Citizens Financial Group, Inc.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] September 30, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the ChairmanCitizens Bank

Tell us why here...?
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with **. [redacted] on May 27, 2015.  A detailed response has been communicated...

to the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.
 
Please let us know if we can be of any further assistance.
 
Sincerely,
 
Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted]...

by way of letter. This message is merely an interim response until our research is completed.   Sincerely,   Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 This issue is NOT resolved. I have responded to the Revdex.com repeatedly with this same information! I have NOT heard a WORD from Citizens Bank, have NOT had the issue resolved! This issue should NOT be closed!
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on June 15, 2017.   A detailed response has been communicated to our customer by...

way of telephone.   Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on October 31,  2017. A detailed response has been communicated to our customer...

by way of telephone. Please let us know if we can be of any further assistance.                                         ...⇄ Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on May 4, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I have not receive justification as to why I should be charged a fee for a transaction that should have been covered, which is based on Citizen's policy on transfers between accounts within the banking system of Citizen's Financial Group that the transaction should be acknowledged immediately. I have provided information that should have been reviewed by now at this point that proves my case. It should not take this long to review the information I provided when this claim was filed. I spoke with [redacted] on November 28th 2016 and have not heard from anything since then regarding my claim.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on August 22, 2016.  A detailed response with enclosures has been communicated...

to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with the customer directly. A detailed response will be communicated to the customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]  p { margin-bottom: 0.1in; line-height: 120%; }a:link { }  I pasted the response from Citizens Bank below. Some comments. 1) Their letter says:A detailed response has been communicated to the customer by way of letter.  My original complaint said that I that I am not in the country. Someone is not paying attention: What is the point of sending me a letter if I am not in the country? Because the bank needs to send something to my address of record?2) Sometimes the request to transfer funds from Citizens Bank to [redacted] works and I am not challenged and sometimes it does not and I am challenged. My location in Guatemala has not changed and I am using the same ISP. There is no consistency. 3) Citzens Bank website,[redacted]says [redacted] and the [redacted] related marks are wholly owned by [redacted], LLC and are used herein under license. Must have a bank account in the U.S. to use [redacted]. Transactions between enrolled [redacted] users typically occur in minutes. If your recipient is not yet enrolled with [redacted], it may take between 1 and 3 business days after they enroll.and I meet this requirement. Both banks are in the U.S.4) I have provided Citizens with my email address, [redacted]5) When I am talking to Citizens representatives on line the person has identified me and when asked for more information I have provided it. When there is a problem sending money why has my entire account been put on hold, including all recurring payments. These recurring payments are going to banks or credit unions in the U.S. I have been told it is for “account security”. Then why are they still talking me if there is an alleged issue of fraud? Why does not the same thing apply to the bill payer? Why is that not also put on hold?How did an issue with one payment become an issue with all recurring payments?6) When I talk with customer service they say that this is the way the software works and point at [redacted]. When I talk with [redacted] they point at Citizens Bank.7) Why can’t I be identified by using my email address?8) Have read the terms and conditions and it says that I must provide you with an email address and/or a permanent mobile phone that I intend to use. I have done that and you have verified that I have. Registering for the Service. When you register with [redacted], you may establish a profile. You must provide us with an email address that you regularly use and intend to use regularly and/or a permanent mobile phone number that you intend to use for an extended period of time  This message originally read on 3/16/2018 [redacted]
[redacted] Dear [redacted]: This notification is in regards to your complaint submitted on 3/6/2018 against Citizens Financial Group, Inc.. Complaint # [redacted]. The business has sent Revdex.com a message regarding your complaint. The contents of this message are below or attached. Message from Business:We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 15, 2018.  A detailed response has been communicated to the customer by way of letter.    Please let us know if we can be of any further assistance. Sincerely,Office of the ChairmanCitizens Bank  Please respond to this message within 10 days. Thank you. Revdex.com

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on April 21, 2016.  A detailed response has been communicated to the...

customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on enter 12/17/2015.  A detailed response has
been communicated to the...

customer by way of telephone. In the interest of
protecting our customer's privacy, we are unable to provide you with any
additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible.A detailed response will be communicated directly to Ms. [redacted] by way of telephone...

or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms. [redacted] on September 29, 2016, we are still researching her concerns.A detailed response will be provided to our customer by...

way of letter or telephone.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I feel I must add that this has been the most difficult company that I have ever worked with.  I would never recommend anyone due business with Citizens Financial.
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.A detailed response will be communicated directly to Mr. [redacted] by way of letter.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].   I have not spoken to anyone nor have I received a letter as of November 16th 2016 regarding my complaint that I filed. Also I have not received a rebate for the $35.00 for the amount that I was unfairly charged so therefore this complaint is not resolved.
Regards,
[redacted]