Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by...

way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have received not response from them.  I have left 5 voice mails for the [redacted] and have not receive any response from her.
Regards,
[redacted]

I have not received any correspondence from [redacted] or Citizens Bank as I was promised. I instructed any correspondence to be sent to [redacted] and the letter was notarized and sent to citizens bank. I have not received anything to date. When I attempted to contact the bank a customer service rep said there was no phone number for HQ. I used a phone number found on the Revdex.com website but was never connected to a customer service rep. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on January 6, 2016.  A detailed response with enclosure has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

They told me on July 3, 2015 that I will receive a letter in mail, and that my loan was under review for on-time closing guarantee and someone would follow up with me on that. As of 07/23/2015 I haven't received a letter and nobody followed up on the on-time closing guarantee. I called and left a message to the Office of the Chairman regarding this on 07/20/2015, no one returned my call.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on September 30, 2016..  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on December 8, 2015.  A detailed response with
enclosures has been...

communicated to our customer by way of letter.
 Please allow 3 to 5 business days for delivery of the letter. If the
letter is not received within the allotted time the customer may contact the
advocate handling their concern directly for additional support.  In the
interest of protecting our customer's privacy, we are unable to provide you
with any additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on July 7, 2015.  A detailed response has been communicated to the customer by way...

of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 10/26/2017.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on June 3, 2016, we are still researching her concerns.A detailed response will be provided to our customer by way of...

telephone or letter once our research is completed.In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Thank you,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I received the attached letter from Citizens One on 10/24/16.  I would like to respond to specific items that were discussed in the letter.  1) I NEVER RECEIVED a denial letter from Citizens One.  They state they sent out this letter on 10/1/16.  The only reason I found out that my application was denied is because they sent an email on 10/1 asking me for more information regarding my student loan statements.  I don't know where this letter went, but I never received ANY COMMUNICATION. 2) Communication - On 10/1, Citizen's One sent me an email telling me that I needed to give them actual statements from my student loans.  I responded on 10/2 telling them that I don't get monthly statements, so if they could please advise me as to what I need to do instead.  NO RESPONSE.  What kind of a business just DOESN'T RESPOND to someone who is trying to give them business???  A simply email response saying that they couldn't give me any information and I would receive a letter in the mail, or something along those lines would have sufficed.  I also sent the attached email on 10/4 because I still hadn't heard anything from Citizen's One.  They claim they never received any more emails from me.  Again, please see attached.  And yet again, no response.  At this time I reported them to the Revdex.com and only THEN did I get a response from the Office of the Chairman. 3) If my denial was only due to my debt to income ratio, then WHY didn't I receive communication regarding the fact that if I had extra income, I could report that and my application would be reviewed again.  Or if I had a co-signer added to my application, it would be reviewed.  No, I simply received a denial with no further communication.  I do have extra income that I could report as well as having my husband be a co-signer on the loan, but no one from Citizens One has even told me about other options. I am simply trying to consolidate my federal student loans to get a LOWER INTEREST RATE.  I am not trying to take out more debt; I have enough student loan debt as it is.  I do have more income that I could report and I also could have my husband as a co-signer, but was never given an opportunity to.  The fact that Citizens One couldn't even give me the courtesy of a simply email communication when I asked questions or a phone call is amazing to me.  It is obvious that there is lack of customer service skills and unfortunately I had to experience that first hand. 
Regards,
[redacted]

Revdex.com:As of now, I have NOT heard from the business.
I...

have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
[
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on January 17, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]Since filing this complaint, [redacted] reached out to me one day. I was at work in a meeting. I told the representative that I could not talk. I really don't have anything to say to [redacted] at this time. I've called their several times and I get the runaround. All I want [redacted] to do is two things: apologize for using the term "dispute" on my credit report and remove the word "dispute" from my credit report. That one word is causing me serious credit problems. I need them to remove the word dispute. This is so unprofessional. I should not have to go through this. JUST REMOVE THE DERROGATORY INFORMATION OFF MY CREDIT REPORT....PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on August 30, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I don't feel they did anything to help me recipe some of money.  They say they can't give me any money back.  I know it is an offset however I have read up on this matter and the bank is not allowed to take me below 1000.00 .  clearly they left me with no money to live off of.
Regards,
[redacted]

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 12/17/2015.  A detailed response has
been communicated to the customer...

by way of telephone. In the interest of
protecting our customer's privacy, we are unable to provide you with any
additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman