Citizens Financial Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I do agree with Citizens response to reasearch our issue and send us clear documentation that describes the activity on our account. It has been ten days today and all we have received is the attached document that references general data about their overdraft protection plan. I already have this. I am still awaiting the clear documentation about the activity on our account and a confirmation of whether they will or will not refund the overdraft fees. Please help. .]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I misunderstood what responding to a complaint meant. I thought that by accepting the response I was just acknowledging that I received it. My complaint has not been resolved in any form, nor has the company had contact with me. Can you please reopen this claim?Thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond our the customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on October 24, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on October 27, 2017.  A detailed response has been communicated to the customer...

by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I am not satisfied with the response that was submitted to the Revdex.com. The response does not offer any resolution, or explanation.   
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Mr. [redacted] by way of letter, shortly.    Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as possible.     Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
Citizen citizen banks financial institute and persons who handle these issues very dishonest and they are in violation of the law Next Step will be legal action
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on October 27, 2015.  A detailed response with
enclosures has been...

communicated to the customer by way of letter.
 Please allow 3 to 5 business days for delivery of the letter. If the
letter is not received within the allotted time the customer may contact the
advocate handling their concern directly for additional support.  In the
interest of protecting our customer's privacy, we are unable to provide you
with any additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on January 16, 2017.   A detailed response has been communicated to our customer by way of telephone.   Please let us know if we can be of any further assistance.                                         ...⇄ Sincerely, Office of the Chairman                                    ...⇄ Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 I was supposed to send notes on the last and this correspondence.  However, I can't get any link to work to type in any answers.  Citizens refused to refund $395 which was fraudulently taken out of my business checking account, even admitting it was fraud.  That complaint was closed with me VERY UNHAPPY.  Since then, I have been only keeping a minimum in Citizens, since I can't guarantee that if I have another fraud issue that they would honor it.  PLEASE forward this message on to them.  
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of letter once our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Customer issue resolved via phone conversation with Ms. [redacted] on July 20, 2015.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,Yet to receive any type of communication, in fact I filed this complaint the day I spoke with them. They said they were referring it to the chairman, it's been about 5 days. I've yet to hear anything. This is the first time hearing from the chairman through this email actually. I need to know why my loan was done incorrectly, why was I lied to about a garunteed approval, and how are they going to go about retracting this credit inquiry.
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on October 30,  2017. A detailed response has been communicated to our customer by...

way of telephone. Please let us know if we can be of any further assistance.                                         ...⇄ Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I will not settle this complaint until further discussion with the business about their mistake.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. They said I will here back from Citizen's Bank within 15 days, I am hoping that when they respond back they will understand what was done to me and reimburse me back the money I lost due to negligence of the bank. I also hope it is just not a letter and a is also a personel phone call to actually speak to someone.
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on September 25, 2015.  A detailed response has been...

communicated to the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman