I have a computer that I purchased through dell that is still under warrantyIt is having a power issue where the PC completely turns off multiple times a day and does this even during activity while I am on it This is not a software problemIt is a hardware problem They have replaced the motherboard and that still hasn't fixed anythingDuring that they erased a lot of my files that they take no responsibility for I have talked to multiple agents that don't even comprehend what the issue is even though I have told them multiple times and it is in emails that I have sent So much of my time has been wasted troubleshooting this when I know the hardware is the issueThis unit needs to be replaced
I have had problem with my printer for the past 5 months. It began with my printer not scanning, and their service technicians never showing up. After about a month I received a replacemt printer. I had the printer for less than 90 days and the same problem occurred, they sent a tech out after a week and he “fixed” the problem. Then my printer would not acknowledge the wireless capabilities. They sent a tech out 2 more tones over 4 weeks, and now my printer doesn’t work at all! They have told me for 3 weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it ships. Except it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their control. The most recent p [redacted] is on leave, and I should be contacted within 24 hours. I have demanded calls from them
On November 11, 2016, the Nintendo Classic Edition went on sale and was a hot item with limited quantities. I jumped online at 6:57am ET and placed an order at www.dell.com to purchase the item for $59.99 plus tax. I received two emails at that time. The first was one that the order was received and I was provided with an Order# and Purchase ID. The second was a confirmation of my order email with order information, a link to my order status and estimated delivery between December 2-12, 2016. At that time, I also saw that there was a pending transaction in my bank account for the amount of the purchase. I believed that everything was good because I got all of the way through the online checkout and received my confirmations. On Monday, November 14, 2016 at 6:52pm ET I received an email from Dell saying that my order was cancelled. The beginning of the text read "As requested, some or all of the items in this order have been cancelled." In no way would I cancel my order for
In September 2016, I purchased a laptop computer and a tablet sleeve from Dell, using my credit line with Dell Financial. After I received these, I then received a DUPLICATE order. I followed the directions on the dell.com website regarding returns; I did not open the box the laptop came in; I simply placed the return label on it and shipped it back via UPS the next day. A few days later, I received email confirmations from Dell that both duplicate items were received and that they were processing my returns. My Dell financial statement the next month showed a full credit for the tablet sleeve. It also showed an $85 credit, but I don’t know what this was for. There was NO credit for the $730.59 computer. Since October 2016, I have called Dell three times and talked to over 12 people there, in an effort to get this resolved. Each time, after a string of transfers to various customer service agents, I was told MY ACCOUNT WOULD BE CREDITED for the computer WITHIN 24 TO 48 HOURS. N
I work for a utility office and on 7/19/2016 I ordered 3 Dell Computers and Windows 10 from Dell. Estimated delivery date was 7/25/2016 and we still have not received them as of today 8/26/2016. Dell was contacted on 8/19/2016 about this matter. I was hung up on twice and the 3rd time I called I was told they had already been shipped. I had a tracking number on my order and it showed that it had never been shipped. I informed them we had already paid them $1626.35 on our Visa and we had no product to show for it.
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
Perpetually getting screwed by Dell End User Warrantied Support Opened a ticket via the Dell Diagnostics support page, went into it knowing this was a motherboard failure, send them diags as well as Windows System Event logs - proving definitively there was an issue with their hardware Error rate and subsequent hardware failure intensifying in frequency, rendering the machine worthless - unusable They had me wipe out all of my data and settings - TWICE - to prove to them it was not a software issue with Windows (which the event logs themselves already proved) After having been without a machine for two weeks at this point, and having done all of their work for them, I requested the Like-for-Like swap as outlined in their Limited warranty They responded they could not do that, that I had to continue going without the machine I paid for - in order for them to continue troubleshooting, then possibly swapping anyway My request is entirely within their customer-facing doc
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
This relates to Dell Order # [redacted] Service Req # [redacted] and Incident # [redacted] In November I returned a monitor and mouse to Dell when they failed to fill the full order which was to include a computer as well It was returned using UPS labels supplied by the companyThe merchandise was received by Dell and they sent a email confirming it was received and advising me that I should have my refund of $within calendar days It is now April and despite repeated calls and emails that company has yet to give me back my money and have offered no reason, resolution date or anything
Our organization is tax exempt, with all necessary certification On May 9th I made a purchase from Dell for a Ink toner cartridge They charged us $tax on this order I sent then an email to their tax dept with the necessary tax exemption paperwork and asked that the tax be refunded They replied that the names on the order and tax certificate didn't match I then called and explained to [redacted] , a Dell tax representative, that our legal name and the name of the site the toner cartridge was shipped to are different but they are the same organization He then assured me that he understood and would work to get the refund processed It has now been over months and there has still been no refund issued I received an email on Tuesday from [redacted] stating that because of a name discrepancy between our tax exemption certificate and name on our order the refund has not been issued I was assured that this issue had been resolved! After months and months of constant em
on 12/08/Fed-X was suppose to deliver a computer, the truck never stopped I have video time stamped of the truck driving past Fed-x says they will replace dell just has to file a claim with computer serial number and tracking number on device, info I do not have, Dell says I have to have a police report before they willthe police tell me since it clearly was not delivered and there fore not stolen it is a civil matter between Dell and Fed-x they do not investigate what didn't happen and filing a police report is a crimeand no matter how many times I tell all the people over there and I haave sent the videos to them ,they keep repeating the same line and will do nothingdell purchase # [redacted] , Dell service req# [redacted] fed-x case id# [redacted]
Dell advertised a Samsung 40" Smart LED HDTV - UN40J for $and includes a free $Dell Promo eGift Card (mailed days after TV purchase) and free shipping Website: [redacted] When I add the TV to my cart the price shows $with no discount I go on a chat with Daily a dell representative who after further investigation CLAIMS this was a memorial weekend special and it should no longer be advertised and she'll have it taken down from the website I rebuttal that response by saying the offer is valid until 6/which means it's not a memorial weekend special AND if it is the fact that the website still reflects the advertised price, it should be honored She said the ONLY solution she has is that I provide my full name, address and phone number and she will speak to her supervisor to see if they can give me that price
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account: When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem ------ Please do not remove your unique tracking number! ------ computer tag number [redacted] computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
I ordered a alienware laptop online from DellThe order was confirmed and the product was delivered but it comes with wrong configurationMeaning that I paid for a fully upgraded machine but they sent me a not upgraded configurationThe upgrade that are not done worths ~USD while the whole machine I paid for is USD Their solution is that I ship the laptop back to US and they would give me a refundHowever, as I live in [redacted] , the shipment fee would be ~USD and once I buy it again their would be another tax and shipment fee of ~USDAnd also, there was a 10% off sale when I bought the PC however there is no such sale now, the price difference is also huge In conclusion, all the prices including the shipping, tax and laptop itself would be too high for a university student like me who was just able to buy the computer using my first year internship salary
I purchased an ALL-IN-ONE PC worth almost $on January 11, 2018, after few days I received a shipping confirmation with a BOGUS tracking numberI call them for a status on where my order is because USPS tracking number that was provided was invalid according to USPSThey cannot provide me a valid tracking number and told me they will be able to provide me a valid tracking number/information after 6-weeksIts now past weeks and they cant still provide me a status or tracking information of the computerI want refund of my money and possible compensation of the stress and inconvenienceI am stationed overseas and I have to stay late or wake up extra early just to follow up on the BOGUS status they are giving me
I am a student, and I rely heavily on my computer for my schoolworkI bought an Inspiron in August 2016, and sent it in for the first time in October, because I was getting low memory warnings, and my cursor would click all over the screenIt would randomly select everything and delete everything I had typedIt was also slow, and would freezeI called Dell, and they told me to send the laptop in, and that it would take a weekI did, and I ended up being computerless for about weeks due to parts being back orderedWhen I got the computer back, a hard drive replacement and an operating system reinstall had taken placeI was still having the same problems with my touch padThree technicians were then sent out to my house, and the third tech broke my computer to the point where it wouldn't turn onWhen he called Dell, they told him that too many things could be wrong with the computer, and they couldn't send out partsSince they couldn't send parts, I had to send the
I have a computer that I purchased through dell that is still under warrantyIt is having a power issue where the PC completely turns off multiple times a day and does this even during activity while I am on it This is not a software problemIt is a hardware problem They have replaced the motherboard and that still hasn't fixed anythingDuring that they erased a lot of my files that they take no responsibility for I have talked to multiple agents that don't even comprehend what the issue is even though I have told them multiple times and it is in emails that I have sent So much of my time has been wasted troubleshooting this when I know the hardware is the issueThis unit needs to be replaced
I have had problem with my printer for the past 5 months. It began with my printer not scanning, and their service technicians never showing up. After about a month I received a replacemt printer. I had the printer for less than 90 days and the same problem occurred, they sent a tech out after a week and he “fixed” the problem. Then my printer would not acknowledge the wireless capabilities. They sent a tech out 2 more tones over 4 weeks, and now my printer doesn’t work at all! They have told me for 3 weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it ships. Except it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their control. The most recent p [redacted] is on leave, and I should be contacted within 24 hours. I have demanded calls from them
On November 11, 2016, the Nintendo Classic Edition went on sale and was a hot item with limited quantities. I jumped online at 6:57am ET and placed an order at www.dell.com to purchase the item for $59.99 plus tax. I received two emails at that time. The first was one that the order was received and I was provided with an Order# and Purchase ID. The second was a confirmation of my order email with order information, a link to my order status and estimated delivery between December 2-12, 2016. At that time, I also saw that there was a pending transaction in my bank account for the amount of the purchase. I believed that everything was good because I got all of the way through the online checkout and received my confirmations. On Monday, November 14, 2016 at 6:52pm ET I received an email from Dell saying that my order was cancelled. The beginning of the text read "As requested, some or all of the items in this order have been cancelled." In no way would I cancel my order for
In September 2016, I purchased a laptop computer and a tablet sleeve from Dell, using my credit line with Dell Financial. After I received these, I then received a DUPLICATE order. I followed the directions on the dell.com website regarding returns; I did not open the box the laptop came in; I simply placed the return label on it and shipped it back via UPS the next day. A few days later, I received email confirmations from Dell that both duplicate items were received and that they were processing my returns. My Dell financial statement the next month showed a full credit for the tablet sleeve. It also showed an $85 credit, but I don’t know what this was for. There was NO credit for the $730.59 computer. Since October 2016, I have called Dell three times and talked to over 12 people there, in an effort to get this resolved. Each time, after a string of transfers to various customer service agents, I was told MY ACCOUNT WOULD BE CREDITED for the computer WITHIN 24 TO 48 HOURS. N
I work for a utility office and on 7/19/2016 I ordered 3 Dell Computers and Windows 10 from Dell. Estimated delivery date was 7/25/2016 and we still have not received them as of today 8/26/2016. Dell was contacted on 8/19/2016 about this matter. I was hung up on twice and the 3rd time I called I was told they had already been shipped. I had a tracking number on my order and it showed that it had never been shipped. I informed them we had already paid them $1626.35 on our Visa and we had no product to show for it.
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
Perpetually getting screwed by Dell End User Warrantied Support Opened a ticket via the Dell Diagnostics support page, went into it knowing this was a motherboard failure, send them diags as well as Windows System Event logs - proving definitively there was an issue with their hardware Error rate and subsequent hardware failure intensifying in frequency, rendering the machine worthless - unusable They had me wipe out all of my data and settings - TWICE - to prove to them it was not a software issue with Windows (which the event logs themselves already proved) After having been without a machine for two weeks at this point, and having done all of their work for them, I requested the Like-for-Like swap as outlined in their Limited warranty They responded they could not do that, that I had to continue going without the machine I paid for - in order for them to continue troubleshooting, then possibly swapping anyway My request is entirely within their customer-facing doc
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
Dell Inc Issued a Bios update (2.2.1) on December 22, that made many XPS owners systems unbootable/non-functional
This relates to Dell Order # [redacted] Service Req # [redacted] and Incident # [redacted] In November I returned a monitor and mouse to Dell when they failed to fill the full order which was to include a computer as well It was returned using UPS labels supplied by the companyThe merchandise was received by Dell and they sent a email confirming it was received and advising me that I should have my refund of $within calendar days It is now April and despite repeated calls and emails that company has yet to give me back my money and have offered no reason, resolution date or anything
Our organization is tax exempt, with all necessary certification On May 9th I made a purchase from Dell for a Ink toner cartridge They charged us $tax on this order I sent then an email to their tax dept with the necessary tax exemption paperwork and asked that the tax be refunded They replied that the names on the order and tax certificate didn't match I then called and explained to [redacted] , a Dell tax representative, that our legal name and the name of the site the toner cartridge was shipped to are different but they are the same organization He then assured me that he understood and would work to get the refund processed It has now been over months and there has still been no refund issued I received an email on Tuesday from [redacted] stating that because of a name discrepancy between our tax exemption certificate and name on our order the refund has not been issued I was assured that this issue had been resolved! After months and months of constant em
on 12/08/Fed-X was suppose to deliver a computer, the truck never stopped I have video time stamped of the truck driving past Fed-x says they will replace dell just has to file a claim with computer serial number and tracking number on device, info I do not have, Dell says I have to have a police report before they willthe police tell me since it clearly was not delivered and there fore not stolen it is a civil matter between Dell and Fed-x they do not investigate what didn't happen and filing a police report is a crimeand no matter how many times I tell all the people over there and I haave sent the videos to them ,they keep repeating the same line and will do nothingdell purchase # [redacted] , Dell service req# [redacted] fed-x case id# [redacted]
Dell advertised a Samsung 40" Smart LED HDTV - UN40J for $and includes a free $Dell Promo eGift Card (mailed days after TV purchase) and free shipping Website: [redacted] When I add the TV to my cart the price shows $with no discount I go on a chat with Daily a dell representative who after further investigation CLAIMS this was a memorial weekend special and it should no longer be advertised and she'll have it taken down from the website I rebuttal that response by saying the offer is valid until 6/which means it's not a memorial weekend special AND if it is the fact that the website still reflects the advertised price, it should be honored She said the ONLY solution she has is that I provide my full name, address and phone number and she will speak to her supervisor to see if they can give me that price
Received a new Christmas present A big problem from day Have to shut it down twice a day to work I work from home
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account: When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem ------ Please do not remove your unique tracking number! ------ computer tag number [redacted] computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
I ordered a alienware laptop online from DellThe order was confirmed and the product was delivered but it comes with wrong configurationMeaning that I paid for a fully upgraded machine but they sent me a not upgraded configurationThe upgrade that are not done worths ~USD while the whole machine I paid for is USD Their solution is that I ship the laptop back to US and they would give me a refundHowever, as I live in [redacted] , the shipment fee would be ~USD and once I buy it again their would be another tax and shipment fee of ~USDAnd also, there was a 10% off sale when I bought the PC however there is no such sale now, the price difference is also huge In conclusion, all the prices including the shipping, tax and laptop itself would be too high for a university student like me who was just able to buy the computer using my first year internship salary
I purchased an ALL-IN-ONE PC worth almost $on January 11, 2018, after few days I received a shipping confirmation with a BOGUS tracking numberI call them for a status on where my order is because USPS tracking number that was provided was invalid according to USPSThey cannot provide me a valid tracking number and told me they will be able to provide me a valid tracking number/information after 6-weeksIts now past weeks and they cant still provide me a status or tracking information of the computerI want refund of my money and possible compensation of the stress and inconvenienceI am stationed overseas and I have to stay late or wake up extra early just to follow up on the BOGUS status they are giving me
I am a student, and I rely heavily on my computer for my schoolworkI bought an Inspiron in August 2016, and sent it in for the first time in October, because I was getting low memory warnings, and my cursor would click all over the screenIt would randomly select everything and delete everything I had typedIt was also slow, and would freezeI called Dell, and they told me to send the laptop in, and that it would take a weekI did, and I ended up being computerless for about weeks due to parts being back orderedWhen I got the computer back, a hard drive replacement and an operating system reinstall had taken placeI was still having the same problems with my touch padThree technicians were then sent out to my house, and the third tech broke my computer to the point where it wouldn't turn onWhen he called Dell, they told him that too many things could be wrong with the computer, and they couldn't send out partsSince they couldn't send parts, I had to send the