I bought a Dell laptop from Office Depot on January 21st, It is supposed to come with a year warrantyI have issued with the laptops mousepad and contacted dell for warranty serviceThey are telling me that their records show that I bought the laptop on october and that my warranty expired in novemberfirst of all that makes no sense because the warranty is one year After talking to multiple agents one of them asked me to send a picture of my receipt and that they will adjust the warranty date after seeing my proofI emailed it to the rep while on the phone and she said that she will adjust the dateShe then transferred me to in warranty department to help me with my issue and the agent refused because he says my laptop still shows as out of warrantyThis is absolutely ridiculous!
I ordered a graphics card on the dell site and found the item on [redacted] for cheaperThey keep telling me that they do not do price matchI have ordered from dell many times before and found the same item on [redacted] for cheaper and they always gave me the lower priceNow all of a sudden they aren't allowing it
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person ( [redacted] , [redacted] _ [redacted] @Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to [redacted] and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call [redacted] multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
I pursed a product with dell Novwith purchase ID [redacted] for one Inspiron for 106.3$ It got shipped out by [redacted] tracking [redacted] and should be delivered by NovHowever, I was never able to receive the item and when I checked the tracking, on [redacted] website it said the item was shipped back to DellNow, it got back to Dell on Nov.28th and I never got my payment refunded This whole situation is like, you paid for some product and DEll pretended to ship you the item, however, it never got to you and they never noticed me on thisI found it out and Dell promised me to refund on Dec1st, however, untill today, Dec 7th, I still didn't receive any refundWhen I called back today, the customer service was so rude and they failed to tell me or provide me any proof their refundThey blamed everything on [redacted] , however, when I asked which [redacted] address they sent the refund to, the customer service just said I have nothing more new to tell you I really fe
I hope you can help me, I am very augury and frustrated with this bad DELL experience I ordered the a inch Dell monitor and a Samsung TV on Nov However when I check the order status on the dell website on the second day, I noticed that my order was cancelledWITH NO REASONAnd I didn’t received any cancel notification email, or call from dell and the order just got cancelled Then I phoned customer services and they advise me this is order was cancelled my the verification deptand I got transferred to them after the 3+ hours wait on the phone, I got hand up .and I called again, they closedSecond day I call again and I wait and wait and wait I wait for almost and half hours!!!!! (see screen shot attached) then I can’t wait any longer, I give up..and I called customer service again to explainThe CS manager advised they going to ask the manager of the verification dept to call me in hourAnd no luckI didn’t received calls over the hours period .I
This is the review I posted on the Dell website on 11-28/2016: Today is 11-28-At about 4:pm EST, my phone's battery diedI had been on it to Dell since about am EST today, first with support, then customer service (commercial) and then customer service (I think) againI bought a small laptop from Dell on 8-22-and it arrived at my home around 8-25-Around the very end of October, it quit working altogetherI spoke with a tech support person on or about 11-2-and explained that the computer was completely deadWe went through all the checklist (any lights on (no); is there a light on the charger (yes); hold the on/off switch down (nothing happened) and so on)He told me on 11-07-that he would pass it onThis was his email to me: From: [redacted] [redacted] @Dell.com Hi [redacted] , I am emailing you to provide you with an update regarding the issue you are having with Service Tag [redacted] I initiated the call to our basic support and they said will
I ordered a laptop February 9th (Dell Order Number **SSN**) The delivery date was changedOrder then magically cancelled itselfCall Dell nobody can explain whyReorder SAME EXACT LAPTOP (Dell Order Number **SSN**)Delivery date changed timesUpon the 3rd call to Dell about why it's been changed AGAIN I was finally told that the Iprocessor was out of stock and that was why it was delayedNo attempt to contact me about itweeks into the order and I had to contact THEM to figure that outOk, so order is processed and shippedShipped on March 2ndDue to be delivered on March 7thMarch 7th arrives and laptop isn't hereGave it a couple daysstill isn't hereNo update on the websiteCall the post office with the "tracking number"Tracking number doesn't track to anythingMeaning the post office told me that they have a 20-something tracking number and the one I gave them doesn't existCall dell back for the 6th timeUnfriendly yelling ensues and a request for an actual tracking number is generated (Customer Service Request Number 945243694) which is said to take hours from customer service repIt's been past hours since that timeCall Dell back, for 10th timeFINALLY someone explains to me that since the order is to an APO address that it is to take 6-weeks to get to meNOBODY has told me that from the start, so yet again I've had to find this all out myself after dealing with the terrible customer service reps and the horrible information they are given which is pure garbageIf I knew ANY of this, I never would have spent any money on any products Dell sellsDell has been a terrible service provider and has not once tried to rectify any situation nor contact me with anything at allWill absolutely be the last Dell product I ever buy no matter what and I will explain exactly what happened to anyone looking to buy a Dell product and explain that it's a better deal to spend more money on someone else's product for the same thing as it would be to deal with the shenanigans that Dell has put me through and will put them throughTerrible terrible service all around
I purchased Dell Laptop from [redacted] on Feb 26th, which now needs warranty support and Dell has refused to provided warranty support citing that the unit is years old and [redacted] sold me old unitFor a consumer, a standard warranty kicks in from the day he purchases, however it seems Dell is adamant in saying it kicks in from the day they sell it to [redacted] , and now its expiredI have never heard of such policy and I couldn't find this mentioned on their website also that consumer purchasing a Dell laptop will have partial warranty depending on when the laptop was purchased by retailer or re sellerTypically, the warranty needs to be reset, and transferred to Consumer, which Dell first started to do, and I sent them the proof of purchase, however latter came back saying they will not transfer the warranty Also their Supervisor are too arrogant and inconsistentFirst supervisor said, go to [redacted] and buy warranty, latter agreed to provide warranty after I said, I purchased
I bought a 65" Samsung TV and year extended warranty from Dell.com on 4/16/for $1,Last week my TV stopped functioningOn my warranty receipt from Dell, There was a link to get extended warranty support, When I click on the linkI get "We can't find the page you're looking for"I have called Dell several times for last couple of days and I cannot anyone to help me get my TV fixedI have called these numbers to get help ###-###-#### ###-###-#### ###-###-#### I have spoken to the following folks so far and been on the phone for more than hours [redacted] ( Latin America ) She was speaking to me in Spanish [redacted] No one know how to handle my call and they don't know what to do with my issueThis is very frustratingI have a broken TVPlease Help in getting my TV repair or replaced with a new one Date of Purchase = 04/16/ Order # for Warranty =***-***-***Order # for TV =***-***-***Cr: [redacted]
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
To whom it may concern, On December 13th, I order an Alienware Rsystem from DellThe order was confirmedI had purchased an upgraded shipping option (two day shipping) in order to guarantee that the system would be delivered before I left town for an extended amount of time on December 23rdI have an email confirmation and several customer support chat logs promising this delivery date However, their customer support is stating that there is a part shortage, and the machine has not been manufacturedThey transferred me to the modifications team in order to modify the order to where it would delivered before the 23rdThe first person I talked to over the phone was extremely helpful, and it sounded like he wanted to modify the order to meet the deadline, but was difficult to understandI requested that he transfer me to someone who I could understandHe did, he transferred me to his supervisorHis supervisor refused to modify the order in order to meet our December
I purchased a Dell on 7/and unboxed the new Dell Inspiron on Saturday 10/ It worked for four hours, then abruptly shut down and wouldn't restart I troubleshooted with technical support and it did not help The offered to have me send it in for repairs I paid for a new computer and do not want to end up with what is essentially a repaired or refurbished oneI advised technical support that I wanted a refund, and they transferred me to the customer service department, which was closed On Monday 10/I attempted to resolve the issue via online chat I was transferred from technical support to customer service, who immediately transferred me back to technical support, then support service for South America, then the chat disconnected from their end The process took a total of hours and I did not receive any information about refunds On 10/6, the computer did start, and has started about 30% of the time I've tried ever since It takes about minutes to start u
It is impossible to reach your executive office Please update your website with accurate phone numbers The numbers listed are disconnected This is totally unacceptable to be a big company like yours
I am a Microsoft Certified System Builder I work on people’s computers My Business name is “ [redacted] ***” In my area there seems to be allot of Dell computers In my area there area allot of low income people that seem to like buying Dell computers These low income people cannot afford to buy new computers every few years, so they bring them to me to upgrade them The problem is, is getting the help and information I need from Dell It seems that when a computer is no longer in warranty, Dell longer cares about the low income people that purchased Dell’s computers While Dell is in the business of selling new computers and supply warranty support, there is no reason that Dell cannot supply support to a business the fixes and upgrades out of warranty computers for low income people that cannot afford news computers What Dell really does is called greed I just happens that the computer that I am working on is my own A Dell Inspiron I emailed Dell su
I have a new Dell Inspiron laptop (Service Tag : [redacted] ) which is under warrantyI have been using this laptop for only months and now the casing on LCD screen is unzapping near left hingeThis happens whenever I open/close the lid I am able to zap the joint back to its riginal state by pressing it with my fingersHowever when I open/close the lid again, it zaps near left hinge I called the Dell support toll free number which was routed to outside USThe support rep informed me that this could be due to wear and tearThey also informed me that I would have to pay for itThe rep's supervisor also told me the same thingOn informing him that I am going to write to Revdex.com, I was told to wait for 24-hours before writing to Revdex.com as he was going to escalate the problem to management in USHe asked me what is the best time to reach me and I informed that it is pm to pm ET He insisted if I could be available to speak while Dell US support staff is in officeSo do I
We ordered a laptop and DVD drive from Dell on 6/23/(Purchase ID Number: [redacted] ) The computer did not come with a hard drive, but the service manual for the computer ( [redacted] ) showed how to install a hard drive and there was no indication that a hard drive could not be added later After a couple of months, it became clear that 32GB of disk space was insufficient, so I contacted Dell on 10/5/ to ask which hard drive I should order for the computer (Dell Chat Session ID: [redacted] ) I purchased the hard drive recommended by Dell on 10/16/ When I tried to install the hard drive, I discovered that the socket the hard drive should connect to on the motherboard was missing I called Dell on 10/21/to request a service or exchange of the machine I spent over hours on the phone being passed between the technical support, sales support and customer support team, including being hun
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_ [redacted] *): "also included a inch full HD monitor [redacted] ." I showed them this comment from the sales tech To: "***_ [redacted] " She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
I bought a Dell Inspiron 11-(very basic machine, 32GB solid state) less than a year ago and now am finding out it can no longer operate using the system it was delivered with (Windows 10) due to lack of enough memoryI knew I was buying a laptop with limited memory but I also knew I would only operate it with the "basic" software that I ordered it with AND would only store my files externallyEverything worked fine for about months, then I started getting 'insufficient memory' warnings as periodic software updates tried to automatically take care of themselves The laptop became essentially unuseable in August when Windows needed more space to upgrade than I could provide even after stripping Office, Google, and anything else I couldAt one point I paid $for 500GB harddrive to upgrade it but have since found this model won't accomodate it (they make models similar, but I have the one that does not)After a number of "chats" and checking online, I see that many others have had similar problems and noone found Dell to be helpful in resolving itMost recently I turned the laptop over to IT professionals who have had it for almost a week and are still trying to get it to upgrade so I think I'm at the end of my ropeMy wife & I have owned a number of Dells over the year and have been happy in the past, but no so nowAll I want is a laptop that will CONTINUE doing what it did when I bought it/w.a./
On 11/24/I ordered a Xbox one bundle from dell.comThe bundle was to include a Xbox one console with controller, (1) Extra wireless controller, (1) Gears of War 4, (1) Battlefield on sale for $I bought the bundle and was told by a online chat/helpemployee that I had no worries that I had the right bundleThe next day I got a email that had said my order had shipped and gave me a tracking numberAfter trying to track my order I found out that my order had been lost, so I called dell's customer service department explain to them the situation and they told me that they would have to look into it and investigative where my package had went that it would be hourshours later they called and apologized to me and told me they would be express shipping a new Xbox one bundle out to me, and extended their apologizes(this is fine, I understand things get lost/stolen in the mail system) After receiving my package in the mail, I got just a Xbox one console and the game
My laptop, A Dell XPS has had four different motherboards replaced and it still not working, was advised that it will be replaced with a different lower spec,unit but the response is very slow and I will not receive the laptop according to customer service for another daysHave been without a laptop for almost a monthThis is unacceptableLaptop was never correctly fixed and customer service will not expedite exchange process even though original laptop has next day service
I bought a Dell laptop from Office Depot on January 21st, It is supposed to come with a year warrantyI have issued with the laptops mousepad and contacted dell for warranty serviceThey are telling me that their records show that I bought the laptop on october and that my warranty expired in novemberfirst of all that makes no sense because the warranty is one year After talking to multiple agents one of them asked me to send a picture of my receipt and that they will adjust the warranty date after seeing my proofI emailed it to the rep while on the phone and she said that she will adjust the dateShe then transferred me to in warranty department to help me with my issue and the agent refused because he says my laptop still shows as out of warrantyThis is absolutely ridiculous!
I ordered a graphics card on the dell site and found the item on [redacted] for cheaperThey keep telling me that they do not do price matchI have ordered from dell many times before and found the same item on [redacted] for cheaper and they always gave me the lower priceNow all of a sudden they aren't allowing it
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person ( [redacted] , [redacted] _ [redacted] @Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to [redacted] and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call [redacted] multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
I pursed a product with dell Novwith purchase ID [redacted] for one Inspiron for 106.3$ It got shipped out by [redacted] tracking [redacted] and should be delivered by NovHowever, I was never able to receive the item and when I checked the tracking, on [redacted] website it said the item was shipped back to DellNow, it got back to Dell on Nov.28th and I never got my payment refunded This whole situation is like, you paid for some product and DEll pretended to ship you the item, however, it never got to you and they never noticed me on thisI found it out and Dell promised me to refund on Dec1st, however, untill today, Dec 7th, I still didn't receive any refundWhen I called back today, the customer service was so rude and they failed to tell me or provide me any proof their refundThey blamed everything on [redacted] , however, when I asked which [redacted] address they sent the refund to, the customer service just said I have nothing more new to tell you I really fe
I hope you can help me, I am very augury and frustrated with this bad DELL experience I ordered the a inch Dell monitor and a Samsung TV on Nov However when I check the order status on the dell website on the second day, I noticed that my order was cancelledWITH NO REASONAnd I didn’t received any cancel notification email, or call from dell and the order just got cancelled Then I phoned customer services and they advise me this is order was cancelled my the verification deptand I got transferred to them after the 3+ hours wait on the phone, I got hand up .and I called again, they closedSecond day I call again and I wait and wait and wait I wait for almost and half hours!!!!! (see screen shot attached) then I can’t wait any longer, I give up..and I called customer service again to explainThe CS manager advised they going to ask the manager of the verification dept to call me in hourAnd no luckI didn’t received calls over the hours period .I
This is the review I posted on the Dell website on 11-28/2016: Today is 11-28-At about 4:pm EST, my phone's battery diedI had been on it to Dell since about am EST today, first with support, then customer service (commercial) and then customer service (I think) againI bought a small laptop from Dell on 8-22-and it arrived at my home around 8-25-Around the very end of October, it quit working altogetherI spoke with a tech support person on or about 11-2-and explained that the computer was completely deadWe went through all the checklist (any lights on (no); is there a light on the charger (yes); hold the on/off switch down (nothing happened) and so on)He told me on 11-07-that he would pass it onThis was his email to me: From: [redacted] [redacted] @Dell.com Hi [redacted] , I am emailing you to provide you with an update regarding the issue you are having with Service Tag [redacted] I initiated the call to our basic support and they said will
I ordered a laptop February 9th (Dell Order Number **SSN**) The delivery date was changedOrder then magically cancelled itselfCall Dell nobody can explain whyReorder SAME EXACT LAPTOP (Dell Order Number **SSN**)Delivery date changed timesUpon the 3rd call to Dell about why it's been changed AGAIN I was finally told that the Iprocessor was out of stock and that was why it was delayedNo attempt to contact me about itweeks into the order and I had to contact THEM to figure that outOk, so order is processed and shippedShipped on March 2ndDue to be delivered on March 7thMarch 7th arrives and laptop isn't hereGave it a couple daysstill isn't hereNo update on the websiteCall the post office with the "tracking number"Tracking number doesn't track to anythingMeaning the post office told me that they have a 20-something tracking number and the one I gave them doesn't existCall dell back for the 6th timeUnfriendly yelling ensues and a request for an actual tracking number is generated (Customer Service Request Number 945243694) which is said to take hours from customer service repIt's been past hours since that timeCall Dell back, for 10th timeFINALLY someone explains to me that since the order is to an APO address that it is to take 6-weeks to get to meNOBODY has told me that from the start, so yet again I've had to find this all out myself after dealing with the terrible customer service reps and the horrible information they are given which is pure garbageIf I knew ANY of this, I never would have spent any money on any products Dell sellsDell has been a terrible service provider and has not once tried to rectify any situation nor contact me with anything at allWill absolutely be the last Dell product I ever buy no matter what and I will explain exactly what happened to anyone looking to buy a Dell product and explain that it's a better deal to spend more money on someone else's product for the same thing as it would be to deal with the shenanigans that Dell has put me through and will put them throughTerrible terrible service all around
I purchased Dell Laptop from [redacted] on Feb 26th, which now needs warranty support and Dell has refused to provided warranty support citing that the unit is years old and [redacted] sold me old unitFor a consumer, a standard warranty kicks in from the day he purchases, however it seems Dell is adamant in saying it kicks in from the day they sell it to [redacted] , and now its expiredI have never heard of such policy and I couldn't find this mentioned on their website also that consumer purchasing a Dell laptop will have partial warranty depending on when the laptop was purchased by retailer or re sellerTypically, the warranty needs to be reset, and transferred to Consumer, which Dell first started to do, and I sent them the proof of purchase, however latter came back saying they will not transfer the warranty Also their Supervisor are too arrogant and inconsistentFirst supervisor said, go to [redacted] and buy warranty, latter agreed to provide warranty after I said, I purchased
I bought a 65" Samsung TV and year extended warranty from Dell.com on 4/16/for $1,Last week my TV stopped functioningOn my warranty receipt from Dell, There was a link to get extended warranty support, When I click on the linkI get "We can't find the page you're looking for"I have called Dell several times for last couple of days and I cannot anyone to help me get my TV fixedI have called these numbers to get help ###-###-#### ###-###-#### ###-###-#### I have spoken to the following folks so far and been on the phone for more than hours [redacted] ( Latin America ) She was speaking to me in Spanish [redacted] No one know how to handle my call and they don't know what to do with my issueThis is very frustratingI have a broken TVPlease Help in getting my TV repair or replaced with a new one Date of Purchase = 04/16/ Order # for Warranty =***-***-***Order # for TV =***-***-***C
r: [redacted]
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
To whom it may concern, On December 13th, I order an Alienware Rsystem from DellThe order was confirmedI had purchased an upgraded shipping option (two day shipping) in order to guarantee that the system would be delivered before I left town for an extended amount of time on December 23rdI have an email confirmation and several customer support chat logs promising this delivery date However, their customer support is stating that there is a part shortage, and the machine has not been manufacturedThey transferred me to the modifications team in order to modify the order to where it would delivered before the 23rdThe first person I talked to over the phone was extremely helpful, and it sounded like he wanted to modify the order to meet the deadline, but was difficult to understandI requested that he transfer me to someone who I could understandHe did, he transferred me to his supervisorHis supervisor refused to modify the order in order to meet our December
I purchased a Dell on 7/and unboxed the new Dell Inspiron on Saturday 10/ It worked for four hours, then abruptly shut down and wouldn't restart I troubleshooted with technical support and it did not help The offered to have me send it in for repairs I paid for a new computer and do not want to end up with what is essentially a repaired or refurbished oneI advised technical support that I wanted a refund, and they transferred me to the customer service department, which was closed On Monday 10/I attempted to resolve the issue via online chat I was transferred from technical support to customer service, who immediately transferred me back to technical support, then support service for South America, then the chat disconnected from their end The process took a total of hours and I did not receive any information about refunds On 10/6, the computer did start, and has started about 30% of the time I've tried ever since It takes about minutes to start u
It is impossible to reach your executive office Please update your website with accurate phone numbers The numbers listed are disconnected This is totally unacceptable to be a big company like yours
I am a Microsoft Certified System Builder I work on people’s computers My Business name is “ [redacted] ***” In my area there seems to be allot of Dell computers In my area there area allot of low income people that seem to like buying Dell computers These low income people cannot afford to buy new computers every few years, so they bring them to me to upgrade them The problem is, is getting the help and information I need from Dell It seems that when a computer is no longer in warranty, Dell longer cares about the low income people that purchased Dell’s computers While Dell is in the business of selling new computers and supply warranty support, there is no reason that Dell cannot supply support to a business the fixes and upgrades out of warranty computers for low income people that cannot afford news computers What Dell really does is called greed I just happens that the computer that I am working on is my own A Dell Inspiron I emailed Dell su
I have a new Dell Inspiron laptop (Service Tag : [redacted] ) which is under warrantyI have been using this laptop for only months and now the casing on LCD screen is unzapping near left hingeThis happens whenever I open/close the lid I am able to zap the joint back to its riginal state by pressing it with my fingersHowever when I open/close the lid again, it zaps near left hinge I called the Dell support toll free number which was routed to outside USThe support rep informed me that this could be due to wear and tearThey also informed me that I would have to pay for itThe rep's supervisor also told me the same thingOn informing him that I am going to write to Revdex.com, I was told to wait for 24-hours before writing to Revdex.com as he was going to escalate the problem to management in USHe asked me what is the best time to reach me and I informed that it is pm to pm ET He insisted if I could be available to speak while Dell US support staff is in officeSo do I
We ordered a laptop and DVD drive from Dell on 6/23/(Purchase ID Number: [redacted] ) The computer did not come with a hard drive, but the service manual for the computer ( [redacted] ) showed how to install a hard drive and there was no indication that a hard drive could not be added later After a couple of months, it became clear that 32GB of disk space was insufficient, so I contacted Dell on 10/5/ to ask which hard drive I should order for the computer (Dell Chat Session ID: [redacted] ) I purchased the hard drive recommended by Dell on 10/16/ When I tried to install the hard drive, I discovered that the socket the hard drive should connect to on the motherboard was missing I called Dell on 10/21/to request a service or exchange of the machine I spent over hours on the phone being passed between the technical support, sales support and customer support team, including being hun
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_ [redacted] *): "also included a inch full HD monitor [redacted] ." I showed them this comment from the sales tech To: "***_ [redacted] " She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
I bought a Dell Inspiron 11-(very basic machine, 32GB solid state) less than a year ago and now am finding out it can no longer operate using the system it was delivered with (Windows 10) due to lack of enough memoryI knew I was buying a laptop with limited memory but I also knew I would only operate it with the "basic" software that I ordered it with AND would only store my files externallyEverything worked fine for about months, then I started getting 'insufficient memory' warnings as periodic software updates tried to automatically take care of themselves The laptop became essentially unuseable in August when Windows needed more space to upgrade than I could provide even after stripping Office, Google, and anything else I couldAt one point I paid $for 500GB harddrive to upgrade it but have since found this model won't accomodate it (they make models similar, but I have the one that does not)After a number of "chats" and checking online, I see that many others have had similar problems and noone found Dell to be helpful in resolving itMost recently I turned the laptop over to IT professionals who have had it for almost a week and are still trying to get it to upgrade so I think I'm at the end of my ropeMy wife & I have owned a number of Dells over the year and have been happy in the past, but no so nowAll I want is a laptop that will CONTINUE doing what it did when I bought it/w.a./
On 11/24/I ordered a Xbox one bundle from dell.comThe bundle was to include a Xbox one console with controller, (1) Extra wireless controller, (1) Gears of War 4, (1) Battlefield on sale for $I bought the bundle and was told by a online chat/helpemployee that I had no worries that I had the right bundleThe next day I got a email that had said my order had shipped and gave me a tracking numberAfter trying to track my order I found out that my order had been lost, so I called dell's customer service department explain to them the situation and they told me that they would have to look into it and investigative where my package had went that it would be hourshours later they called and apologized to me and told me they would be express shipping a new Xbox one bundle out to me, and extended their apologizes(this is fine, I understand things get lost/stolen in the mail system) After receiving my package in the mail, I got just a Xbox one console and the game
My laptop, A Dell XPS has had four different motherboards replaced and it still not working, was advised that it will be replaced with a different lower spec,unit but the response is very slow and I will not receive the laptop according to customer service for another daysHave been without a laptop for almost a monthThis is unacceptableLaptop was never correctly fixed and customer service will not expedite exchange process even though original laptop has next day service