Cirrus Entertainment Group

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Beats by Dre Studio Wireless Headphones
It is our desire to ensure each customer has a positive experience shopping in our stores
and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”
“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of MsXXXXX's issues getting her online items price matched to the in-store priceWe researched the in-store price at the time of her purchase and saw there was in fact a discrepancy in what she was chargedWe refunded the customer an additional $which
should show on her original form of purchase within 5-business daysIf MsXXXXX has any additional questions she can reach us at 1-866-677-4771. Sincerely,Dick's Sporting Goods

Dear Revdex.com, In addressing Mr*** complaint further, it is important to note that the organization builds promotional calendars specific to channel (in store, online, mobile app, etc.) in order to drive traffic and sales to specific channels. In Mr*** particular experience, it is unclear what the promotion was intended for; in-store, online or bothHowever, it is not necessary to print a promotional email in order to redeemOur emailed promotions are redeemed in one or more ways and listed below: ‘Click through email’ promotion where the customer must follow the link provided in the email to redeem the promotional offer (this promotional type will specify online only).Or, a promotional code will be provided in the email and it will specify whether the promotion is for in-store, online or bothIn most instances, it is only only and therefore, it is unnecessary to printOr, for our in-store promotions sent via email, it is not necessary to print the email to redeem as the store associates can scan the promotional bar code right form the customer’s phone or view and enter the promotional code at point of sale Thank you,DICK'S Sporting Goods

Dear Revdex.com, Please know that our online orders undergo a processing time (separate from the shipment time frame) of up to business daysMs*** placed her order on April and the order was delivered on April 17. In reviewing Ms***’s order specifically, our records indicate that this
matter was resolved via a credit back to the PayPal account on April 12, 2017. Thank you,DICK’S Sporting Goods

Dear Revdex.com,
We have successfully worked to bring Ms*** to a satisfactory resolution by contacting her by phone to clarify and assist with the rebate process
Thank you and best regards,
DICK'S Sporting Goods

Dear Revdex.com,   Our systems show that Ms. [redacted]’ online order was placed on June 4, 2017.  It is important to note that our online orders undergo a processing time (separate from the shipment time frame) of up to 2 business days. That being said, the order processed within the expected time...

frame and was delivered on Tuesday, June 6, 2017.   Regardless, we never want to disappoint our customers and with that said, our records indicate that Ms. [redacted] was promised resolution via a refund of the expedited shipping fee. We understand that this does not make up for the frustration in anticipation of delivery, however, we hope that we can restore Ms. [redacted]’ confidence in our brand.    Thank you, DICK’S Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
IF you have credited the full amount for all 6 items returned to you, I need to see in writing, the amounts and to what Gift card the credits were assigned.   The last 2  employees I spoke to insisted you could only find 2 of the six.  I packaged everything up in 2 boxes to return. I know you received both boxes from UPS and they were sealed shut in the UPS store while I watched.       Once I have written documentation from you of FULL refund for all 6 remaining items returned back to my Gift  cards, I will be most  happy to post this issue resolved.    
Regards,
[redacted]

Having the only listed and posted price for the item being $149.99 to be accompanied by a sign saying that all merchandise of that type is 50% off, does not make it acceptable to be discounted to only $99.99, it's deceptive advertising and should be considered unlawful.

Dear Revdex.com,
We have reached out to ensure Mr. [redacted] to bring this matter to a satisfactory resolution.
Thank you,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr. Miceli via the email address on file to clarify and provide direction, clarification and the timing between the manufacturer's warranty and our No Sweat Protection Plan. Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to receive a timely delivery. We apologize for any frustration or confusion on the delivery date of the anticipated...

order.  In reviewing Mr. Taffi’s order, our office was able to determine that the  order did ship out on June 7 and delivery was confirmed for June 9, 2017.   Thank you, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with this experience purchasing a treadmill from our store location. We have contacted Mr. XXXXX and together we reached an amenable resolution. If he has any further questions he can call our office at...

###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com,   [redacted] has confirmed that they have reached out to Ms. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience. We would like to extend our sincerest apology for any inconvenience that Mr. [redacted] may have experienced in follow up to an order placed on our site.   It is important to not the...

following as it pertains to authorization holds:   The payment amount is authorized and held by the customer’s financial institution at the time the order is placed to confirm the card is valid. A customer will only be charged for their purchase when the item has been shipped or has been picked up in store if using the Buy Online, Pick Up in Store program. Authorized and held amounts will not be available for other purchases. In the event the order is canceled, the authorization hold will expire in accordance with the terms of the customer’s bank or financial institution, typically within 3 to 5 business days.  Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Mr. [redacted] to discuss this matter in more detail. We attempted to assist the customer, but the customer declined our assistance, but appreciated the follow up and conversation. This matter is considered resolved, but please let us know if you have any...

additional questions or concerns.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
Our office has successfully worked with Ms. [redacted] in order to bring her to a satisfactory resolution.
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,
We would like to offer our sincere apologies for the frustration in follow up to the treadmill purchase, as it is is our desire that all customers find satisfaction with the service or merchandise purchased with DICK’S Sporting Goods before, during and after the sale.
In reviewing...

this matter, Ms. [redacted]-[redacted] complaint appears to be in follow up to a repair appointment in February 2017 where parts were ordered and handled through a third party repair company. The parts did arrive, and the third party repair technician(s) returned on-site to install and complete the repair in March 2017. A representative from our warranty company, Asurion, has reached out to Mr. [redacted]-[redacted] to assist. Although there was overall dissatisfaction discussed about the third party repair company, Ms. [redacted] stated that the unit is working and did not want or need to file a claim. Should Ms. [redacted]-[redacted] need additional service we ask that she reach out to the representative from Asurion as she was provided his personal contact information.

Thank you and best regards,
DICK'S Sporting Goods

Dear Revdex.com, Our office worked with the local store to bring this customer to a satisfactory resolution. Thank you,DICK'S Sporting Goods

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.   Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her NIKE footwear purchase. We understand the importance of a product meeting the needs of...

the customers’ expectations for performance and/or durability.    DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. Beyond the return policy (as with Ms. [redacted]'s used footwear), if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.  NIKE Customer Service[redacted] Thank you and best regards, DICK'S Sporting Goods