take the charges offI totally believe this is fraud and expect my money back in 3-daysIt took seconds to commit this act, and months to resolve it
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, [redacted] told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
The left hinge of my laptop (Dell Inspiron 5577) started clicking when closing and got progressively worseI contacted Dell support before my year warranty was up and they told me to send it in and it would be fixedAfter sending it in, they claim the damage was my fault because the case is coming apart at the hingeBut that's what happens when the hinge fails internally - it starts pulling the plastic casing apart every time it's opened or closedSee identical problems multiple people have had with this and another model which shares the same body design: https://www.dell.com/community/Inspiron/DELL-INSPIRON-5577-NEAR-HINGE-ISSUE/td-p...⇄https://www.reddit.com/r/Dell/comments/5tuoec/inspiron_7559_hinge_issue/?st=jeu4...⇄https://www.reddit.com/r/laptops/comments/85ne8z/hinge_problem_fixed_dell_inspir...⇄https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-...⇄ That's just a few, but I co
I ordered a computer from Dell on 08/26/I called on 08/to cancel the order and was told the cancellation team was closedI called on 08/29/when they opened and talked to [redacted] who "stated that my order would be cancelled and my credit card would be credited within hours"Cancellation Reference # [redacted] I then got an email 08/31/stating the order has been shipped, and my credit card is still not creditedI call again on 09/02/and talk to [redacted] who states " That at the same time [redacted] cancelled the order, it was ready to be shipped and was already sent"It took days to cancel the order? Then he states " I have to receive the order and call them again to get a return label and my credit card will be credited days after they receive the order back" I then waited on hold for minutes to speak with a manager- [redacted] *employee ID# [redacted] [redacted] tells me if I refuse the shipment, Dell will make me wait days for my money-(punishment obviously) D
Dell advertised a laptop for sale for with a FREE inch flat screen televisionafter receiving my invoice I realized I was in fact charged for the flat screen which was advertised as FREEI contacted Dell Service Center multiple times via phone, online chat, and email- in which representatives were rude and refused to help me or resolve the issueI then sent two certified letters to Dell Headquarters in Round Rock Texas- both letters were signed for and I received the sign certified green copy back from USPSNobody from Round Rock Headquarters contacted me- Instead they had a representative from India call and email me stating despite the advertisement and laptop I purchased Dell Company will not be refunding me the plus tax that they charged me for a promotion/advertisement they advertise online- stating FREE Flat Screen-I even sent a copy of the advertisement with the certified letter showing that they have scammed me out of this money and the company refuses t
Before I ordered a computer, I did an online chat with a Dell salesperson I asked the salesperson whether the computer has SATA power cords since the motherboard has proprietary SATA power connectors, and they said it does come with of them I was very detailed and specific in my chat, so there should have been no confusion about which part I was referring to Since they said it comes with cables, I proceeded with the order, but the computer I received in the mail only has of those cables I then called Dell and spent minutes trying to explain to the support person what a SATA cable is, spelling it about times, but they and their supervisor both had no idea what a SATA power cable is, what its part number is, or how to send me a new one They transferred me to Tech Support, and Tech Support immediately refused to help, saying they did not have access to part numbers and wanted to transfer me back to the original department I told them I would file a Revdex.com complai
I purchased an Alienware Rlaptop (Alienware 17-2136SLV) on Apr Once I opened the box I discovered it had a defective batteryI contacted Dell/Alienware technical support and they informed me that my warranty had expired as of August 18, 2016, despite the fact that it clearly states on the computer's box that I purchased that I have a "Minimum year limited hardware warranty" They requested that I email them my proof of purchase to prove to them the date I bought the computer in order to update my warrantyI did soThey responded by telling me that there was no way to update the warranty and to contact the retailerI reached out to Dell/Alienware Technical Support one more time to press the issue and they gave me the same response I contacted the retailer that sold me the laptop on May They contacted Dell/Alienware themselves while I waited at their customer service departmentDell/Alienware requested that they send them proof that I was the first pers
I purchased a Dell XPS 15, item No [redacted] , at "Dell on ***" on 5/17/at the price of $1,Two days later (on 5/19/18), I saw the price of the same item had dropped $to 1,In order not to waste the shipping fees by cancelling and reordering for that item, I tried to contact Dell to see if I could get a price adjustment for that itemI called the number provided on the [redacted] website and that phone call was answered by Dell Technical SupportI was told by the Dell Technical Support that I had to call Dell Customer Care, phone No [redacted] but they were closed and wouldn't be available till Monday (5/21/18)However, I went ahead sending a message to "Dell on ***" on 5/19/asking if I can get a price adjustment for that purchase I called Dell Customer Care, the phone number provided to me by Dell Technical Support, on 5/21/After telling representative the price adjustment I was asking for, I was told to call [redacted] back about itIt seemed that
When I purchased my computer, I was offered software at a discounted price along with the purchase The software was Corel Paint Shop Pro X I opted to purchase this My computer arrived and everything was fine with thatBut the software would not install I called customer care at Dell Friday 3-3-They remotely controlled my computer and attempted to download and install the program with the same error that I had They told me that the Software Department would need to help with this I was transferredSoftware remotely controlled my computer and tried times to do the same thingThey concluded that the software was 32-bit, but my computer was 64-bit and these would work togetherThey said that the customer care department would need to fix the issue, by getting me a product key for a 64-bit version of the same software program I was told I'd have to call back Monday during business hoursOn Monday 3-6-I called late, but still during business hours Customer Care
I bought two products from Dell recently, and had issues both timesBut they were not issues with the products themselvesI am repeatedly stymied and aggravated by their manipulative, arrogant, condescending, and ultimately unhelpful representatives One Dell representative actual told me, more or less: "If you cannot understand what I am telling you then I can't help you." Wow, so blame it on the customer then? I do not think the context even mattersI would never say anything like that to a paying customer I will try my best to never buy anything from Dell ever again.?
When I bought the dell laptop, I inquired with sales reps (via chat) about the accidental damage policy and I was told that the in case of accidental damage(which is not repairable) dell will replace with a brand new laptopRecently I had an accidental damage to my laptop and customer service said they will only replace with a refurbished laptopAt this time I again had a chat with sales team as a new customer to check their policy and they clearly told me that they will replace with brand new laptopI even shared this with customer service(I saved the chat logs too) but they still said they will not honor that and I will be sent refurbished laptop onlyDell is cheating the customers, giving them promise at the time of sale and not keeping itThis is absolutely cheating the customer I got the laptop today(which is a refurbished one) and it had issue with the sound as soon as I started it Looks like they did not even tested the laptop properly before shipping it outI spok
I made an order which somehow it got duplicatedAfter returning products, Dell customer service reps were very unorganized and unprofessionalI was given incorrect information regarding my refund several timesI was hung up on as wellI had to send a tweet in order to get some proper attention to my situationI was told they were waiting for the pruducts to be returned but I had tracked the return and knew they received itAs of now, I've only received a portion of my returnIt's been over the to daysNow they're saying they had technical issues and it's still going to take to days to give me the remainder of my refundI'm very frustrated from being told so many different things
I bought an Inspiron in June On 22nd Apr 2016, while closing laptop, it gave a cracking sound while closing the lid/screenI found its right hinge was broken and corner bottom edge is popped open I contacted Dell support on Apr 23rd and explained what happened for more than one hourI talked to different technical support persons and they are in the view that I must have dropped the laptopAnd this damage is covered under accidental warranty and not covered under basic warrantySo there will be charges to fix hinges I explained that that I am taking utmost care of my laptopIt looks like purchased yesterday and nothing has happened to my laptop after regular use for more than monthsI told them opening and closing is one of the basic function of laptop and hinge was broken while closing laptop which is beyond my control I once again confirmed that my laptop was not neither dropped nor fallen This seems to be manufacturing defect as I saw many posts
I returned the Dell Outlet XPS - Windows Home 64bit English on 3/28/ (this was the second computer from the outlet store that didn't functionThe first computer was a Dell Outlet XPS - Windows Pro which also didn't work and after being on the phone with Tech support it was determined the computer couldn't be fixedI returned this computer on 3/27/and just received my money back on the first computer) The money that I am currently being owed on the second computer is $ This amount was charged on my credit card which I am currently paying interest on while waiting to get my money back.) Today I received the following letter indicating it would still take another 5-business days to process the refund since a logistics mistake had been made This email is regarding your return request # [redacted] for order # [redacted] which has been initiated on 3/28/by [redacted] In the effort to keep you informed and improve your experience
Reference number: [redacted] Service Tag: [redacted] Hello, I purchased a Dell computer second hand on Saturday 8/6/2016. It turns out that the motherboard had some kind of issue, but fortunately, this machine had a Next Business Day Onsite warranty which was valid until October of this year. I know this, because I checked it on the Dell support site. Before I continue, please understand this: I have purchased several other computers second hand in the past. Some have warranties, and some do not. If a unit does not have a warranty, then I do not call. I would not waste my time, or Dell's with a unit that was out of warranty. I called customer service on Sunday 8/7/2016, and spent over an hour and half on the phone with a representative ( [redacted] @dell.com), who was about to send me the replacement part. Unfortunately, just as she was entering the information, she put me on hold, and stated that there was some issue with transferring the warranty, and th
Summary: 11/25 - Received $25 rewards credit from Dell for registering new product on 11/25. 11/25 - Made purchase of RAM from Dell website, item# A8547953 Qty:2 @ 42.99. Used $25 rewards and paid remainder via debit card. 11/29 - Noticed price decrease on RAM from 42.99 to 34.99. Order had not shipped yet. Called Dell resolution team (Service request [redacted] ) to request $16.00 credit for price difference. Dell agent [redacted] refused. Only willing to refund $9. I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost. 11/30 - Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped. He requested a stop shipment from ***. I replied asking him why he would do that instead of just giving me the $16 dollar refund. He did not respond. Charge appears on my Wells Fargo account. 12/1 - Contact Dell via email with everything that has happened. Autoreply promises resolution within 1 business
Purchased a laptop computer from [redacted] on 5-1-16 and had a issue with th battery upon registering with Dell. Contacted Dell warranty repair and was informed the warranty is expired. That was on first call that lasted over three hours as they transferred me here there and everywhere. Was told to email them the receipt showing here I had purchased it on 5-1-16. My paperwork says one year manufacture warranty and the dell rep in India says that the warranty starts when [redacted] purchases it from them. The manager at [redacted] explained that can not be they would have a lot of unhappy customers. All I'm trying to do is have them stand by the one year manufacture warranty to original purchaser which is me. I asked it least 10 times today to be transferred to a US represenitive and they have refused each time to get me a US rep. I have documented names and I'd #s of the reps that would give it to you and one of their supervisors hung up on me after being on the phone a hour with him trying t
I purchased a new laptop computer from Dell.com on January 16, 2018 and received the laptop on January 20, 2018. I noticed the brand new laptop ran really really slow, I thought it was my internet so I purchased new internet service and the computer still ran really really slow. I took the laptop to let my brother in law who knows a lot about computers look at my new laptop. He said the laptop’s hard drive was running at 100% and there were no programs running. I called Dell customer service I spent an hour on the phone doing diagnostic tests the agent on the phone said it was a problem with the software that came on the laptop when I purchased it . My husband spent 3 hours today trying to see if he could return the defective laptop they told him they would not return it. I have only used the laptop maybe 7 times because it was frustrating it was so slow. So now I have a new laptop that is defective and Dell will not return it. The warranty is 1 year. I want a full refund! I
I have received phone calls from multiple numbers saying that they are employees of Dell and identified notifications from my device indicating there is an errorWhen asked to confirm their affiliation, the callers provided my name, email address, phone number, and specific model numbersI am concerned that Dell is not securing my personal information, allowing scammers access and leaving me susceptible to preying I submitted online claims with Dell, and called Dell at least times to see how Dell will work to protect my informationI was forwarded to the wrong personnel who would handle this issue, and finally when I received the correct department, I was placed on the phone for two hours and then told to leave a voicemail I have yet to receive a call back from that number (business days later)
I called the customer service about two weeks ago about my laptop not workingMy laptop was out of warranty, and I was told that to fix it, they'll have to replace the motherboard and it will cost $When I asked how soon it can be done, they said they did not have the parts available with them at the momentSo, they'll place an order for itThe technician who did so then said that because the product was not readily available, they will not charge any fee for the repairThe technician then said that I should get in touch with them again in two weeks for next steps (as that's when the part would be made available)I agreed, but also asked what if the next technician is not aware of the fee waiverHe said that he is mentioning it with my problem, and that the fee waiver will come up in the system when my issue is pulled out again I did as I was toldI called two weeks later (that being today)The product was availableBut there was no mention of the fee waiverThe new t
I noticed on 11-27-that I had been charged for a keyboard that was included in my package alreadyI called Dell immediately, was assured that the charges would be reversed On 12-28-15, I noticed that the charges had not been reversedUpon complaining to Dell Finance I was told it would corrected and I would see the credit in 3-business days Today, is 2/3/and I was yet given another lieIt was that a manager was looking into the issueThe only issue is Dell committing fraud by adding unauthorized items to accounts, and refusing to take the charges offI totally believe this is fraud and expect my money back in 3-daysIt took seconds to commit this act, and months to resolve it
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, [redacted] told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
The left hinge of my laptop (Dell Inspiron 5577) started clicking when closing and got progressively worseI contacted Dell support before my year warranty was up and they told me to send it in and it would be fixedAfter sending it in, they claim the damage was my fault because the case is coming apart at the hingeBut that's what happens when the hinge fails internally - it starts pulling the plastic casing apart every time it's opened or closedSee identical problems multiple people have had with this and another model which shares the same body design: https://www.dell.com/community/Inspiron/DELL-INSPIRON-5577-NEAR-HINGE-ISSUE/td-p...⇄ https://www.reddit.com/r/Dell/comments/5tuoec/inspiron_7559_hinge_issue/?st=jeu4...⇄ https://www.reddit.com/r/laptops/comments/85ne8z/hinge_problem_fixed_dell_inspir...⇄ https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-...⇄ That's just a few, but I co
I ordered a computer from Dell on 08/26/I called on 08/to cancel the order and was told the cancellation team was closedI called on 08/29/when they opened and talked to [redacted] who "stated that my order would be cancelled and my credit card would be credited within hours"Cancellation Reference # [redacted] I then got an email 08/31/stating the order has been shipped, and my credit card is still not creditedI call again on 09/02/and talk to [redacted] who states " That at the same time [redacted] cancelled the order, it was ready to be shipped and was already sent"It took days to cancel the order? Then he states " I have to receive the order and call them again to get a return label and my credit card will be credited days after they receive the order back" I then waited on hold for minutes to speak with a manager- [redacted] *employee ID# [redacted] [redacted] tells me if I refuse the shipment, Dell will make me wait days for my money-(punishment obviously) D
Dell advertised a laptop for sale for with a FREE inch flat screen televisionafter receiving my invoice I realized I was in fact charged for the flat screen which was advertised as FREEI contacted Dell Service Center multiple times via phone, online chat, and email- in which representatives were rude and refused to help me or resolve the issueI then sent two certified letters to Dell Headquarters in Round Rock Texas- both letters were signed for and I received the sign certified green copy back from USPSNobody from Round Rock Headquarters contacted me- Instead they had a representative from India call and email me stating despite the advertisement and laptop I purchased Dell Company will not be refunding me the plus tax that they charged me for a promotion/advertisement they advertise online- stating FREE Flat Screen-I even sent a copy of the advertisement with the certified letter showing that they have scammed me out of this money and the company refuses t
Before I ordered a computer, I did an online chat with a Dell salesperson I asked the salesperson whether the computer has SATA power cords since the motherboard has proprietary SATA power connectors, and they said it does come with of them I was very detailed and specific in my chat, so there should have been no confusion about which part I was referring to Since they said it comes with cables, I proceeded with the order, but the computer I received in the mail only has of those cables I then called Dell and spent minutes trying to explain to the support person what a SATA cable is, spelling it about times, but they and their supervisor both had no idea what a SATA power cable is, what its part number is, or how to send me a new one They transferred me to Tech Support, and Tech Support immediately refused to help, saying they did not have access to part numbers and wanted to transfer me back to the original department I told them I would file a Revdex.com complai
I purchased an Alienware Rlaptop (Alienware 17-2136SLV) on Apr Once I opened the box I discovered it had a defective batteryI contacted Dell/Alienware technical support and they informed me that my warranty had expired as of August 18, 2016, despite the fact that it clearly states on the computer's box that I purchased that I have a "Minimum year limited hardware warranty" They requested that I email them my proof of purchase to prove to them the date I bought the computer in order to update my warrantyI did soThey responded by telling me that there was no way to update the warranty and to contact the retailerI reached out to Dell/Alienware Technical Support one more time to press the issue and they gave me the same response I contacted the retailer that sold me the laptop on May They contacted Dell/Alienware themselves while I waited at their customer service departmentDell/Alienware requested that they send them proof that I was the first pers
I purchased a Dell XPS 15, item No [redacted] , at "Dell on ***" on 5/17/at the price of $1,Two days later (on 5/19/18), I saw the price of the same item had dropped $to 1,In order not to waste the shipping fees by cancelling and reordering for that item, I tried to contact Dell to see if I could get a price adjustment for that itemI called the number provided on the [redacted] website and that phone call was answered by Dell Technical SupportI was told by the Dell Technical Support that I had to call Dell Customer Care, phone No [redacted] but they were closed and wouldn't be available till Monday (5/21/18)However, I went ahead sending a message to "Dell on ***" on 5/19/asking if I can get a price adjustment for that purchase I called Dell Customer Care, the phone number provided to me by Dell Technical Support, on 5/21/After telling representative the price adjustment I was asking for, I was told to call [redacted] back about itIt seemed that
When I purchased my computer, I was offered software at a discounted price along with the purchase The software was Corel Paint Shop Pro X I opted to purchase this My computer arrived and everything was fine with thatBut the software would not install I called customer care at Dell Friday 3-3-They remotely controlled my computer and attempted to download and install the program with the same error that I had They told me that the Software Department would need to help with this I was transferredSoftware remotely controlled my computer and tried times to do the same thingThey concluded that the software was 32-bit, but my computer was 64-bit and these would work togetherThey said that the customer care department would need to fix the issue, by getting me a product key for a 64-bit version of the same software program I was told I'd have to call back Monday during business hoursOn Monday 3-6-I called late, but still during business hours Customer Care
I bought two products from Dell recently, and had issues both timesBut they were not issues with the products themselvesI am repeatedly stymied and aggravated by their manipulative, arrogant, condescending, and ultimately unhelpful representatives One Dell representative actual told me, more or less: "If you cannot understand what I am telling you then I can't help you." Wow, so blame it on the customer then? I do not think the context even mattersI would never say anything like that to a paying customer I will try my best to never buy anything from Dell ever again.?
When I bought the dell laptop, I inquired with sales reps (via chat) about the accidental damage policy and I was told that the in case of accidental damage(which is not repairable) dell will replace with a brand new laptopRecently I had an accidental damage to my laptop and customer service said they will only replace with a refurbished laptopAt this time I again had a chat with sales team as a new customer to check their policy and they clearly told me that they will replace with brand new laptopI even shared this with customer service(I saved the chat logs too) but they still said they will not honor that and I will be sent refurbished laptop onlyDell is cheating the customers, giving them promise at the time of sale and not keeping itThis is absolutely cheating the customer I got the laptop today(which is a refurbished one) and it had issue with the sound as soon as I started it Looks like they did not even tested the laptop properly before shipping it outI spok
I made an order which somehow it got duplicatedAfter returning products, Dell customer service reps were very unorganized and unprofessionalI was given incorrect information regarding my refund several timesI was hung up on as wellI had to send a tweet in order to get some proper attention to my situationI was told they were waiting for the pruducts to be returned but I had tracked the return and knew they received itAs of now, I've only received a portion of my returnIt's been over the to daysNow they're saying they had technical issues and it's still going to take to days to give me the remainder of my refundI'm very frustrated from being told so many different things
I bought an Inspiron in June On 22nd Apr 2016, while closing laptop, it gave a cracking sound while closing the lid/screenI found its right hinge was broken and corner bottom edge is popped open I contacted Dell support on Apr 23rd and explained what happened for more than one hourI talked to different technical support persons and they are in the view that I must have dropped the laptopAnd this damage is covered under accidental warranty and not covered under basic warrantySo there will be charges to fix hinges I explained that that I am taking utmost care of my laptopIt looks like purchased yesterday and nothing has happened to my laptop after regular use for more than monthsI told them opening and closing is one of the basic function of laptop and hinge was broken while closing laptop which is beyond my control I once again confirmed that my laptop was not neither dropped nor fallen This seems to be manufacturing defect as I saw many posts
I returned the Dell Outlet XPS - Windows Home 64bit English on 3/28/ (this was the second computer from the outlet store that didn't functionThe first computer was a Dell Outlet XPS - Windows Pro which also didn't work and after being on the phone with Tech support it was determined the computer couldn't be fixedI returned this computer on 3/27/and just received my money back on the first computer) The money that I am currently being owed on the second computer is $ This amount was charged on my credit card which I am currently paying interest on while waiting to get my money back.) Today I received the following letter indicating it would still take another 5-business days to process the refund since a logistics mistake had been made This email is regarding your return request # [redacted] for order # [redacted] which has been initiated on 3/28/by [redacted] In the effort to keep you informed and improve your experience