Cirrus Entertainment Group

Dear Revdex.com,Thank you for allowing us the opportunity to investigate this complaint. MsXXXX reached out to our corporate office in September reporting the issue she was having with the FitBit. At that time, we explained our return policy (all returns must be new, in the original packaging
and contain all parts and accessories). This information is printed on the back of all receipts and on dickssportinggoods.com. We referred MsXXXX to contact the manufacturer directly for assistance and provided FitBit's contact information. Our corporate Supervisor has tried to contact the customer several times by phone. Nov9, a voice message was left at the phone number provided in the Revdex.com complaint. Again on Nov12, the Supervisor tried to contact MsXXXX and left a second voicemail. Dick's Sporting Goods recommends MsXXXX contacting FitBit to report the reaction she received from FitBit's product. Our corporate office has documented the information and has it stored with our Risk Department. We will continue to monitor further customer complaints on this product and report them directly to FitBit as well.MsXXXX can reach our Corporate Team at ###-###-#### (option 0) as we have the details of her experience and contact with us recorded.Sincerely,Dick's Sporting Goods

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The refund has been received I believe it is a bit of a stretch to hide behind the holiday as the reason for delay The holiday does not hold any business up for months! Therefore I accept the refund but not the excuse

Dear Revdex.com, We regret to hear that MrXXXXX was not able to receive merchandise at a certain price that he saw in our advertisementWe did reach out and reach a mutual resolution, however per our Terms & Conditions we are not responsible for typographical errors in our
advertisementsIf MrXXXXX has additional questions he can reach out to us by email or phone Thank you, DICK’S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear that Mr*** did not receive the $DICK’S Cash promotion in follow up to his online order and his experience with our customer service representative In reviewing Mr
***’s complaint, our records indicate that Mr*** engaged our team on multiple occasions to inquire about the code that he had yet to receiveMr*** was provided the promotional details, specifically that the applicable customer orders would receive their $DICK’S Cash code no later than August Regardless, we never want to disappoint our customersand although our records indicate that Mr*** has since received the emailed promotional code, we have since emailed Mr*** with two promotional codes as a onetime courtesy to the email address provided in the complaint Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Mr. *** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, We have reached out to Ms***and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, We have reached out to Ms*** and confirmed that another DSG location was able to successfully bring this matter to a satisfactory resolutionWe will be sharing this experience with upper management of the originally visited location to ensure improvement for the future
Thank you, Dick's Sporting Goods

Revdex.com: The 20% Off Coupon for In-store and Online was not printable There was no way to even copy and paste to print it with the bar code Dick's Sporting Goods did not read the complaint The barrel is irrelevant I wanted to print the 20% off coupon and go to the store and use it on something else Dick's sent me the 20% Off coupon for In-store and Online use at least times (I still have the e-mails) and each time it was not printable It sas right on the coupon "In-store or Online" use I get varoius store coupons all the time and this is the only time I was never able to print a store coupon Again the Dick's Sporting Goods employee/responder did not leave his/her name If the unknown Responder had looked into the defective coupons issued they would find out that it was designed in such a way so as it could not be printed to "use in-store" Dick's has done this before, this is not the first time I request Dick's Sporting Goods to truly investigate this matter with their Computer Programming/Computer Administration Department and get to the bottom of this problem

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience and frustration Mr*** may have experiencedWe have reached out to Mr*** to discuss his experience in more detail and
successfully worked to bring this matter to a satisfactory resolution
Again, we apologize for any inconvenience and frustration regarding this situation on behalf of DICK’S Sporting Goods
Thank you,
DICK’S Sporting Goods

Dear Revdex.com, For the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our abilityIn
the event that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing tags/stickers can assist a customer in determining the product price. Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price pointFor example, the Stephen Curry jersey as referenced by Ms***For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppersIn such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labels and/or product tags Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

FYI:Dick’s Sporting Goods in FtSmith did finally take return of the defective Fitbit I purchased there and I received a full refund. I would consider this issue resolved to my satisfaction. The manager, *** or ***, was very helpful & understanding upon my 2nd return
visit.Thanks,*** ** ***

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the XOP Outdoors Maximus HaTree stand
It is our desire to ensure each customer has a positive experience shopping in our stores
and onlineDue to the popularity and high demand of the Lodge sale items during this time of the year, our site did cancel the order as the units did depleteWith so much interest in these very special sale events, product can go quickly in some cases.
Again, we are sorry for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their orders shipped on time and without issue and
we truly regret any disappointmentDue to the popularity and high demand of the clearance deals, our site did cancel the order, as the units in the size ordered did deplete during the process of validating the payment and order availabilityWith so much interest in these very special prices, product can go quickly in some cases. In an effort to attempt to secure our customer’s satisfaction, we offered a 10% discount for Mr***’s next orderWe understand that this does not make up for the service issues; however, we hope that we can restore Mr*** confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to extend our sincerest apology for any inconvenience that Ms*** may have experienced in follow up to an order placed on our site It is important to not the
following as it pertains to authorization holds: The payment amount is authorized and held by the customer’s financial institution at the time the order is placed to confirm the card is validA customer will only be charged for their purchase when the item has been shipped or has been picked up in store if using the Buy Online, Pick Up in Store program. Authorized and held amounts will not be available for other purchasesIn the event the order is canceled, the authorization hold will expire in accordance with the terms of the customer’s bank or financial institution, typically within to business days. Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

I accept resolution - I have received the check for the repairs

Dear Revdex.com,
We have reached out to Mr*** to bring this matter to a satisfactory resolution
Thank you,DICK'S Sporting Goods

12/3/2015Revdex.com Complaint ***Dear Revdex.com,We are very sorry to hear of MsXXXX's online experience and the manner in which it was handled. We are reviewing the previous contacts MsXXXX had with Customer Service.We understand MsXXXX had multiple coupons however published on our website are
our promo exclusions for % off and $ off Coupon offers. YETI is listed on this exclusion list as an excluded Brand. Yeti does not qualify for discounts and the coupon offers would not apply to her order.We will not be able to provide an additional $credit to the order. MsXXXX can always be assisted with a free return if the item is still in the original packaging and unused. We will review our exclusions with our Representatives to ensure the proper direction is provided to our customers. We will also address any rude or unprofessional behavior that may have occurred during MsXXXX's phone call. Sincerely,Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, We regret to hear that Ms*** accidentally utilized our return label to send back a package from another retailerOn occasion, this happens and when such an incident does occur, our Distribution Center will send the package back to the customer upon receipt
Thank you, DICK’S Sporting Goods