Collins Comfort Masters

I want to share a couple good events I had; first, back on the 9th of Oct. the wind slammed our door shut knocking the touch screen unit on the floor . We were receiving company for our 50th anniversary. I called Collins and got Heidi on the line, who went to work and had Mr. D[redacted] at my home within the hour. He replace the unit right away and all was saved. Second, a few days ago my air unit was dripping water and I again needed Collins to help. I called and got Jason this time, who was just as helpful as Heidi. He Travis who was very quick to discover the cause of the water leek and repair it. So, the Collins company and there employees are tops in my book!!! Thank You All

Had a great experience with Colllins Comfort. They were sensitive to the fact that we had dogs & a young child. All of the guys(Justin G., Juan, Chris B[redacted], Chris W[redacted] & John L[redacted]) were friendly, worked quickly & cleaned up after they were done.

[redacted] came out yesterday to look at my Heat Pump. He found the problem and proceded to order the part, go pick it up, and then replaced it. He was very prompt, curteous, and efficient. Everything was taken care of within a few hours. I have worked with Comfort Masters for a number of years, and appreciate their honest and timely work.

Review: I used Collins for A/C service when technician verbally informed me and handed me written info regarding a customer referral service. If I referred a customer who used Collins for A/C service prior to April 15 2015 I would recieve 50.00 for the referral in payment. My referral used Collins on April 14 2015 for A/C service. I have not received the 50.00 despite calling Collins several times ( each time they verify my name / address and referred persons name / address). I called may 12 ( spoke to [redacted]); calked several days later ( [redacted]); called may 29 ( [redacted]); called June 2 ( [redacted]) and today June 9 ( [redacted]). Always told, check in mail, check will be going out tomorrow, checks are a bit behind, and today was told [redacted] stepped out( left my name/ number) as [redacted] is am told in charge of checks.

Such deceptive/ fraudulent practices. Am mailing to you follow up letter and referral form given to me.Desired Settlement: I want them to uphold their promise of 50.00 for referral...and to any other person( s) this is happening to. Not to have such poor business practice in future.

Business

Response:

During the promotion referred to in this complaint, there were many referral checks paid. Our system is designed to be quite transparent and is supposed to track what happens between referral receipt, contact of referee, work completed, and compensation to referring party.For a reason not yet determined, Ms [redacted] was not entered into the computer as the referring party at the time her referral was made.The problem was made even worse as the wrong address was entered for the [redacted] household when we were trying to remedy the issue.Forward to today:All has been corrected within our records.A Check was mailed to Ms [redacted] on June 1st. BUT, on today's date (June 22) the check still has not cleared our bank. This morning a call was made to Ms [redacted]; she said she has been out of town and she hasn't checked her mail "for a couple of weeks." She said she would check and let us know if her check isn't there.As we mailed the subject check the day before the complaint was made, we didn't consider this a highly urgent matter, and had been waiting for discussion with Ms [redacted] before answering this complaint, but this 2nd notice is speeding up the process.

We had a new Lennox heat and cool system installed by Jose V. and Dan L[redacted], excellent service, they were very professional, courteous and knowlegeable Great Job!
We love the system! We bought the unit and it was installed next day! Everyone at Collins we talked to were Great: Garret, and also had Dan D[redacted] came out in hopes we could repair the old system we had: then made the choice to purchase a new system very glad we did. Collins Comfort is Great would recommend them to everyone!

Collins is now completely my go-to company for not just AC but plumbing, too. My plumbing tech, [redacted], patiently problem-solved a long-term issue that no one else could seem to tackle. He was good natured, professional, and, the price was right.

Collins, you lead not just in customer service but also in attracting and retaining top talent.

Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!

[redacted] was our service person

Recently my Lennox heat pump stopped blowing cold air. I called Collins Comfortmasters because I have a maintenance contract with them. I spoke to Julie and she offered to send a technician out ASAP. She also offered to waive the diagnostic fee. Because I had a regularly scheduled maintenance visit in a few days and it wasn't hot, I just waited for that. Julie also explained all my warranty options thoroughly so I wouldn't be surprised by any charges. She also gave me contact information for Lennox and Costco, where I purchased the unit. The technician, Fred, came just when he said he would. He thoroughly inspected the unit as well the the air handler and thermostat. Curiously, no error codes appeared. Fred indicated that this was highly unusual. Despite this, Fred got the unit operating properly again. Even though the unit was now working, Fred refused to give up on finding the cause of the problem. Ultimately, Fred discovered the problem and corrected it. He also showed me what to do if I had a similar problem in the future. All in all, Julie and Fred are great representatives of Collins Comfortmasters.

I was recommended to Collins via [redacted] and I am truly happy with the service and price we received from them. Not a speck of dust was left from the installation.

I wish to recognize [redacted] and [redacted] of Collins Comfort Masters for the superb work they performed in installing the AC systems in my house on June 12th. They were thoroughly professional and efficient and managed the time so well. I was impressed with their work ethic. Great job all of you!! Thank you.

Crew consisting of[redacted],[redacted],[redacted]and [redacted] did and outstanding job !Hard workers,courteous and cleaned up after themselves.Happily endorse the sales and service components of this business.

I greatly appreciate how business went.
I liked that the tech. [redacted] ,called 40 minutes prior to location and that he explained everything about the unit and how to save. Thank you for a great experience!

Collins Comfor Masters came to my home and put in plumbing for a laundry room sink. They were professional in EVERY way. The job was done just as I was told it would be and everything was neat and clean when they left (even though it was a rainy day!) I will not hesitate to hire them to do future work for me. The price quoted in the estimate was exactly as they said it would be. Great experience!!

We were very pleased with Collins service. Professional and on-time installation of our new split A/C - Heating system as well as excellent post install clean-up. Concise and clear explanation of their products. Their focus on integrity and customer satisfaction was outstanding.

Collins installed the heat pumps on my house seven years ago and while there were some issues at that time all of the biannual maintenance performed except one have been very good. The latest maintenance and warranty work performed Oct. 15 2014 by Sa was excellent.

We had an air conditioner installed in December when we stared to use it in July we noticed hot spots. We called Collins Comfort Masters out and just like when they installed the unit they were very knowledgable, curtious, and fix the problem. Thanks again to [redacted] and [redacted].

Collins Comfort Masters has exceeded my expectations with the installation of a Lennox Mini-Split System. [redacted] and [redacted]. Got everything done in a single day and cleaned the whole area when finished. They left the area cleaner the an before the installation.
I love my system and will call Collins for all future HVAC needs.

As we are snowbirds, I like to have our a/c checked every year. Recommended by Costco, we arranged for an inspection. At $69.95 they were about double what others were offering - but I was told they were much more thorough, so ok. The tech was very professional and personable. He suggested a new p-trap for the a/c drain line. This would shut off the unit if the drain became plugged and prevent some serious water damage. As this had been suggested by a previous company, I thought I had better get this done. He told me that it would be $238.00 - installed. Although this did seem high to me - I agreed. He was done in about 10 - 15 minutes as I'm sure he had installed many of these before. But something was still bothering me - and the next day I googled the part - and found, from more than one source, that I could buy this EXACT p-trap for $26.30 - delivered. The installation instructions were VERY simple and I could have done this myself - but I am aware that many would not want to attempt this. I am well aware that companies need to be profitable but THIS IS NOTHING SHORT OF HIGHWAY ROBBERY!! Over $200 labor - read: $800 + per hour! Yes , it was my decision so my bad but I have enjoyed telling this tale to anyone who will listen.
I did contact the company and was told I would be contacted by the manager by the next day. That was a week ago and I have heard nothing from anyone.
So if you enjoy overpaying - and being taken advantage of - these are definitely the people to call.....

Purchased an air conditioner February 2012 via [redacted] and Collins Comfort Master. We LOVED the air conditioner and had great customer service. During the installation, my husband cut himself on some sheet metal, partially his own fault. The owner came to the house immediately, paid for my husbands medical bills for stitches and gave us two free air conditioner check ups. They were EXTREMELY helpful and cooperative in tending to our needs, making sure we were happy with the air conditioner and that my husband leg was properly cared for. I highly recommend Collins Comfort Master and we would buy from them again in the future.

I wanted to leave a review after John L., Armando G. and Mo finished my AC installation. They did a great job. John was very good at explaining exactly how the process would proceed and what needed to happen to get the install finished. All of them worked hard the whole time and had cheerful attitudes. They restored everything to exactly as it was when they arrived down to putting all of the things stored in the attic back. I am very pleased with all three of them.