Citizens Financial Group, Inc.

Revdex.com: There was not letter, or a phone call. However, after reviewing the account it seems that the fees were refunded.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
They said they see no errors. But I was giving an online banking page that is supposed to be accurate and that I can rely on. And on May 1st, it said that I had $21.91 available and so I transferred that back to my other account with them because I knew my sister was putting the money she owed me into my account. And by 11:36pm, it shows that that was in there and that my account was good. Then on the 3rd, things are switched to look like I only had $3 and something cents in my account and that they just let me transfer an extra $18 something dollars that I didn't have into my other account. And they wouldn't do that. If the $21.91 wasn't available, I wouldn't have been able to transfer it. So if they look at the pictures, they'll see I'm not making this up. Thanks for your help.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I understand they are continuing to work towards a resolution and look forward to hearing their solution to address both my needs and the needs of current and future customers.  Citizens Bank has reached out to me to let me know they are working on this issue and given me a direct line to a customer advocate should I require further communication with them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I was told that my account would be straightened out regardless of where Citizen's process(es) came off the track.  Apparently that is not occurring and I am having to wait out their 'investigation' results.  They have admitted to receiving and depositing my check, even though their own employees approved the amount paid.  2 days ago the only thing we were waiting for was for them to be able to stop payment on the check they supposedly sent me on 12/15 to which I have never received.  IT'S THEIR OWN CHECK AND IT HAS BEEN VERIFIED THAT IT HAS NOT BEEN CASHED!!!!  The stall tactics and refusal to accept the original payment is totally contrary to resolving this issue.  I may be forced to speak to a mortgage attorney if this is not resolved immediately.
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on July 29, 2015.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Please reopen [redacted]. I have never received the letter from Citizens Bank.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on June 23, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on March 10, 2017.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on January 18, 2018, we are still researching her concerns.A detailed response will be provided to our customer by way...

of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This is getting ridiculous. It has been over six weeks since this complaint was filed, and the business has done NOTHING to communicate with me or rectify the problem. I am incurring fees in their account as I had automatic bills set up. This needs to be taken care of and Citizens Bank needs to contact me. Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on September 21, 2015.  A detailed response has been communicated to the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to Ms. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Nothing was done to resolve the issue. No one has attempted to contact me, either by phone or mail. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[Citizens Bank spoke with me; then their Marketing Department; and left me a voice message that they will NOT give me the bonus.  Their marketing continues to be deceptive and there is no clear process or guidance on how to meet their requirements for the bonus. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It is unacceptable that this is taking so long to fix. It takes 30 seconds for them to ruin your credit report, but over 30 days for the to fix it.
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Please be assured we are working to resolve this matter as quickly as possible. We will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as our research is completed.  Sincerely,Office of the ChairmanCitizens Bank