Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted]on July 19, 2016.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The customer representative told me that  I have loss on the money. The bank not responsible for the cash money. The issue I was concerned the most: behavior of the branch manager was not resolved. I was told that the information is confidential and I will not be notified on any action of the headquarter of Citizen bank.
Regards,
[redacted]

Tell us why here...?We are writing in response to our customer’s second rebuttal; which is in response to our letters dated August 28, 2015 and July 1, 2015. While we understand Mr. [redacted] does not agree with our response and as no additional  information has been provided to further research this matter, Citizens Bank maintains its stance of its previous response sent to our customer on August 28, 2015.  We appreciate the time Mr. [redacted] has taken to bring this issue to our attention; however, at this time Citizens Bank considers this matter closed. Sincerely,Office of the Chairman

Tell us why here...
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to Ms. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am reaching out today, because this issue has not been resolved.  I received multiple voicemails from Citizen's Bank, but they never answered or responded to my calls.  I want to know what the next step is.  
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter, shortly.    Sincerely,   Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
David [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[If you I have contacted the bank to try to resolve this issue and did not get no satisfying resolution that is why I filed the better business complaint  because what they're advertising is incorrect and false advertisement I called when I first made the deposit to make sure and re rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
 I have not heard from the bank official who told me back on Feb 21 in 2 weeks, and it's been a month I need to speak with her. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on November 14,  2017.  A detailed response has been communicated to the...

customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response has not satisfied or resolved my issue yet. My credit report is still showing the fraudulent hard inquiry and I would like to keep this case opened until the matter is resolved. complaint # [redacted].  
 Please confirm the hard inquiry has been reversed
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by...

way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This matter has still not been resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns.Once again, Citizens Bank is trying to subvert the Revdex.com system by "responding" and claiming they are investigating.  Citizens called me to inquire on why their check could not be cashed electronically and did not address the fraud they perpetrated by opening both a savings account and an overdraft account without our consent.  It is the overdraft account that caused this whole problem.  I asked them why they were not calling to address the fraud and they said they "investigated" and they did nothing wrong.  That was a week ago, so I know they are lying know by saying they are investigating.  They have never at any point in this process had any intention of helping us, they have made this point abundantly clear with their disrespect.  Additionally, we closed our mortgage weeks ago, we have already received the title and we still have not received our escrow funds, despite the fact that I got a letter from the bank that our taxes were due.  Fraud seems to perpetrate every level at Citizens.  We want the $600 stolen from account by Citizens and nothing else is an appropriate response.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
While Citizen's Bank has informed the Revdex.com of its intent to review my complaint, I have received only vague information after multiple attempts to contact the bank headquarters. Therefore, I am rejecting the response from Citizen's Bank. The issue at hand has not been resolved, nor have I received any correspondance from the bank suggesting any action to ameliorate the issue has been made.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on May 12, 2016.  A detailed response with enclosures has been communicated to our customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman