Citizens Financial Group, Inc.

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 12/10/2015.  A detailed response with
enclosures has been communicated to the customer by way of letter.
 Please allow 3 to 5 business days for delivery of the letter. If the
letter is not received within the allotted time the customer may contact the
advocate handling their concern directly for additional support.  In the
interest of protecting our customer's privacy, we are unable to provide you
with any additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on April 16, 2015.  A detailed response with enclosures has been communicated to the...

customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on January 4, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 This is just a delay tactic.
Regards,
[redacted]

So as a follow-up to a previous complaint I had filed, I will post my experience in-store with a sales rep because the first complaint was from a phone call. On March 31st, I went into the [redacted] branch of Citizens Bank right when it opened at 9 am. Service was quick and within ten minutes I was...

out. The representative I spoke with, [redacted], is exceptionally friendly and nice and tried to help as much as he could in his power. Unfortunately, what he had the power to do was a joke. He submitted a rebate request for 4 separate overdraft charges because it was supposed to only go through once. And later that day, around 3pm, they called me back to tell me the request was denied. I will never bank with Citizens bank again, I will be closing my account as soon as I possibly can, Absolutely not a recommended bank to anybody, and its no surprise its' grade on this website is an F.I do not want to be contacted again.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on May 2, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I do not know why you are closing this file when this matter has not been resolved. I am still waiting for a response from Citizens Bank. There is still the matter of correcting the derogatory information filed by Citizens Bank on my credit reports and the length of time it is taking to have it removed.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms.[redacted] on 05/21/2015.  A detailed response has beencommunicated to the customer by way...

of telephone. In the interest of protectingour customer's privacy, we are unable to provide you with any additionaldetails in this matter.Pleaselet us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on November 17, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to Mr. [redacted] by way of letter, shortly.   Sincerely,Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on November 9, 2017.  A detailed response has been communicated to the customer by...

way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Now 105 days since I first noticed my loan had been completely altered, not in my favor, and Citizens response to this complaint is to not fix anything but further delay a resolution.  No I do not accept the response and behalf of all your customers demand an answer and deserve more respect as a customer than this.  Consumers beware  
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter, shortly.    Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on February 16, 2018.  A detailed response has been communicated to the customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to Mr. [redacted] by way of letter, shortly.    Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on May 23, 2016.  A detailed response has been communicated to the...

customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am not sure what is the problem Citizens is having correcting this issue? I have been told this would be handled and it hasn't. I had the option to contact the media regarding this complaint when I initialed the complaint. I think that is now necessary since no one wants to contact me. It's now been 3 months the account has been opened. I have yet to receive the checks I was told would be at my house in 7-10 days... I still have the line of credit on my account, and I still was never refunded the $30 they just took from my account. I also have the inquiry on my credit from the teller pulling my credit without my knowledge. The bank I work for would have had this resolved immediately, not drag their feet and ignore the person. I will be contacting the news, I have a feeling this is happening to more people than me and it shouldn't. 
Regards,
[redacted]