Citizens Financial Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.Citizens Bank is 100 percent at fault here as the submit evidence will prove.  They lied to me and said they did not have my check.  So I stopped payment on it and issued a new check.  Then they tried to cash the check they claimed to not have.  The evidence here is black and white.  Plain and simple they lied.  They owe me the $15.00 for canceling the check.  I never would have canceled the check had they not told me they did not have it, so they are totally and completely to blame in this fiasco...Citizens Bank needs to stop cheating their customers and own up to their mistakes.  I refuse to be victimized by their dishonest business practices. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
My matter was not fully resolved. We spoke and talked over options that are not feasible for an individual working a normal job. Citizen's One will continue not to pay the principal down when given an electronic transfer from an outside bank due to system inadequacies.  I was asked to setup a bank account with them.   Unless I call each time an electronic transfer is made, go directly to a branch every time I wish to pay down principal or setup a bank account with them, they are unable to process my payment on principal as I requested.  We did not discuss the time table from the moment the money was delivered to when my principal was credited.  The time between the actual payment and the time the principal was applied matters.  The bank should not profit off of their poor systems. My lone transaction may be small, but over the multitude of transactions that occur, what is the cost to the general public? Why should a call be made every other week? Is my time not as valuable?  Should a second account have to be opened in order for a business to process additional payments? These are unreasonable requests.  I am very disappointed with the results of our conversation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted]...

by way of letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on June 20, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to Ms. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Citizen's Bank did indeed contact me about my complaint regarding the inexplicably poor customer service I received as a victim of fraud while traveling and using their debit card. Unfortunately, they simply reiterated their original response to the issue and have still charged me exorbitant fees that their own bank officials repeatedly advised would be reversed at the completion of their in-house investigation. As these fees are all internal to Citizen's Bank, at the very least these should be reversed immediately.Regards,
[redacted]

I called citizens bank on 4/23/15 because when went to pay on my car loan from ac auto that is the same company where they supposed to have the check from going to. Ac auto pay told me that they was charging me 20 dollars for a bounce check and they told me that I can not submit a check for 4 months and I have to pay with a debit threw they web site and that is a 5 dollar fee every time. So I called citizens bank and they still think its my fault for this error

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. As communicated via telephone to Ms. [redacted] on June 6, 2016, we are still researching her concerns. A detailed response will be provided to our customer by way of...

letter once our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Thank you, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on June 2, 2015.  A detailed response has been communicated to...

the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on August 17, 2017.  A detailed response has been communicated to the customer...

by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr....

[redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I have rejected the company's response, which was only that they would look into the complaint.  They have not responded, and I would like to have a fair resolution.
Regards,
[redacted]

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on November 4, 2015.  A detailed response has
been communicated to the...

customer by way of telephone. In the interest of
protecting our customer's privacy, we are unable to provide you with any
additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

A purchase and a deposit both went through on 5/23/2016. Even though my account was in the positive, Citizens Bank decided to give me an overdraft charge because the mobile deposit couldn't go through until the next business day. Both the charge and the deposit were made the previous weekend and both would not be going through until the next business day, which was Monday, May 23rd. Now my account is in the negative because of Citizens Bank.  I would like a refund of $35 from the overdraft charge, as well as the daily charges that are bound to come through since Citizens Bank put my account in the negative.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed.   Sincerely, Office of the Chairman Citizens Bank

We are in
receipt of the complaint for the customer referenced below and welcome the
opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed response will be communicated directly to Ms....

[redacted] by way of telephone or
letter. This message is merely an interim response until our research is
completed. In the interest of protecting our customer's privacy, we are unable to provide
you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on July 21, 2016.  A detailed response with enclosures has been communicated...

to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]