Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on June 3, 2016, we are still researching her concerns.A detailed response will be provided to our customer by way of...

telephone or letter once our research is completed.In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Thank you,Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 12/17/2015.  A detailed response has
been communicated to the customer...

by way of telephone. In the interest of
protecting our customer's privacy, we are unable to provide you with any
additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter, shortly.    Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below:I am not accepting Citizens Bank's response based on the fact that they have had ample time and opportunity to respond and thus far all they have done is delay and postpone. Citizens Bank is trying to cover themselves against  liability because they erred in closing my account in bad faith. They never notified my about their decision to close my account, as it's required by law. At this point, I want to see their response before I accept any resolution in this matter. 
Regards,
[redacted]

Revdex.com:I did NOT get anything from the business as they are claiming below.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.   Please be assured that we are working to resolve this matter as quickly as possible.   A detailed response will be communicated directly to Ms. [redacted] by...

way of telephone or letter.   This message is merely an interim response until our research is completed.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on June 1, 2017.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 2, 2018.  A detailed response has been communicated to the customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Please note that we are still in the process of resolving this customer is[redacted]  and will follow-up with our customer directly. Once our research is completed, a detailed response will be communicated to Ms. [redacted]  by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Sincerely,Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I received a voicemail from Citizens bank and returned their phone call twice, leaving messages each time.  I have received no further response by Citizens Bank.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by...

way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 To Whom it May Concern:I filed the complaint above against Citizens Bank.  They reversed the unfounded overdraft fees to my account.  The online banking manager who called me ([redacted], I believe), told me that there were no pending nor outstanding charges coming in and together we reconciled my account.I receive a note from the Revdex.com.  I responded that all was handled amicably on 5/22/2016.  The very next day the bank charged me $50.00 for a purchase memo overdrawing my account.  I called the bank.  They had no idea what a purchase memo was.  I spoke with [redacted], the [redacted].  He was going to research it.  He never called back.  I called again.  He was gone for the day.  No one has ever responded to me.Attached you will find that my account that was in the positive is now -$259.99.  This is double the amount exceeds that of my original complaint.  The bank is well aware of the fact that I am disabled.  I am on a very strict and limited income.  I believe that telling me that there were no incoming or upcoming debits/charges and then knowingly overdrafting my account with a fee of $50.00 was nothing but retaliatory in nature.  The stress of this bank had effected my health this month.  I have scraped together what little cash I have to live off of due to their adverse action.  They have ensured that I my struggle to survive continue into the month following.    My panic attack is at it's highest point as I write this.  The effect of the bank on my health is causing me to struggle to breath, almost seizure and want to go back to bed.  This is too much, on any given day, let alone in one month and looking ahead.  I am forcing myself to write this.  I need my money back. I can't feed my service animal.  I was referred to [redacted]  When I feel better, I shall call them as well.  Thanking you in advance for your time.Respectfully,[redacted]
Regards,
[redacted]

Good Afternoon,  We would like to provide more information regarding Case #[redacted] for [redacted], a complaint currently being reported as “Closed as Unresolved”.  On January 3, 2018 we received a rebuttal communication from Mr. [redacted] in response to our status update stating we were still researching his concerns and would be providing a detailed resolution by way of telephone or letter once our research was completed.   On January 9, 2018 we provided a second status update to which Mr. [redacted] communicated a second rebuttal complaint. A detailed response letter has been provided to our customer via mail on January 12, 2018. ( Copy attached for your files) We have fully addressed Mr. [redacted]’s concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,[redacted]Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have yet to receive the letter mentioned as of today.
 
Regards,  
[redacted]

Revdex.com:
Patiently waiting for response. 
Regards,
[redacted]

Revdex.com:I spoke with Citizens Bank on August 22, 2017.  I fully explained the situation.  Said that they cannot change this policy at the moment but would explain the issue to upper management with my recommendation.  At least they responded.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]