Collins Comfort Masters

My gas water heater's pressure relief valve broke during a sediment flush. Collins comfort hvac repairman on an unrelated visit took a look at my valve and contacted the Collins master plumber. [redacted] came out several hours later and successfully repaired the valve. Timely help when I needed it. Both [redacted] who did my semi annual hvac checkup and [redacted] who repaired my water heater did professional work. The service was extraordinary considering the speed that the plumbing repair took, I.e. no waiting until tomorrow.

We are very satisfied with the installation of our new Lennox air conditioner from Collins Comfort Masters. [redacted] and [redacted] came on time and actually completed the job faster than they expected to. They were very mannerly and pleasant. We highly recommend this company for air conditioner work.

I want you to know that I had a great experience with John L. and Armando G from Collins Comfort Masters when they installed my new Lennox Heat Pump. There was a matter of covering an existing hole that went under my house by the vents. They did some tin bending for me and covered it up. They were very nice, and considerate. When Ricardo came out to check my service a week later, all went well then also. He answered any questions I had and was also very nice.

Collins Comfort Masters was professional and courteous. Travis arrived on time and kept us informed about everything he found while tuning up our AC units. He offered to leave the units alone to allow us to get a second opinion. There was no pressure and the repairs were done quickly and completely. We needed freon and there is nothing cheap about that. We would call them again without hesitation.

I have used Collins Comfort Masters twice. Once about a year and a half ago when they installed a new A/C unit on my home and the second time was, on 11/30/2015, when they came in short notice to repair a leaking water pipe in my kitchen wall. Both times Collins did a super job and when they were finished with the job they left the site clean and everything working perfectly. Technician Cameron, found the cause of the water leak and repaired the pipe with nominal damage to done the wall. Collins Comfort Masters will be the first company that I will call if I need heating, cooling or plumbing in the future.

Our experience with Collins Comfort Masters has been outstanding - from bid, to contract to installation. Our salesman was personable, knowledgable and made himself available when we needed him. [redacted] and [redacted] the installers exceeded our expectations. They arrived during the window as scheduled, kept us informed throughout the day, cleaned up after themselves all with pleasant,professional attitudes. We will certainly contact Collins them when it is time to replace our second unit and recommend them to anyone in need of air conditioning/heat pump replacment.

John L,Chris W and Chris B from Collins came out to our house to install an new AC unit today. This group of guys were very professional, new what they were doing and they left our house clean after the install. I would highly recommend them for any job

[redacted] and [redacted] just installed my A/C and handler. They were prompt, clean and worked efficiently. Job began about 7:30am and was completed about 3:00pm. Everything was left clean. They explained what they had done and instructed us on the operation of the new thermostat. Pleased with the unit and the install.

professional, fast, clean, and thorough. Dan L[redacted], Armando G., and Juan B. did a fantastic job.

We had two new A/C units installed on March 26th, 2015 by Jose V. And Daniel A. They were extremely professional, polite and did an excellent job, even going beyond what was expected by removing an old evap cooler that we no longer used.

Good job

As a scheduled maintenance appointment with CCM, technician ** provided called for advance notification of his arrival within the allotted timeframe and arrived as he indicated. CCM serviceman ** was very professional and throughough taking the time to explain all aspects of his service call.
CCM was recommended by a coworker 3 years ago and I had them replace a dead AC unit; I have been using them since that time and been very pleased with everyone I have dealt with at CCM.

everyone, including the first contact at [redacted], the salesperson who visited my home, the crew, the crew's foreman, and the telephone receptionist, does a commendable, customer-oriented job that is so rare to find these days. very patient in addressing my concerns and answering my questions. thank you all, and please keep up the great work and attitude!

[redacted] DID I GOOD JOB EXPLAINING SERVICE,VERY GOOD EXPERIENCE,[redacted] VENDOR ,WOULD USE AGAIN

The statement at the end of this $600.00 invoice says it all!!
System Not Cooling Well.. Found That Compression Fitting At Txv Leaking Again. Pumped Down System, Removed
Compression Fitting, Cleaned Threads, Added Refrigerant Thread Sealer. Nitrogen Pressure Tested At 200 Psig.
Evacuated System And Recharged Using Subcooling Method. System Now Cooling Well. 23° Temp Split. Problem Was
Not Solved By Previous Attempt To Stop Leak Last Year So Today's Repair Was Made Under Collins Warranty.

The basic AC installation was very good. The problem arose with the overall AC installation. The duct work should have been examined and issues resolved up front. Our home air flow was not acceptable and was discussed early on. They basically ignored the issues until I raised the issue again. It cost us $1,300 to get resolved what should have been resolved immediately. At another property we still have duct issues and the returns were NOT the size specified. They installed a different size return with no communication to me. Next AC install will be specified and the specification signed by us and [redacted], or another AC Service. Note: We have 3 additional propertied that will need Units installed in the next 1-3 years.

One property was done correctly and new duct work installed.

David did an excellent review of my air-conditioning and systems professional I felt chest or the knowledgeable and share that knowledge with this customer. I will be a return customer but will request David

We have been using Collins Comfort Masters for several years after poor service from other companies. They identify and offer honest solutions at appropriate pricing.

Fred has been our service provider many times and is personable and professional. He has given us helpful information to help save costs on air and humidifier filters and how to block heat from our West windows.

We would highly recommend this company as they are

top notch from the moment you make an appointment to the completion of service. We would never use another company and wished it had not taken so long in our 26 years in Arizona to find Collins Comfort Masters.

Collins Comfort Masters installed a new rooftop A/C and heat pump for us this week. The installation crew was first class. [redacted] and [redacted] removed the old unit and installed the new one with great skill and professionalism. The new unit is centered and levelled and looks and works great. There was a problem with the existing wiring so [redacted] and [redacted] came out the next day to fix it at no extra cost. Both [redacted] and [redacted] are skilled craftsmen, but [redacted] is my hero since he was able to fix the wiring issue without having to attach an external conduit to the house. All in all, working with Collins Comfort Masters was the best consumer experience I've had in years and I've already recommended them to my friends and family members.

I just replaced my AC/heating replacing my 'Trane' for a Lennox system. Collins was the vendor chosen for the installation. The two gentlemen who did the install did a wonderful job. So detailed were they, you'd think they were doing it for themselves or a family member! Very knowledgeable and professional. I watched the entire install. Shortcuts taken by the original installer of our old equipment, were pointed out and corrected for this install.The work performed by [redacted] and[redacted] was fantastic! When the job was completed they cleaned up so well I wanted to tip them! Definitely now my vendor of choice to maintain my AC.

Seasonal service call was on time.Technician was very thorough and provided helpful information to assist customer care for this equipment.Overall "good job"rating