Citizens Financial Group, Inc.

Please note that we have fully addressed this matter directly with Ms. [redacted] on June 29, 2017 via mail. A detailed response was mailed to the address on file. We have included a copy of our response letter here for Ms. [redacted]’s convenience.   Please let us know if we can be of any further assistance, Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted]...

by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

Revdex.com:Citizens did respond on monday this week only to tell me they had no answer for what I was told.  They still have not taken responsibility for there employees response while at the same time agreeing what I was told was incorrect.  This all being on a recorded call.  I was told monday from [redacted] that I would hear from her soon friday has come and gone
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I'm rejecting it soley as I don't want the case closed as the issue has not been resolved.  If I accepted the response, the case would have been closed per your website.]
Regards,
[redacted]

The second case #[redacted] for [redacted] was closed on August 21, 2015 by the Revdex.com as “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied”. Then, on September 2nd the Revdex.com status was changed to “Closed as Unresolved”.  We would like the status changed back to “Answered” because, although Mr. [redacted] may still not be satisfied, we did completely address his rebuttal by way of mailed letter on  August 28, 2015.

Tell us why here...
We have received the rebuttal response from our customer referenced above and are still researching Ms. [redacted]s concerns. A detailed response will be communicated directly to our customer by way of letter once our research is completed.   Sincerely, Office of the Chairman

Good Morning, We would like to provide more information regarding Revdex.com complaint #[redacted] for [redacted], , a complaint currently being reported as “Closed as Unresolved”.  We mailed our response letter to Ms. [redacted] on November 15, 2016. Our resolution letter explained to Ms. [redacted] that she had already been extended courtesy rebates so she was ineligible for any additional rebates unless due to bank error. Although this was not the outcome Ms. [redacted] had hoped for we do take our customer’s concerns seriously.We feel we have fully addressed this matter and consider this issue resolved. We request to have the Revdex.com reporting status updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,[redacted]Office of the ChairmanCitizens Bank

Please note that we have fully addressed this matter directly with Mr. [redacted] on March 2, 2018 via mail. A detailed response was mailed to the address on file. We have included a copy of our response letter here for Mr. [redacted]’s convenience.   Please let us know if we can be of any further assistance, Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

?We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with the customer directly. A detailed response will be communicated to the customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[They sent me an envelope with a very long, rambling, obviously written in advance and at the ready to give people the run around when they rip them off. I have the receipts, there was no 3 overdrafts PERIOD. There was one. Instead of charging that, they manipulated the account to take 3. It's unfortunate they treat their customers like this. As soon as I opted out of overdraft protection after this event, an amazing thing happened, all my charges show up on time and in the correct order! They took almost $200 from my account this month!!!, which is clearly labeled child support by the way, it's unacceptable. If you look at their [redacted] comments, they don't have the option to rate for obvious reasons, they're ripping everyone off. I'll switch to a bank that's not deceptive, sneaky and probably criminal. ]
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on August 7, 2017 via telephone.  We will also be providing a detailed resolution...

letter via mail in response to a complaint filed with the Consumer Financial Protection Bureau.  Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 7, 2018.   A detailed response has been communicated to our customer by...

way of telephone.   Please let us know if we can be of any further assistance.                                         ...⇄ Sincerely, Office of the Chairman                                    ...⇄ Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted] Please let me know how I can contact you. My email address is [redacted].[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
they called me one time on Tuesday april 19th - I couldnt pick up the phone - left me a message - Lady name [redacted]i tried to call them back on wednesday and friday but only her answering machine was on today april 25th - I callled again and I left the message - now answering machine saying that this lady is off till may 2nd so still no contact
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not understand this delay since I have been trying to resolve since July 2016. What they did is on the contract or it is not. All I need is for them to show me where on the contract it says they are allowed to charge me what they charged me. Via the phone call from them ,I gave specific names and dates of mislead and false statements from their employees. Statements from them saying they can do what they did because its state law and also FDIC enforcement.Both statements are false, misleading and threatening on my behalf.                                                                                                                Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as possible.     Sincerely,Office of the ChairmanCitizens Bank