Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible.A detailed response will be communicated directly to Ms. [redacted] by way of telephone...

or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on May 4, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].   I have not spoken to anyone nor have I received a letter as of November 16th 2016 regarding my complaint that I filed. Also I have not received a rebate for the $35.00 for the amount that I was unfairly charged so therefore this complaint is not resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
they made no offer. I just want my $25 back for duplicate title 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with  on 03/01/2018.  A detailed response has been communicated to the customer by way...

of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on April 12, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on June 20, 2016.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

I appreciate the refunds given, now I just want the 200 credit that I switched banks for, hat was in the my agreement.
 
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.   Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as possible.     Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on May 17, 2016.  A detailed response has been communicated to the customer...

by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on September 22, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of letter.  This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I believe they don't want to give their response on the record because it makes no sense. I have documentation on paypal I made charges the 6th, and the 8th withdrew $20, and got gas in my car, I have the receipt from the bank atm with the time, balance, etc.. Then on the 8th after that, and purposely in that order, I ordered oil, which I also have the receipt. On the 9th, all of these charges, including the 2 from the 6th, showed up after I ordered the oil so they could give me FOUR overdrafts, instead of the one for the oil, which would have been a valid and fair overdraft. Their reviews online tell these same kinds of stories of deceitful practices over and over. We are not all lying. 
Regards,
[redacted]

Good Morning,We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to Customer Name by way of letter, shortly.    In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I have not heard from the business in regards to this matter.  In addition, I did receive a refund check for the monies owed to me in the amount of $315.00.  I deposited the check into my bank account.  Within 10 days Citizens Bank had placed a Stop Payment on the Check.  I was assessed fees from my bank for the dishonored check.  I have contacted Citizens three times in regards to this matter and the response I get each and every time is they are researching the situation and do not have an answer for me.  
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on June 19, 2017.   A detailed response has been communicated to our customer by...

way of telephone.   Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
The response from the bank is factually incorrect and completely unacceptable. First, the bank blames other institutions for all delays, as they did throughout the entire process.  However, they fail to acknowledge doing nothing with our information for 41 days.  In addition, throughout the entire process, they continually dismissed the instructions and guidance we provided to expedite the process, and made mistake after mistake which we had to correct and which caused further delays. Second, concerning the most egregious act, the bank claims that they informed us of an increase in rate “verbally”.  This is categorically untrue and a complete and utter fabrication.  No important information was ever conveyed verbally to us without also having confirmation via e-mail or other written correspondence.  We kept careful notes on all verbal correspondence and we kept all e-mail messages and other written correspondence.  We were never informed of any increase in rate through any means. The fact remains that an increase was made in the agreed upon rate without any re-disclosure or amendment to the construction/permanent mortgage loan commitment letter.  The bank appears to concede that no written re-disclosure or amendment was made, which would have been proper banking procedure.  In addition, no verbal re-disclosure or amendment was ever made.  Once again, the first time we saw any indication of an increased rate was when we sat down with our attorney on the closing date to execute documents.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. As communicated via telephone to Mr. [redacted] on August 10, 2016, we are still researching his concerns. A detailed response will be provided to our customer by way...

of telephone or letter once our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 6, 2017.  A detailed response has been communicated to the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to the customer's additional concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman