Citizens Financial Group, Inc.

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms*** by way of letter as soon as possible Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on January 11, 2018. A detailed response has been communicated to the
customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Good Afternoon,Below is an excerpt from our response letter mailed to Ms*** on January 31, 2017. A review of the gift cards serviced by Charter One was conductedIt was confirmed that gift cards including balances and account history were sold to ** ***For any additional questions or concerns please contact ** *** at 1(***. Thank you,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on March 31, 2017. A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr*** by
way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Tenant Relations on August 11, 2015. A detailed response has been communicated to Tenant
Relations by way of letter Please allow to business days for delivery of the letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on December 21, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way
of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
To date I have heard nothing from Citizens Bank regarding my complaint I did receive a phone msg but when I called the number to speak to the person, no one was available Since my original complaint, with no response, I have additional concerns no one is able to answer For instance, the November statement indicates the following: 10/24/AUTOMATIC PAYMENT $(principal) and $interest on a $payment When I asked HOW come my interest on $was a whopping $no one could tell me I have a 2.77% interest rate and this must be against the law I have gone to *** and refinanced the loan and I will NEVER deal with CitizensBank again I figure, since I only had this loan for mos or less, I should owe less than $in interest instead of the over $I have already paid I want my excess interest refunded as well as any over payment prior to Citizens receiving the payoff money Thanks, ***
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on August 1, A detailed response has been communicated to our customer by way of
telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on April 28, 2017. A detailed response with enclosures has been communicated
to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr***
by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with *** *** on 08/09/2017. A detailed response with enclosures has been communicated
to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on September 22, 2016, we are still researching his concerns.A detailed response will be provided to our customer by
way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am responding to this complaint The company thus far has only sent the breakdown of the payments which I do not agree with and thy have not responded to my issue with them writing off the account and still collecting on the account I am rejecting their current attempts Please let me know the next steps
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Furthermore, the title company requesting this Discharge of Mortgage document has notified all parties involved that this document finally surfaced from Citizens Bank and is in their hands on Tuesday morning, May 3, 2016.Regards,*** In God We Trust!

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on August 30, 2017. A detailed response has been communicated to the customer
by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on August 31, A detailed response has been communicated to our customer by way
of telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.I spoke to Citizen's Bank on the phone Contrary to what was stated by Citizen's Bank above, *** informed me that they had already "investigated" and were not going to return our money She even asked me why I was bothering her if I knew she was not going to rectify the situation The call was recorded on their end We have previously notified Citizen's that we had filed more than one complaint and they have not responded at all to the other complaint We seek one resolution, the return of our $and as soon as we receive that, we will be fully satisfied.Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on December 6, A detailed response has been communicated to our customer by way
of telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank