Ordered a Vizio m55-ctelevision with a $gift card and $discount Incorrect billing address was entered; called their customer support and had the order cancelled Input a second order (same product), but it would not complete because my credit card was flagged for suspicious activity Called Dell to have the order cancelled with Dell confirming verbally that it was cancelled Called the credit card company to unfreeze my card Card company assured that this second charge would be dismissed, and was told to issue a third order I then received an automated email from Dell, indicating that the system would automatically attempt to charge my card again in hours for this order (which was supposed to be cancelled) I called Dell to have the order cancelled again, only to have a woman refuse to cancel the purchase, transferring me to someone else who could This man assured me that the charge would not go through and that it was effectively cancelled I received a c
I live in [redacted] Dell does not deliver to [redacted] I ordered an adapter Order No [redacted] , May 17, I had to get someone to bring it to me in [redacted] It took more than the day return policy to get the item with a traveller to [redacted] Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc), except the product did not fit It took me a while to get it back to the StatesI tried to call from [redacted] to get Customer Service but the wait was too long and expensive I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma I could not be without a computer since May, so I was forced to buy the item in [redacted] for times the price I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
To whom it may concern, A few months back during Dell’s Black Friday sale, I purchased two new Dell Inspiron 14-laptop computers for my children believing I found a low-cost solution to sharing my PC with themThese computers have 32GB of storage and 2GB of RAM and came preinstalled with Windows What I didn’t realize at the time of purchase is that these computers don’t have traditional hard drives, but rather, they utilize embedded multimedia card (eMMC) storage, which is akin to flash drive storage, but cannot be swapped for larger storage without replacing the mainboard nor can additional storage be addedImagine my surprise when after a couple of months we began receiving messages saying Windows cannot install necessary security upgrades because the disk storage space is nearly fullAfter reading several on-line forums concerning this issue, I was disappointed to learn that basically the only solution is to replace the mainboard or buy a new computerSo basically, my
I bought a laptop from Dell online on 2/and charged itI received it on Feb I moved Feb and did not use it for about weeks When I did use it it died after about hours I called tech support and they had me send it back When it came back about a week later, it was very slow, videos wouldn't play, some games wouldn't work and it was running hot I called again and tech support told me they couldn't do a remote repair unless I had a flash drive (that is not true) Since I didn't have a flash drive I had to send it back again It came back with no problems fixed and an additional problem When I called again, they did a remote repair It fixed nothing In addition, I am getting calls several times a week from their collections dept wanting me to pay for it I asked to return it but they say no people told me they would replace it and transferred me to the person who would handle that That person said each time that they will not replace it This is just
NEVER purchase a Dell computerIt has taken me two weeks going back and forth with Dell regarding a internet connection issueAll the time blaming Time Warner and their modemThis is not the first time this issue has come upWhen I first received the computer it would not connect, had to do a factory reset on the systemThen loading apps became a problemCD eject button on front panel NEVER workedIn the past two weeks I've spent HOURS dealing with India customer service reps that do nothing but stick to scripts and fumble through to solve a problem, it has not workedWhen I asked to speak to a manager NOTHING is resolvedI receive emails but no response regarding my issue or what I want at this timeI am currently dealing with: P [redacted] , numbers that appear after contact name on emails, I believe this is a managerM [redacted] B [redacted] -point of contactI've sent everyone emails, no response, at this point the offer to send someone to my home seems uselessAfter reviewing hundreds of complaints on line regarding multipal Dell products it is clear that their products are lemons, some not working properly after first plug inXPS have had countless issues, from monitor freezing, unable to eject a CD, no internet connection, on and onAfter three calls this morning only to recite my service tag number then be hung up on, I am done! It is obvious Dell and its support staff are as disappointing as the dollar piece of junk sitting on my deskI am now waiting for an in home tech visit, so that's another four days of not making money and not viewing my on line coursesI was super excited to get this computer as I'm living on disability and can't afford much, it was my road to starting and running my own business, now I can't even log on to it to access a simple word documentTake my advice, choose AppleAs I'm reviewing the many Dell email messages I received I discover they can't even get my name correctI'm [redacted]
Dell would not accept PayPal as a form of payment so I reordered the same TV using a credit cardNext few days, they accepted PayPal AND my credit card and started the process of shipping TVsI called them and they said they would "intercept" the 2nd tv which was on a freight truck called PILOTThey promised no restocking fee and a 10% discount for the screw upI received only TV on Nov but I am being charged for both TVs and Dell will not issue a refundToday is Dec 3rd and I've spend countless hours and numerous shouting matches on the phone with DELL customer service (who btw is from India and you cannot understand them to save your life!) and I still don't have my refundThey insist the 2nd TV was delivered on Nov but I only have TV and only shipment invoice from PILOTThis is ridiculous that I have to argue, scream and get nasty on the phone to get my money back and all I get is passed around to 6, or even "supervisors" but no one has answers or clueI h
I have a Dell Mand it will not bootIt nakes loud beeps and the screen remains blackI have had it fixed onceNow its doing it againI should not have to keep putting money into getting it fixedThe issue apparently is the motherboardThere are many complaints onkine in regards to the SAME issueThe motherboard is defectiveI called dell and they are trying to charge me which is unfairTheir excuse is, it is no longer under warrantyThis isnt something that was caused, this is an issue that is a result of a defective piece of hardware
I had a problem with my original Dell Venue Pro Tablet with Android Operating System, It took a couple months and a complaint to Revdex.com before Dell finally replaced the Tablet with another system, The replacement was different than the original, The replacement was a Dell Venue Pro Tablet with Windows Operating SystemI already returned the replacement system once to get the sound fixed, now the tablet will not power on and is uselessDell is saying the original (1st) tablet was never returnedI did return the tablet before they sent me the replacement oneI don't understand since this is the second repair issue with the replacement, why did this not come up the first time I had problems with the replacement system?
I made a purchase of a Dell Inspiron Laptop on November 24th last year as it was a black Friday promotion and we needed an affordable computer since our old one brokeThe computer has been defective from the very beginningThey sold me a lemonDell used to have excellent service and excellent productsThey have gone downhill drasticallyThe computer started having bad symptoms in January 2016, when it was only months oldThe screen was having problemsI sent it in for repair, and all they could do was fix the keyboardThe computer became usable, however, the problem was not fixedI was too weary from dealing with the long waits on hold and being given the runaround I could not bring myself to call themEarlier this month, the computer failed completelyI could not get it to boot, nor did anything appear on the screenThe motherboard was shotI shipped it in expecting a quick turnaround, but got informed that they would not fix it because of "customer afflicted damage." I
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
I made a purchase on Dell in mid MarchThey said I should receive 10% reward in the form of gift cardI never received itI have made two phone callsI was told I would receive itBut apparently I was lied toMoreover, I kept receiving harassment from its sales teamTheir sales agent asked for SSN in its callI received several calls per day from Dell sales
My wife purchased a Dell computer as a Christmas gift for me in mid December It is still under warrantyIt has had multiple issues both mechanical and software since it was first fired upThese initially included notifications of a malfunctioning video drive, failure to recognize charging system, and mousepad mechanical malfunctionThe computer was eventually returned to the factory after several customer service calls failed to rectify the problemsThe mouse pad was replaced and the computer recognized its charging system after it's return, but the video driver was still malfunctioningInnumerable calls have been made to customer service since then, some lasting over hours in an attempt to solve issues including locking up, running slow, failure to access dell's site where a technician could take control of the computer, going to grey screen, failure to access factory installed games, and other glitchesOften the only way to get it to operate has been to manually shu
Dell through the Alienware brand is a sponsor of several professional gamers and a gaming organizationThey have a promotion running on all of these sites for a 10% off coupon if you use the code "alienwareesports." If you try to redeem the code it is not accepted and customer service will not honor the advertised discount Example site: [redacted]
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag [redacted] on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop I had to speak with over Dell employees regarding t
I placed an order for a laser printer from dell on april 4th, shortly after I found the printer for significantly less elsewheredells website states clearly that if you find a lower price with in days they will match ityou only need to contact US SALESus sales refused to honor the price match and told me to contact customer service, customer service did not understand what I wanted, I replied with more details and they stated that it is not a dell site and I should contact that site, clearly they still dont understand
History of Events Dell Service Tag: [redacted] March 12, – purchased Dell 17” Inspiron March 22, laptop received Computer only used on weekends with my sewing machine July 22, laptop would not boot up – contacted Dell IT support July 22, spent hours with Dell support trying to resolve the issue July 23, – contacted Dell support again same problem laptop not booting up A shipping box was issue to return the laptop for repairs July 31, laptop returned to Dell August 4, Dell returned laptop – computer booting up but very slow even though the memory was upgraded (paid upgrade) August 19, laptop not booting up again, contacted Dell IT It took hours of my time pleading with to send me a shipping label to return the laptop I also informed the IT Tech that I paid for a new WINDOWS Pro, upgraded memory laptop and had observed the laptop delivered was a WINDOWS upgraded to I would like to have what I paid for in working conditio
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left They stated I should have known this would not be enough memory than doing the browsing/email I told them it cannot even do that sufficiently I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time they had me ship the computer back to evaluatereplaced the hard
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I purchased a laptop as a gift and when I was in the process of purchasing I heard about the 5% reward, that allows me to get a gift card back, I gave my email to a woman and she said she set it up, at that time I had not gotten an email, but I have proof of the conversation, I also was able to get day shipping, which was another part of why I was so sure I wanted to spend 1,on a laptop from you guysToday I received the laptop and was about to register my laptopI was calling the tech support to ask what email I should use in order to receive the 5% backWhen I called I had calls dropped, I was transferred times and then was told that I wasn't able to get the 5% and that there was nothing they could do [redacted] transferred me to [redacted] and that is when [redacted] told me she was the highest I could go and there was nothing she could do , and to just return it [redacted] told me to Google the Ceo to go higher and that is when I ended the callI talked to people o
Ordered a Vizio m55-ctelevision with a $gift card and $discount Incorrect billing address was entered; called their customer support and had the order cancelled Input a second order (same product), but it would not complete because my credit card was flagged for suspicious activity Called Dell to have the order cancelled with Dell confirming verbally that it was cancelled Called the credit card company to unfreeze my card Card company assured that this second charge would be dismissed, and was told to issue a third order I then received an automated email from Dell, indicating that the system would automatically attempt to charge my card again in hours for this order (which was supposed to be cancelled) I called Dell to have the order cancelled again, only to have a woman refuse to cancel the purchase, transferring me to someone else who could This man assured me that the charge would not go through and that it was effectively cancelled I received a c
I live in [redacted] Dell does not deliver to [redacted] I ordered an adapter Order No [redacted] , May 17, I had to get someone to bring it to me in [redacted] It took more than the day return policy to get the item with a traveller to [redacted] Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc), except the product did not fit It took me a while to get it back to the StatesI tried to call from [redacted] to get Customer Service but the wait was too long and expensive I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma I could not be without a computer since May, so I was forced to buy the item in [redacted] for times the price I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
To whom it may concern, A few months back during Dell’s Black Friday sale, I purchased two new Dell Inspiron 14-laptop computers for my children believing I found a low-cost solution to sharing my PC with themThese computers have 32GB of storage and 2GB of RAM and came preinstalled with Windows What I didn’t realize at the time of purchase is that these computers don’t have traditional hard drives, but rather, they utilize embedded multimedia card (eMMC) storage, which is akin to flash drive storage, but cannot be swapped for larger storage without replacing the mainboard nor can additional storage be addedImagine my surprise when after a couple of months we began receiving messages saying Windows cannot install necessary security upgrades because the disk storage space is nearly fullAfter reading several on-line forums concerning this issue, I was disappointed to learn that basically the only solution is to replace the mainboard or buy a new computerSo basically, my
I bought a laptop from Dell online on 2/and charged itI received it on Feb I moved Feb and did not use it for about weeks When I did use it it died after about hours I called tech support and they had me send it back When it came back about a week later, it was very slow, videos wouldn't play, some games wouldn't work and it was running hot I called again and tech support told me they couldn't do a remote repair unless I had a flash drive (that is not true) Since I didn't have a flash drive I had to send it back again It came back with no problems fixed and an additional problem When I called again, they did a remote repair It fixed nothing In addition, I am getting calls several times a week from their collections dept wanting me to pay for it I asked to return it but they say no people told me they would replace it and transferred me to the person who would handle that That person said each time that they will not replace it This is just
NEVER purchase a Dell computerIt has taken me two weeks going back and forth with Dell regarding a internet connection issueAll the time blaming Time Warner and their modemThis is not the first time this issue has come upWhen I first received the computer it would not connect, had to do a factory reset on the systemThen loading apps became a problemCD eject button on front panel NEVER workedIn the past two weeks I've spent HOURS dealing with India customer service reps that do nothing but stick to scripts and fumble through to solve a problem, it has not workedWhen I asked to speak to a manager NOTHING is resolvedI receive emails but no response regarding my issue or what I want at this timeI am currently dealing with: P [redacted] , numbers that appear after contact name on emails, I believe this is a managerM [redacted] B [redacted] -point of contactI've sent everyone emails, no response, at this point the offer to send someone to my home seems uselessAfter reviewing hundreds of complaints on line regarding multipal Dell products it is clear that their products are lemons, some not working properly after first plug inXPS have had countless issues, from monitor freezing, unable to eject a CD, no internet connection, on and onAfter three calls this morning only to recite my service tag number then be hung up on, I am done! It is obvious Dell and its support staff are as disappointing as the dollar piece of junk sitting on my deskI am now waiting for an in home tech visit, so that's another four days of not making money and not viewing my on line coursesI was super excited to get this computer as I'm living on disability and can't afford much, it was my road to starting and running my own business, now I can't even log on to it to access a simple word documentTake my advice, choose AppleAs I'm reviewing the many Dell email messages I received I discover they can't even get my name correctI'm [redacted]
Dell would not accept PayPal as a form of payment so I reordered the same TV using a credit cardNext few days, they accepted PayPal AND my credit card and started the process of shipping TVsI called them and they said they would "intercept" the 2nd tv which was on a freight truck called PILOTThey promised no restocking fee and a 10% discount for the screw upI received only TV on Nov but I am being charged for both TVs and Dell will not issue a refundToday is Dec 3rd and I've spend countless hours and numerous shouting matches on the phone with DELL customer service (who btw is from India and you cannot understand them to save your life!) and I still don't have my refundThey insist the 2nd TV was delivered on Nov but I only have TV and only shipment invoice from PILOTThis is ridiculous that I have to argue, scream and get nasty on the phone to get my money back and all I get is passed around to 6, or even "supervisors" but no one has answers or clueI h
I have a Dell Mand it will not bootIt nakes loud beeps and the screen remains blackI have had it fixed onceNow its doing it againI should not have to keep putting money into getting it fixedThe issue apparently is the motherboardThere are many complaints onkine in regards to the SAME issueThe motherboard is defectiveI called dell and they are trying to charge me which is unfairTheir excuse is, it is no longer under warrantyThis isnt something that was caused, this is an issue that is a result of a defective piece of hardware
I had a problem with my original Dell Venue Pro Tablet with Android Operating System, It took a couple months and a complaint to Revdex.com before Dell finally replaced the Tablet with another system, The replacement was different than the original, The replacement was a Dell Venue Pro Tablet with Windows Operating SystemI already returned the replacement system once to get the sound fixed, now the tablet will not power on and is uselessDell is saying the original (1st) tablet was never returnedI did return the tablet before they sent me the replacement oneI don't understand since this is the second repair issue with the replacement, why did this not come up the first time I had problems with the replacement system?
I made a purchase of a Dell Inspiron Laptop on November 24th last year as it was a black Friday promotion and we needed an affordable computer since our old one brokeThe computer has been defective from the very beginningThey sold me a lemonDell used to have excellent service and excellent productsThey have gone downhill drasticallyThe computer started having bad symptoms in January 2016, when it was only months oldThe screen was having problemsI sent it in for repair, and all they could do was fix the keyboardThe computer became usable, however, the problem was not fixedI was too weary from dealing with the long waits on hold and being given the runaround I could not bring myself to call themEarlier this month, the computer failed completelyI could not get it to boot, nor did anything appear on the screenThe motherboard was shotI shipped it in expecting a quick turnaround, but got informed that they would not fix it because of "customer afflicted damage." I
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
I made a purchase on Dell in mid MarchThey said I should receive 10% reward in the form of gift cardI never received itI have made two phone callsI was told I would receive itBut apparently I was lied toMoreover, I kept receiving harassment from its sales teamTheir sales agent asked for SSN in its callI received several calls per day from Dell sales
My wife purchased a Dell computer as a Christmas gift for me in mid December It is still under warrantyIt has had multiple issues both mechanical and software since it was first fired upThese initially included notifications of a malfunctioning video drive, failure to recognize charging system, and mousepad mechanical malfunctionThe computer was eventually returned to the factory after several customer service calls failed to rectify the problemsThe mouse pad was replaced and the computer recognized its charging system after it's return, but the video driver was still malfunctioningInnumerable calls have been made to customer service since then, some lasting over hours in an attempt to solve issues including locking up, running slow, failure to access dell's site where a technician could take control of the computer, going to grey screen, failure to access factory installed games, and other glitchesOften the only way to get it to operate has been to manually shu
Dell through the Alienware brand is a sponsor of several professional gamers and a gaming organizationThey have a promotion running on all of these sites for a 10% off coupon if you use the code "alienwareesports." If you try to redeem the code it is not accepted and customer service will not honor the advertised discount Example site: [redacted]
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag [redacted] on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop I had to speak with over Dell employees regarding t
I placed an order for a laser printer from dell on april 4th, shortly after I found the printer for significantly less elsewheredells website states clearly that if you find a lower price with in days they will match ityou only need to contact US SALESus sales refused to honor the price match and told me to contact customer service, customer service did not understand what I wanted, I replied with more details and they stated that it is not a dell site and I should contact that site, clearly they still dont understand
History of Events Dell Service Tag: [redacted] March 12, – purchased Dell 17” Inspiron March 22, laptop received Computer only used on weekends with my sewing machine July 22, laptop would not boot up – contacted Dell IT support July 22, spent hours with Dell support trying to resolve the issue July 23, – contacted Dell support again same problem laptop not booting up A shipping box was issue to return the laptop for repairs July 31, laptop returned to Dell August 4, Dell returned laptop – computer booting up but very slow even though the memory was upgraded (paid upgrade) August 19, laptop not booting up again, contacted Dell IT It took hours of my time pleading with to send me a shipping label to return the laptop I also informed the IT Tech that I paid for a new WINDOWS Pro, upgraded memory laptop and had observed the laptop delivered was a WINDOWS upgraded to I would like to have what I paid for in working conditio
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left They stated I should have known this would not be enough memory than doing the browsing/email I told them it cannot even do that sufficiently I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time they had me ship the computer back to evaluatereplaced the hard
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I purchased a laptop as a gift and when I was in the process of purchasing I heard about the 5% reward, that allows me to get a gift card back, I gave my email to a woman and she said she set it up, at that time I had not gotten an email, but I have proof of the conversation, I also was able to get day shipping, which was another part of why I was so sure I wanted to spend 1,on a laptop from you guysToday I received the laptop and was about to register my laptopI was calling the tech support to ask what email I should use in order to receive the 5% backWhen I called I had calls dropped, I was transferred times and then was told that I wasn't able to get the 5% and that there was nothing they could do [redacted] transferred me to [redacted] and that is when [redacted] told me she was the highest I could go and there was nothing she could do , and to just return it [redacted] told me to Google the Ceo to go higher and that is when I ended the callI talked to people o