They have the worst customer support and careYou are worthless to them, they are draconian with heir policies even if they are at faultI am forced to use their product at times, their hardware usually works all right, however their software is absolute garbage, older model support nonexistent, worse than Applehowever, if you have an issue, do not doubt for one second Dell cares about you, even if you have been a customer for decades and have bought several dozen systems from them alreadyTerrible experience each time I have the displeasure of contacting them, their customer support has always been bad, but industry standard, now it has gone to the gutter in the last few years
Hello, Purchased an item on "Dell.com Purchase ID: [redacted] " and was presented with an option for 2nd Day Shipping, proceeded to checkout and choose the free 2nd day shipping option that was presented to me Receiving tracking information from Dell.com that the item was fulfilled promptly and tracking information showed that the item was being fulfilled from less than miles away from my homeReceive notice from delivery company that earliest delivery was for 08/which is about 9-days after original purchase Reached out to Dell customer service through Chat Session ID for this incident is [redacted] Was told that the 2nd day shipping was not for TV'sExpressed to the rep that the option was presented multiple times throughout checkout and even on other pages of the site for this itemRep informed me that it excluded tvs greaters than 40"Went back and forth with rep expressing my concern of how this item is then falsely advertised and should be segmented out
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
I BOUGHT A DESKTOP IN MARCH 2017, AND KEEP GIVING ME AN ERROR THAT "COUNTERFEITING WINDOWS", AFTER LONG HOURS ON PHONE WITH DELL AND MICROSOFT NOBODY COULD VALIDATE THE WINDOWS LICENSE, SO ITS REALLY DELL SELLING COUNTERFEITING WINDOWS ?? WHY THE PRODUCT KEY DOESNT EXIST TO MICROSOFT ??
I ordered a replacement battery for my laptop on the phoneAfter giving my laptop number, service tag number and express service code they still sent me the wrong batteryI am not sure how this is possible Anyway, I am calling their customer service number 1-800-642-and I am now holding the line already for minutes without having my issue addressed I like to point out that selling product with lithium-ion batteries is involving safety issues and manufacturers should make replacement batteries easily and competently available This is apparently not the case for Dell
As usual Dell?Hell sold me a LEMON - I had about the 60-correspondences for months with them to no avail They keep on wasting my time and my money, I asked this to be escalated to a top manager US person and they keep on writing non-sense I bought a high price, top of the line Laptop and got a lemonI wasted days of my very expensive time trying to help Dell Manila based, US support to fix a defective unit they sold meI then spend long hours writing for hours endless emails to no availWorse of all Dell and your raps took my peace away and make me extremely angry for months nowThe time I wasted worth for me $10,000+ had I billed some one for my time I was repeatedly lied to by Manila CS Dell reps in Manila lying to its customers is unacceptable and they tell me repeatedly that a US based support manager decline to contact me by phoneYou sold me a lemon, I lost so much of my work and my time dealing with this This is about the 31st correspondence Dell?He
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
I purchased a Dell laptop on May 28, 2016, by June 01, my computer shut down completelyI called Dell and after paying $89.00, they ran diagnostics on my laptop they told me I had no hard driveThey then told my that my warranty ran out at the end of May and that to replace the hard driver I would have to pay them an undetermined amountI still don't understand what happened to my hard driveI will never by another Dell computer or laptop againI would not recommend this company unless you want to throw you money away
I purchased the Dell Inspiron 24-in August of from HSN and paid for it with FlexPay (monthly payments) through Feb of In November, after only using the new computer about times over months, the computer screen suddenly went blue than black and would not respond After contacting DELL support, they made me send the computer to their Service Center in Houston and they replaced the logic board after a month and a half When I got it back, it would not reboot or respond properly so the Service Center asked me to send it back again (which was approx weeks) The logic board was replaced again and this time, when I got it back, it rebooted and started, but it did not have a browser installed (Microsoft EDGE or Internet Explorer any version) so I could not get to the internet I have been on the phone with DELL support over the last two days for a total of hours They have not be able to reset my computer, dial-in, or reload a browser....So, they ask me to buy a t
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I purchased a brand new laptop computer in DecemberI didn't have a reason to use it until May of this yearThe a/c adapter/cord will not plug into the machineIt doesn't fitUntil then, I hadn't had a reason to use the computerNeedless to say, the computer cannot be used because it can't be chargedAfter NUMBEROUS calls to their tech support, speaking with supervisors, etc they told me I had to send the whole computer back along with the cordI did thatI just receive it back today and the cord is not in the box and they said I didn't send it with the laptopThey also said there is nothing wrong with the computerI called them to tell them thisThey don't know if they can send a new adapter or the old one back but either way, someone has to get back with meI ordered the computer from www.dell.com and I can get absolutely no helpThe customer service people are not in this country
Computer shipped 11/13/and we received it on or about 11/16/ We went on a vacation and returned Jan 3rd I did not have time to take the computer out of the box until about 12/10/ We tried to set it up and could not get it to connect to the internet I called Dell and they said they could not do anything about it except to have us return it at our expense and pay for the repairs It is suppose to have a year's warranty It has a bad WiFi Card which connects to the internet We took it to Best Buy to help me connect to the internet and they informed me the WiFi card was bad
I returned a computer and docking station to Dell, due to being dissatisfied with the purchase on 12-3- Dell was aware of the return and sent me the shipping labels to return the items Both items were returned via UPS per their instructions I have tracking numbers for both items that were returned The charge for the computer has been credited to my account The charge for the docking station still have not as of 2-12- I have received bills since the item was returned and have called and spoken to multiple representatives each month when the bill arrives As of 2-12-16, I continue to be told that the docking station was received by them as of 12-7-15, but the credit has not yet been processed I continue to receive bills, late fees, interest charges, and repeated phone calls threatening to turn the bill over to a collection agency
I have had numerous hardware issues with my laptop since I purchased it on June 2, I have had two hard drives, a motherboard, a fan, a power button, and several other hardware issues in the two years I've had this laptopDELL NEEDS TO REPLACE THIS BAD LAPTOP THAT IS CAUSING ME SO MUCH STRESS! This is how I make my money and I need a working laptop!
I just purchased a Dell series desktop I was having a small problem so I called Dell Service I first talked to [redacted] and then to a supervisor named *** She took over my computer over the internet to fix the small problem and now it doesn't work at all Please understand I am 100% disabled as well as being a DAV The computer is my life line Before I got rid of my old Dell laptop I was sure that my new one was up and running I called again to see if someone else could fix it, (first time on the phone over minutes Second call I talked to a Kathy and she tried different ways to get it fixed and then on to a supervisor again named Hmant Please understand that I told them that if anything should happen to me before I got a new one that I was to hold Dell responsible Again the computer is my lifeline and Dell took it away from me when they, ( [redacted] , took control of it over the internet! My contact after that was direct with [redacted] @ [redacted] @Dell.comI
I ordered an Aurora Rcomputer from Dell directly back in Dec this is the 5th PC have bought in the last years from this companyMost of my PCs havew had some issue at the beginning that required me to have to contact Tech supportmost of the time it has not been a good experiencehowever with this machine, I had issues out of the boxthe lights not working and a crashing issue with the PCI had spent calls with tech support to resolve these issueson the 2nd call the alienFX lights started to work correctly, and the tech said that the crashing issues would stop as well The crashing issue continuedI made my 4th call regarding this issue and the first tech tried to tell me it was because I updated my Nvidia GPU driverWhich obviously was not the issuesmy alienware alpha, or my xor even my old Dell OptiPlex does not have these problems so I had to call back and speak to a supervisor The supervisor said he was going to send an onsite tech to me wit
I purchased a brand new computer in November of last year. the mouse no longer works, I called customer service and they said I need to run a test which could take up to an hour. I told them I dont have time for that and need a keyboard asap to work. they told me they cant help without the test.
Please note that the reference numbers for the orders and phone calls described will be listed at the bottom of the description. On 1/4/17, we placed an order for 10 Solid State Drives from Dell.com using a combination of a $50.00 Online Coupon, a $100.00 Promotional Gift Card, and a credit card. Unexpectedly, on 1/13/17, this order was canceled by Dell. We expected the prompt refund of our gift card and online coupon (the coupon was unattached to any promotion; it was a standalone coupon for a previous error Dell had made regarding another order). This refund never occurred. Please note here that the Gift Card was due to expire on 2/15/17, and the coupon on 5/20/17. On 2/14/17, I contacted Dell using its online chat service to request the refund. The representative told me that they were unable to handle my request, and advised that I call the Dell Customer Care line in the morning. On 2/15/17, I called Dell requesting the refund. They had told me that they would send a request
On 08/25/13, I purchased a new Dell U3014 Monitor from [redacted] . It stopped working properly (it looks cloudy now) at the beginning of August 2016. Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/16 and then numerous times after that, Case/Service Tag # [redacted] . I've provided the proof of purchase they asked for. However, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with [redacted] not from Dell directly, the warranty for the hardware should be provided by [redacted] ***. The order number serves as the proof of purchase and acts as the warranty for the hardware. The proof of purchase you have is with [redacted] ***, thus [redacted] should cover the necessary steps to resolve the concern with your hardware." So, on 08/14/16, I went to [redacted] and showed them the above
I purchased a dell laptop almost 10 month ago and still under warranty. I discovered many problems with the laptop and reported that to customer support. Two weeks ago, I sent the laptop to them but returned without any repairs and also my ac charger is missing and they claimed that they sent a new one to me with the laptop which is not true. Two days ago, I contacted the customer support again and stayed on the phone for two hours between technician and taking to a manager who confirmed that the laptop still not repaired and he is goong to send me an email in two hours and a service box to return the laptop for repairs that never happened! Also he asked me to report the missing ac charger after the laptop gets repaired which I could not really understand. The issue now I want to report: - Very bad service with no respect as this laptop is the only machine I am using for finishing my jobs. It has been almost two weeks in this issue. - totally fix or replace my laptop as it has man
They have the worst customer support and careYou are worthless to them, they are draconian with heir policies even if they are at faultI am forced to use their product at times, their hardware usually works all right, however their software is absolute garbage, older model support nonexistent, worse than Applehowever, if you have an issue, do not doubt for one second Dell cares about you, even if you have been a customer for decades and have bought several dozen systems from them alreadyTerrible experience each time I have the displeasure of contacting them, their customer support has always been bad, but industry standard, now it has gone to the gutter in the last few years
Hello, Purchased an item on "Dell.com Purchase ID: [redacted] " and was presented with an option for 2nd Day Shipping, proceeded to checkout and choose the free 2nd day shipping option that was presented to me Receiving tracking information from Dell.com that the item was fulfilled promptly and tracking information showed that the item was being fulfilled from less than miles away from my homeReceive notice from delivery company that earliest delivery was for 08/which is about 9-days after original purchase Reached out to Dell customer service through Chat Session ID for this incident is [redacted] Was told that the 2nd day shipping was not for TV'sExpressed to the rep that the option was presented multiple times throughout checkout and even on other pages of the site for this itemRep informed me that it excluded tvs greaters than 40"Went back and forth with rep expressing my concern of how this item is then falsely advertised and should be segmented out
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
I BOUGHT A DESKTOP IN MARCH 2017, AND KEEP GIVING ME AN ERROR THAT "COUNTERFEITING WINDOWS", AFTER LONG HOURS ON PHONE WITH DELL AND MICROSOFT NOBODY COULD VALIDATE THE WINDOWS LICENSE, SO ITS REALLY DELL SELLING COUNTERFEITING WINDOWS ?? WHY THE PRODUCT KEY DOESNT EXIST TO MICROSOFT ??
I ordered a replacement battery for my laptop on the phoneAfter giving my laptop number, service tag number and express service code they still sent me the wrong batteryI am not sure how this is possible Anyway, I am calling their customer service number 1-800-642-and I am now holding the line already for minutes without having my issue addressed I like to point out that selling product with lithium-ion batteries is involving safety issues and manufacturers should make replacement batteries easily and competently available This is apparently not the case for Dell
As usual Dell?Hell sold me a LEMON - I had about the 60-correspondences for months with them to no avail They keep on wasting my time and my money, I asked this to be escalated to a top manager US person and they keep on writing non-sense I bought a high price, top of the line Laptop and got a lemonI wasted days of my very expensive time trying to help Dell Manila based, US support to fix a defective unit they sold meI then spend long hours writing for hours endless emails to no availWorse of all Dell and your raps took my peace away and make me extremely angry for months nowThe time I wasted worth for me $10,000+ had I billed some one for my time I was repeatedly lied to by Manila CS Dell reps in Manila lying to its customers is unacceptable and they tell me repeatedly that a US based support manager decline to contact me by phoneYou sold me a lemon, I lost so much of my work and my time dealing with this This is about the 31st correspondence Dell?He
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
I purchased a Dell laptop on May 28, 2016, by June 01, my computer shut down completelyI called Dell and after paying $89.00, they ran diagnostics on my laptop they told me I had no hard driveThey then told my that my warranty ran out at the end of May and that to replace the hard driver I would have to pay them an undetermined amountI still don't understand what happened to my hard driveI will never by another Dell computer or laptop againI would not recommend this company unless you want to throw you money away
I purchased the Dell Inspiron 24-in August of from HSN and paid for it with FlexPay (monthly payments) through Feb of In November, after only using the new computer about times over months, the computer screen suddenly went blue than black and would not respond After contacting DELL support, they made me send the computer to their Service Center in Houston and they replaced the logic board after a month and a half When I got it back, it would not reboot or respond properly so the Service Center asked me to send it back again (which was approx weeks) The logic board was replaced again and this time, when I got it back, it rebooted and started, but it did not have a browser installed (Microsoft EDGE or Internet Explorer any version) so I could not get to the internet I have been on the phone with DELL support over the last two days for a total of hours They have not be able to reset my computer, dial-in, or reload a browser....So, they ask me to buy a t
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I purchased a brand new laptop computer in DecemberI didn't have a reason to use it until May of this yearThe a/c adapter/cord will not plug into the machineIt doesn't fitUntil then, I hadn't had a reason to use the computerNeedless to say, the computer cannot be used because it can't be chargedAfter NUMBEROUS calls to their tech support, speaking with supervisors, etc they told me I had to send the whole computer back along with the cordI did thatI just receive it back today and the cord is not in the box and they said I didn't send it with the laptopThey also said there is nothing wrong with the computerI called them to tell them thisThey don't know if they can send a new adapter or the old one back but either way, someone has to get back with meI ordered the computer from www.dell.com and I can get absolutely no helpThe customer service people are not in this country
Computer shipped 11/13/and we received it on or about 11/16/ We went on a vacation and returned Jan 3rd I did not have time to take the computer out of the box until about 12/10/ We tried to set it up and could not get it to connect to the internet I called Dell and they said they could not do anything about it except to have us return it at our expense and pay for the repairs It is suppose to have a year's warranty It has a bad WiFi Card which connects to the internet We took it to Best Buy to help me connect to the internet and they informed me the WiFi card was bad
I returned a computer and docking station to Dell, due to being dissatisfied with the purchase on 12-3- Dell was aware of the return and sent me the shipping labels to return the items Both items were returned via UPS per their instructions I have tracking numbers for both items that were returned The charge for the computer has been credited to my account The charge for the docking station still have not as of 2-12- I have received bills since the item was returned and have called and spoken to multiple representatives each month when the bill arrives As of 2-12-16, I continue to be told that the docking station was received by them as of 12-7-15, but the credit has not yet been processed I continue to receive bills, late fees, interest charges, and repeated phone calls threatening to turn the bill over to a collection agency
I have had numerous hardware issues with my laptop since I purchased it on June 2, I have had two hard drives, a motherboard, a fan, a power button, and several other hardware issues in the two years I've had this laptopDELL NEEDS TO REPLACE THIS BAD LAPTOP THAT IS CAUSING ME SO MUCH STRESS! This is how I make my money and I need a working laptop!
I just purchased a Dell series desktop I was having a small problem so I called Dell Service I first talked to [redacted] and then to a supervisor named *** She took over my computer over the internet to fix the small problem and now it doesn't work at all Please understand I am 100% disabled as well as being a DAV The computer is my life line Before I got rid of my old Dell laptop I was sure that my new one was up and running I called again to see if someone else could fix it, (first time on the phone over minutes Second call I talked to a Kathy and she tried different ways to get it fixed and then on to a supervisor again named Hmant Please understand that I told them that if anything should happen to me before I got a new one that I was to hold Dell responsible Again the computer is my lifeline and Dell took it away from me when they, ( [redacted] , took control of it over the internet! My contact after that was direct with [redacted] @ [redacted] @Dell.comI
I ordered an Aurora Rcomputer from Dell directly back in Dec this is the 5th PC have bought in the last years from this companyMost of my PCs havew had some issue at the beginning that required me to have to contact Tech supportmost of the time it has not been a good experiencehowever with this machine, I had issues out of the boxthe lights not working and a crashing issue with the PCI had spent calls with tech support to resolve these issueson the 2nd call the alienFX lights started to work correctly, and the tech said that the crashing issues would stop as well The crashing issue continuedI made my 4th call regarding this issue and the first tech tried to tell me it was because I updated my Nvidia GPU driverWhich obviously was not the issuesmy alienware alpha, or my xor even my old Dell OptiPlex does not have these problems so I had to call back and speak to a supervisor The supervisor said he was going to send an onsite tech to me wit
I purchased a brand new computer in November of last year. the mouse no longer works, I called customer service and they said I need to run a test which could take up to an hour. I told them I dont have time for that and need a keyboard asap to work. they told me they cant help without the test.
Please note that the reference numbers for the orders and phone calls described will be listed at the bottom of the description. On 1/4/17, we placed an order for 10 Solid State Drives from Dell.com using a combination of a $50.00 Online Coupon, a $100.00 Promotional Gift Card, and a credit card. Unexpectedly, on 1/13/17, this order was canceled by Dell. We expected the prompt refund of our gift card and online coupon (the coupon was unattached to any promotion; it was a standalone coupon for a previous error Dell had made regarding another order). This refund never occurred. Please note here that the Gift Card was due to expire on 2/15/17, and the coupon on 5/20/17. On 2/14/17, I contacted Dell using its online chat service to request the refund. The representative told me that they were unable to handle my request, and advised that I call the Dell Customer Care line in the morning. On 2/15/17, I called Dell requesting the refund. They had told me that they would send a request
On 08/25/13, I purchased a new Dell U3014 Monitor from [redacted] . It stopped working properly (it looks cloudy now) at the beginning of August 2016. Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/16 and then numerous times after that, Case/Service Tag # [redacted] . I've provided the proof of purchase they asked for. However, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with [redacted] not from Dell directly, the warranty for the hardware should be provided by [redacted] ***. The order number serves as the proof of purchase and acts as the warranty for the hardware. The proof of purchase you have is with [redacted] ***, thus [redacted] should cover the necessary steps to resolve the concern with your hardware." So, on 08/14/16, I went to [redacted] and showed them the above
I purchased a dell laptop almost 10 month ago and still under warranty. I discovered many problems with the laptop and reported that to customer support. Two weeks ago, I sent the laptop to them but returned without any repairs and also my ac charger is missing and they claimed that they sent a new one to me with the laptop which is not true. Two days ago, I contacted the customer support again and stayed on the phone for two hours between technician and taking to a manager who confirmed that the laptop still not repaired and he is goong to send me an email in two hours and a service box to return the laptop for repairs that never happened! Also he asked me to report the missing ac charger after the laptop gets repaired which I could not really understand. The issue now I want to report: - Very bad service with no respect as this laptop is the only machine I am using for finishing my jobs. It has been almost two weeks in this issue. - totally fix or replace my laptop as it has man