Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on July 2, 2015.  A detailed response has been communicated to the customer by way...

of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

I have received several calls.  The Office of the Chairman has asked me to send the fax confirmation of when I sent the Automatic draft payment in which I sent today.  They are not giving me details on if they plan on refunding me the late charges or if they will send letters to the credit bureaus to repair my credit that was unduly damaged.  I would prefer to keep this complaint open until I receive confirmation that my credit is restored and my late fees have been reimbursed.  I plan on pursuing this even to the point of implementing an attorney to this case.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on August 11, 2016.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter, shortly....

   Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. We will be providing a detailed resolution to Ms. [redacted] via mail, shortly. Sincerely,Office of the ChairmanCitizens Bank

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on November 4, 2015.  A detailed response has
been communicated to the...

customer by way of telephone. In the interest of
protecting our customer's privacy, we are unable to provide you with any
additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I am simply acknowledging that I have read the response from the business in question, however I cannot accept a resolution that has not yet been presented.  I am eager to resolve this matter but I do need a solution to be presented.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I have rejected the company's response, which was only that they would look into the complaint.  They have not responded, and I would like to have a fair resolution.
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on April 17, 2015.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 10/13/2017.  A detailed response has been communicated to...

the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 12/10/2015.  A detailed response with
enclosures has been communicated to the customer by way of letter.
 Please allow 3 to 5 business days for delivery of the letter. If the
letter is not received within the allotted time the customer may contact the
advocate handling their concern directly for additional support.  In the
interest of protecting our customer's privacy, we are unable to provide you
with any additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on November 9, 2017.  A detailed response has been communicated to the customer by...

way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms.[redacted] on 05/21/2015.  A detailed response has beencommunicated to the customer by way...

of telephone. In the interest of protectingour customer's privacy, we are unable to provide you with any additionaldetails in this matter.Pleaselet us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter, shortly.    Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 The rebates we received were due to errors by Citizen's Financial Group and were not due to consumer error. I do not accept Citizen's Financial Groups response. A bank should be accountable for their errors and should acknowledge them as such. A bank should rebate a consumer when they make an error. I provide proof of this error that this was deliberately done to make a profit. My complaint is not resolved.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on November 17, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Now 105 days since I first noticed my loan had been completely altered, not in my favor, and Citizens response to this complaint is to not fix anything but further delay a resolution.  No I do not accept the response and behalf of all your customers demand an answer and deserve more respect as a customer than this.  Consumers beware  
Regards,
[redacted]