On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
I purchased a brand new Dell Inspiron Computer from [redacted] , Inc When I tried to register it for warranty purposes, Dell refused to accept the registration Dell maintains that my computer was previously owned [redacted] insists that it was not The Dell rep who spoke with me accused [redacted] of selling stolen items
I purchased laptop computers and some accessories in The first unit was defective and sent back for a replacement Somehow the added an additional $ to my accountTheir service staff have problems understanding the English language and are also very hard to understandI spent 1/hours ont the phone and transferred to every deptwasn't able to get an answer Just recently I was told that they did make a mistake but I didn't dispute it in time so they can't make an adjustmentI told them I was going to file a complaint with you and then the A.GOffice
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I bought an Alienware 13rlaptop, this is a high end gaming laptop Since purchase I have had an issue where when it is running on battery it cannot play a game because the screen dims to 0% and you cannot adjust this They have done troubleshooting for months, sent someone out to replace the battery Nothing has worked They escalated this to their tier support and after weeks they finally called me back and said that this computer is designed to do this, the battery cannot power it, since it was a design flaw, there is nothing to fix, and I'm stuck with it because they will not allow me to return or exchange it This is a gaming laptop, it should be able to play games in laptop mode
I tried to consolidate my (no expiration) dell gift cards gift cards, each $to a single card ending 0933, which I check the balance before consolidation FSR ID is [redacted] Now my gift card is not working, and I cannot check my balance onlinethe error returns: "Card number is invalid" I tried to call back and the customer service did nothing but sending me product quotation I called customer services multiple times, but the representative don't know how to do anything except transfer again and again
I purchased two 55" TV's at Thanksgiving that were to come with a $gift card for Dell products that were able to be used until 3/8/ When I went to use them Dell informed me that there was no value to them and althought they were supoosed to be worth $each there was a $balance on them I asked them to trace any purchase that was associated with the gift card, but there were no purchases associated with the git cards I have tried to contact Dell and they telling me that there is a $blanace and they would transfer me and then hang up on me I tried times to contact someone that spoke enough english to help me, but no one was willing to help me
I purchased a Dell Latitude laptop computer on October 21, The computer that I purchased was a Refurbished computer from Dell with a Warranty remaining on the computer until June Issues began occurring with the computer having overheating issues and the screen freezing as well as other issuesI contacted Dell on 10/27/and spoke with [redacted] ***, a Dell Technical Support Representative In the discussion with Ms***, she mentioned that the computer was not available for an exchange as it was past the days since the original purchase, however, the warranty would cover repairing the computer, and if the computer couldn't be repaired, that Dell would replace the computer The computer was sent to the Dell Depot for repairsDell technicians replaced Fan, Heatsink and main logic board I received the computer back on or about 11/04/ Upon startup, the overheating issues were resolved, however, the screen freezing problem continued On 12/28/2016, I con
Once they have your money, they don't care anymore to provide satisfaction to their customersTheir technical support is mediocre to inexistentStay away from Dell/Alienware I purchased a costly extended warranty for peace of mind but this turned out to be a nightmareI have spent so much time calling Dell over the phone and writing emails that this started to be a full job for me! The problems on my Alienware started in March My first attempt to call Dell was horribleI tried to speak with Technical Support, they put me on hold and hang upI had to call a second time and have been put on hold again! After one hour over the phone, my first support request with Dell Technical Support was opened on March 30, A couple of days later, a technician passed to my house to change the motherboardSame issuesThe technician has to come again to change the motherboard and graphics cardsIssue again! Graphics cards are defectiveI have to call again techn
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to [redacted] she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional Product_Or_Service: Dell Computer Order_Number: [redacted] Account_Number: [redacted]
company sells product that says can handle 4k resolution, then when attempting to get this to work, the company tries to scam people out of dollars for service charges, because the product doesn't do as advertised Customer service reps waste customers timescallling when completely incapable of handling the issue, and lie and turn their stories around
First, the products must not be very good because my laptop stopped working after months on March I called Customer Service on March and every step of the service process seems to be done incorrectly It is now 4/19/and the computer is still not fixed
I purchased a Samsung Smart TV from Dell.com with an extra year warrantyThe TV has issues with appsThe TV doesn't open the apps correctlyI called the Samsung technical support department and they couldn't fix the problemSince I purchased the TV more than a year ago they asked me to contact Dell.com so they can assist me with what to do since my TV has the extra year warrantyI called Dell many times and they usually just transfer my calls to different departments back and forthI spent many hours on the phone and no one seems to know how to help me use my second year warrantyI tried too many times, I'm frustrated and tired of calling
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep [redacted] , [redacted] , took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to [redacted] for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number [redacted] , out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted [redacted] and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager [redacted] , [redacted]
I brought a desktop pc on 08/08/from walmart while on vacationi lost the receipt somewhere along the waywhen I got home and hook everything up the pc would not work properly .I spent about hours working with tech support but still could not fix iiI had to mail it off for repair and when it finally came back the front was damagedwhile I was doing all of this I was trying to get my warranty updated to the correct year warrantywas told I need to get a receipt from the store to update warrantyI contacted the store and they mailed me a receipt that is store on their pc( they can't print the original again.) The receipt has the same information as the original except the headings (store name) I also send the store location and phone numbersI also send them transactions numbers and amount from my credit card and also credit card contact numberThey still claim they can't verify and will not give the warranty that came with the pcIt's nearly months and I don't
Dell has very poor customer support that is outsourcedI waited hours on a chat line about an order that I placed, that then did not answer my questions, and placed a second order, leaving me with two orders and not knowing where the payment actually came fromI called support three times and was transferred each time because that person couldn't help me, but they just put me right back to the same number, and I had to start over each timeI never did get a person that could tell me what I needed to knowI now will have to cancel each transaction and hope that they do not send out those orders and leave me with two computers
The business advertised a dual monitor setup for I bought setup and got a confirmation emailTwo days later I get an email saying my cancellation request has been fulfilledI never submitted a cancellation requestI later got an email saying the price was an error and they had cancelled my orderI missed another deal on a monitor because I thought I had this one purchasedOrder # [redacted]
I purchased a Dell laptop in February One month ago the computer stopped workingI called Dell and was told a technician would come to fix the laptopThe technician was unable to fix the problem because a hard drive with no image was providedI was mailed a part to replace myselfI did so, which is ridiculous (1) because it's a new laptop and (2) I'm not a technicianMore than a week later the technician came again and left when the laptop was loading with a message that it would be complete in less than minutesMore than 1/hours later and the laptop does not work at all or load WindowsThis laptop is new, has been cared for, and is defectiveI paid $for a laptop that stopped working after less than monthsI have not had a working laptop for more than weeks now and Dell is refusing to solve the problem
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
I purchased a brand new Dell Inspiron Computer from [redacted] , Inc When I tried to register it for warranty purposes, Dell refused to accept the registration Dell maintains that my computer was previously owned [redacted] insists that it was not The Dell rep who spoke with me accused [redacted] of selling stolen items
I purchased laptop computers and some accessories in The first unit was defective and sent back for a replacement Somehow the added an additional $ to my accountTheir service staff have problems understanding the English language and are also very hard to understandI spent 1/hours ont the phone and transferred to every deptwasn't able to get an answer Just recently I was told that they did make a mistake but I didn't dispute it in time so they can't make an adjustmentI told them I was going to file a complaint with you and then the A.GOffice
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I bought an Alienware 13rlaptop, this is a high end gaming laptop Since purchase I have had an issue where when it is running on battery it cannot play a game because the screen dims to 0% and you cannot adjust this They have done troubleshooting for months, sent someone out to replace the battery Nothing has worked They escalated this to their tier support and after weeks they finally called me back and said that this computer is designed to do this, the battery cannot power it, since it was a design flaw, there is nothing to fix, and I'm stuck with it because they will not allow me to return or exchange it This is a gaming laptop, it should be able to play games in laptop mode
I tried to consolidate my (no expiration) dell gift cards gift cards, each $to a single card ending 0933, which I check the balance before consolidation FSR ID is [redacted] Now my gift card is not working, and I cannot check my balance onlinethe error returns: "Card number is invalid" I tried to call back and the customer service did nothing but sending me product quotation I called customer services multiple times, but the representative don't know how to do anything except transfer again and again
I purchased two 55" TV's at Thanksgiving that were to come with a $gift card for Dell products that were able to be used until 3/8/ When I went to use them Dell informed me that there was no value to them and althought they were supoosed to be worth $each there was a $balance on them I asked them to trace any purchase that was associated with the gift card, but there were no purchases associated with the git cards I have tried to contact Dell and they telling me that there is a $blanace and they would transfer me and then hang up on me I tried times to contact someone that spoke enough english to help me, but no one was willing to help me
I purchased a Dell Latitude laptop computer on October 21, The computer that I purchased was a Refurbished computer from Dell with a Warranty remaining on the computer until June Issues began occurring with the computer having overheating issues and the screen freezing as well as other issuesI contacted Dell on 10/27/and spoke with [redacted] ***, a Dell Technical Support Representative In the discussion with Ms***, she mentioned that the computer was not available for an exchange as it was past the days since the original purchase, however, the warranty would cover repairing the computer, and if the computer couldn't be repaired, that Dell would replace the computer The computer was sent to the Dell Depot for repairsDell technicians replaced Fan, Heatsink and main logic board I received the computer back on or about 11/04/ Upon startup, the overheating issues were resolved, however, the screen freezing problem continued On 12/28/2016, I con
Once they have your money, they don't care anymore to provide satisfaction to their customersTheir technical support is mediocre to inexistentStay away from Dell/Alienware I purchased a costly extended warranty for peace of mind but this turned out to be a nightmareI have spent so much time calling Dell over the phone and writing emails that this started to be a full job for me! The problems on my Alienware started in March My first attempt to call Dell was horribleI tried to speak with Technical Support, they put me on hold and hang upI had to call a second time and have been put on hold again! After one hour over the phone, my first support request with Dell Technical Support was opened on March 30, A couple of days later, a technician passed to my house to change the motherboardSame issuesThe technician has to come again to change the motherboard and graphics cardsIssue again! Graphics cards are defectiveI have to call again techn
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to [redacted] she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional Product_Or_Service: Dell Computer Order_Number: [redacted] Account_Number: [redacted]
company sells product that says can handle 4k resolution, then when attempting to get this to work, the company tries to scam people out of dollars for service charges, because the product doesn't do as advertised Customer service reps waste customers timescallling when completely incapable of handling the issue, and lie and turn their stories around
First, the products must not be very good because my laptop stopped working after months on March I called Customer Service on March and every step of the service process seems to be done incorrectly It is now 4/19/and the computer is still not fixed
I purchased a Samsung Smart TV from Dell.com with an extra year warrantyThe TV has issues with appsThe TV doesn't open the apps correctlyI called the Samsung technical support department and they couldn't fix the problemSince I purchased the TV more than a year ago they asked me to contact Dell.com so they can assist me with what to do since my TV has the extra year warrantyI called Dell many times and they usually just transfer my calls to different departments back and forthI spent many hours on the phone and no one seems to know how to help me use my second year warrantyI tried too many times, I'm frustrated and tired of calling
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep [redacted] , [redacted] , took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to [redacted] for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number [redacted] , out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted [redacted] and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager [redacted] , [redacted]
I brought a desktop pc on 08/08/from walmart while on vacationi lost the receipt somewhere along the waywhen I got home and hook everything up the pc would not work properly .I spent about hours working with tech support but still could not fix iiI had to mail it off for repair and when it finally came back the front was damagedwhile I was doing all of this I was trying to get my warranty updated to the correct year warrantywas told I need to get a receipt from the store to update warrantyI contacted the store and they mailed me a receipt that is store on their pc( they can't print the original again.) The receipt has the same information as the original except the headings (store name) I also send the store location and phone numbersI also send them transactions numbers and amount from my credit card and also credit card contact numberThey still claim they can't verify and will not give the warranty that came with the pcIt's nearly months and I don't
Dell has very poor customer support that is outsourcedI waited hours on a chat line about an order that I placed, that then did not answer my questions, and placed a second order, leaving me with two orders and not knowing where the payment actually came fromI called support three times and was transferred each time because that person couldn't help me, but they just put me right back to the same number, and I had to start over each timeI never did get a person that could tell me what I needed to knowI now will have to cancel each transaction and hope that they do not send out those orders and leave me with two computers
The business advertised a dual monitor setup for I bought setup and got a confirmation emailTwo days later I get an email saying my cancellation request has been fulfilledI never submitted a cancellation requestI later got an email saying the price was an error and they had cancelled my orderI missed another deal on a monitor because I thought I had this one purchasedOrder # [redacted]
I purchased a Dell laptop in February One month ago the computer stopped workingI called Dell and was told a technician would come to fix the laptopThe technician was unable to fix the problem because a hard drive with no image was providedI was mailed a part to replace myselfI did so, which is ridiculous (1) because it's a new laptop and (2) I'm not a technicianMore than a week later the technician came again and left when the laptop was loading with a message that it would be complete in less than minutesMore than 1/hours later and the laptop does not work at all or load WindowsThis laptop is new, has been cared for, and is defectiveI paid $for a laptop that stopped working after less than monthsI have not had a working laptop for more than weeks now and Dell is refusing to solve the problem