Cirrus Entertainment Group

Dear Revdex.com, Our records indicate that our Corporate customer service team worked with Ms*** and successfully worked to bring this matter to a satisfactory resolution on June 27, Thank you, Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It doesn,t answer why the store that was suppose to have in stock never had in stock during the period of sale. It doesn,t answer if they had any in stock periodI don't think asking for a sales transaction of item is asking to much. I do quite a bit of shopping online and rreputable companies tell you how many they have and post it as sales or made

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience for everyone that may shop with us. We regret to hear of Mr***'s complaint over a recent payment made to his credit card account.Mr***'s concerns have been addressed by Synchrony Bank as they own
all customer account and payment information. Synchrony has assured us that they reached an amenable resolution with Mr*** and met his expectations, refunding the difference between his minimum payment due and the total amount paidAgain, we regret any misunderstanding or inconvenience involved with Mr***'s credit accountThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, Our office has worked successfully via email in bringing this customer to a satisfactory resolution. Thank you,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Ms*** to offer our sincere apologies for the frustration with her online orderWe also confirmed the delivery was refused and therefore, have processed a full refund to the referenced order Thank you, DICK’S Sporting Goods

Dear Revdex.com,
We want to take this opportunity to offer our sincere apologies for any frustration or disappointment had by Mr*** while attempting to exchange the Yeti RamblerWe will certainly address the manner in which this transaction was handled, but please know that all exchanges and
returns must be in new and in the complete, original packagingThis is particularly key for elite products, such as with Yeti, as the packaging confirms the authenticity of the product for it to be resold
Again, we offer our apologies for any frustration or disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to MrHoney and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

January 19,2017Dear Revdex.com,Re: Revdex.com Complaint ID ***In response to Dicks Sporting Goods letter to deny the claim made for the free Jet Boil cooking system as promoted as a promise of delivery by Xmas (Guaranteed To Get There): All of their list of criteria had been met from the consumer's viewpointThey continue to say it was out of stock when it showed “items found in stock" on the order status from the next day after ordering until 12/27/2016,contacted customer service on 12/24/to inquire about my order and was again told the items were found in stock, I was told to call back on 12/26/to begin a claim for the holiday guarantee (GTGT), On 12/26/called and filed a claim (***) with Dicks, The item still showed as "found in stock" at that timeOn 12/27/at 5:25AM, I received an e-mail stating the order had been cancelledI did not cancel the orderThey also have stated they will not honor the GTGT because the order was cancelledAgain, I DID NOT CANCEL THE ORDERThe order was made on 12/17/and was Standard ShippingThe date I needed to order by for the GTGT was 12/19/The product (Jet Boil) was listed with the Guaranteed Holiday Shipping and would have shipped to a valid address as requiredThe claim of out of stock doesn't resonate when their status of the product never changed from "Items found In stock," I called them on 12/30/and spoke with a supervisor, Cassidy CShe said the claim was still active and I should hear after 1/3/On 01/11/I called to check on the claim status and was informed the claim had been reviewed and deniedI never received a call as promised or an e-mail which I know they have my address.If the company does not honor their GTGT promotion in this case, I wonder if they just cancelled all orders that may have qualified so they did not have to honor the promotion, it would be interesting to see if anyone was awarded the promotionAgain, they claim they will not honor the GTGT because the order was cancelledDicks cancelled the order, not me.Sincerely,*** ** *** ***

Dear Revdex.com,
We have made continuous efforts to reach the customer via phone, with messages left with contact information requesting a call backHowever, our efforts have been unsuccessful
Thank you,
DICK'S Sporting Goods

I have reviewed the response made by the business in reference to complaint ID ***, and have accepted compensation that was finally offeredWhile I appreciated the eventual apology and the fair resolution from the supervisor of corporate customer service, I can't help but have reservations about the fact that it took about weeks before I received the correct response to my issueIt certainly feels like the overall policy regarding the "by Christmas or free" delivery service is to deny complaints as long as possible, in the hopes that the customer will give upThere was also never any explanation of why the item I originally ordered was still available on the website, and had been continuously available for the entire weeks, despite the replies I received here that the item had been "out of stock."While it still would have been upsetting to not get a Christmas gift in time for the holiday, it definitely would have been less frustrating, and given me a better view of the company, if the response I got from the supervisor had been the first and immediate resolution to the problem.Thank you very much for your assistance in this matter

Dear Revdex.com, We have reached out to Mr*** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com,
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we want to take this opportunity to apologize for any delays in processing her creditWe have reached out and reassured Ms*** that her $credit has been reversed on the
gift card and processed to the VISA also used on the order
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, Our records indicate that Mr*** and the Select Express technician have been in communication regarding the basketball hoopWe apologize for any confusion, but the matter appears to have been closed, as the customer was reassured that the hoop is not defectiveThe Goaliath basketball hoop is performing as expected due to the nature of a hoop with a two pool systemRegardless, DSG offered and processed a full refund of the delivery and assembly fees on May 23, due to the frustration and inconvenience in follow up to the installation of the basketball hoop As this complaints stems from the assembly of the basketball hoop, with which DSG had no involvement in, DSG considers this matter closed with respect to itShould Mr*** have any additional concerns with his hoop, we do ask that he reach out to Select Express directly Thank you, DICK’S Sporting Goods

Dear Revdex.com,
Our office has worked successfully in bringing this customer to a satisfactory resolution
Thank you,
DICK'S Sporting Goods

Dear Revdex.com,
We have reached out to Ms*** *** to research the reason for order cancellation, apologize for the disappointment and we have reshipped the item
Thank you and best regards, DICK'S Sporting Goods

For the purpose of clarification, DICK’S Sporting Goods strives to provide a timely response to customers regarding their delivery and assembly purchasesThese professional service appointments are contingent to the availability of both the customer and the professional delivery technicians after
the merchandise is availableIn reviewing Mr***’s experience, there was a delay and for that we apologizeWe understand an apology does not make up for the service issues; however, Mr***’s unit was installed on December 8, Additionally, to make up for the delays in servicing Mr***, we have already refunded him $100, plus the delivery and assembly fees of $These refunds have been processed back to the original form of payment (Platinum Rewards Card) Again, we regret any frustration or inconvenience regarding the professional installation services. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,Thank you for allowing us the opportunity to investigate this complaint. MsXXXX reached out to our corporate office in September reporting the issue she was having with the FitBit. At that time, we explained our return policy (all returns must be new, in the original packaging
and contain all parts and accessories). This information is printed on the back of all receipts and on dickssportinggoods.com. We referred MsXXXX to contact the manufacturer directly for assistance and provided FitBit's contact information. Our corporate Supervisor has tried to contact the customer several times by phone. Nov9, a voice message was left at the phone number provided in the Revdex.com complaint. Again on Nov12, the Supervisor tried to contact MsXXXX and left a second voicemail. Dick's Sporting Goods recommends MsXXXX contacting FitBit to report the reaction she received from FitBit's product. Our corporate office has documented the information and has it stored with our Risk Department. We will continue to monitor further customer complaints on this product and report them directly to FitBit as well.MsXXXX can reach our Corporate Team at ###-###-#### (option 0) as we have the details of her experience and contact with us recorded.Sincerely,Dick's Sporting Goods

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive customer experience and we regret to hear of Mr***'s complaint regarding his recent online orderIn reviewing this matter, we were able to review the online order placed on January 5, and confirm the tender used for
this order was a gift cardAfter Mr*** was notified of our inability to fulfill his order, the gift card used was revaluedThe gift card was then redeemed in full on January 18, in our Merriville, IN store locationIf Mr*** did not transact on this purchase, he may contact his local police to investigate the potential of a stolen gift cardHowever, as disclosed on all gift cards, DICK'S Sporting Goods is "not responsible for any lost of stolen cards."
Again, we regret any inconvenience regarding this situation on behalf of DICK’S Sporting Goods
Thank you,DICK'S Sporting Goods

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The refund has been received I believe it is a bit of a stretch to hide behind the holiday as the reason for delay The holiday does not hold any business up for months! Therefore I accept the refund but not the excuse

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *