Cirrus Entertainment Group

12/3/2015Revdex.com Complaint ***Dear Revdex.com,We are very sorry to hear of MsXXXX's online experience and the manner in which it was handled. We are reviewing the previous contacts MsXXXX had with Customer Service.We understand MsXXXX had multiple coupons however published on our website are
our promo exclusions for % off and $ off Coupon offers. YETI is listed on this exclusion list as an excluded Brand. Yeti does not qualify for discounts and the coupon offers would not apply to her order.We will not be able to provide an additional $credit to the order. MsXXXX can always be assisted with a free return if the item is still in the original packaging and unused. We will review our exclusions with our Representatives to ensure the proper direction is provided to our customers. We will also address any rude or unprofessional behavior that may have occurred during MsXXXX's phone call. Sincerely,Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** offered a refund on shipping and handling ($75). This amount is not sufficient for repair of carpet or replacementI have placed a stop payment in the credit card used in the amount of $for damagesNo one from Dick's sporting goods has reached out to us.
Regards,
*** ***

Ms***,Apparently, Dick's reshipped the missing item, and I received it yesterday. Ironically, it was delivered to my next door neighbor, but the issues Dick's faces regarding shipping is no longer my problem.Thank you so much for all your assistance. At this point, I am satisfied and
see no need for further action; I certainly do not require the refund now that I possess the ordered goods.Please let me know if there's something else I need to do in this matter.Again, I am grateful for your efforts on my behalf.-*** ***

Dear Revdex.com,
We have reached out to Mr*** and successfully worked to bring this matter to a satisfactory resolution
Thank you,
Dick's Sporting Goods

Dear Revdex.com, In reviewing Mr***s online order, his items were delivered as expected on Friday, March 24, Thank you,DICK'S Sporting Goods

6/10/2015Revdex.com Complaint # 10645362We are very sorry to learn of Mr. XXX's experience with a recent fishing promotion. Our Corporate Customer Service Team has reached out to MrXXX directly to review the complaint.We reviewed the sign MrXXXX provided to us and apologize if the detail was unclear. Our associates are available to review the qualifying items for the sale and we were unable to verify who in the store provided MrXXX with misinformation on the sale. We have worked directly with the store to prevent this for the future. We have also made MrXXX aware that G Loomis is on our exclusions list published at www.dicksportinggoods.com and was not eligible for this sale. Since this created a disappointing experience we wanted to help MrXXX with the purchase. It was identified through speaking with him directly on June 10, that he returned the rod and reel and has already been refunded. Due to the inconvenience, we extended a $gift card to MrXXX and offered our sincere apologies. MrXXX accepted.We appreciate this matter being brought to our attention.Sincerely,DICK's Sporting Goods

Dear Revdex.com,
We have reached out to Mr*** and successfully worked to bring this matter to a satisfactory resolution
Thank you,
Dick's Sporting Goods

Dear Revdex.com, We have attempted to reach out to Ms*** via phone and email and our attempts have been unsuccessful as of recentlyWe regret to hear of her experience, but we do thank Ms*** for bringing this matter to our attention, as DICK’S Sporting Goods is committed to
ensuring a positive customer experience both in our stores and onlineWe have reviewed Ms***’s experience with upper management to ensure improvement in the future Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Mr*** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or confusion regarding our “Guaranteed To Get There (GTGT)” promotion We understand our customer's urgency to have their
gift selections shipped on time and without issueHowever, our GTGT promotion was limited to some exclusions and terms and conditionsWhen the GTGT promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) Eligible items indicated with the “Guaranteed Holiday Delivery” tag and noted as “Usually ships in 1-business days”Delivery Methods: Orders received and cleared credit authorization before 11:PM PT on Monday, December 19, for Standard Shipping, before 11:PM PT on Tuesday, December 20, for 2- Day Shipping, or before 11:PM PT on Wednesday, December 21, for 1- Day ShippingOrders shipped to a valid address in the contiguous United StatesAttempted delivery on or before Saturday December 24, satisfies this offer This program does NOT apply to: Customized items, special orders, gift cards, items on backorder or cancelled orders (e.g., out-of-stock merchandise)Shipments to Alaska, Hawaii and U.Sterritories and possessionsShipments to P.Oboxes or APO/FPO addressesOrders where the required Delivery Method (as set forth above) was not selected at the time of checkout Orders delayed by shipping carriers, acts of war, terrorism, acts of nature, or other events beyond our controlPrevious purchases Again, we regret and misunderstanding or inconvenience regarding our GTGT promotion, but the order did not qualify as it was regretfully cancelled Thank you and best regards, DICK'S Sporting Goods

Per the request of the customer, we have resent the email with the proof of purchase to the email address listed in this complaint: [email protected] you,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr. *** and successfully worked to bring this matter to a satisfactory resolutionThank you,Dick's Sporting Goods

Dear Revdex.com, Our office has successfully worked with this customer to bring this matter to a satisfactory resolution Thank you, DICK'S Sporting Goods

Dear Revdex.com, Our records indicate that Mr*** was already assisted with a new order (at no cost) of the originally ordered itemThe new order shows as delivered as of January 18, Thank you, DICK’S Sporting Goods

I am not satisfied with this complaint and I only received one(1) phone call from a represenative asking about minor details in regards to store locationI have not been contacted by a supervisor resolving the biggest issueI was overcharged with several separate transactions and this is unacceptableI have not been contacted regarding the receipt review of the transaction that our recorded on my score card , email, and physical receipts to resolve these issues

It was not my fault that your employees had the wrong sign for the productA ten percent discount is not worth my trouble, I was told by another manager/supervisor that I could buy the headphones for $199, the reason the other manager was retrieved was so he could do an overrideIt is not right for someone to tell me that I could make the purchase and then when another associate realizes that a mistake was made on your company's behalf then I am told that I can't make the purchaseIt really does not matter at this point because I have found the beats headphones at another store for a cheaper price then your store is willing to sellSo I do not accept your ten percentAs for the shoes, I did not say that I had placed an order, I went onto your website to make a online purchase, but prior to doing so I was able to have the computer check to see if I could come and pick the shoes up in the store, I was told that I could at your location and when I got there I was told that you did not have the shoes in stockTo resolve these issues I just will no longer be shopping at any Dick's storesSince it is such a problem for your company to sell me headphones for the price that was displayed, then its a problem for me to spend my money in your storeOut of customer courtesy it would not have hurt your company to honor that price since it was in fact your errorYou have lost a regular customer over a pair of headphonesThanks for your time

Dear Revdex.com, We regret to hear of MrXXXXX's frustration with the description on our packagingAfter partnering with a few people at our office, we realized that the description online and on the box does say aluminum when the poles are made of steelWe will correct the issue on our website and
on our boxes as we move forward in productionIf MrXXXXX has any further questions he can reach us at ###-###-####. Sincerely, Dick's Sporting Goods

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience both online and in-store. We regret to hear about xxxxx's concerns regarding the pricing of a Fitness Gear Heavy Bag Stand.We reached out on 2/18/via phone and again on 2/19/via phone and email to
get more information on the pricing discrepancy and to offer our assistance. After hearing back we were happy to honor the online price of the item and make sure that the expectations for shipping costs were met. We followed up on 2/to ensure the customer was satisfied and check that there were no additional issues with orderingWe regret any misunderstanding or confusion but are confident that our outreach and resolution were to the customer's satisfactionThank you and best regards,DICK'S Sporting GoodsCustomer Service

I have not received an email with my proof of purchase so the manufacturer will not warranty the batThe company's response said that an email was sent but it was never receivedPlease have them resend
Regards,
*** ***