Cirrus Entertainment Group

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experiencedWith so much interest in our very special promotional events, such as our online Black Friday
pricing, our site outlines the terms and conditions of our promotions with eligible text when a consumer clicks on the ‘Details’ link While we certainly regret any misunderstanding or inconvenience regarding our promotional offers, we does reserve the right to include terms and conditions with any promotional offer or coupon, including limiting the offers within an online transaction or store visitThe Black Friday promotion was limited to some exclusions and the Black Friday pricing specifically was not combinable with the referenced promotional coupon that Mr*** was attempting to use, which is why it did not apply Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to extend our sincerest apology for any inconvenience that Mr*** may have experienced in follow up to an order placed on our site It is important to not
the following as it pertains to authorization holds: The payment amount is authorized and held by the customer’s financial institution at the time the order is placed to confirm the card is validA customer will only be charged for their purchase when the item has been shipped or has been picked up in store if using the Buy Online, Pick Up in Store program. Authorized and held amounts will not be available for other purchasesIn the event the order is canceled, the authorization hold will expire in accordance with the terms of the customer’s bank or financial institution, typically within to business days. Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Mr*** may have experienced related to our Today Only 25% Off Your Order Cyber Monday promotionIf a customer received our Cyber Monday promotional email, the promotion stated “Online OnlyExclusions
ApplyValid through 11/28/11:PM PTSee website for details.” When on our website, the Cyber Monday promotion was limited to some exclusions and these exclusions were identified by eligible text by selecting the Details (please see attachment) link on our website When selecting Details, the customer is redirected to our Promotional Exclusions page, which provides questions and answers for all promotion related questions, including excluded brands The attachment image shown is intended for the purpose of this Revdex.com response and may not reflect pricing or promotional offers beyond the date With so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Ms*** and confirmed that another DSG location was able to successfully bring this matter to a satisfactory resolutionWe will be sharing this experience with upper management of the originally visited location to ensure improvement for the future
Thank you, Dick's Sporting Goods

Dear Revdex.com, We have reached out to Mr. *** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, We regret to hear that MrXXXXX was not able to receive merchandise at a certain price that he saw in our advertisementWe did reach out and reach a mutual resolution, however per our Terms & Conditions we are not responsible for typographical errors in our
advertisementsIf MrXXXXX has additional questions he can reach out to us by email or phone Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Ms***and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear that Mr*** did not receive the $DICK’S Cash promotion in follow up to his online order and his experience with our customer service representative In reviewing Mr
***’s complaint, our records indicate that Mr*** engaged our team on multiple occasions to inquire about the code that he had yet to receiveMr*** was provided the promotional details, specifically that the applicable customer orders would receive their $DICK’S Cash code no later than August Regardless, we never want to disappoint our customersand although our records indicate that Mr*** has since received the emailed promotional code, we have since emailed Mr*** with two promotional codes as a onetime courtesy to the email address provided in the complaint Thank you, DICK’S Sporting Goods

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience and frustration Mr*** may have experiencedWe have reached out to Mr*** to discuss his experience in more detail and
successfully worked to bring this matter to a satisfactory resolution
Again, we apologize for any inconvenience and frustration regarding this situation on behalf of DICK’S Sporting Goods
Thank you,
DICK’S Sporting Goods

Revdex.com: The 20% Off Coupon for In-store and Online was not printable There was no way to even copy and paste to print it with the bar code Dick's Sporting Goods did not read the complaint The barrel is irrelevant I wanted to print the 20% off coupon and go to the store and use it on something else Dick's sent me the 20% Off coupon for In-store and Online use at least times (I still have the e-mails) and each time it was not printable It sas right on the coupon "In-store or Online" use I get varoius store coupons all the time and this is the only time I was never able to print a store coupon Again the Dick's Sporting Goods employee/responder did not leave his/her name If the unknown Responder had looked into the defective coupons issued they would find out that it was designed in such a way so as it could not be printed to "use in-store" Dick's has done this before, this is not the first time I request Dick's Sporting Goods to truly investigate this matter with their Computer Programming/Computer Administration Department and get to the bottom of this problem

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the XOP Outdoors Maximus HaTree stand
It is our desire to ensure each customer has a positive experience shopping in our stores
and onlineDue to the popularity and high demand of the Lodge sale items during this time of the year, our site did cancel the order as the units did depleteWith so much interest in these very special sale events, product can go quickly in some cases.
Again, we are sorry for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, For the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our abilityIn
the event that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing tags/stickers can assist a customer in determining the product price. Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price pointFor example, the Stephen Curry jersey as referenced by Ms***For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppersIn such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labels and/or product tags Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their orders shipped on time and without issue and
we truly regret any disappointmentDue to the popularity and high demand of the clearance deals, our site did cancel the order, as the units in the size ordered did deplete during the process of validating the payment and order availabilityWith so much interest in these very special prices, product can go quickly in some cases. In an effort to attempt to secure our customer’s satisfaction, we offered a 10% discount for Mr***’s next orderWe understand that this does not make up for the service issues; however, we hope that we can restore Mr*** confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods

FYI:Dick’s Sporting Goods in FtSmith did finally take return of the defective Fitbit I purchased there and I received a full refund. I would consider this issue resolved to my satisfaction. The manager, *** or ***, was very helpful & understanding upon my 2nd return
visit.Thanks,*** ** ***

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to extend our sincerest apology for any inconvenience that Ms*** may have experienced in follow up to an order placed on our site It is important to not the
following as it pertains to authorization holds: The payment amount is authorized and held by the customer’s financial institution at the time the order is placed to confirm the card is validA customer will only be charged for their purchase when the item has been shipped or has been picked up in store if using the Buy Online, Pick Up in Store program. Authorized and held amounts will not be available for other purchasesIn the event the order is canceled, the authorization hold will expire in accordance with the terms of the customer’s bank or financial institution, typically within to business days. Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

I accept resolution - I have received the check for the repairs

Dear Revdex.com, We regret to hear that Ms*** accidentally utilized our return label to send back a package from another retailerOn occasion, this happens and when such an incident does occur, our Distribution Center will send the package back to the customer upon receipt
Thank you, DICK’S Sporting Goods

During the online sales process Dicks online does not state that they can cancel an orderI have even provided the "Item Availability" information that is direct from the checkout link on Dicks Sporting Goods.comIn their policy it states that an item that is "instock" will provide an estimated delivery dateI have also provided the receipt I received from Dicks the day I purchased the itemI was given a Delivery Date of 12/8/to 12/14/meaning the item was in stock at the time of the orderI have never once asked Dicks to provide a rain check since the definition of a rain check is " a coupon issued to a customer by a store, guaranteeing that a sale item that is out of stock may be purchased by that customer at a later date at the same price." I had already purchased the item with my credit card and was told the item was in stock
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,
We have reached out to Mr*** to bring this matter to a satisfactory resolution
Thank you,DICK'S Sporting Goods