Citizens Financial Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
My matter was not fully resolved. We spoke and talked over options that are not feasible for an individual working a normal job. Citizen's One will continue not to pay the principal down when given an electronic transfer from an outside bank due to system inadequacies.  I was asked to setup a bank account with them.   Unless I call each time an electronic transfer is made, go directly to a branch every time I wish to pay down principal or setup a bank account with them, they are unable to process my payment on principal as I requested.  We did not discuss the time table from the moment the money was delivered to when my principal was credited.  The time between the actual payment and the time the principal was applied matters.  The bank should not profit off of their poor systems. My lone transaction may be small, but over the multitude of transactions that occur, what is the cost to the general public? Why should a call be made every other week? Is my time not as valuable?  Should a second account have to be opened in order for a business to process additional payments? These are unreasonable requests.  I am very disappointed with the results of our conversation. 
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to Ms. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.Citizens Bank is 100 percent at fault here as the submit evidence will prove.  They lied to me and said they did not have my check.  So I stopped payment on it and issued a new check.  Then they tried to cash the check they claimed to not have.  The evidence here is black and white.  Plain and simple they lied.  They owe me the $15.00 for canceling the check.  I never would have canceled the check had they not told me they did not have it, so they are totally and completely to blame in this fiasco...Citizens Bank needs to stop cheating their customers and own up to their mistakes.  I refuse to be victimized by their dishonest business practices. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted]...

by way of letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

Revdex.com:I spoke with Citizens Bank on August 22, 2017.  I fully explained the situation.  Said that they cannot change this policy at the moment but would explain the issue to upper management with my recommendation.  At least they responded.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on June 1, 2017.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have yet to receive the letter mentioned as of today.
 
Regards,  
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 2, 2018.  A detailed response has been communicated to the customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on May 15, 2015.  A detailed response with enclosures has been communicated to the...

customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on July 21, 2016.  A detailed response with enclosures has been communicated...

to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr....

[redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on August 17, 2017.  A detailed response has been communicated to the customer...

by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 This complaint has not been resolved but the company did contact me and is researching it.  However, I have only heard back from them initially and have not received a call back from my second inquiry.  I do not anticipate it will be resolved.[redacted]
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on June 2, 2015.  A detailed response has been communicated to...

the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

A purchase and a deposit both went through on 5/23/2016. Even though my account was in the positive, Citizens Bank decided to give me an overdraft charge because the mobile deposit couldn't go through until the next business day. Both the charge and the deposit were made the previous weekend and both would not be going through until the next business day, which was Monday, May 23rd. Now my account is in the negative because of Citizens Bank.  I would like a refund of $35 from the overdraft charge, as well as the daily charges that are bound to come through since Citizens Bank put my account in the negative.

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with Mr. [redacted] directly. A detailed response will be...

communicated to Mr. [redacted] by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in
receipt of the complaint for the customer referenced below and welcome the
opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed response will be communicated directly to Ms....

[redacted] by way of telephone or
letter. This message is merely an interim response until our research is
completed. In the interest of protecting our customer's privacy, we are unable to provide
you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman