Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on May 8, 2017. A detailed response has been communicated to our customer by way...

of telephone.   Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The company lied in their response to the Revdex.com. They are NOT currently working on trying to resolve this matter. They have been provided with all the information necessary to resolve this matter and reopen my account but refuse to do so. They have done absolutely nothing to help resolve this matter for months. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I will await this letter before addressing my complaint further.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

I decided to use Citizens Bank's mobile deposit feature to move money into my checking account from another bank, as I had made purchases via [redacted] and wanted to cover the amounts I was charged. As per Citizens Bank's website, customers are able to "conveniently use [their] mobile device to deposit a check from virtually anywhere" and "deposits by 10 pm ET count as same business day". However, this was not the case as I received two overdraft charges for $35 a piece on 12/31/15. A deposit was made on 12/28/15, money was taken out of my account on 12/29/15, then a deposit and withdrawal took place on 12/30/15. At no point was my account in the negative, as my personal record was in the positive and my online banking shows everything in the positive. Please refund these overdraft charges immediately. Please refund $70 (two overdraft charges).

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by...

way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Issue has not been resolved to satisfaction. I am following up with [redacted] and [redacted] in regards to aforementioned deceptive advertising.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Since September 15th, when we filed this complain we never received a resolution from  Citizens Bank. Regards,[redacted]
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 6, 2018.  A detailed response has been communicated to the customer by...

way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on February 1, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Charter one/Citizen bank has requested a contact and received my number but has not followed up contacting.   Under duress, I have sent the $200 to prevent the lien process.  I still expect Charter One to put a lien on my property due to technicality reasons.    At this point I have not received a response from Charter and do not expect one.  They are not a local business, they are not from our community,  they do not from here,  they have no reason to reason because they have good lawyers writing contracts to benefit their bottom line.   The best they can do is say "Sorry" and yes they are a  Sorry bunch.

Customer issue resolved via mailed response letter on July 29, 2015.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on January 25, 2017.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on August 5, 2015.  A detailed response with enclosures has been communicated to...

our customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time Mr. [redacted] may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on December 11, 2017.   A detailed response has been communicated to our...

customer by way of telephone.   Please let us know if we can be of any further assistance.                                         ...⇄ Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Please be advised we will also be responding to the Consumer Financial Protection Bureau in response to a similar complaint. We will be providing a detailed resolution to Mr. [redacted] by way of letter once our research has been completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as...

possible. A detailed response will be communicated directly to our customer by way of telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]