Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on May 13, 2016.  A detailed response has been communicated to the customer...

by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on April 26, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
the company has done nothing to fix this issue and what they have done is not close to what they made my account go I've been in a severe ripple effect because of this company and it's their fault  
Regards,
[redacted]

A call or an email needs to be completed when this is resolved. Highly disappointing in the bank in which I have been banking with over the last few years
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond our the customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on April 14, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...?
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with the customer directly. A detailed response will be...

communicated to the customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.
 
Please let us know if we can be of any further assistance.
 
Sincerely,
 
Office of the Chairman

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on June 14, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
There is nothing in this response that addresses any of the open ended concerns, violations, regulatory impacts, burden of signed proof and agreements of their allegations, the bank failing to provide notice of fraudulent instruments being cashed until YEARS later; failure to comply with investigation of fraud; SEVERAL violations of the TCPA Act, my express written consent giving permissible use to autodial my cell phone, appropriate handling and reporting of my CBRs against my FDCPA rights amongst a list of other violations and practices inclusive of erroneous charges for a debt that cannot be substantiated that I agreed to pay.
Regards,
[redacted]

Please note that we have received the rebuttal notification pertaining to our communication advising our customer their concerns were still being reviewed.   We will be communicating a detailed response to Mr. [redacted] via mailed letter once our research has been completed.  Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on March 30, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on August 17, 2017.  A detailed response has been communicated to the customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with [redacted] on June 26, 2015.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on June 29, 2015.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

A bank representative spoke to Ms. [redacted] on June 26, 2015 via telephone call and learned of her dissatisfaction with our initial resolution.  After further review of our customer’s concerns, a second response letter with check enclosure was mailed to our customer also on June 26th, to fully resolve their issue.  This complaint was closed by the Revdex.com  as unresolved and removed from the active portal on 7/2/15.  We would like to have the status of this complaint updated with the following information:   Customer issue resolved via mailed response on June 26, 2015.Please let me know if you have any questions or concerns with this update request.

Please note that we have received the rebuttal notification pertaining to our communication advising our customer their concerns were still being reviewed. However, there were no additional comments entered by Mr. [redacted]. We will be communicating a detailed response to Mr. [redacted] via telephone or mailed letter once our research has been completed. Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by...

way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Please be advised we will also be responding to the Consumer Financial Protection Bureau in response to two similar complaints. We will be providing a detailed resolution to Ms. [redacted] by way of letter once our research has been completed. Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional inquiry.A detailed response will be communicated directly to Mr. [redacted] by way of letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank