I purchased a laptop from Dell in January of 2018, and immediately upon opening the box, I encountered a hardware error, and had to ship it in for repairUpon completion of the repair the laptop was not usable due to it requesting a password that I did not set, and clearly did not haveI asked Dell for assistance on this second issue, and they ignored my request for an entire month without any response Getting fed up with the lack of response, I initiated contact via a different channel, and requested a "master" password to bypass that issueThe first password did not work, so I requested anotherThat password was never deliveredI asked for a third password, which also did not work At this point, Dell requested that I send the laptop back in again for replacement of more hardwareUpon receiving the laptop back from this second repair, I ran operations within the Dell BIOS/Diagnostic tools, which again resulted in the machine asking for a password I did not set, and do n
I purchased a Dell Outlet Refurbished Dell XPS w/ ProSupport and WarrantyThe laptop worked correctly at first but soon started experiencing several issuesThe laptop started to malfunction and would not enter sleep/hibernate or shut down correctly, but instead only reboot and overheatA clean install of Windows was done, and that did not fix the issueI contacted Dell support, who attempted to troubleshoot the issue remotely, having me change settings and logging in remotelyThis did not fix the issue, then Dell support sent a tech to replace the motherboardThis also did not fix the issueI tried once again to re-install Windows, changing settings, and the issue still continuedI contact Dell again, who once again attempted to troubleshoot both on the phone and logging in remotely to my computer Dell was unable to fix the issue once againAt this time I asked for a replacementDell stated they would send me a box to have the computer sent out for repair and if
I purchased a new LG 55" TV from Dell for resale I'm an eBay seller and clearly mentioned the sales rep over the phone that the item is for resale(He told me that I was allowed to re-sell it) I even submitted the sales tax certificate of my business to get a refund of the sales tax that I paid (They haven't issued the refund yet)I didn't open the box and sold it as such (Factory sealed box) to a customer on eBay The customer reported the TV was not brand new and the accessories were kept inside in a zip lock cover It also had browsing history and a parental lock had been setup This is clearly advertising It was not a new TV as described on their website Also, the TV had a pressure spot and the left bottom corner was damaged(There was no damage to the external packaging) I spoke to Dell but they told me that the return period was only days and told me to contact LG warranty departmentLG is also refusing to accept responsibility and states that this is ph
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I ordered a computer on Feb 6thExpected delivery date was Feb 15-I contacted Dell on Feb 12th after I had not received any notification that my package had shipped and it should be arriving in 3-daysDell was very rude and they told me that I would have to wait and my package would be shipped on the 18th My package should be arriving feb 15-17th and now they're telling me that it wouldn't be shipped until the 18th but they wouldn't give me a tracking number or anythingI contacted Dell over times because each time I contacted I was told I would have to wait hours because the computer was out of the US, or while they contacted the carrier, or the shipper or that the package was in shuttle status After numerous emails, instant messages and phone calls on feb 26th I was told that they didn't know where my order was and they were cancelling it and sending me a replacement orderI requested compensation more than once and was told no each timeI asked for a disco
I made two separate purchases for a Samsung SmartThings Home Monitoring Kit on 10/28/(order [redacted] and order [redacted] ) The cost at the time of each purchase was $ On Dell's website, they indicate that there is a day price guarantee, whereby if the price goes down on their site they will refund the price difference On 11/14/I noticed that the price reduced by $to $ I initiated an online chat with their customer service department (their website says that price adjustments can be initiated online), and after minutes corresponding online was told that yes, they saw that the price was reduced, but that I needed to call customer service Another minutes on the phone with customer service (being transferred multiple times) I was told that they would not adjust the price No valid explanation was provided
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: [redacted] Dispatch Number: [redacted] , laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Dell refused to refund money for a bad link for software download. After 14 days of their Tech support trying the same thing over, over, over and over again. They received the same error message NO FILE FOUND. Dell refused to send a workable link either.
I ordered a pocket sized router from dell.com. When I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%. I then payed for it using Paypal and received a order confirmation. More than 24 hours later, all of a sudden, I get a cancellation message from them with no further detail. So I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep). I still got a order confirmation, which nobody was able to explain. Instead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me.
I ordered a television via Dell on Nov 26. Dell incorrectly shipped multiple televisions although I only ordered one. I tried cancelling them by refusing delivery on two out of the three shipments and the two shipments got sent back to Dell. I have been on the phone for the past 3 months to get my money for both shipments (2K total) refunded but due to Dell's incompetence have only managed to get refund for one shipment so far (on Jan 14). I am still fighting to get refunded for the other shipment and it seems like it is not going anywhere. I am paying interest on my credit card for these charges.
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, [redacted] , from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: [redacted] and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
Have been denied the opportunity to speak with a supervisor!!!! Bought a laptop for sonOnly had for two months.The case got accidentally dented which caused a streek and black out area on the monitor(our fault - willing to pay for repair)Spoke with a rep on 1/4/who put in a service requisition for repair, which was supposed to take about weeksGot an email that request was closed due to no parts available Spoke with another rep on 1/27/who put in a new request and said it would be a few weeksReceived another email that request closed as no part availableWas then referred to Technical Support on 2/8/for any addtional help requests Called on 2/22/to ask to speak with a supervisorI was put on hold so the rep (***) could speak to her supervisor [redacted] got back on the line to tell me there is no part available and I need to go to a local repair personI was not given the opportunity to speak to the Supervisor, and was questioned as to why I needed toThis is
Sent a tablet back for repair under warrantyWe were told by e-mail that parts are not available to repair the tabletWe have tried to contact Dell and talk to some one .I spoke with a representative and was told that he would contact me in two daysStill waiting on that phone callI have responded to numerous e-mails and simply stated to send a refurbished unit ,repair the one sent in or refund the purchase priceI am still waiting on the tablet to show up or a letter or a phone call from some oneI just want a tablet returned in working order.....is that to much to ask?
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers: [redacted] It should not take over a month to get my refund
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
I had ordered of the inspiron Series [redacted] on 7/19/Both came on 8/and had issues with staying connected to the internet and turning offI had call customer support multiple times and was told they could replace them but it would be weeksWell I couldn't wait weeks but even than it took weeks for them to get picked upI ordered a different laptop with my refund and still waiting on deliveryI needed it asapCurrently going to school and work full-time and have kidsI am not behind on my school and am going to be out $9,for my schooling and may not be able to get the grants again to cover part of the cost for my schoolingWhat is your company going to do for sending me defective products and messing up my schooling? I have heard we will expedite the new one and than heard oh we can't and than her oh it will be there by the 4th and it still says it won't beI want one of the managers at corporate to contact me not some random employeeI have asked f
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I made a purchase last year of a television in which I received a Dell promo gift card in the amount of $I never remember even receiving the gift cardAs I was looking at purchasing a Samsung tablet, I remembered that I never used the gift cardWhen I called into Customer Service I was advised that the gift card had expiredHowever, They stated that they were going to re-issue as a coupon that they were not able to reactivate the gift cardAs I had multiple questions about my future purchase that I needed answered, I spoke to several representatives and managers overseas and had nothing but issuesI was hung up on several times, I was given incorrect information, I was sent back into the queue when asked to speak with their managerAwful experienceI went round and round with a Manager and his name was ***He blindly put me on hold and told me that he would do it againI finally received an email with the coupon that had been re-issuedI still had questions that were
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
I purchased a laptop from Dell in January of 2018, and immediately upon opening the box, I encountered a hardware error, and had to ship it in for repairUpon completion of the repair the laptop was not usable due to it requesting a password that I did not set, and clearly did not haveI asked Dell for assistance on this second issue, and they ignored my request for an entire month without any response Getting fed up with the lack of response, I initiated contact via a different channel, and requested a "master" password to bypass that issueThe first password did not work, so I requested anotherThat password was never deliveredI asked for a third password, which also did not work At this point, Dell requested that I send the laptop back in again for replacement of more hardwareUpon receiving the laptop back from this second repair, I ran operations within the Dell BIOS/Diagnostic tools, which again resulted in the machine asking for a password I did not set, and do n
I purchased a Dell Outlet Refurbished Dell XPS w/ ProSupport and WarrantyThe laptop worked correctly at first but soon started experiencing several issuesThe laptop started to malfunction and would not enter sleep/hibernate or shut down correctly, but instead only reboot and overheatA clean install of Windows was done, and that did not fix the issueI contacted Dell support, who attempted to troubleshoot the issue remotely, having me change settings and logging in remotelyThis did not fix the issue, then Dell support sent a tech to replace the motherboardThis also did not fix the issueI tried once again to re-install Windows, changing settings, and the issue still continuedI contact Dell again, who once again attempted to troubleshoot both on the phone and logging in remotely to my computer Dell was unable to fix the issue once againAt this time I asked for a replacementDell stated they would send me a box to have the computer sent out for repair and if
I purchased a new LG 55" TV from Dell for resale I'm an eBay seller and clearly mentioned the sales rep over the phone that the item is for resale(He told me that I was allowed to re-sell it) I even submitted the sales tax certificate of my business to get a refund of the sales tax that I paid (They haven't issued the refund yet)I didn't open the box and sold it as such (Factory sealed box) to a customer on eBay The customer reported the TV was not brand new and the accessories were kept inside in a zip lock cover It also had browsing history and a parental lock had been setup This is clearly advertising It was not a new TV as described on their website Also, the TV had a pressure spot and the left bottom corner was damaged(There was no damage to the external packaging) I spoke to Dell but they told me that the return period was only days and told me to contact LG warranty departmentLG is also refusing to accept responsibility and states that this is ph
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I ordered a computer on Feb 6thExpected delivery date was Feb 15-I contacted Dell on Feb 12th after I had not received any notification that my package had shipped and it should be arriving in 3-daysDell was very rude and they told me that I would have to wait and my package would be shipped on the 18th My package should be arriving feb 15-17th and now they're telling me that it wouldn't be shipped until the 18th but they wouldn't give me a tracking number or anythingI contacted Dell over times because each time I contacted I was told I would have to wait hours because the computer was out of the US, or while they contacted the carrier, or the shipper or that the package was in shuttle status After numerous emails, instant messages and phone calls on feb 26th I was told that they didn't know where my order was and they were cancelling it and sending me a replacement orderI requested compensation more than once and was told no each timeI asked for a disco
I made two separate purchases for a Samsung SmartThings Home Monitoring Kit on 10/28/(order [redacted] and order [redacted] ) The cost at the time of each purchase was $ On Dell's website, they indicate that there is a day price guarantee, whereby if the price goes down on their site they will refund the price difference On 11/14/I noticed that the price reduced by $to $ I initiated an online chat with their customer service department (their website says that price adjustments can be initiated online), and after minutes corresponding online was told that yes, they saw that the price was reduced, but that I needed to call customer service Another minutes on the phone with customer service (being transferred multiple times) I was told that they would not adjust the price No valid explanation was provided
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: [redacted] Dispatch Number: [redacted] , laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Dell refused to refund money for a bad link for software download. After 14 days of their Tech support trying the same thing over, over, over and over again. They received the same error message NO FILE FOUND. Dell refused to send a workable link either.
I ordered a pocket sized router from dell.com. When I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%. I then payed for it using Paypal and received a order confirmation. More than 24 hours later, all of a sudden, I get a cancellation message from them with no further detail. So I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep). I still got a order confirmation, which nobody was able to explain. Instead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me.
I ordered a television via Dell on Nov 26. Dell incorrectly shipped multiple televisions although I only ordered one. I tried cancelling them by refusing delivery on two out of the three shipments and the two shipments got sent back to Dell. I have been on the phone for the past 3 months to get my money for both shipments (2K total) refunded but due to Dell's incompetence have only managed to get refund for one shipment so far (on Jan 14). I am still fighting to get refunded for the other shipment and it seems like it is not going anywhere. I am paying interest on my credit card for these charges.
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, [redacted] , from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: [redacted] and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
Have been denied the opportunity to speak with a supervisor!!!! Bought a laptop for sonOnly had for two months.The case got accidentally dented which caused a streek and black out area on the monitor(our fault - willing to pay for repair)Spoke with a rep on 1/4/who put in a service requisition for repair, which was supposed to take about weeksGot an email that request was closed due to no parts available Spoke with another rep on 1/27/who put in a new request and said it would be a few weeksReceived another email that request closed as no part availableWas then referred to Technical Support on 2/8/for any addtional help requests Called on 2/22/to ask to speak with a supervisorI was put on hold so the rep (***) could speak to her supervisor [redacted] got back on the line to tell me there is no part available and I need to go to a local repair personI was not given the opportunity to speak to the Supervisor, and was questioned as to why I needed toThis is
Sent a tablet back for repair under warrantyWe were told by e-mail that parts are not available to repair the tabletWe have tried to contact Dell and talk to some one .I spoke with a representative and was told that he would contact me in two daysStill waiting on that phone callI have responded to numerous e-mails and simply stated to send a refurbished unit ,repair the one sent in or refund the purchase priceI am still waiting on the tablet to show up or a letter or a phone call from some oneI just want a tablet returned in working order.....is that to much to ask?
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers: [redacted] It should not take over a month to get my refund
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
I had ordered of the inspiron Series [redacted] on 7/19/Both came on 8/and had issues with staying connected to the internet and turning offI had call customer support multiple times and was told they could replace them but it would be weeksWell I couldn't wait weeks but even than it took weeks for them to get picked upI ordered a different laptop with my refund and still waiting on deliveryI needed it asapCurrently going to school and work full-time and have kidsI am not behind on my school and am going to be out $9,for my schooling and may not be able to get the grants again to cover part of the cost for my schoolingWhat is your company going to do for sending me defective products and messing up my schooling? I have heard we will expedite the new one and than heard oh we can't and than her oh it will be there by the 4th and it still says it won't beI want one of the managers at corporate to contact me not some random employeeI have asked f
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I made a purchase last year of a television in which I received a Dell promo gift card in the amount of $I never remember even receiving the gift cardAs I was looking at purchasing a Samsung tablet, I remembered that I never used the gift cardWhen I called into Customer Service I was advised that the gift card had expiredHowever, They stated that they were going to re-issue as a coupon that they were not able to reactivate the gift cardAs I had multiple questions about my future purchase that I needed answered, I spoke to several representatives and managers overseas and had nothing but issuesI was hung up on several times, I was given incorrect information, I was sent back into the queue when asked to speak with their managerAwful experienceI went round and round with a Manager and his name was ***He blindly put me on hold and told me that he would do it againI finally received an email with the coupon that had been re-issuedI still had questions that were
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil