Citizens Financial Group, Inc.

Please be assured we do take Mr*** feedback very seriously.We will be providing a detailed resolution to his concerns by way of letter as soon as possible. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional inquiry.A detailed response will be communicated directly to Mr*** by way of letter. This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowThe response was an FYI and the issue hs not been resolvedI will await when the establishment has made their determination if they will take correction action.Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms
*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on February 26, 2016. A detailed response has been communicated to
our customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on July 21, 2015. A detailed response with enclosures has been
communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on February 1, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of
telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms*** *** by way
of letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Tell us why here
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on October 29, 2015. A detailed response has been
communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on July 30, 2015. A detailed response with enclosures has been
communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Good Afternoon, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. On January 3, we received a rebuttal communication from Ms*** in response to our status update stating we were still researching her concerns and would be providing a detailed resolution by way of telephone or letter once our research was completed. On January 5, we provided a second status update to Ms*** stating our response was in the final stages of approval. A detailed response letter has been provided to our customer via mail on March 2, ( Copy attached for your files) We have fully addressed Ms*** concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryAs communicated via telephone to Ms*** on June 20, 2016, we are still researching her concernsA detailed response will be provided to our customer by way of
telephone or letter once our research is completed Thank you, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** Customer service phoned and they agreed this should have never happened as I am an excellent customerThey refunded the charges and will retrain their peopleI agreed to thisThe complaint can be closed nowThank you

Revdex.com:
I have reviewed the response submitted by the business and note that this is an interim response
Regards,
*** ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns We will be providing a detailed resolution to Mr*** by way of letter once our research has been completed Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. We are still researching this matter and will be providing a detailed resolution to Mr*** by way of letter. Sincerely, Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Citizens Bank did contact me, but did not convey anything that would solve my problem. I have never dealt with a company with such low customer service regards. I would recommend no one to do business with Citizens Bank.
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on June 6, 2016. A detailed response has been communicated to the customer
by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have logs that state when deposits were made in my account and when transactions occurredAt no time did my account go into the negativeCitizen Bank policy states that if a deposit is made same business day fees will be waivedMy intention is to pay any balance owed and I want the account cancelled immediatelyActs such as holding transactions to deliberately force an overdraft and rearranging transactions in order to receive maximum overdraft fees consist of fraud in my opinionI will not accept any response other than my account being credited for the overdraft fees on transactions in which they didn't actually occur.
Regards, *** ***