Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It has been over three weeks since Citizens Banks claimed they would review my complaint and contact me, yet I have not heard from anyone.
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Please be assured, we are working as quickly as possible towards a resolution and will be providing Mr. [redacted] a detailed response letter via mail. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Please be assured we are working to resolve this matter as quickly as possible. We will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as our research is completed.  Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It is unacceptable that this is taking so long to fix. It takes 30 seconds for them to ruin your credit report, but over 30 days for the to fix it.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on May 23, 2016.  A detailed response has been communicated to the customer...

by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on June 1, 2015.  A detailed response has been communicated to...

the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It doesn't resolve or answer my complaint.  It only references that you are working on it.  
 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted]...

by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I feel that Closed as Unresolved is a correct conclusion. The letter stated as sent was an envelope with the same documents sent prior and still not a true resolution to my claim. As a customer of Citizen's Bank for over a decade I am upset by the lack of empathy and understanding of such a large company. I had divorced someone who then took advantage and destroyed a bank account by his own means. I have not had contact with this person in over 3 years and I will never have contact with him again to even try and re-coop the money that was so easily taken from myself and my family. Instead of the guilty party suffering, instead, I have to now suffer by losing over $500.00. I had no warning and I feel like a victim in this situation. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted]...

by way of telephone or letter. This message is merely an interim response until our research is completed. Sincerely,   Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on October 12, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with Mr. [redacted] directly. A detailed response will be...

communicated to Mr. [redacted] by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on May 1, 2015.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on April 12, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on December 23, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

Good Afternoon, We would like to provide more information regarding Case #[redacted] for [redacted], a complaint currently being reported as “Closed as Unresolved”.  A detailed resolution was provided to Mr. [redacted] via telephone on March 6, 2017. Copied below is a recap of our advocates conversation with Mr. [redacted]:  Advised the bank will not remove the credit inquiry since Mr. [redacted] did apply for the credit card.  I did confirm the second credit inquiry was removed since the application was declined for the same reason - unable to verify references. However, the application was submitted by Mr. [redacted] and credit must be pulled to be in compliance with the Fair Credit Reporting guideline. Mr. [redacted] understood the Bank's stance. He did state he will pursue the matter further as he feels the bank treated him unfairly. We have fully addressed Mr. [redacted]’s concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,[redacted]Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the Chairman

We attempted to contact Ms. [redacted] via phone regarding her original complaint on March 9 and March 11, 2016. We left detailed messages providing contact information for the Office of the Chairman advocate handling this customer issue.  Since we were unable to speak with Ms. [redacted] directly concerning her issue, an additional information request letter was mailed on March 15, 2016 providing contact information along with a self addressed return envelope for ease of responding.  (This letter was mailed to the address provided by Ms. [redacted] in her Revdex.com complaint). On March 25, 2016, Ms. [redacted] submitted a rebuttal complaint to the Revdex.com stating she had left several messages and had not heard from anyone.We again reached out to Ms. [redacted] via phone leaving detailed messages on March 29 and March 31, 2016.On April 1st  we notified the Revdex.com we were still researching this complaint and would be responding to Ms. [redacted] via mail once our research was completed. The Revdex.com closed this complaint as unresolved on April 12, 2016.  Our response is in the final stages of approval.  We will be providing a detailed resolution letter to Ms. [redacted] shortly.