I had purchased monitors for 170$ (the deal was for the pair of them) from Dell's online site I received an order # and confirmation that my order had been processed and my credit card charged The next day I received an email from them saying that they cancelled my order due to a mistake on the price I contacted their sales department and they confirmed that they had cancelled my order and would not be fulfilling the order I asked if they could replace the model with a comparable one and they also refused
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_ [redacted] *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
I decided to purchase a camera & Flash using my Dell account on December 2nd 2015, the flash arrived within few days but the camera did notAfter several frustrating phone calls asking for an update I decided to cancel the order and return the flash The flash was received by Dell by January 6th (UPS Tracking # [redacted] ), but the credit on my account was never issue I have called Dell Financial and Dell Customer Service and my credit has not been issue, furthermore, they are charging me interest and late fees on a product that was returned over a month ago I am very frustrated with the poor customer service skills and the disconnection within agents, I keep getting the “this will be resolve within hours” but a month has passed and my credit is in jeopardy for an issue that is not under my control
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that: - the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted - the suggestions became -- replace the hard drive (done) -- replace the hard drive again (!) and motherboard (done) -- replace the hard drive AGAIN each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use - nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand) - after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address - the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup) - I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below Surendra, Raj, Advanced Resolution Group, "Supervisor" Swaraj Raj, Advanced Resolution Group Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it I will add that, at least in my experience, the contractors who came out to replace the parts were great
Ordered inch TV on 8/2/On approx 8/9/I found out that I would be required to take off 1/day of work in order to receive this TV from the trucking company, therefore I canceled the orderAfter not receiving a refund in to business days I contacted Dell and was told that they had received the TV back on 8/22/and it would be to business days before receiving a refundIt's been weeks now and I contacted Dell again(9/8/2016) and was told that they just received the TV back on 9/1/and I would receive a refund in to business daysI informed the customer service person that we are already business days past the day they now claim they received the TV back and I was informed that it would be to days from nowAt this point not sure what I'm supposed to believeI certainly don't believe the customer service people
I bought a computer for my daughter in college from Dell with the Extended Warranty with their preferred service Since Day one we have had continual problems We have been on the phone for hours and days to rectify it with their technical support The computer will freeze up and not work due to updating problems As a result my daughter can't rely on this computer to get her work done When we call Dell, we will be on the phone for anywhere from 3-hours Everything we have tried has not worked I would like to get a refund or replace the computer, but they will not let me I purchased the preferred service from them but they can't fix the software issue
I purchased a computer from Dell ( [redacted] ) When the computer arrived, I opened the box and had an issue with setup I called they dell phone support line and I was told the computer warranty has expired The paperwork with the computer say sit has a year warranty I looked on the web site and it shows the computer warranty ended 1/1/ Numerous phone calls and hours on hold for customer service has been unable to get this computer warranty information corrected in dell web site and support to be provided
Ordered a laptop with two day shipping, As of today its two days past its delivery dateNo were during the order process did it state the item would be delivered two days after it was received in the USI felt deceived by there order systemI have emails showing the delivery dates and a printout from their own site
my brand new laptop was running slow so I called tech support 2/2/after 1/hrs she broke my computeri have gone back and forth since then facebook, escalations etc emails phone calls ...they sent a tech out just to take my computer apart and put something in ithe was NOT instructed to stay and see if it worked! well it did not ! they ask for a time frame to call they dont...then when the do call I have told them over and over I am not physically capable of running or carrying the phone around all day Even called corporate office number they have ..but that is just outsourced also
I purchased a lap top on 11/23/and was given a delivery date 11/and have yet to receive the product as of 12/I have been back and forth with the companies customer service and have yet to receive an answer on where my product is or what is happeningI was told by one customer service rep that the product was on back orderThen I was told that it wasn't even manufactured and then I was told that "just because they have a sale on a system doesn't necessarily mean they have the product to manufacture."
Complaint for advertising and extortion treatment regarding refund or warranties email I was just now told by Dell it does not have a media player See next forwarded email from dell re media player That is pertinent legal information to the decision on whether to buy or not buy the laptop That information was not listed anywhere on the website with this device See next email with attachments It clearly showed the specs that the device had a cd/DVD drive playerIt is common practice if a device has the cd DVD drive player you ought to be able to watch or listen to cd DVDs No computer I have ever owned ever that had cd DVD rom was not able to play a cd DVD rom I would not have bought this laptop if I had been told it contained no way to watch or listen to a cd DVD disc even though it has the cd DVD rom drive player Now I want my money back this was not the machine I was looking for I clearly told the sales person at purchase what I was l
I have had continual problems with this system since I have acquired it recentlyParts have been replaced, continual issues with hardware and software and lousy technical supportOn Sunday I called for a resolution of problem I was told it would be resolved with Level technical support with hoursTo date the same issues are still present and I have wasted hours on the phone with no results
I purchased a computer from dell in February 2017, order # [redacted] , service request # [redacted] Because of my veteran status, Dell was offering discounts of 10% offI was in contact with a Dell customer rep named [redacted] , who on Feb 17, at 12:30:PM EST, responded via email and stated "I would like to inform you that once the order is shipped and invoiced we will go ahead and process a refund of $as such the order cannot be modified at its current stageI have mentioned the same on the order notes." The entire email is also attached to this complaintSoon after receiving the computer we received our first bill and saw there was no $creditWe emailed Dell customer service times and received no responseWe then called, we were told the credit would appear on the next statementWhen I received the April statement I saw there was no credit, yet againWe again contacted Dell and was told we would receive it on your next statementNext statement, no cre
Purchased a high end computer ($3900.00) that crashes without noticeTechnical experts are unable to fix itTech time used to try to fix this blue screen of death is measured in days and it still occursI decided to escalate this but I always get a customer service specialist in the Philippines or IndiaThese people can't speak English much less fix the problem and they have no way to transfer my call to the USAI have pushed, hard, to get a corporate phone number or contact person so I can get help but they are completely insulatedEven the number listed on this website has been cancelledIt is as if Dell intentionally sells faulty computers and have put protocols in place that makes it impossible to escalate any problems to management
In November I purchased a Dell Inspiron 15-laptop from Fingerhut and it was shipped from MinnesotaOn April 12, (just months after purchasing the laptop) I experienced speaker problems which I was unable to resolve and and on 4/13/I called the Dell TechAssist number and spoke with John P [redacted] who was located in the Phillipines and I spent nearly minutes on the phone with himAt the time our conversation began my only issues with the laptop were speakers and the Network Adapter Driver (which uninstalled itself as I was calling Tech)After following all of the instruction given by the tech (which I repeated back to him before executing to ensure I understood) I was advised I would need to send the machine for serviceAfter completing my call with the tech I discovered that the hard drive was no longer installed, which was not the case prior to the callExcept for the speakers and internet driver, the laptop was otherwise function just fine!
I had to deal with their customer service today I bought a new laptop, received it within days, tried for 2days to turn it onFinally called Dell customer support, was transferred 3timesOne rep just transferred me, second rep had no time for me and the rep didn't want to listen to me!! I was on the phone with them for an hour, just to return the laptop I have an active account with them that I am now going to cancelTheir customer service was down right horrible todayThe laptop wasn't a cheap oneTotal waste of my timeWill never order another product from Dell again
july 20th, I ordered a dell insperion and paid through dell chargeproduct was shipped and delievered on august 2ndaround 7:pmI got a call from dell asking how I liked my laptop, and I responded I never got ithe stated that it was dropped off at 1:pmso I asked him to hold on, while I looked outside at front door area, and looked around side door area where the mailbox is, but didn't find anything.I got back on the phone, and told the rep I didn't find anythinghe stated don't worry, dell would replace it as soon as possibleafter 2-weeks of no laptop, I got an email telling me that I needed a police report, and send it to them to help make a decisiongot a police report, faxed to the number dell told me to send it, and a week later they are saying they never got it.well mine was sent, time stamped, and I asked if I could mail it registered mail, and they said the had no mail delievery where they are ?????it's been days since I ordered it, and I called toda
On Monday 1/22/my dell computer notified me that Dell had a "Critical" update that needed to be downloaded and installedAs instructed I downloaded the updateFrom that point on my computer would no longer load WindowsI reset the computer back to prior to the update and the computer worked properlyThis takes over an hour Unfortunately each night the computer would reinstall the update and I would have the same issue the next dayAfter time consuming resets on my part and again the same issue I called Dell on Thursday 1/25/There I was told that my computer was out of warranty and that it would be at least $for them to provide any assistance, they wanted $ I spent hours being passed around because I felt it was totally unfair to charge me to correct a problem that was caused by their updateBut, in the end it was an I have to pay if I want any helpSo I had no choice but to pay the $This really resembles a ransom ware scam to me After pay
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
We ordered and received an XPfrom DellWithin a few days, it did not workWe received a replacementIt did not work from the receiptWe asked for shipping labels to return both of the malfunctioning machinesWe returned both machines and received confirmation that both were received on November 4thWe have not been credited with the purchase price and interest chargedWe have called numerous timesThe last call stated that there was a credit in the queue but it was cancelled on March 3, No reason givenI was told that my account would be credited within 3-business days and someone would be contacting me with status updatesThis is the fifth business days and I have not received the credit and no one has contacted meComplete lack of customer service and follow up, in addition to sub-standard product
I had purchased monitors for 170$ (the deal was for the pair of them) from Dell's online site I received an order # and confirmation that my order had been processed and my credit card charged The next day I received an email from them saying that they cancelled my order due to a mistake on the price I contacted their sales department and they confirmed that they had cancelled my order and would not be fulfilling the order I asked if they could replace the model with a comparable one and they also refused
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_ [redacted] *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
I decided to purchase a camera & Flash using my Dell account on December 2nd 2015, the flash arrived within few days but the camera did notAfter several frustrating phone calls asking for an update I decided to cancel the order and return the flash The flash was received by Dell by January 6th (UPS Tracking # [redacted] ), but the credit on my account was never issue I have called Dell Financial and Dell Customer Service and my credit has not been issue, furthermore, they are charging me interest and late fees on a product that was returned over a month ago I am very frustrated with the poor customer service skills and the disconnection within agents, I keep getting the “this will be resolve within hours” but a month has passed and my credit is in jeopardy for an issue that is not under my control
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that: - the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted - the suggestions became -- replace the hard drive (done) -- replace the hard drive again (!) and motherboard (done) -- replace the hard drive AGAIN each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use - nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand) - after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address - the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup) - I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below Surendra, Raj, Advanced Resolution Group, "Supervisor" Swaraj Raj, Advanced Resolution Group Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it I will add that, at least in my experience, the contractors who came out to replace the parts were great
Ordered inch TV on 8/2/On approx 8/9/I found out that I would be required to take off 1/day of work in order to receive this TV from the trucking company, therefore I canceled the orderAfter not receiving a refund in to business days I contacted Dell and was told that they had received the TV back on 8/22/and it would be to business days before receiving a refundIt's been weeks now and I contacted Dell again(9/8/2016) and was told that they just received the TV back on 9/1/and I would receive a refund in to business daysI informed the customer service person that we are already business days past the day they now claim they received the TV back and I was informed that it would be to days from nowAt this point not sure what I'm supposed to believeI certainly don't believe the customer service people
I bought a computer for my daughter in college from Dell with the Extended Warranty with their preferred service Since Day one we have had continual problems We have been on the phone for hours and days to rectify it with their technical support The computer will freeze up and not work due to updating problems As a result my daughter can't rely on this computer to get her work done When we call Dell, we will be on the phone for anywhere from 3-hours Everything we have tried has not worked I would like to get a refund or replace the computer, but they will not let me I purchased the preferred service from them but they can't fix the software issue
I purchased a computer from Dell ( [redacted] ) When the computer arrived, I opened the box and had an issue with setup I called they dell phone support line and I was told the computer warranty has expired The paperwork with the computer say sit has a year warranty I looked on the web site and it shows the computer warranty ended 1/1/ Numerous phone calls and hours on hold for customer service has been unable to get this computer warranty information corrected in dell web site and support to be provided
Ordered a laptop with two day shipping, As of today its two days past its delivery dateNo were during the order process did it state the item would be delivered two days after it was received in the USI felt deceived by there order systemI have emails showing the delivery dates and a printout from their own site
my brand new laptop was running slow so I called tech support 2/2/after 1/hrs she broke my computeri have gone back and forth since then facebook, escalations etc emails phone calls ...they sent a tech out just to take my computer apart and put something in ithe was NOT instructed to stay and see if it worked! well it did not ! they ask for a time frame to call they dont...then when the do call I have told them over and over I am not physically capable of running or carrying the phone around all day Even called corporate office number they have ..but that is just outsourced also
I purchased a lap top on 11/23/and was given a delivery date 11/and have yet to receive the product as of 12/I have been back and forth with the companies customer service and have yet to receive an answer on where my product is or what is happeningI was told by one customer service rep that the product was on back orderThen I was told that it wasn't even manufactured and then I was told that "just because they have a sale on a system doesn't necessarily mean they have the product to manufacture."
Complaint for advertising and extortion treatment regarding refund or warranties email I was just now told by Dell it does not have a media player See next forwarded email from dell re media player That is pertinent legal information to the decision on whether to buy or not buy the laptop That information was not listed anywhere on the website with this device See next email with attachments It clearly showed the specs that the device had a cd/DVD drive playerIt is common practice if a device has the cd DVD drive player you ought to be able to watch or listen to cd DVDs No computer I have ever owned ever that had cd DVD rom was not able to play a cd DVD rom I would not have bought this laptop if I had been told it contained no way to watch or listen to a cd DVD disc even though it has the cd DVD rom drive player Now I want my money back this was not the machine I was looking for I clearly told the sales person at purchase what I was l
I have had continual problems with this system since I have acquired it recentlyParts have been replaced, continual issues with hardware and software and lousy technical supportOn Sunday I called for a resolution of problem I was told it would be resolved with Level technical support with hoursTo date the same issues are still present and I have wasted hours on the phone with no results
I purchased a computer from dell in February 2017, order # [redacted] , service request # [redacted] Because of my veteran status, Dell was offering discounts of 10% offI was in contact with a Dell customer rep named [redacted] , who on Feb 17, at 12:30:PM EST, responded via email and stated "I would like to inform you that once the order is shipped and invoiced we will go ahead and process a refund of $as such the order cannot be modified at its current stageI have mentioned the same on the order notes." The entire email is also attached to this complaintSoon after receiving the computer we received our first bill and saw there was no $creditWe emailed Dell customer service times and received no responseWe then called, we were told the credit would appear on the next statementWhen I received the April statement I saw there was no credit, yet againWe again contacted Dell and was told we would receive it on your next statementNext statement, no cre
Purchased a high end computer ($3900.00) that crashes without noticeTechnical experts are unable to fix itTech time used to try to fix this blue screen of death is measured in days and it still occursI decided to escalate this but I always get a customer service specialist in the Philippines or IndiaThese people can't speak English much less fix the problem and they have no way to transfer my call to the USAI have pushed, hard, to get a corporate phone number or contact person so I can get help but they are completely insulatedEven the number listed on this website has been cancelledIt is as if Dell intentionally sells faulty computers and have put protocols in place that makes it impossible to escalate any problems to management
In November I purchased a Dell Inspiron 15-laptop from Fingerhut and it was shipped from MinnesotaOn April 12, (just months after purchasing the laptop) I experienced speaker problems which I was unable to resolve and and on 4/13/I called the Dell TechAssist number and spoke with John P [redacted] who was located in the Phillipines and I spent nearly minutes on the phone with himAt the time our conversation began my only issues with the laptop were speakers and the Network Adapter Driver (which uninstalled itself as I was calling Tech)After following all of the instruction given by the tech (which I repeated back to him before executing to ensure I understood) I was advised I would need to send the machine for serviceAfter completing my call with the tech I discovered that the hard drive was no longer installed, which was not the case prior to the callExcept for the speakers and internet driver, the laptop was otherwise function just fine!
I had to deal with their customer service today I bought a new laptop, received it within days, tried for 2days to turn it onFinally called Dell customer support, was transferred 3timesOne rep just transferred me, second rep had no time for me and the rep didn't want to listen to me!! I was on the phone with them for an hour, just to return the laptop I have an active account with them that I am now going to cancelTheir customer service was down right horrible todayThe laptop wasn't a cheap oneTotal waste of my timeWill never order another product from Dell again
july 20th, I ordered a dell insperion and paid through dell chargeproduct was shipped and delievered on august 2ndaround 7:pmI got a call from dell asking how I liked my laptop, and I responded I never got ithe stated that it was dropped off at 1:pmso I asked him to hold on, while I looked outside at front door area, and looked around side door area where the mailbox is, but didn't find anything.I got back on the phone, and told the rep I didn't find anythinghe stated don't worry, dell would replace it as soon as possibleafter 2-weeks of no laptop, I got an email telling me that I needed a police report, and send it to them to help make a decisiongot a police report, faxed to the number dell told me to send it, and a week later they are saying they never got it.well mine was sent, time stamped, and I asked if I could mail it registered mail, and they said the had no mail delievery where they are ?????it's been days since I ordered it, and I called toda
On Monday 1/22/my dell computer notified me that Dell had a "Critical" update that needed to be downloaded and installedAs instructed I downloaded the updateFrom that point on my computer would no longer load WindowsI reset the computer back to prior to the update and the computer worked properlyThis takes over an hour Unfortunately each night the computer would reinstall the update and I would have the same issue the next dayAfter time consuming resets on my part and again the same issue I called Dell on Thursday 1/25/There I was told that my computer was out of warranty and that it would be at least $for them to provide any assistance, they wanted $ I spent hours being passed around because I felt it was totally unfair to charge me to correct a problem that was caused by their updateBut, in the end it was an I have to pay if I want any helpSo I had no choice but to pay the $This really resembles a ransom ware scam to me After pay
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
We ordered and received an XPfrom DellWithin a few days, it did not workWe received a replacementIt did not work from the receiptWe asked for shipping labels to return both of the malfunctioning machinesWe returned both machines and received confirmation that both were received on November 4thWe have not been credited with the purchase price and interest chargedWe have called numerous timesThe last call stated that there was a credit in the queue but it was cancelled on March 3, No reason givenI was told that my account would be credited within 3-business days and someone would be contacting me with status updatesThis is the fifth business days and I have not received the credit and no one has contacted meComplete lack of customer service and follow up, in addition to sub-standard product