Order Placed - Sept 28th Order cancelled - Oct 11th Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number [redacted] , I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
The Dell Inspiron I purchased less than a year ago, is of cheap manufacturing quality, and poorly functioning soft/hard wareThe DVD player did not work from out of the box, and the speed is like old school dial up, it can take over a minute for a web page to open, it seems due to an abundance of ads I have over emails, dozens of phone calls and invested hours of personal time trying to resolve these issues with Dell, who has clearly sold out to corporate America, profit over quality I continue to be trapped in a run around of emails and empty promises by customer service tech's in India, giving one the impression that is their ultimate job, to be the wall of no's, buffering the real company from dealing with the consequences of poor quality products
I spoke to Dell Sales (Salesperson: [redacted] on 02/04/2016) he was nice and gave me a quote for my required machineQuote No [redacted] for USD with a validity of 03/05/ I confirmed the order on Feb 10th, with a gentleman [redacted] the details are: Dell Purchase ID : [redacted] Cr : [redacted] I received the order email confirmation for order No [redacted] , when I check the order I found the following descrepencies my order included : 490-BCZG NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR and 450-AAJI 240W AC Adapter when I checked I was being given a 490-BCLG NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDRwith a 450-AAGU Power Supply : Alienware 180W AC Adapter I called back and was connected with one Victor [redacted] , emply ID from cancellation and reentering order teamThis is where the problem begins: no matter how hard I tried to explain him he just kept saying that I am cheating dell and he is goi
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement Please help all 56,people that were left out of left field because they such a big corporation
This is a continuing issue in regards to previous complaint number # [redacted] Dell sold me a defective itemContained in the first complaint: This computer died, it contained faulty parts and Dell replaced the power supply and the power cablesDell took the computer in "fixed" it and sent it back to me, I have the repair sheet showing it was defective partsNow to start this complaint, this computer is rejecting the replacement computer cables Dell sent me when my computer was initially "fixed"It is obviously a defective product and still under warranty
I placed an online order with Dell.com On the date I placed the order 11/27/the online status gave an estimated delivery date of 12/6/ On 12/6/I checked the status of my order to find that the estimated delivery date had changed to had changed to between 12/13-12/ I contacted Dell customer support and was informed that the item I purchased was out of stock I made several calls to Dell customer support to find out why the order status had changed and was told it was out of stock when I ordered it even though the item was listed as available on the website On 12/13/I received a phone call from Dell customer support and was told that my order would ship by end of business 12/14/ On 12/14/I again checked the online status only to find that there was a further delay and that my order was now estimated to ship between 12/- 12/ I contacted Dell customer support and was only told that the item was out of stock When I inquired as to why I wa to
I purchased a Dell computer in Octof last year but did not start using it until March when I was starting back to school for my FNP, MSNThe hard drive crashed within the first two weeks of me using itWhen I called techsupport for assistant they wanted to send me the hard drive and for me to fix itI lost valuable information when it crashedOn July my computer went down again, I called technical support and they told me it was the operating systemThey did not even attempt to run a diagnostic test on it even after I told them it did the very same thing as it did before when the hard drive crashedI spent over an hour with the technician trying to down load the operating system on my USB drive then he said he had to goHe said he would call back the next day, he never didI spoke with two supervisors and two techniciansI ended up running a diagnostic test myself from the information the technician gave me from the first incident and retrieved the error codes myse
Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine( [redacted] and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later For solving the problem, here is gift card number and purchase order id and related phone number, Gift card number related is [redacted] and [redacted] Purchase ID [redacted] and [redacted] and [redacted] Phone [redacted] and [redacted] Ship Address: [redacted] It's showing like this on Gift card history Pre-Authorized Transactions Date Action Amount Store location 2016-06-15:59:Redemption - DELL MARKETING L.P 2016-06-16:04:Redemption - DELL MARKETING L.P 2016-
Dell engages in misleading practices regarding shipping and delivery date for their productsThey offer "2-day" and "next day" delivery at a significant cost (over a hundred extra dollars)They have fine-print that is deliberately vague regarding actual product delivery dateOnly after you have made a purchase, they inform you that "2-day" delivery actually means you won't have their product in hand for a week and a halfThis is well outside of standard business practice to refer to the delivery date in this manner and is intentionally misleading The level of customer service is completely unacceptableWhen on the phone with Dell, I spent two hours talking to seven different people who all gave me different answers - many of whom told me that they could in fact help me with expediting deliveryIn the end I was told not a single customer service representative could help me expedite shipping on an order that had not yet even shippedI asked to speak with the representative's
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
I purchased a computer from dell year and months agoIt has had continuous problems with turning on and staying onDell has replaced the parts inside the computer sending a technician out over and over againthey have promised to replace the computer, however, they have failed to do so within the timely matterThe technicians also fail to answer questions posted to them via email, even though they insist on communicating through email as a form of communication
I received this custom laptop in the middle of June Alienware R I custom ordered lot of upgrades and paid over $for the four year premium warranty On September 9th My battery was low so I plugged in the charger and a couple of seconds later smoke started coming out of it and it lost powerIt would not power back on and I lost the project I was working onI immediately called AW customer service and talked to a rep in the warranty deptHe told me a repair agent would call me by the 13thThat's a very long time to not have a computer so I asked him to see if a supervisor could helpHe came back on the phone and told me the parts are not available and said it would be the end of the month before they could get themI certainly could not wait so he offered to exchange the computer and I was okay with this even though it would mean I would not have a laptop for over a weekI started calling AW to get status reports and was transferred many many times and told four differe
To whom it may concern, On September 6, 2013, I purchased an Alienware computer from the Dell computer company I do not want to get into specific computer problems, as you may not understand, but the first month the computer was sent to me, the graphics card was badI have a warranty with the computer and they sent a technician out to fix it Since then, and forgive me because I can actually not remember the exact components they have had to replace since then, and how many timesThere have been multiple graphics cards that have failed since then, a motherboard, a processor, and also a few hard drivesThey have just been to my house on February of this year because the hard drive went bad once againToday, my sound was not working correctlyI called Dell support and talked to a technician who attempted to uninstall and reinstall my sound card driver multiple times without any successHe then tells me that my chipset is now corrupt and that now that has to be replace
I received a sales catalog for Dell merchandise on 2/and tried to purchase a computer at the sale price listed in the catalog on 2/ I was told that the coupon code on the catalog was expired and that the price was not valid I chatted on line with at least different individuals and no one would fix the problem and just shuffled me to the next representative
My dell laptop Inspiron is covered under warranty Service Tag: [redacted] | Express Service Code: [redacted] Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to [redacted] Now again I am not able to use my laptop for same issue
I bought a laptop for my dads birthdayThe laptop doesnt work dell will not fix it unless pay I no mistake on part the laptop just doesnt work I wont pay this fee
I recently went online to shop Black Friday Deals I located a Black Friday Special on the Dell Inspiron Touch for $ I contacted the number Dell provides to purchase one and was informed that my call was answered in India as Dell transferred their call center to India I spoke to different sales peopletold me it was a call in sale that lasted minute long Another sale rep in India tells me that the promotion ran last week and it ran as long as supplies lasted..I asked if it ran only for minute...he said No Then I get another sales rep in India that tells me that the laptop that I was interested in is no longer available for but if I was interested in buying more than he would give the laptops to me at price Then I ask for a manager...Instead I get someone right below a manager who tells me that it was listed as a promo that was in a flyer..I asked for a copy of the flyer..he tells me he could send me a screen shot to my email I got the
03/14/Master Card credit card debit for a Inspirion Series - laptop purchase of $(Order # [redacted] ); 07/13/contacted Dell due to laptop freezing up after an update was received from DellLearned from the Dell Hardware support (case # [redacted] - I have a hardware warranty), that my hardware was operating fine; needed to work with Dell Software supportDell Software support wants to charge $for an incidental case or $for a 1-year package I asked what is Dell's responsibility when they send updates that corrupt the consumer's product? Dell only gave me a response that I had to purchase the software repair package, because I did not have the software warranty I was furious and told them I would calm down and call back 07/19/Called back to speak with a manager; spoke with Samel (VP Operations), he could not assist me and was told that a President of Operations existed, but I could only speak with the Dell Software support - because my reque
My Problem involves many problems: that are worsening instead of getting better I was charged for an extended warrenty and to ship my computer in for repairs I had ownership problems because the computer I orginally had went bad and now the replaced computer mother board has went bad they are trying to charge me with a 10% discount to fix computer although the escalation team has closed my case without my consent or knowledgeI had to open a second case waiting on the company to contact me through email and by phone between and am they did not do sothey have return phone calls I asked for headquarters information was refused and told it was limited I found charges in my account being charged for equipment that I do not own or have returnedso they closed account I have been left on the phone for hours been played tag with from one department to the other and back againsince 9-07-I have been hung upon requested a new system (Desk top Model) for all
Order Placed - Sept 28th Order cancelled - Oct 11th Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number [redacted] , I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
The Dell Inspiron I purchased less than a year ago, is of cheap manufacturing quality, and poorly functioning soft/hard wareThe DVD player did not work from out of the box, and the speed is like old school dial up, it can take over a minute for a web page to open, it seems due to an abundance of ads I have over emails, dozens of phone calls and invested hours of personal time trying to resolve these issues with Dell, who has clearly sold out to corporate America, profit over quality I continue to be trapped in a run around of emails and empty promises by customer service tech's in India, giving one the impression that is their ultimate job, to be the wall of no's, buffering the real company from dealing with the consequences of poor quality products
I spoke to Dell Sales (Salesperson: [redacted] on 02/04/2016) he was nice and gave me a quote for my required machineQuote No [redacted] for USD with a validity of 03/05/ I confirmed the order on Feb 10th, with a gentleman [redacted] the details are: Dell Purchase ID : [redacted] C
r : [redacted] I received the order email confirmation for order No [redacted] , when I check the order I found the following descrepencies my order included : 490-BCZG NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR and 450-AAJI 240W AC Adapter when I checked I was being given a 490-BCLG NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDRwith a 450-AAGU Power Supply : Alienware 180W AC Adapter I called back and was connected with one Victor [redacted] , emply ID from cancellation and reentering order teamThis is where the problem begins: no matter how hard I tried to explain him he just kept saying that I am cheating dell and he is goi
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement Please help all 56,people that were left out of left field because they such a big corporation
This is a continuing issue in regards to previous complaint number # [redacted] Dell sold me a defective itemContained in the first complaint: This computer died, it contained faulty parts and Dell replaced the power supply and the power cablesDell took the computer in "fixed" it and sent it back to me, I have the repair sheet showing it was defective partsNow to start this complaint, this computer is rejecting the replacement computer cables Dell sent me when my computer was initially "fixed"It is obviously a defective product and still under warranty
I placed an online order with Dell.com On the date I placed the order 11/27/the online status gave an estimated delivery date of 12/6/ On 12/6/I checked the status of my order to find that the estimated delivery date had changed to had changed to between 12/13-12/ I contacted Dell customer support and was informed that the item I purchased was out of stock I made several calls to Dell customer support to find out why the order status had changed and was told it was out of stock when I ordered it even though the item was listed as available on the website On 12/13/I received a phone call from Dell customer support and was told that my order would ship by end of business 12/14/ On 12/14/I again checked the online status only to find that there was a further delay and that my order was now estimated to ship between 12/- 12/ I contacted Dell customer support and was only told that the item was out of stock When I inquired as to why I wa to
I purchased a Dell computer in Octof last year but did not start using it until March when I was starting back to school for my FNP, MSNThe hard drive crashed within the first two weeks of me using itWhen I called techsupport for assistant they wanted to send me the hard drive and for me to fix itI lost valuable information when it crashedOn July my computer went down again, I called technical support and they told me it was the operating systemThey did not even attempt to run a diagnostic test on it even after I told them it did the very same thing as it did before when the hard drive crashedI spent over an hour with the technician trying to down load the operating system on my USB drive then he said he had to goHe said he would call back the next day, he never didI spoke with two supervisors and two techniciansI ended up running a diagnostic test myself from the information the technician gave me from the first incident and retrieved the error codes myse
Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine( [redacted] and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later For solving the problem, here is gift card number and purchase order id and related phone number, Gift card number related is [redacted] and [redacted] Purchase ID [redacted] and [redacted] and [redacted] Phone [redacted] and [redacted] Ship Address: [redacted] It's showing like this on Gift card history Pre-Authorized Transactions Date Action Amount Store location 2016-06-15:59:Redemption - DELL MARKETING L.P 2016-06-16:04:Redemption - DELL MARKETING L.P 2016-
Dell engages in misleading practices regarding shipping and delivery date for their productsThey offer "2-day" and "next day" delivery at a significant cost (over a hundred extra dollars)They have fine-print that is deliberately vague regarding actual product delivery dateOnly after you have made a purchase, they inform you that "2-day" delivery actually means you won't have their product in hand for a week and a halfThis is well outside of standard business practice to refer to the delivery date in this manner and is intentionally misleading The level of customer service is completely unacceptableWhen on the phone with Dell, I spent two hours talking to seven different people who all gave me different answers - many of whom told me that they could in fact help me with expediting deliveryIn the end I was told not a single customer service representative could help me expedite shipping on an order that had not yet even shippedI asked to speak with the representative's
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
I purchased a computer from dell year and months agoIt has had continuous problems with turning on and staying onDell has replaced the parts inside the computer sending a technician out over and over againthey have promised to replace the computer, however, they have failed to do so within the timely matterThe technicians also fail to answer questions posted to them via email, even though they insist on communicating through email as a form of communication
I received this custom laptop in the middle of June Alienware R I custom ordered lot of upgrades and paid over $for the four year premium warranty On September 9th My battery was low so I plugged in the charger and a couple of seconds later smoke started coming out of it and it lost powerIt would not power back on and I lost the project I was working onI immediately called AW customer service and talked to a rep in the warranty deptHe told me a repair agent would call me by the 13thThat's a very long time to not have a computer so I asked him to see if a supervisor could helpHe came back on the phone and told me the parts are not available and said it would be the end of the month before they could get themI certainly could not wait so he offered to exchange the computer and I was okay with this even though it would mean I would not have a laptop for over a weekI started calling AW to get status reports and was transferred many many times and told four differe
To whom it may concern, On September 6, 2013, I purchased an Alienware computer from the Dell computer company I do not want to get into specific computer problems, as you may not understand, but the first month the computer was sent to me, the graphics card was badI have a warranty with the computer and they sent a technician out to fix it Since then, and forgive me because I can actually not remember the exact components they have had to replace since then, and how many timesThere have been multiple graphics cards that have failed since then, a motherboard, a processor, and also a few hard drivesThey have just been to my house on February of this year because the hard drive went bad once againToday, my sound was not working correctlyI called Dell support and talked to a technician who attempted to uninstall and reinstall my sound card driver multiple times without any successHe then tells me that my chipset is now corrupt and that now that has to be replace
I received a sales catalog for Dell merchandise on 2/and tried to purchase a computer at the sale price listed in the catalog on 2/ I was told that the coupon code on the catalog was expired and that the price was not valid I chatted on line with at least different individuals and no one would fix the problem and just shuffled me to the next representative
My dell laptop Inspiron is covered under warranty Service Tag: [redacted] | Express Service Code: [redacted] Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to [redacted] Now again I am not able to use my laptop for same issue
I bought a laptop for my dads birthdayThe laptop doesnt work dell will not fix it unless pay I no mistake on part the laptop just doesnt work I wont pay this fee
I recently went online to shop Black Friday Deals I located a Black Friday Special on the Dell Inspiron Touch for $ I contacted the number Dell provides to purchase one and was informed that my call was answered in India as Dell transferred their call center to India I spoke to different sales peopletold me it was a call in sale that lasted minute long Another sale rep in India tells me that the promotion ran last week and it ran as long as supplies lasted..I asked if it ran only for minute...he said No Then I get another sales rep in India that tells me that the laptop that I was interested in is no longer available for but if I was interested in buying more than he would give the laptops to me at price Then I ask for a manager...Instead I get someone right below a manager who tells me that it was listed as a promo that was in a flyer..I asked for a copy of the flyer..he tells me he could send me a screen shot to my email I got the
03/14/Master Card credit card debit for a Inspirion Series - laptop purchase of $(Order # [redacted] ); 07/13/contacted Dell due to laptop freezing up after an update was received from DellLearned from the Dell Hardware support (case # [redacted] - I have a hardware warranty), that my hardware was operating fine; needed to work with Dell Software supportDell Software support wants to charge $for an incidental case or $for a 1-year package I asked what is Dell's responsibility when they send updates that corrupt the consumer's product? Dell only gave me a response that I had to purchase the software repair package, because I did not have the software warranty I was furious and told them I would calm down and call back 07/19/Called back to speak with a manager; spoke with Samel (VP Operations), he could not assist me and was told that a President of Operations existed, but I could only speak with the Dell Software support - because my reque
My Problem involves many problems: that are worsening instead of getting better I was charged for an extended warrenty and to ship my computer in for repairs I had ownership problems because the computer I orginally had went bad and now the replaced computer mother board has went bad they are trying to charge me with a 10% discount to fix computer although the escalation team has closed my case without my consent or knowledgeI had to open a second case waiting on the company to contact me through email and by phone between and am they did not do sothey have return phone calls I asked for headquarters information was refused and told it was limited I found charges in my account being charged for equipment that I do not own or have returnedso they closed account I have been left on the phone for hours been played tag with from one department to the other and back againsince 9-07-I have been hung upon requested a new system (Desk top Model) for all