Citizens Financial Group, Inc.

Tell us why here
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated
directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Citizens Bank email simply states they have assigned someone to this matter and are looking into my issueI do appreciate this, but to date, my issue still has not been resolved as I do not yet have the title to my carI will leave the complaint open and allow Citizens Bank time to resolve my issue
Regards,
*** ***

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated
directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do not know what the offer is and because of the taking of so much money I am riding in a vehicle with grinding brakes and have no money for. groceries or gas. I don't make a lot of money but this has really put me in financial distress
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Citizens Bank has agreed to revise its lack of accuracy for online banking, as well as increase customer response to issues such as this in an effort to reduce a customer having to resort to contacting the Revdex.com just to get thru to corporate !!
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on February 23, 2017. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr***
by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

Good Afternoon,We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we are presently working to resolve this matter and will follwith the customer directlyA detailed response will be
communicated to the customer by way of telephone or letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The Business Response should have been rejected.The business sent a message to my complaint that is an interim response
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please note that this situation aside from the inconvenience of the phone calls, some lasting over minutes, caused me to almost lose an excellent rate on the new loan due to Citizens inability to get me a simple payoff letter in the mailThey claim to have sent it times over a week periodI find that impossible to believeIn several calls to them after my first request, as I said in the complaint, they "offered" to send me a fax for $They would not provide an emailI asked them to wave the $fee and was told by the supervisor that they couldn'tIt wasn't until I made the Revdex.com complaint that someone actually faxed me a copy of the 3rd letter, a letter that wasn't received after days in the mail and was dated December 20th with a day period and received by me via email on December 29thThey couldn't even revise and re-date the letter This is horrible customer service! I will NEVER do business with Citizens and will be complaining at length to the dealer that set up the loan with themIf I could do more to ensure that they get the point and fix this horrible customer treatment please let me know and I will follow thru.Thank you for your assistance in this matter
Regards,
*** ***

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on July 21, 2015. A detailed response with enclosures has been
communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's concerns. Please be advised we will also be responding to the Consumer Financial Protection Bureau in response to a similar complaint. We will be providing a
detailed resolution to Mr*** by way of letter once our research has been completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my is***s and/or concerns in reference to complaint # ***Please add your rejection comments below.
[ This has been going on too long and a Citizen Bank specialist had already spoke to the bank in October and I am sending the attachment to you, But I have to send it through your account of my gmail account.]
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on November 16, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of
letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on June 29, 2016.  A detailed response has been communicated to the customer...

by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

I used ANONYMOUS because I do not need them closing my account out of retaliation.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Citizens Bank is NOT in contact with me in regards to complaint. Not a single phone call or email in an attempt to resolve issue.
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.   Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as possible.     Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I did receive a letter but the hard inquiry is still showing on my credit report. until it is removed successfully and the action the bank claims to have taken is active/effective, I cannot withdraw my claim
Regards,
[redacted]