I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called [redacted] the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called [redacted] directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet." This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet." They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : [redacted] I called them and they told me the price was not correct .Customer rep [redacted] @Dell.com reenter the order with Order Details Order Date: 2/2/ Order Number: [redacted] Shipping Method: Not Shipped Dell Purchase ID: [redacted] And I checked the order status today they cancelled this order too without letting me know or notifying me I would like them to ship my computer and give me a statement regarding all these confusion
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
I bought a laptop from Dell and notified them within days about extremely slow operation and performance issues Dell has a day return policy They wanted to attempt to fix it I said I would give them the opportunity if I could return it if attempts to repair it were unsuccessful I've spent hours on the phone with technical support while they attempted to improve the performance and sent the laptop in for them to reinstall the operating system, being without the laptop for over a week Performance is twice as slow as our year old laptop, which we were attempting to replace They will not allow a return, only asking for more attempts to repair Pages take a minute to load, browsers lock up or crash, there are delays between typing and text showing on the screen, and once on a web page it can take to seconds to respond to scrolling, etc
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
I placed an order for a TV on Nov22, around 6:PM Eastern TimeI cancelled that order about four hours laterEven though I requested cancellation, the order shipped via Pilot Freight Services and my Dell Financial credit account was charged $Because I cancelled the order so quickly, and because delivery was never attempted, I excepted my Dell Financial account to be refunded / credited in a prompt mannerHowever, Dell refuses to credit my account because Pilot Freight still has the televisionHowever, **since delivery was never even attempted and because I cancelled the order within four hours of placing it [redacted] I don't understand how that's my problemThe location of the TV is strictly between Dell and Freight, and it's Dell responsibility because they shipped the TV well after I cancelled the orderCustomer service told me it could be up to two months before they could credit my accountI would like my Dell Financial account credited the $credited immedi
I've had this laptop for years and nothing out of the ordinary has happenedJust recently, however, weeks ago, I've noticed the screen wobbling whenever I opened the lidI've been taking care of this laptop just fine so seeing this raised concernsI went on using it until just yesterday when it crackedI flipped open the lid like usual only to hear a loud cracking noiseI immediately checked the rear back only to discover that the hinge on the left side had brokeThe screen is also separated from the display, causing a wide gap in betweenI got a reply back on the forum from them saying how easily it is for laptop to signs of wear and tear from opening it? So laptops should be regularly replaced based on this issue alone? "Like the wiper blades on your car After two years, they will show signs of wear." I've been through dozens of laptops and I've never come across this problem beforeI really don't get how that passes off as an excuseI don’t understand how I'm responsi
I ordered a Dell Inspiron Series 2-in-laptop to replace my old Dell XPS on Feb28th, I received the new laptop three days after having ordered it and after having charged it for around mins after opening the package, I attempted to start it upAfter about another minutes of waiting to see if a charge needed more time and after holding the power button down for an extended period of time, I contacted Dell customer support to resolve the issue After reaching out to the customer service line, I was passed along to different departments until I was connected with someone who walked me through a troubleshooting exerciseAfter doing as I was told by the representative, I was told that there was nothing that I could do, that the motherboard was nonfunctionalI was given two optionsI could either send the laptop to a Dell repair service (which would take up to a month to be fixed) or I could request that a brand new system be sent to me and then send in the non
On September 8, I purchased "Nest Cam Indoor Wired Security Camera 1080TVL - 3" from Dell for a total of $My Order Acknowledgment / DPID number is: [redacted] To pay for the purchase, I applied a $promotional gift card that I received from another purchase and paid the rest with a credit cardAs of today, January 4, I still have not received my order I contacted Dell several weeks after my purchase to inquire why it had not shipped, the representative on the phone said the item was on backorder and would ship in mid-OctoberThe item never shippedI called again in mid-November, and nobody was able to help me determine why my order was not shippedAgain the week before Christmas I spent around hours on the phone with various Dell departments, nobody could actually help me, each representative either transferred me to another department or the call droppedAgain I just called Dell today, January 4, and spent 1/hour on the phone request
I ordered a new Dell laptop from [redacted] Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments My laptop always loses internet from time to time Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is [redacted] The Tech support guys are simply telling me it’s
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
We were shipped Dell Inspiron desktop computers on May 25, under order [redacted] The computer worked for less than a week and does not even power onI contacted our sales rep [redacted] on 06/09/to have it replaced or fixed and was told they would contact meWell I haven't heard anything back so on June 13th I contacted our rep and asked if I could call to get this taken care of and was provided a phone numberI called this number and was transferred to different people and no resolutionI once again emailed [redacted] and advised of the situation and she was going to have someone contact meI spoke with that party and was told it is not eligable for exchangeI was told it was outside of the time periodWell after much conversation and being refused to speak with her manager the call ended with no resolutionI once again contacted [redacted] to resolve the issue but nothing has been doneThese computers come with a year warranty that Dell is not standing behindI
This was my email to Dell and I never received a response: I'M A DISAPPOINTED AND VERY ANGRY AND AN UPSET CUSTOMER AGAINST MY BETTER JUDGEMENT, I DECIDED TO PURCHASE A NEW DESKTOP COMPUTER BECAUSE MY OTHER A-I-O DELL XPS CRAPPED OUT AFTER LESS THAN A YEAR'S USAGE WHEN THE MOTHERBOARD FAILED(I'VE HAD MANY COMPUTERS OVER THE YEARS FROM MANY MANUFACTURERS AND NONE HAVE EVER HAD A FAILED MOTHERBOARD)SINCE IT WAS PURCHASED OVER A YEAR, BUT I HAD CONSISTENT PROBLEM WITH THIS EQUIPMENT BEFORE THE WARRANTY EXPIRATION DATE, I PAID AN EXHORBITANT FEE TO HAVE YOUR DEPOT REPAIR IT IT IS CURRENTLY IN YOUR DEPOT BEING REPAIRED I ORDERED A NEW MACHINE WITH WINDOWS AND WHEN IT WAS DELIVERED IT CAME WITH WINI CONTACT YOUR TECH DEPT AND THEY TOLD ME THAT THEY COULDN'T HELP ME BECASUE IT WAS INCORRECTLY CONFIGURED AND THAT I SHOULD CONTACT CUSTOMER SERVICE I CONTACTED CUSTOMER SERVICE WHO SAID THAT THEY COULDN'T DO ANYTHING, EITHER EXCHANGE OR REPLACE, THAT I SHOULD
I ordered a brand new computer system, including a wireless mouse,keyboard and speakersi felt pressured to buy extended warranty but refused tonow my computer and moniter showed up when they should the rest was supposed to be here tomorrow , now suddenly its not coming until dec 3rd, I paid up front for this system I think they should have to give me what they said when they saidi dont know if this is retaliation for not getting the extended warranty but I find it pretty hard to believe that a company like dell cant provide the above listed items for that long
My wife and I ordered a 70" 4K television on November 20th. It shipped November 21st. The item arrived on a plane and was seemingly sent to a warehouse in a large metropolitan area about 150 miles from our home. I had been tracking the package with excitement as we had two big events I had been anticipating using the television for. We waited and waited. First one week. Then two. Now it's approaching three weeks and still no movement on the tracking. I finally carved out time in my extremely busy day to dig into the issue. Despite three emails to Dell customer service over the course of the past two weeks, I've been getting nowhere. I contacted the shipping company for an update. They looked into it and I was told Dell contacted the freight company, and told them not to deliver my television and instead ship it back to Dell. Of course, I've received absolutely ZERO communication from Dell, and they've had my money (and continue to do so) for nearly three weeks. So I
I purchased a Dell XPS in Oct Since then I have experienced multiple error reports where my computer stops whatever I am in the middle of and automatically restarts or gets frozenThe reports vary in name and in the number per day but it is happening all to often, 2-times per dayFirst I was told to try and factory reset the computerI did this, times actually, each time losing my files and apps, but not losing the problemEventually I did have a technician come to my home and replace the hard drive which was nice except for the fact that the problem remained and happened that very eveningI have a one year warranty but it appears that in actuality, days is the limit for an actual solution to a problemI have received the run around on this issue, and at every turn I am told to repeat the same steps that have already failed such as a factory resetI expect a product that functionsThis piece of equipment has been a huge let downI do expect a computer that operat
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
After buying my computer, I spoke with Agent (TIP_ [redacted] *) online with regards to upgrading my memory from 6GM to 8GB I explicitly asked her if the Dell 2GB Certified Memory Module - DDRSODIMM 1600MHz LV would do this She asked if my computer currently had 6GB or 4GB I told her I ordered the one with 6GB She then told me that this part would upgrade my memory to 8GB However, after getting the piece and taking my whole computer apart, I found out this wasn't the case-the computer currently had one 4GB and one 2GB memory modules installed, and therefore there was no place for the module I had purchased I called technical support, who told me I would have to talk to Dell Care Solutions They told me that they couldn't help me because it was more than days since purchase I explained that it had taken me awhile to install it because it was a complicated process and I had to wait until someone was around who could help me (I bought it about months ago) I asked to sp
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called [redacted] the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called [redacted] directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet." This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet." They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : [redacted] I called them and they told me the price was not correct .Customer rep [redacted] @Dell.com reenter the order with Order Details Order Date: 2/2/ Order Number: [redacted] Shipping Method: Not Shipped Dell Purchase ID: [redacted] And I checked the order status today they cancelled this order too without letting me know or notifying me I would like them to ship my computer and give me a statement regarding all these confusion
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
I bought a laptop from Dell and notified them within days about extremely slow operation and performance issues Dell has a day return policy They wanted to attempt to fix it I said I would give them the opportunity if I could return it if attempts to repair it were unsuccessful I've spent hours on the phone with technical support while they attempted to improve the performance and sent the laptop in for them to reinstall the operating system, being without the laptop for over a week Performance is twice as slow as our year old laptop, which we were attempting to replace They will not allow a return, only asking for more attempts to repair Pages take a minute to load, browsers lock up or crash, there are delays between typing and text showing on the screen, and once on a web page it can take to seconds to respond to scrolling, etc
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
I placed an order for a TV on Nov22, around 6:PM Eastern TimeI cancelled that order about four hours laterEven though I requested cancellation, the order shipped via Pilot Freight Services and my Dell Financial credit account was charged $Because I cancelled the order so quickly, and because delivery was never attempted, I excepted my Dell Financial account to be refunded / credited in a prompt mannerHowever, Dell refuses to credit my account because Pilot Freight still has the televisionHowever, **since delivery was never even attempted and because I cancelled the order within four hours of placing it [redacted] I don't understand how that's my problemThe location of the TV is strictly between Dell and Freight, and it's Dell responsibility because they shipped the TV well after I cancelled the orderCustomer service told me it could be up to two months before they could credit my accountI would like my Dell Financial account credited the $credited immedi
I've had this laptop for years and nothing out of the ordinary has happenedJust recently, however, weeks ago, I've noticed the screen wobbling whenever I opened the lidI've been taking care of this laptop just fine so seeing this raised concernsI went on using it until just yesterday when it crackedI flipped open the lid like usual only to hear a loud cracking noiseI immediately checked the rear back only to discover that the hinge on the left side had brokeThe screen is also separated from the display, causing a wide gap in betweenI got a reply back on the forum from them saying how easily it is for laptop to signs of wear and tear from opening it? So laptops should be regularly replaced based on this issue alone? "Like the wiper blades on your car After two years, they will show signs of wear." I've been through dozens of laptops and I've never come across this problem beforeI really don't get how that passes off as an excuseI don’t understand how I'm responsi
I ordered a Dell Inspiron Series 2-in-laptop to replace my old Dell XPS on Feb28th, I received the new laptop three days after having ordered it and after having charged it for around mins after opening the package, I attempted to start it upAfter about another minutes of waiting to see if a charge needed more time and after holding the power button down for an extended period of time, I contacted Dell customer support to resolve the issue After reaching out to the customer service line, I was passed along to different departments until I was connected with someone who walked me through a troubleshooting exerciseAfter doing as I was told by the representative, I was told that there was nothing that I could do, that the motherboard was nonfunctionalI was given two optionsI could either send the laptop to a Dell repair service (which would take up to a month to be fixed) or I could request that a brand new system be sent to me and then send in the non
On September 8, I purchased "Nest Cam Indoor Wired Security Camera 1080TVL - 3" from Dell for a total of $My Order Acknowledgment / DPID number is: [redacted] To pay for the purchase, I applied a $promotional gift card that I received from another purchase and paid the rest with a credit cardAs of today, January 4, I still have not received my order I contacted Dell several weeks after my purchase to inquire why it had not shipped, the representative on the phone said the item was on backorder and would ship in mid-OctoberThe item never shippedI called again in mid-November, and nobody was able to help me determine why my order was not shippedAgain the week before Christmas I spent around hours on the phone with various Dell departments, nobody could actually help me, each representative either transferred me to another department or the call droppedAgain I just called Dell today, January 4, and spent 1/hour on the phone request
I ordered a new Dell laptop from [redacted] Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments My laptop always loses internet from time to time Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is [redacted] The Tech support guys are simply telling me it’s
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
We were shipped Dell Inspiron desktop computers on May 25, under order [redacted] The computer worked for less than a week and does not even power onI contacted our sales rep [redacted] on 06/09/to have it replaced or fixed and was told they would contact meWell I haven't heard anything back so on June 13th I contacted our rep and asked if I could call to get this taken care of and was provided a phone numberI called this number and was transferred to different people and no resolutionI once again emailed [redacted] and advised of the situation and she was going to have someone contact meI spoke with that party and was told it is not eligable for exchangeI was told it was outside of the time periodWell after much conversation and being refused to speak with her manager the call ended with no resolutionI once again contacted [redacted] to resolve the issue but nothing has been doneThese computers come with a year warranty that Dell is not standing behindI
This was my email to Dell and I never received a response: I'M A DISAPPOINTED AND VERY ANGRY AND AN UPSET CUSTOMER AGAINST MY BETTER JUDGEMENT, I DECIDED TO PURCHASE A NEW DESKTOP COMPUTER BECAUSE MY OTHER A-I-O DELL XPS CRAPPED OUT AFTER LESS THAN A YEAR'S USAGE WHEN THE MOTHERBOARD FAILED(I'VE HAD MANY COMPUTERS OVER THE YEARS FROM MANY MANUFACTURERS AND NONE HAVE EVER HAD A FAILED MOTHERBOARD)SINCE IT WAS PURCHASED OVER A YEAR, BUT I HAD CONSISTENT PROBLEM WITH THIS EQUIPMENT BEFORE THE WARRANTY EXPIRATION DATE, I PAID AN EXHORBITANT FEE TO HAVE YOUR DEPOT REPAIR IT IT IS CURRENTLY IN YOUR DEPOT BEING REPAIRED I ORDERED A NEW MACHINE WITH WINDOWS AND WHEN IT WAS DELIVERED IT CAME WITH WINI CONTACT YOUR TECH DEPT AND THEY TOLD ME THAT THEY COULDN'T HELP ME BECASUE IT WAS INCORRECTLY CONFIGURED AND THAT I SHOULD CONTACT CUSTOMER SERVICE I CONTACTED CUSTOMER SERVICE WHO SAID THAT THEY COULDN'T DO ANYTHING, EITHER EXCHANGE OR REPLACE, THAT I SHOULD
I ordered a brand new computer system, including a wireless mouse,keyboard and speakersi felt pressured to buy extended warranty but refused tonow my computer and moniter showed up when they should the rest was supposed to be here tomorrow , now suddenly its not coming until dec 3rd, I paid up front for this system I think they should have to give me what they said when they saidi dont know if this is retaliation for not getting the extended warranty but I find it pretty hard to believe that a company like dell cant provide the above listed items for that long
My wife and I ordered a 70" 4K television on November 20th. It shipped November 21st. The item arrived on a plane and was seemingly sent to a warehouse in a large metropolitan area about 150 miles from our home. I had been tracking the package with excitement as we had two big events I had been anticipating using the television for. We waited and waited. First one week. Then two. Now it's approaching three weeks and still no movement on the tracking. I finally carved out time in my extremely busy day to dig into the issue. Despite three emails to Dell customer service over the course of the past two weeks, I've been getting nowhere. I contacted the shipping company for an update. They looked into it and I was told Dell contacted the freight company, and told them not to deliver my television and instead ship it back to Dell. Of course, I've received absolutely ZERO communication from Dell, and they've had my money (and continue to do so) for nearly three weeks. So I
I purchased a Dell XPS in Oct Since then I have experienced multiple error reports where my computer stops whatever I am in the middle of and automatically restarts or gets frozenThe reports vary in name and in the number per day but it is happening all to often, 2-times per dayFirst I was told to try and factory reset the computerI did this, times actually, each time losing my files and apps, but not losing the problemEventually I did have a technician come to my home and replace the hard drive which was nice except for the fact that the problem remained and happened that very eveningI have a one year warranty but it appears that in actuality, days is the limit for an actual solution to a problemI have received the run around on this issue, and at every turn I am told to repeat the same steps that have already failed such as a factory resetI expect a product that functionsThis piece of equipment has been a huge let downI do expect a computer that operat
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
After buying my computer, I spoke with Agent (TIP_ [redacted] *) online with regards to upgrading my memory from 6GM to 8GB I explicitly asked her if the Dell 2GB Certified Memory Module - DDRSODIMM 1600MHz LV would do this She asked if my computer currently had 6GB or 4GB I told her I ordered the one with 6GB She then told me that this part would upgrade my memory to 8GB However, after getting the piece and taking my whole computer apart, I found out this wasn't the case-the computer currently had one 4GB and one 2GB memory modules installed, and therefore there was no place for the module I had purchased I called technical support, who told me I would have to talk to Dell Care Solutions They told me that they couldn't help me because it was more than days since purchase I explained that it had taken me awhile to install it because it was a complicated process and I had to wait until someone was around who could help me (I bought it about months ago) I asked to sp