Colliers International Management

I signed up for a three day trial for full use of the siteIt was advertised as being charged for just about $I figured I would be locked out when it was completeHowever, I was charged about $for a full subscriptionNever did I get an email giving my permission to go through with a full subscription
I got an email saying I was charged so I logged in and tried to cancelI thought it went through and to be totally sure I sent an email hoping to be refunded and cancel my accountI figured that was it and I would be refundedIt even says of you cancel right after being charged you will get your money back
I have been emailing back and forth and they refuse to refund meI am being penalized for not being able to understand their site because they provide such little informationI have requested a phone number to speak with someone (after all, their customer service emails feature a photo of someone in a headset) but they refuse to provide it

Roomster is making my search for a room share much harder, both on and off the Roomster site
Off Roomster, perhaps 20% of the local listings on Craigslist are a form of Roomster spam Roomster pays "affiliates" to create fake listings Roomster, "wink wink" says this activity is "against our policy" Ha
I've followed up on enough Roomster direct ads to have given up entirely: everything was a dead end or an obvious scam Now I've got this woman "from the Ukraine" trying to get me to send her $$$ and she'll express mail me the keys to an apartment (an apartment, I checked, she does not own and is not vacant)

I recently subscribed to a roommate finding service and have found that the images used seem fraudulent and misleading Photos don't seem to match the account holder The same rentals are being advertised by different people When you send someone request for additional information, no one returns your inquiry I have wanted to speak to someone at the company regarding my concerns but have not found any contact information on their website (***)

When I enrolled on Roomster there where three options to use the full siteThe options were to enroll in a day, I think a week, and a one monthI enrolled on the day membership for a little over $for hoursRoomster then billed me $for a one month membership which is not what I picked There is no phone contact so I emailed their support line and received a generic response that they would not charge me for anything I did not sign up forI am fine with paying for the day membership that I selected but not the one month I also paid $for the three day

I contacted to support and said that I thought that day subscription will start tomorrow, but Roomster did not send any reminder about the process of charging for day subscription before day trial endedOther website always remind me about itRoomster did nothingI asked to give me the refund for day subscriptionCustomer responded that I can click cancel membershipEven not mentioning of the refundI cancelled on first day of day of subscriptionI don't need this rest of days to use Roomster websiteNo!

I signed up for the day trial with Roomster at They give you the option to sign up for 1, 3, or daysBut they don't make it obvious you are also signing up for a subscriptionIf I choose to only sign up for days instead of why would I want an additional days after my trial (unannounced)I'm sure there's fine print in the initial sign up that mentions a day subscription, but if i'm not signing up for the days to begin with and I only want why would you assume I want another month
Then I decided to try to contact the company with their 24/button which was impossible, no phone number just messaging through their websiteThey got back to me with a generic message they post to everyone who has the same complaint (you'd think if everyone is complaining about the same thing they would try to fix the problem) Their generic response is that they wouldn't charge a card without my permission, but they also are not refunding me for something I'm not usingI

I signed up for the day trial period for roomster's serviceAlthough, on the surface it seems like great service, once you sign up for the subscription you quickly realize that it is not at all what it seemsThere are so many fake accounts and scammers which I understand is not completely the fault of RoomsterHowever, for a paid service I'd expect a lot more, I had the service right at the days, to my surprise they processed a payment of $I immediately wrote them an email since it is impossible to contact them by phone(not hard to see why)Their team was extremely short with me and rude by simply copying and pasting a statement basically saying, you signed up for this oh well you don't get a refundI feel that this is my route so that hopefully people eventually will steer clear of this site

Roomster is exploiting *** users by sending dozens of text messages to room posters, such as myself posing as individuals interested in the room however they require you sign up and pay for their service to see their profile My inbox is full of this malicious spam

On 12/*/2016, I purchased a day membershipIn 12/*/2016, I was charged for a month service due to auto renewal I informed the company that although they had the prorated money back guarantee, I was entitled to a full refund as the emails sent regarding the policy were sent to an old email address I was unable to accessI initially attempted to file an "unauthorized" dispute claim on 12/*/which ended up being ultimately denied Later that day, I had direct email communication with MrJohn S***, CEO of ***, in which he informed me Roomster would be issuing me a full refundThe email communication shows me asking MrS*** several times when the refund would be processed as the money was never credited to my account bank account or ***My requests by email were ignoredI reactivated my free membership to utilize the "24/support" service to check on the status of my refundI, again, received no responseAt 11:today (12/**/2016), I received an

All, A company named "Roomster" just charged me a $fee on my credit cardI did nothing other than click on a link on FB to see what it was about, i.e., an alternative to AirbnbI never agreed to anythingWhen I called the phone # listed for them on my cc transaction sheet, the number simply referred me to their websiteThe only way to access that is to go through FBI suspect they are then targeting people on my FB page, and so the cycle of deception continues

On July *** I signed up for a day subscription with RoomsterI was under the impression that once those days were up I would no longer be charged for their servicesI never received any email or message notifying me that my subcription had been renewed at the cost of or that my account had been chargedI contacted their customer service department today (July *** 2017) after realizing that I had been chargedThey informed me of their automatic renewal policy which is very vagueI requested a refund as I have not used their services beyond the daysThey denied me a refund stating that all sales are finalI informed them multiple times that I had not used any of their services beyond the days that I agreed to pay forI requested to speak to a supervisor or corporate complaint departmentThey would not disclose any of that information to meI also informed them of the refund policy that is outlined on their website which states that if you cancel your membershi

I have tried to resolve issues regarding privacy and *** interest links with RoomsterI have attempted to reach them through social media
I signed up as required through the *** appI purchased a day trial membership - twiceI realized once I reviewed my profile all my personal and private "*** interests" were now displayingI asked customer support how to remove repeatedlyI panicked because of the personal nature of these interests put my safety at risk
I deleted my accountI waited for customer service to resolveAs I still wanted to use this service, I created another account with limited information and again a 15day trial membershipI was open and honest in all communications with potential roommates and explained reason why Roomster removed my account for violating their terms of service

I originally paid for a three week trial to see if Roomster could work for meI found that the majority if roommate listings were already filled, or old listings were continually updated as "new"Rarely did Ibeven receive responses from people who supposedly, had a room availableThey advetise Fake RoomsI contacted the company about the problem and they Never got back to meAnd then, this morning, they charged me another $that I Did Not authorizeThe whole experience feels like a ScamI want my money back!

I subscribed to a full membership through the Roomster app on my mobile device
The membership I paid was a short trial of five days per $on 07/**/
I read the terms of use and I acknowledged that there was an automatic renewal if I didn't cancel my paid membership before the end of the subscription periodI also made sure to read how to cancel the subscription in the terms of use of the company: "You can cancel your Full Membership subscription at any time by (i) logging in to the Service, (ii) clicking on the “Settings” button located under the “Account” tab found on your member home page, and (iii) clicking on the “Subscription” link and choosing “Cancel my Subscription”
The problem is that according to these instructions which you can find on their website, there should be a button or link to cancel the subscriptionNone of these things are available, and there are no further instructions on their website and support service
So by making this process unfriendly, and

This Website is BSI created an account and paid for it on 5/30/and on 6/4/they charged me tripple of what I paid for on 5/then on 6/5/they delete my account

This company Sucks, DO NOT USE THIS APP ROOMSTER THEY TOOK MONEY FROM MY ACCOUNT AFTER I WAS ASSURED MY ACCOUNT I HAD FOR ONE HOUR , I REALIZED I DID NOT WANT THEIR CRUMMY SERVICES BECAUSE PEOPLE I KNOW VERY WELL TOLD ME HOW THEY ALL GOT THEIR MONEY TAKEN FROM THEM ALSO:(
THIS SUCKS AND NOW AFTER CANCELLING A DAY TRIAL THAT I ONLY HAD FOR ONE HOUR THEN CANCELLED HAS NOW CHARGED MY ACCOUNT DAYS LATER OUT OF THE BLUE ??? WHO DOES THAT??
IM PISSED OFF!!

I cancelled my Roomster subscription in JanuaryI was billed yesterday (April *, 2017)I was billed for a month that I did not have an active accountOnce you cancel, they aren't supposed to bill you againThis is in their agreementWhen I sent them a message, they didn't respondThey don't have a customer service line to call to ask questions
This business to me is suspectThey don't have a clear way to resolve issues, and they certainly have plenty of complaints (see the others on this website)I would recommend that people don't use this service in the future
Their policy is unclear, and they don't follow through with their agreement

Dear Sir or Madame,
I was looking for new housing on *** when I came across an ad for a room for rentI contacted the person through *** and was directed to ***Well, I logged back into Roomster and then I received a messageWell in order to read the message I had to pay Roomster $trial fee for five days It did say that when the trial was up that there would be a charge of $for a monthly subscriptionI didn't want that but when I went on to Roomster to try to cancel it the day before the trial was up I couldn't find out how
The next day I received an e-mail from PayPal that I have been charged for the monthly feeI contacted Roomster to see about getting a refund but all I got was a standard message about how when I signed up that at the end of the trial that I would go to the monthly membership and be charged $I wanted to cancel but they wouldn't cancel and refund my moneyI was able to cancel the membership but they would refund my mo

Roomster has trial membership which will lead to automatic subscription at the end of those days I went to go cancel it the day it expired and they charged me at noon I told them that I tried to cancel it at that time and they went ahead with it There is no way to contact them Any link to their "contact us" or any information gets re-routed back to the home page You can only "chat" with them through messages They refused to cooperate
They are also creating bots on their website that are spamming Craigslist 95% of the "people" looking for roommates or people to rent rooms are 100% fake They are creating listings on craigslist, and the contact information goes to a roomster link, and then they ask you to pay to use it

Roomster's business seems to subsist on newcomers to its platformYou will be asked to pay for a free trial period in order to be able to use Roomster's messaging service and when you do finally see "all" the messages you've received in reply to your advertisement for either a roommate or room, you'll find nothing of useyou will find that Roomster has simply forwarded you another Roomster user's advertisementThankfully, I remembered to cancel my trial subscription before I was charged full priceTruly a waste of my time and money using their "services"